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EHS Manager
C.R. Bard, Inc. (Cov Ledger)
United States
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all…
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Associate Director Field Assurance
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United States
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all…
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Sr. Manager, IT Business Partner - Finance
Becton, Dickinson and Company
Remote, United States
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all…
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Material Coordinator
US AMR-Jones Lang LaSalle Americas, Inc.
Louisville, KY
…better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow…
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Mailroom Associate
US AMR-Jones Lang LaSalle Americas, Inc.
San Diego, CA
What this job involves: We are seeking an energetic and reliable Mailroom Associate to support operations at our client site in Reston, Virginia. This role is responsible for ensuring…
Added 3 mins ago
Account Manager, Global Sales
Compu Dynamics
Chantilly, VA
…backbone of the digital future. As North America’s premier technology infrastructure design-build partner, we design, construct, and maintain mission-critical data centers for some of the…
Added 3 mins ago
M
Retail Customer Experience Associate, Naples - Full Time
Macy's
Naples, FL
- Full-time
…both in-store and online - and drive cross-category sales to support overall business goals. With a deep understanding of fashion, fit, and function, you will make tailored product…
Added 3 mins ago
M
Retail Customer Experience Associate, Haywood Mall - Full Time
Macy's
Greenville, SC
- Full-time
…both in-store and online - and drive cross-category sales to support overall business goals. With a deep understanding of fashion, fit, and function, you will make tailored product…
Added 3 mins ago
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Macy's
Dulles, VA
This role goes far beyond just being a behind-the-scenes support colleague. Here, the customer is at the heart of everything we do - every day, all day. If you're passionate about selling,…
Added 3 mins ago
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Retail Merchandising Support Associate, Millenia - Full Time
Macy's
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- Full-time
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Seasonal Retail Commission Sales Associate - Fine Jewelry, Countryside
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…the role include promoting our loyalty and warranty programs, support inventory and fulfillment activities, and supporting special events. You also will ensure the security, accuracy, and…
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Seasonal Fulfillment and Receiving Support Associate, Bellevue Square
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This role goes far beyond just being a behind-the-scenes support colleague. Here, the customer is at the heart of everything we do - every day, all day. If you're passionate about selling,…
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Seasonal Retail Fulfillment Support Associate, Metro Center - Downtown
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…excellence will help drive sales, strengthen customer loyalty, and support overall store…
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Seasonal Retail Fragrances Sales Associate, Thousand Oaks
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As a Seasonal Fragrance Sales Support colleague, you'll play a key role in creating a warm, inviting experience in our fragrance department. You’ll help maintain a beautifully merchandised,…
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Seasonal Fulfillment and Receiving Support Associate, Wellington Green
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Seasonal Retail Commission Sales Associate - Fine Jewelry, Town East
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Retail Commission Sales Associate - Fine Jewelry, Ventura Pacific View - Full Time
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…the role include promoting our loyalty and warranty programs, support inventory and fulfillment activities, and supporting special events. You also will ensure the security, accuracy, and…
Added 3 mins ago
Seasonal Fulfillment and Receiving Support Associate, Spotsylvania Town Center
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Added 3 mins ago
Seasonal Fulfillment and Receiving Support Associate, Northridge Fashion Center
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Seasonal Retail Commission Sales Associate - Fine Jewelry, Castleton
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JPMC page
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Carrier Access IT

Managed Services Systems Engineer II

Omaha, NE, United States

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Job details

Experience: Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Title: Systems Engineer II Department/Division: Managed Services Reports To: Managed Services Support Desk Manager

Job Summary:

The Systems Engineer Tier II is a key member of the Managed Services team responsible for supporting and maintaining client IT environments. This role provides advanced technical support, troubleshoots and resolves escalated issues, and works directly with end users, vendors, and internal teams to deliver timely and effective solutions. The Systems Engineer Tier II also assists with proactive maintenance, documentation, and technology improvements to ensure reliable, secure, and efficient customer environments.

Essential Functions:

Benchmark, analyze, report on and make recommendations for the improvement and growth of the technology infrastructure.
Maintain current knowledge of relevant technology and will continually research industry best practices.
Provide Tier 2 technical support for managed services customers, including troubleshooting and resolving escalated desktop, server, network, and cloud-related issues.
Perform administration and support of Microsoft 365, Azure, Active Directory, Entra ID, Exchange Online, Teams, and related cloud services.
Mitigate future issues by monitoring and proactively resolving issues before they reach a critical state. This may involve responding to monitoring tickets and assisting with patch management.
With moderate guidance from other team members, create and maintain basic to moderately complex systems for the benefit of internal and external clients.
Maintain a high level of customer service by communicating professionally, setting expectations, and ensuring a positive customer experience.
Develop and document knowledge of internal and external clients’ business and help provide options to resolve issues or proactively advance the organization forward.
Complete assigned tasks in a timely manner, track time in the ticketing system and communicate status to manager.
Track all documentation and communications through Carrier Access IT’s internal systems.
Provide technical guidance and mentorship to Tier 1 engineers and assist with knowledge transfer across the team.
Will work in one of our three office locations.
Perform other tasks as needed and/or requested.
Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.
Ability to conduct and direct research into technical issues and products as required.
Ability to present ideas in a business-friendly and user-friendly language.
High level of self-motivation.
Meticulous attention to detail.
Proven analytical, strategic thinking and problem-solving abilities.
Ability to thrive in a culture of growth, change and continuous learning.
Participate in an on-call rotation and respond to critical outages or after-hours support requests as required.
Occasional travel to client sites may be required.
Ability to work in an environment which may require:
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components.

Education and Experience:

Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.

Required skills and abilities:

Ability to effectively prioritize, organize, and execute multiple tasks in a high-pressure environment.
Ability to work varied hours of the day and/or days of the week.
One that demonstrates a strong commitment to their role and is dependable in their attendance and punctuality, ensuring they are present and ready to contribute daily.
Lifting and transporting moderately heavy objects (up to 60lbs), such as computers and peripherals
Climbing ladders, crawling, bending and squatting

Benefits:

Carrier Access IT offers a comprehensive benefits package designed to support our leaders both personally and professionally, including a 401(k) with employer match, eligibility for a quarterly bonus, paid time off and volunteer time off, medical, dental, and vision coverage, life and disability insurance, career development and growth opportunities through mentorship, training, and exposure to diverse projects, professional development and tuition support, wellness and financial resources, and a family-valued, culture-rich work environment. A full summary of benefits is provided during the interview and onboarding process.

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More about this job

Skills

Technical support
Documentation
Research
Troubleshooting
Microsoft 365
Microsoft Azure
Microsoft Active Directory
Microsoft Exchange
Microsoft Teams
Customer service
Customer experience
Cloud technologies
DHCP
DNS
Implement ICT recovery system
Automation technology
Microsoft PowerShell
Troubleshoot
VMware
AWS
Communication skills
Attention to detail
Problem solving

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