Jobs in the United States

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Added 11 mins ago
Wi-Fi Engineer, Hardware Reliability (Starlink)
SpaceX
Bastrop, TX
As an RF/Wi-Fi Engineer on the Starlink Reliability team, you will perform telemetry and log analysis as well as hands-on debugging to drive to root cause and corrective action of failed…
Added 42 mins ago
Electrical Hardware Engineer, AI Satellites (Starmind)
SpaceX
Bastrop, TX
…distribution, high-speed digital communications, analog design, network integration, thermal management, signal integrity, and on-orbit compute to create the hardware backbone for…
Added 1 hour ago
Mechanical Engineer, Hardware Reliability (Starlink)
SpaceX
Bastrop, TX
Work closely with hardware, software, manufacturing, and network engineering teams to maximize reliability across all disciplines
Added 1 hour ago
Lead Electrical Hardware Reliability Engineer (Starlink)
SpaceX
Bastrop, TX
As a Lead Hardware Reliability Engineer, you will be responsible for the reliability of the Starlink Product hardware from factory to field. You will develop an intimate understanding of…
Added 2 hours ago
Sr. Full Stack Engineer, Fight Software
SpaceX
Hawthorne, CA
…public facing systems where customers can join our Starlink network globally. We work closely with engineers throughout the company to create and update our systems with respect to crewed…
Added 2 hours ago
Sr. Full Stack Software Engineer, Manufacturing Systems
SpaceX
Bastrop, TX
…public facing systems where customers can join our Starlink network globally. We work closely with engineers throughout the company to create and update our systems with respect to crewed…
Added 2 hours ago
Sr. Full Stack Software Engineer
SpaceX
Bastrop, TX
…public facing systems where customers can join our Starlink network globally. We work closely with engineers throughout the company to create and update our systems with respect to crewed…
Added 2 hours ago
Full Stack Software Engineer, Manufacturing Systems
SpaceX
Bastrop, TX
…public facing systems where customers can join our Starlink network globally. We work closely with engineers throughout the company to create and update our systems with respect to crewed…
Added 2 hours ago
Full Stack Software Engineer, Internal Platforms
SpaceX
Starbase, TX · Brownsville, TX
…public facing systems where customers can join our Starlink network globally. We work closely with engineers throughout the company to create and update our systems with respect to crewed…
Added 2 hours ago
Full Stack Software Engineer, Internal Platforms
SpaceX
Hawthorne, CA
…public facing systems where customers can join our Starlink network globally. We work closely with engineers throughout the company to create and update our systems with respect to crewed…
Added 5 hours ago
Software Engineer, Runtime Infrastructure
Nominal
NY
Join Nominal as a Software Engineer, Runtime Infrastructure
Added 5 hours ago
Full Stack Software Engineer, Compute
Nominal
NY
Join Nominal as a Full Stack Software Engineer, Compute
Added 6 hours ago
Data Systems Analyst & Infrastructure Modernization Specialist
CACI International
Alexandria, VA
Engineer, maintain, and enhance Power BI dashboards to visualize technical debt scores, decommissioning progress, and infrastructure performance metrics across TDM, TDI, and DROP.
Added 6 hours ago
Senior Construction Manager
CLMI Group, LLC
Los Angeles, CA
…ambition, dedication, and innovation, and believe in building a network of talented individuals who share our commitment to making a…
Added 6 hours ago
Senior Project Manager II - Construction
CLMI Group, LLC
Los Angeles, CA
…ambition, dedication, and innovation, and believe in building a network of talented individuals who share our commitment to making a…
Added 7 hours ago
VS
System Engineer
VT Services
Colorado Springs, CO
- $135,000 to $185,000 USD / year
VTG is looking for a System Engineer in Colorado Springs, CO. The Systems Engineer II performs systems engineering tasks with limited supervision, translating mission needs into system…
Added 7 hours ago
Infrastructure Engineer II
EMERGENT HOLDINGS, INC.
NEW BERLIN, WI
Added 8 hours ago
Network Engineer
Paragon Cyber Solutions
Colorado Springs, CO
We are seeking a Network Engineer to join a bright, talented, and dedicated team working on critical infrastructure and security-focused environments. In this role, you will help design,…
Added 9 hours ago
Network Development Engineer II , ALG Software and Network Integration and Test
Amazon
NORTHRIDGE, CA
We're looking for a Network Development Engineer who can design, build, and operate network infrastructure across data center and engineering environments. You'll own architectures that…
Added 9 hours ago
SA
Engineer II, Software - Ground Control Station - Full Stack - New Grad - 6140
Shield AI
Washington, DC
- $77,200 to $211,200 USD / year
As an Engineer II, you will build and test Hivemind Commander extensions across the user interface and backend. You will deliver assigned planning, C2, and debrief workflows using…
Added 9 hours ago
Field Systems Engineer - Military Health IT (DDIL)
Rackner
Remote, United States
Field Systems Engineer - Military Health IT (DDIL)
Added 10 hours ago
Telecommunications Engineer, Fiber
SpaceX
College Station, TX
As a Telecommunications Engineer at SpaceX, you will work in a complex environment designing and supporting a variety of critical infrastructure. The IT Network Infrastructure Engineering…
Added 13 hours ago
C
Technical Systems Engineer II (Full-Time) - United States
Cisco
RTP, NC
- Full-time
As a Technical Systems Engineer, you will maintain the health and performance of our cloud development environments to prevent system downtime. Build automated deployment workflows to…
Added 15 hours ago
Networks Systems Engineer III
Auria (Boecore LLC)
Colorado Springs, CO
Auria is looking to hire a Networks Systems Engineer III to support the Command, Control, Battle Management, and Communications(C2BMC) program. This role is onsite in Colorado Springs, CO.…
Added 17 hours ago
Enterprise Security Systems, Senior Engineer II
Sempra
San Diego, CA
…alarm monitoring, security operations center technologies, network, server, storage, cloud, and virtual…

Carrier Access IT

Managed Services Systems Engineer II

Omaha, NE, United States

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Job details

Experience: Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Title: Systems Engineer II Department/Division: Managed Services Reports To: Managed Services Support Desk Manager

Job Summary:

The Systems Engineer Tier II is a key member of the Managed Services team responsible for supporting and maintaining client IT environments. This role provides advanced technical support, troubleshoots and resolves escalated issues, and works directly with end users, vendors, and internal teams to deliver timely and effective solutions. The Systems Engineer Tier II also assists with proactive maintenance, documentation, and technology improvements to ensure reliable, secure, and efficient customer environments.

Essential Functions:

Benchmark, analyze, report on and make recommendations for the improvement and growth of the technology infrastructure.
Maintain current knowledge of relevant technology and will continually research industry best practices.
Provide Tier 2 technical support for managed services customers, including troubleshooting and resolving escalated desktop, server, network, and cloud-related issues.
Perform administration and support of Microsoft 365, Azure, Active Directory, Entra ID, Exchange Online, Teams, and related cloud services.
Mitigate future issues by monitoring and proactively resolving issues before they reach a critical state. This may involve responding to monitoring tickets and assisting with patch management.
With moderate guidance from other team members, create and maintain basic to moderately complex systems for the benefit of internal and external clients.
Maintain a high level of customer service by communicating professionally, setting expectations, and ensuring a positive customer experience.
Develop and document knowledge of internal and external clients’ business and help provide options to resolve issues or proactively advance the organization forward.
Complete assigned tasks in a timely manner, track time in the ticketing system and communicate status to manager.
Track all documentation and communications through Carrier Access IT’s internal systems.
Provide technical guidance and mentorship to Tier 1 engineers and assist with knowledge transfer across the team.
Will work in one of our three office locations.
Perform other tasks as needed and/or requested.
Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.
Ability to conduct and direct research into technical issues and products as required.
Ability to present ideas in a business-friendly and user-friendly language.
High level of self-motivation.
Meticulous attention to detail.
Proven analytical, strategic thinking and problem-solving abilities.
Ability to thrive in a culture of growth, change and continuous learning.
Participate in an on-call rotation and respond to critical outages or after-hours support requests as required.
Occasional travel to client sites may be required.
Ability to work in an environment which may require:
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components.

Education and Experience:

Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.

Required skills and abilities:

Ability to effectively prioritize, organize, and execute multiple tasks in a high-pressure environment.
Ability to work varied hours of the day and/or days of the week.
One that demonstrates a strong commitment to their role and is dependable in their attendance and punctuality, ensuring they are present and ready to contribute daily.
Lifting and transporting moderately heavy objects (up to 60lbs), such as computers and peripherals
Climbing ladders, crawling, bending and squatting

Benefits & Perks:

We offer a comprehensive benefits package designed to support our team members both personally and professionally, including:

401(k) retirement plan with employer match
Opportunities for quarterly bonuses (variable pay)
Paid time off and volunteer time off
Medical, dental, and vision coverage for employees and eligible dependents
100% company-paid life insurance and short-term and long-term disability insurance
Flexible spending accounts and health savings accounts
Career development and advancement opportunities
Professional development and training opportunities
Company-paid vendor certifications and training
Mentorship and opportunities to work on diverse projects
Hybrid and flexible work arrangements, depending on the position and business needs
Wellness and financial resources
A culture-rich organization with a family-valued atmosphere.

A full summary of available benefits is provided during the interview and onboarding process.

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More about this job

Skills

Technical support
Documentation
Research
Troubleshooting
Microsoft 365
Microsoft Azure
Microsoft Active Directory
Microsoft Exchange
Microsoft Teams
Customer service
Customer experience
Cloud technologies
DHCP
DNS
Implement ICT recovery system
Automation technology
Microsoft PowerShell
Troubleshoot
VMware
AWS
Communication skills
Attention to detail
Problem solving

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