Jobs in the United States

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Data Engineer
Williams International
Pontiac, MI
Williams International has an exciting opportunity for a Data Engineer to join our team. The Data Engineer will be responsible for developing and supporting data engineering projects by…
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Developer Experience (DevEx) Engineer
Williams International
Pontiac, MI
Williams International has an exciting opportunity for a Developer Experience (DevEx) Engineer to join our team. The role of Developer Experience (DevEx) Engineer will be instrumental in…
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TI
Sales Engineer, Mechanical Estimating
Trimble Inc.
Westminster, CO
- $74,200 to $102,200 USD / year
Drive Innovation as our Next Sales Engineer in AECO Sales (Remote, US + up to 25% travel)
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TI
Application Support Specialist
Trimble Inc.
Westminster, CO
- $18 to $23 USD / hour
…"doers." Application Support Specialist, Technical Support Engineer, MEP Software,…
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TI
Lead Embedded Systems Security Architect
Trimble Inc.
Westminster, CO
- $138,700 to $190,700 USD / year
Architect the Future of Secure Positioning: Senior Embedded Systems Engineer
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Data Engineer - Customer Insights & Analytics
Trimble Inc.
Westminster, CO
- $144,600 to $198,800 USD / year
Drive Innovation as our Next Data Engineer (Product Growth Focus)!
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AI Software Engineer
Trimble Inc.
Westminster, CO
- $144,600 to $198,800 USD / year
Transform the Future of Construction as an AI-Native Full Stack Software Engineer
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Site Reliability Engineer
Trimble Inc.
Westminster, CO
- $105,600 to $145,200 USD / year
Architect the Future as our Site Reliability Engineer!
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TI
Principal Solutions Engineer
Trimble Inc.
Boulder, CO
- $143,300 to $202,200 USD / year
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Sr. Platform Engineer III (6888)
MetroStar
Washington, DC
As a Sr. Platform Engineer III, you'll provide platform engineering expertise for containerized environments supporting mission-critical workloads, designing and operating Kubernetes…
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OV
Engineer (Coal Combustion Experience Preferred)
Ohio Valley Electric Corporation / Indiana - Kentucky Electric Corporation
Madison, IN
- $7,250 to $11,588 USD / month
Conduct surveys to root cause of equipment failures and process inefficiencies.
Added 2 mins ago
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Principal Product Engineer - Advanced Technology
nLIGHT
Camas, WA
- $125,000 to $160,000 USD / year
nLIGHT is searching for a Principal Advanced Technology Product Development Engineer to lead and work within a multidisciplinary team focused on the design, documentation, and release to…
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Account Manager
Fulcrum
Remote, United States
…out how to make ideas work. You don't need to be a software engineer, but you're excited to use AI and other tools to build…
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Senior SIEM Data Engineer
SSB&T
Quincy, MA
- $120,000 to $202,500 USD / year
We are looking for a Senior SIEM Data Engineer reporting directly to the Cyber Data Engineering Manager. You will lead the design, onboarding, transformation, validation, and operational…
Added 3 mins ago
Senior Applications & Integration Engineer
COGENT BANK
Lake Mary, FL
Cogent Bank is seeking a highly motivated and technically skilled Senior Applications & Integration Engineer to design, develop, integrate, automate, and support enterprise technology…
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Senior Manager, Software Development
IntraFi
Arlington, VA
- $180,000 to $230,000 USD / year
Business Process development is led by a Director and three managers: this role (Senior Manager, Software Development), a QA Manager, and a BA Manager. Together, this management team…
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Senior Estimator - Life Science/Pharmaceutical Construction
Cumming Management Group, Inc.
Thousand Oaks, CA
- $120,200 to $181,733.36 USD / year
Value Engineer the project by identifying opportunities for savings and ensuring material substitutions are equal.
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Project Manager I
Cumming Management Group, Inc.
San Francisco, CA
- $120,900 to $161,233.35 USD / year
Value Engineer the project by identifying opportunities for savings and ensuring material substitutions are equal.
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Project Manager I
Cumming Management Group, Inc.
Los Angeles, CA
- $106,800 to $142,400.02 USD / year
Value Engineer the project by identifying opportunities for savings and ensuring material substitutions are equal.
Added 4 mins ago
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Entry-Level Water/Wastewater Engineer - Hiring Event with AECOM – Atlanta, GA
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Coral Gables, FL
- $75,000 to $85,000 USD / year
The Water Business Line of AECOM is actively seeking a creative, highly talented Entry-Level Engineer to join our team. This position is open to the following locations in Florida: Coral…
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*Design Engineer
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This design engineering position will be primarily responsible for the design process for the RT and Datacenter product lines. The primary focus will be utilizing 3D CAD systems to generate…
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Staff Quality Engineer
Entrust Corporation
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- $109,443 to $160,516 USD / year
As a member of the Quality Engineering group, the Staff Quality Engineer will support the manufacturing teams as issues arise and will be a key contributor to project teams responsible for…
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Principal Product Support Engineer - 2289
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As a Product Support Engineer (PSE), your primary role is to provide worldwide support for our data center SSD products on behalf of our product development engineering teams. During the…
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Quality Engineer
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Performs moderately complex quality assurance assignments and projects; participates in new models development process; performs Quality Management System documentation activities
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Position #2: Title: Software Engineer for UI (Frontend)

Carrier Access IT

Managed Services Systems Engineer II

Omaha, NE, United States

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Job details

Experience: Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Title: Systems Engineer II Department/Division: Managed Services Reports To: Managed Services Support Desk Manager

Job Summary:

The Systems Engineer Tier II is a key member of the Managed Services team responsible for supporting and maintaining client IT environments. This role provides advanced technical support, troubleshoots and resolves escalated issues, and works directly with end users, vendors, and internal teams to deliver timely and effective solutions. The Systems Engineer Tier II also assists with proactive maintenance, documentation, and technology improvements to ensure reliable, secure, and efficient customer environments.

Essential Functions:

Benchmark, analyze, report on and make recommendations for the improvement and growth of the technology infrastructure.
Maintain current knowledge of relevant technology and will continually research industry best practices.
Provide Tier 2 technical support for managed services customers, including troubleshooting and resolving escalated desktop, server, network, and cloud-related issues.
Perform administration and support of Microsoft 365, Azure, Active Directory, Entra ID, Exchange Online, Teams, and related cloud services.
Mitigate future issues by monitoring and proactively resolving issues before they reach a critical state. This may involve responding to monitoring tickets and assisting with patch management.
With moderate guidance from other team members, create and maintain basic to moderately complex systems for the benefit of internal and external clients.
Maintain a high level of customer service by communicating professionally, setting expectations, and ensuring a positive customer experience.
Develop and document knowledge of internal and external clients’ business and help provide options to resolve issues or proactively advance the organization forward.
Complete assigned tasks in a timely manner, track time in the ticketing system and communicate status to manager.
Track all documentation and communications through Carrier Access IT’s internal systems.
Provide technical guidance and mentorship to Tier 1 engineers and assist with knowledge transfer across the team.
Will work in one of our three office locations.
Perform other tasks as needed and/or requested.
Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.
Ability to conduct and direct research into technical issues and products as required.
Ability to present ideas in a business-friendly and user-friendly language.
High level of self-motivation.
Meticulous attention to detail.
Proven analytical, strategic thinking and problem-solving abilities.
Ability to thrive in a culture of growth, change and continuous learning.
Participate in an on-call rotation and respond to critical outages or after-hours support requests as required.
Occasional travel to client sites may be required.
Ability to work in an environment which may require:
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components.

Education and Experience:

Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.

Required skills and abilities:

Ability to effectively prioritize, organize, and execute multiple tasks in a high-pressure environment.
Ability to work varied hours of the day and/or days of the week.
One that demonstrates a strong commitment to their role and is dependable in their attendance and punctuality, ensuring they are present and ready to contribute daily.
Lifting and transporting moderately heavy objects (up to 60lbs), such as computers and peripherals
Climbing ladders, crawling, bending and squatting

Benefits:

Carrier Access IT offers a comprehensive benefits package designed to support our leaders both personally and professionally, including a 401(k) with employer match, eligibility for a quarterly bonus, paid time off and volunteer time off, medical, dental, and vision coverage, life and disability insurance, career development and growth opportunities through mentorship, training, and exposure to diverse projects, professional development and tuition support, wellness and financial resources, and a family-valued, culture-rich work environment. A full summary of benefits is provided during the interview and onboarding process.

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More about this job

Skills

Technical support
Documentation
Research
Troubleshooting
Microsoft 365
Microsoft Azure
Microsoft Active Directory
Microsoft Exchange
Microsoft Teams
Customer service
Customer experience
Cloud technologies
DHCP
DNS
Implement ICT recovery system
Automation technology
Microsoft PowerShell
Troubleshoot
VMware
AWS
Communication skills
Attention to detail
Problem solving

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