Jobs in the United States

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Added 4 mins ago
Senior Engineer, Applied AI & Build Standards
Best Buy
Richfield, MN
As a Senior Engineer on Best Buy’s Applied AI & Build Standards team, you will help AI agents work safely alongside our employees as trusted, accountable participants. You’ll build two…
Added 16 mins ago
Staff Software Engineer - Builder Platform
Jobgether
Remote, United States
…and next steps. Our partner is looking for a Staff Software Engineer – Builder Platform based in United…
Added 16 mins ago
Senior Staff Software Engineer - Builder Platform
Jobgether
Remote, United States
…next steps. Our partner is looking for a Senior Staff Software Engineer – Builder Platform based in United…
Added 16 mins ago
J
Project Engineer - Dams, Hydraulics & Water Resources
Jobgether
Remote, United States
- $95,000 to $150,000 USD / year
The Project Engineer will contribute to the planning, design, permitting, and construction of complex water resources and civil infrastructure projects. This role focuses on dam safety,…
Added 16 mins ago
J
Electrical Engineer (Control Systems)
Jobgether
Remote, United States
- $100,000 to $120,000 CAD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Electrical Engineer (Control Systems) based in Canada.
Added 28 mins ago
Senior Product Test Engineer, Intel Systems Manufacturing
Anduril Industries
Santa Ana, CA
We are looking to bring in a Senior Product Test Engineer to support our test equipment deployment to various manufacturing and contract manufacturing sites and support in identifying…
Added 28 mins ago
Product Test Engineer, Intel Systems Manufacturing
Anduril Industries
Santa Ana, CA
We are looking to bring in a Product Test Engineer to support our test equipment deployment to various manufacturing and contract manufacturing sites and support in identifying testing…
Added 31 mins ago
BH
DevOps Engineer IV
Banner Health
Remote, United States
- $54.7 to $91.16 USD / hour
As a DevOps Engineer IV within Banner Plans & Networks (BPN) Information Technology, you will play a critical role in maintaining and advancing the technology platforms that support…
Added 31 mins ago
Senior Financial Planning & Analysis Manager
Cornerstone OnDemand
Phoenix, AZ
Support software capitalization analysis with Accounting and track engineering efficiency metrics (e.g., R&D as a percent of revenue, cost per engineer)
Added 31 mins ago
Field Service Engineer - AV, USA
Evertz Microsystems Limited
Chandler, AZ
Location: Remote work possibility for any US State
Added 31 mins ago
Mechanical Structural Engineer II (Onsite)
RTX Corporation
tucson, AZ
Raytheon is seeking a Mechanical Structural Engineer to join the Mechanical Analysis and Test Department. In this role you will get the opportunity to work on products throughout their…
Added 32 mins ago
Senior Data Engineer
Highmark Health
Phoenix, AZ
…solution-oriented, and capable of collaborating across multiple teams to support a broad range of data initiatives. The incumbent and team will be involved in every aspect of the data…
Added 32 mins ago
STA Technical Specialist - Electronics
Ford Motor Company
Phoenix, AZ
Ford Motor Company is looking for an experienced electronics manufacturing Technical Specialist to support our Global Core Electrical STA team. This global team is composed of Technical…
Added 32 mins ago
Senior Manufacturing Engineer - Electrical/Mechanical
Collins Aerospace
Phoenix, AZ
We are looking to hire Senior Manufacturing Engineer - Electrical/Mechanical at our site in Phoenix - AZ
Added 43 mins ago
Vice President of Engineering
Hays
NE
Our client is seeking a Vice President of Engineering in a Remote Opportunity
Added 45 mins ago
J
Senior Full Stack Developer
Jobgether
Remote, United States
- $140,000 to $250,000 USD / year
This is a fully remote opportunity for U.S. citizens who hold or are eligible to obtain and maintain a government security clearance.
Added 45 mins ago
Prin Mechanical Engineer (SRM - Thermal Analyst)
Jobgether
Remote, United States
The Principal Mechanical Engineer will play a critical role in advancing the thermal engineering of solid rocket motor systems. This position focuses on conducting sophisticated thermal…
Added 45 mins ago
J
Enterprise Solution Architect
Jobgether
Remote, United States
- $210,000 to $250,000 USD / year
…an Enterprise Solution Architect based in the United States…
Added 1 hour ago
Lead Specialist, AI Scientist
Pearson
Remote, United States
We are seeking a Lead Specialist, Applied AI Systems Engineer, to design, build, and continuously improve the intelligent systems that support Pearson’s work developing the next generation…
Added 1 hour ago
J
Senior Software Development Engineer in Test (SDET)
Jobgether
Remote, United States
- $70,000 to $80,000 USD / year
We are seeking a highly skilled Senior Software Development Engineer in Test to strengthen software quality and reliability across a complex healthcare technology platform. In this role,…
Added 1 hour ago
Senior Fullstack Engineer (Matchmaking)
Jobgether
Remote, United States
…and next steps. Our partner is looking for a Senior Fullstack Engineer (Matchmaking) based in the United…
Added 1 hour ago
Senior Data Engineer
Highmark Health
Honolulu, HI
…solution-oriented, and capable of collaborating across multiple teams to support a broad range of data initiatives. The incumbent and team will be involved in every aspect of the data…
Added 1 hour ago
ZT Engineer, Lead
BOOZ, ALLEN & HAMILTON, INC.
Honolulu, HI
…and security solutions. Leveraging your expertise, you will support the full lifecycle of network systems, including planning, acquisition, design, installation, configuration, testing, and…
Added 1 hour ago
Senior Data Engineer
Highmark Health
Augusta, ME
…solution-oriented, and capable of collaborating across multiple teams to support a broad range of data initiatives. The incumbent and team will be involved in every aspect of the data…
Added 1 hour ago
Engineer II-Sensor Test & Evaluation
Earthscope Consortium, Inc.
Socorro, NM
The Engineer II (EII) manages and implements multiple field projects of varying complexity to provide technical support for geophysical instruments and networks. The incumbent will arrange…

Carrier Access IT

Managed Services Systems Engineer II

Omaha, NE, United States

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Job details

Experience: Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Title: Systems Engineer II Department/Division: Managed Services Reports To: Managed Services Support Desk Manager

Job Summary:

The Systems Engineer Tier II is a key member of the Managed Services team responsible for supporting and maintaining client IT environments. This role provides advanced technical support, troubleshoots and resolves escalated issues, and works directly with end users, vendors, and internal teams to deliver timely and effective solutions. The Systems Engineer Tier II also assists with proactive maintenance, documentation, and technology improvements to ensure reliable, secure, and efficient customer environments.

Essential Functions:

Benchmark, analyze, report on and make recommendations for the improvement and growth of the technology infrastructure.
Maintain current knowledge of relevant technology and will continually research industry best practices.
Provide Tier 2 technical support for managed services customers, including troubleshooting and resolving escalated desktop, server, network, and cloud-related issues.
Perform administration and support of Microsoft 365, Azure, Active Directory, Entra ID, Exchange Online, Teams, and related cloud services.
Mitigate future issues by monitoring and proactively resolving issues before they reach a critical state. This may involve responding to monitoring tickets and assisting with patch management.
With moderate guidance from other team members, create and maintain basic to moderately complex systems for the benefit of internal and external clients.
Maintain a high level of customer service by communicating professionally, setting expectations, and ensuring a positive customer experience.
Develop and document knowledge of internal and external clients’ business and help provide options to resolve issues or proactively advance the organization forward.
Complete assigned tasks in a timely manner, track time in the ticketing system and communicate status to manager.
Track all documentation and communications through Carrier Access IT’s internal systems.
Provide technical guidance and mentorship to Tier 1 engineers and assist with knowledge transfer across the team.
Will work in one of our three office locations.
Perform other tasks as needed and/or requested.
Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.
Ability to conduct and direct research into technical issues and products as required.
Ability to present ideas in a business-friendly and user-friendly language.
High level of self-motivation.
Meticulous attention to detail.
Proven analytical, strategic thinking and problem-solving abilities.
Ability to thrive in a culture of growth, change and continuous learning.
Participate in an on-call rotation and respond to critical outages or after-hours support requests as required.
Occasional travel to client sites may be required.
Ability to work in an environment which may require:
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components.

Education and Experience:

Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.

Required skills and abilities:

Ability to effectively prioritize, organize, and execute multiple tasks in a high-pressure environment.
Ability to work varied hours of the day and/or days of the week.
One that demonstrates a strong commitment to their role and is dependable in their attendance and punctuality, ensuring they are present and ready to contribute daily.
Lifting and transporting moderately heavy objects (up to 60lbs), such as computers and peripherals
Climbing ladders, crawling, bending and squatting

Benefits:

Carrier Access IT offers a comprehensive benefits package designed to support our leaders both personally and professionally, including a 401(k) with employer match, eligibility for a quarterly bonus, paid time off and volunteer time off, medical, dental, and vision coverage, life and disability insurance, career development and growth opportunities through mentorship, training, and exposure to diverse projects, professional development and tuition support, wellness and financial resources, and a family-valued, culture-rich work environment. A full summary of benefits is provided during the interview and onboarding process.

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More about this job

Skills

Technical support
Documentation
Research
Troubleshooting
Microsoft 365
Microsoft Azure
Microsoft Active Directory
Microsoft Exchange
Microsoft Teams
Customer service
Customer experience
Cloud technologies
DHCP
DNS
Implement ICT recovery system
Automation technology
Microsoft PowerShell
Troubleshoot
VMware
AWS
Communication skills
Attention to detail
Problem solving

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