Jobs in the United States

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Added 4 mins ago
Senior Software Engineer - Analytics Platform
Bloomberg
NY
Strong system design and distributed systems fundamentals.
Added 4 mins ago
Senior Vision System Engineer, Amazon Robotics
Amazon.com Services LLC
North Reading, MA · Westborough, MA
- 5+ years of experience in system-level engineering involving vision systems, imaging systems, or sensor-based perception systems
Added 5 mins ago
Senior Product Owner, Adobe Experience Manager (AEM)
Appnovation Technologies
NY
Expert-level proficiency with Figma, including design system management and component libraries.
Added 6 mins ago
ITS Engineer Architect / IS Tech Support
Hartford HealthCare Corp.
Farmington, CT
The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments…
Added 6 mins ago
ITS Engineer Architect / IS Tech Support
Hartford HealthCare Corp.
Farmington, CT
The creation of the HHC System Support Office recognizes the work of a large and growing group of employees whose responsibilities are continually evolving so that we and our departments…
Added 7 mins ago
Field Coordinator I- Sr (CP)
Entergy
Lake Charles, LA
Oversees Field Level Switching and energized operations.
Added 8 mins ago
Principal/Senior Principal Systems Engineer *
CORP-Corporate Office
United States
Northrop Grumman Space Systems (NGSP) is seeking an experienced Principal/Senior Principal Systems Engineer supporting our Advanced Tactical Missions Business Unit (BU) to support a program…
Added 8 mins ago
Sr. Principal System Engineer - USAF IFC Manager
CORP-Corporate Office
United States
Northrop Grumman Aeronautics Systems has an opening for a Senior Principal Systems Engineer to join our team of qualified, diverse individuals within our Systems Engineering organization,…
Added 8 mins ago
Mechanical Engineer level 3/4
CORP-Corporate Office
United States
Northrop Grumman is seeking Mechanical Design Engineer Level 3/4 to join our team based out of Sunnyvale, Ca. The Marine Systems organization, part of Northrop Grumman Mission Systems, is…
Added 10 mins ago
Software Engineer Systems Level 3
The Planet Group
Huntsville, AL
The MES Software Engineer provides Manufacturing Execution System (MES) consulting, development, and implementation services for customers within the automotive manufacturing industry. This…
Added 17 mins ago
Principal Engineer Embedded/Sr Principal Engineer Embedded Software
Northrop Grumman
McClellan, CA
As an Engineer of Embedded software you will design, develop, operate and maintain software and firmware components and computing systems software to be applied to and integrated with…
Added 17 mins ago
Network Engineer - Level 2 (AHT)
Northrop Grumman
Redondo Beach, CA
Northrop Grumman's Space Sector is seeking a Network Engineer - Level 2 to join our team in Redondo Beach, CA.
Added 17 mins ago
Network Engineer - Level 3/4 (AHT)
Northrop Grumman
Redondo Beach, CA
Northrop Grumman's Space Sector is seeking a Network Engineer - Level 3/4 to join our team in Redondo Beach, CA.
Added 18 mins ago
Software Engineer - Hardware Diagnostics
Cisco
Milpitas, CA
In this role as Hardware Diagnostic Engineer, you will develop the diagnostics tests suites for cisco switches on Linux server using your embedded software development skills. You will work…
Added 18 mins ago
Simulation Integration Engineer (Experienced or Senior)
The Boeing Company
Long Beach, CA
BT&E is currently hiring for a broad range of experience levels including a Experienced and Senior level Simulation Integration Engineer.
Added 18 mins ago
Modeling and Simulation Engineer (3/4)
Northrop Grumman
El Segundo, CA
This role can be filled at a Principal Engineer or Senior Principal Engineer level based on the qualifications below.
Added 19 mins ago
Principal RF Test Engineer
Intellisense Systems Inc
Torrance, CA
W e are seeking an exceptional Principal RF Test Engineer to join our Advanced Systems Team. You will lead the development, execution, and improvement of RF test strategies for advanced…
Added 19 mins ago
Systems Test Engineer 4
Northrop Grumman
Sunnyvale, CA
Northrop Grumman Mission Systems is seeking a Systems Engineer Level 4 for the development and ongoing support of new and existing designs used in surface ship and submarine launcher…
Added 19 mins ago
Manufacturing Engineer
J&J Family of Companies
Santa Clara, CA
Johnson & Johnson Med Tech, a member of Johnson & Johnson's Family of Companies, is recruiting for a Manufacturing Engineer. This position will be located in Santa Clara, CA.
Added 20 mins ago
CA
Airport Electrician (9240) – Citywide – (A00034)
City and County of San Francisco
San Francisco, CA
- $169,364 USD / year
Under direction, the Airport Electrician performs journey-level electrical work to maintain and repair SFO’s high and low voltage electrical systems, ensuring their safe, reliable and…
Added 20 mins ago
Sr. Staff Systems Engineer – Triton SEIT Development Lead
Northrop Grumman
San Diego, CA
Northrop Grumman Aeronautics Systems has an opening for a Sr. Staff Systems Engineer – Triton SEIT Development Lead to join our team of qualified, diverse individuals within our Systems…
Added 20 mins ago
Specialist, Test Engineering- Software
L3Harris
San Diego, CA
Troubleshoot and isolate RF performance issues at the board, module, and system level.
Added 20 mins ago
MBSE Systems Engineer Architect (3/4)
Northrop Grumman
El Segundo, CA · San Diego, CA
Northrop Grumman Aeronautics Systems has an opening for a MBSE Systems Architect Engineer to join our team of qualified, diverse individuals within our Research and Advanced Development…
Added 20 mins ago
Principal Cyber Systems Engineer/Sr. Principal Cyber Systems Engineer
Northrop Grumman
San Diego, CA
Northrop Grumman is looking for a Cyber Systems Engineer to support our Systems Engineering Integration & Test (SEIT) department as part of the Connectivity and Networking Solutions (CNS)…
Added 20 mins ago
Sr Staff Engineer Systems - Global Hawk Resiliency Thread Lead
Northrop Grumman
San Diego, CA
Experience as a lead systems engineer on complex, multi‑disciplinary systems or system‑of‑systems, with responsibility for end‑to‑end mission threads (from sensor input through mission…

Carrier Access IT

Managed Services Systems Engineer II

Omaha, NE, United States

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Job details

Experience: Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Title: Systems Engineer II Department/Division: Managed Services Reports To: Managed Services Support Desk Manager

Job Summary:

The Systems Engineer Tier II is a key member of the Managed Services team responsible for supporting and maintaining client IT environments. This role provides advanced technical support, troubleshoots and resolves escalated issues, and works directly with end users, vendors, and internal teams to deliver timely and effective solutions. The Systems Engineer Tier II also assists with proactive maintenance, documentation, and technology improvements to ensure reliable, secure, and efficient customer environments.

Essential Functions:

Benchmark, analyze, report on and make recommendations for the improvement and growth of the technology infrastructure.
Maintain current knowledge of relevant technology and will continually research industry best practices.
Provide Tier 2 technical support for managed services customers, including troubleshooting and resolving escalated desktop, server, network, and cloud-related issues.
Perform administration and support of Microsoft 365, Azure, Active Directory, Entra ID, Exchange Online, Teams, and related cloud services.
Mitigate future issues by monitoring and proactively resolving issues before they reach a critical state. This may involve responding to monitoring tickets and assisting with patch management.
With moderate guidance from other team members, create and maintain basic to moderately complex systems for the benefit of internal and external clients.
Maintain a high level of customer service by communicating professionally, setting expectations, and ensuring a positive customer experience.
Develop and document knowledge of internal and external clients’ business and help provide options to resolve issues or proactively advance the organization forward.
Complete assigned tasks in a timely manner, track time in the ticketing system and communicate status to manager.
Track all documentation and communications through Carrier Access IT’s internal systems.
Provide technical guidance and mentorship to Tier 1 engineers and assist with knowledge transfer across the team.
Will work in one of our three office locations.
Perform other tasks as needed and/or requested.
Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.
Ability to conduct and direct research into technical issues and products as required.
Ability to present ideas in a business-friendly and user-friendly language.
High level of self-motivation.
Meticulous attention to detail.
Proven analytical, strategic thinking and problem-solving abilities.
Ability to thrive in a culture of growth, change and continuous learning.
Participate in an on-call rotation and respond to critical outages or after-hours support requests as required.
Occasional travel to client sites may be required.
Ability to work in an environment which may require:
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components.

Education and Experience:

Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.

Required skills and abilities:

Ability to effectively prioritize, organize, and execute multiple tasks in a high-pressure environment.
Ability to work varied hours of the day and/or days of the week.
One that demonstrates a strong commitment to their role and is dependable in their attendance and punctuality, ensuring they are present and ready to contribute daily.
Lifting and transporting moderately heavy objects (up to 60lbs), such as computers and peripherals
Climbing ladders, crawling, bending and squatting

Benefits:

Carrier Access IT offers a comprehensive benefits package designed to support our leaders both personally and professionally, including a 401(k) with employer match, eligibility for a quarterly bonus, paid time off and volunteer time off, medical, dental, and vision coverage, life and disability insurance, career development and growth opportunities through mentorship, training, and exposure to diverse projects, professional development and tuition support, wellness and financial resources, and a family-valued, culture-rich work environment. A full summary of benefits is provided during the interview and onboarding process.

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More about this job

Skills

Technical support
Documentation
Research
Troubleshooting
Microsoft 365
Microsoft Azure
Microsoft Active Directory
Microsoft Exchange
Microsoft Teams
Customer service
Customer experience
Cloud technologies
DHCP
DNS
Implement ICT recovery system
Automation technology
Microsoft PowerShell
Troubleshoot
VMware
AWS
Communication skills
Attention to detail
Problem solving

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