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J
Executive Meeting Manager
Jacksonville, FL
- $24.04 to $28.8 USD / hour
…Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your…
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Front Desk Clerk
Madison Heights, MI
At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.
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Line Cook
Sacramento, CA
…development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and…
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HRIS Analyst
Vivie
Alexandria, MN · Minnetonka, MN
Associate degree in Human Resources or equivalent work experience.
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EE
Winding Assembler Magnetics TTL
Express Employment Professionals
Clearwater, FL
- $18 to $21 USD / hour
Associate's degree, technical certificate, or coursework in Manufacturing Technology, Industrial Technology, Mechanical Technology, Electronics Technology, or a related field.
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GF
Part Time Store Associate
Gordon Food Service Store LLC
Dayton, OH
- $12 to $14 USD / hour
- Part-time
As a Part Time Store Associate you bring fun into our store! No 2 days are ever the same - a great opportunity to learn and even greater opportunity for advancement!
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GF
Part Time Store Associate
Gordon Food Service Store LLC
Mason, OH
- Part-time
As a Part Time Store Associate you bring fun into our store! No 2 days are ever the same - a great opportunity to learn and even greater opportunity for advancement!
Added just now
GF
Part Time Store Associate
Gordon Food Service Store LLC
Rochester Hills, MI
- Part-time
As a Part Time Store Associate you bring fun into our store! No 2 days are ever the same - a great opportunity to learn and even greater opportunity for advancement!
Added just now
Pharmaceutical Lab Technician, Dania Beach, FL
d PETNET Solutions, Inc.
United States
An associate’s degree in chemistry, Biochemistry, Biology, Medical Technology, or a related Life Science field.
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LH
Full Time - Cashier - Day
Lowe's Home Centers, LLC
Wytheville, VA
- Full-time
…and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond competitive pay and flexible…
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Account Manager - Residential
Lowe's Home Centers, LLC
Worcester, MA
Lowe's Associate Discount and broad discount platform
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Night Operations Department Supervisor
Lowe's Home Centers, LLC
Wichita, KS
Fosters an environment of associate growth and development, ensuring associates are confident and competent to perform their job through coaching and regular performance feedback
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LH
Full Time - Sales Specialist - Appliances - Day
Lowe's Home Centers, LLC
Wilkesboro, NC
- Full-time
…and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to a variety of benefits beyond competitive pay and flexible…
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LH
Full Time - Fulfillment Team Lead - Opening
Lowe's Home Centers, LLC
Woburn, MA
- Full-time
Respond to customer and associate questions, resolve issues, and escalate when needed.
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Back-End Dept Supervisor
Lowe's Home Centers, LLC
West Mifflin, PA
Fosters an environment of associate growth and development, ensuring associates are confident and competent to perform their job through coaching and regular performance feedback
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LH
Full Time - Sales Associate - Outside Lawn & Garden - Closing
Lowe's Home Centers, LLC
Ventura, CA
- Full-time
As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent…
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LH
Full Time - Receiver/Stocker - Overnight
Lowe's Home Centers, LLC
Staunton, VA
- Full-time
…and grow, Lowe’s is ready to support your goals. As a Lowe’s associate, you’ll gain access to many benefits beyond competitive pay and flexible…
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LH
Full Time - Sales Specialist - Cabinets - Day
Lowe's Home Centers, LLC
Staunton, VA
- Full-time
…and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to a variety of benefits beyond competitive pay and flexible…
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LH
Full Time - CDL Delivery Driver
Lowe's Home Centers, LLC
Rochester, NY
- Full-time
Lowe's Associate Discount and broad discount platform
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LH
Part Time - Fulfillment Associate - Flexible
Lowe's Home Centers, LLC
Rochester, NY
- Part-time
Lowe's Associate Discount and broad discount platform
Added just now
LH
Part Time - Fulfillment Associate - Flexible
Lowe's Home Centers, LLC
Rochester, NY
- Part-time
Lowe's Associate Discount and broad discount platform
Added just now
LH
Full Time - Sales Specialist - Cabinets - Day
Lowe's Home Centers, LLC
Riverview, FL
- Full-time
…and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to a variety of benefits beyond competitive pay and flexible…
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LH
Full Time - Receiver/Stocker - Day
Lowe's Home Centers, LLC
Roanoke, VA
- Full-time
…and grow, Lowe’s is ready to support your goals. As a Lowe’s associate, you’ll gain access to many benefits beyond competitive pay and flexible…
Added just now
LH
Full Time - Receiver/Stocker - Day
Lowe's Home Centers, LLC
Roanoke, VA
- Full-time
…and grow, Lowe’s is ready to support your goals. As a Lowe’s associate, you’ll gain access to many benefits beyond competitive pay and flexible…
Added just now
SB
Full-Time Store Cashier
Sapp Bros., Inc.
HARRISONVILLE, MO
- Full-time
Join Our Team as a Cashier / Retail Sales Associate

Carrier Access IT

Managed Services Systems Engineer II

Cedar Rapids, IA, United States

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Job details

Experience: Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Title: Systems Engineer II Department/Division: Managed Services Reports To: Managed Services Support Desk Manager

Job Summary:

The Systems Engineer Tier II is a key member of the Managed Services team responsible for supporting and maintaining client IT environments. This role provides advanced technical support, troubleshoots and resolves escalated issues, and works directly with end users, vendors, and internal teams to deliver timely and effective solutions. The Systems Engineer Tier II also assists with proactive maintenance, documentation, and technology improvements to ensure reliable, secure, and efficient customer environments.

Essential Functions:

Benchmark, analyze, report on and make recommendations for the improvement and growth of the technology infrastructure.
Maintain current knowledge of relevant technology and will continually research industry best practices.
Provide Tier 2 technical support for managed services customers, including troubleshooting and resolving escalated desktop, server, network, and cloud-related issues.
Perform administration and support of Microsoft 365, Azure, Active Directory, Entra ID, Exchange Online, Teams, and related cloud services.
Mitigate future issues by monitoring and proactively resolving issues before they reach a critical state. This may involve responding to monitoring tickets and assisting with patch management.
With moderate guidance from other team members, create and maintain basic to moderately complex systems for the benefit of internal and external clients.
Maintain a high level of customer service by communicating professionally, setting expectations, and ensuring a positive customer experience.
Develop and document knowledge of internal and external clients’ business and help provide options to resolve issues or proactively advance the organization forward.
Complete assigned tasks in a timely manner, track time in the ticketing system and communicate status to manager.
Track all documentation and communications through Carrier Access IT’s internal systems.
Provide technical guidance and mentorship to Tier 1 engineers and assist with knowledge transfer across the team.
Will work in one of our three office locations.
Perform other tasks as needed and/or requested.
Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.
Ability to conduct and direct research into technical issues and products as required.
Ability to present ideas in a business-friendly and user-friendly language.
High level of self-motivation.
Meticulous attention to detail.
Proven analytical, strategic thinking and problem-solving abilities.
Ability to thrive in a culture of growth, change and continuous learning.
Participate in an on-call rotation and respond to critical outages or after-hours support requests as required.
Occasional travel to client sites may be required.
Ability to work in an environment which may require:
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components.

Education and Experience:

Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.

Required skills and abilities:

Ability to effectively prioritize, organize, and execute multiple tasks in a high-pressure environment.
Ability to work varied hours of the day and/or days of the week.
One that demonstrates a strong commitment to their role and is dependable in their attendance and punctuality, ensuring they are present and ready to contribute daily.
Lifting and transporting moderately heavy objects (up to 60lbs), such as computers and peripherals
Climbing ladders, crawling, bending and squatting

Benefits:

Carrier Access IT offers a comprehensive benefits package designed to support our leaders both personally and professionally, including a 401(k) with employer match, eligibility for a quarterly bonus, paid time off and volunteer time off, medical, dental, and vision coverage, life and disability insurance, career development and growth opportunities through mentorship, training, and exposure to diverse projects, professional development and tuition support, wellness and financial resources, and a family-valued, culture-rich work environment. A full summary of benefits is provided during the interview and onboarding process.

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More about this job

Skills

Technical support
Documentation
Research
Troubleshooting
Microsoft 365
Microsoft Azure
Microsoft Active Directory
Microsoft Exchange
Microsoft Teams
Customer service
Customer experience
Cloud technologies
DHCP
DNS
Implement ICT recovery system
Automation technology
Microsoft PowerShell
Troubleshoot
VMware
AWS
Communication skills
Attention to detail
Problem solving

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