Jobs in the United States

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Added 8 mins ago
Data Engineer, Analytics (Technical Leadership)
Meta
Washington, DC
Data Engineer, Analytics (Technical Leadership) Responsibilities:
Added 8 mins ago
AT
Machine Learning Senior Software Engineer
Akamai Technologies, Inc.
Washington, DC
- $121,400 to $218,600 USD / year
As an ML Senior Software Engineer, you will build and operate systems responsible for model validation, quantization, and safety across the AIC. You'll develop pipelines that scan models…
Added 8 mins ago
Cybersecurity, Privacy and Forensics - Palo Alto Networks XSIAM Engineer
PwC
Washington, DC
As a SecOps Engineer specializing in Palo Alto Networks XSIAM or Google technologies, you will play a pivotal role in identifying and analyzing potential threats to an organization's…
Added 8 mins ago
Cloud Engineer
Maximus
Washington, DC
Maximus is seeking a Cloud Engineer to support a defense client remotely.
Added 8 mins ago
Software Engineer, Machine Learning RecSys
Meta
Washington, DC
Software Engineer, Machine Learning RecSys Responsibilities:
Added 8 mins ago
AT
Senior Software Engineer
Akamai Technologies, Inc.
Washington, DC
- $121,400 to $218,600 USD / year
As a Software Engineer Senior, you will be responsible for:
Added 8 mins ago
OT Security Platform Engineer – Dragos
Cognizant
Washington, DC
Practice - CIS - Cloud, Infrastructure, and Security Services
Added 8 mins ago
Systems Engineer - Active Top Secret Required
General Dynamics Information Technology
Washington, DC
Seize your opportunity to make a personal impact as a Systems Engineer with GDIT. A career in systems engineering means designing and implementing the systems that matter most. We’re…
Added 8 mins ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Washington, DC
…with those teams, and design and build of enterprise security infrastructure remains with Information Security Architecture and Engineering. The Administrator does not set or self-attest…
Added 8 mins ago
Junior Network Engineer
CACI International
Washington, DC
CACI is looking for a Network Engineer to join our ECS3 program. The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating…
Added 8 mins ago
EG
Databricks Data Engineer
Eliassen Group
Washington, DC
- $150,000 to $154,000 USD / year
Our client seeks a Databricks Data Engineer to design, build, and maintain scalable, reliable, and secure data pipelines, infrastructure, and systems that support consulting services and…
Added 8 mins ago
Cross Domain Network Engineer, Lead
BOOZ, ALLEN & HAMILTON, INC.
Washington, DC
As a Cross Domain Network Engineer on our team, you'll help the DoD deploy a reliable network to support national defense. You'll work with customer to learn the strategic goals and…
Added 8 mins ago
EG
Cloud Engineer
Eliassen Group
Washington, DC
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 13 mins ago
G
Sr. Electrical Engineer (PE)
GPAC
Tampa, FL
- $110,000 to $140,000 USD / year
We are partnering with a well-established, employee-focused engineering consulting firm seeking a Senior Electrical Engineer to join its growing MEP team. This opportunity is ideal for an…
Added 17 mins ago
KE
Electrical Engineer III - Utilities and Central Energy
KFI Engineers
Louisville, KY
- $7.25 USD / hour
KFI Engineers is a recognized industry leader in facility infrastructure design and performance. Since 1996, our culture of collaboration and unique capabilities have allowed us to make a…
Added 17 mins ago
BH
Intelligent Automation Engineer
BrightSpring Health Services
Louisville, KY
- $7.25 USD / hour
We're seeking an Intelligent Automation Engineer with strong hands-on expertise in UiPath, Microsoft Power Platform, Power BI, Copilot Studio, and Agentic AI. This role will design scalable…
Added 17 mins ago
Sr. Systems Integration Engineer – IVI, OTA & Diagnostics Software
Ford Motor Company
Louisville, KY
Manage and troubleshoot IVI connectivity to plant network infrastructure, cloud diagnostic services, and backend network systems
Added 17 mins ago
EG
Databricks Data Engineer
Eliassen Group
Frankfort, KY
- $150,000 to $154,000 USD / year
Our client seeks a Databricks Data Engineer to design, build, and maintain scalable, reliable, and secure data pipelines, infrastructure, and systems that support consulting services and…
Added 17 mins ago
EG
Cloud Engineer
Eliassen Group
Frankfort, KY
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 31 mins ago
Applications Engineer II
Generac Power Systems Inc
Waukesha, WI · Sussex, WI · South Portland, ME
Generac Home is hiring an Applications Engineer II, Residential Energy Solutions. In this role you will be working to improve product quality, installation success, customer and dealer…
Added 59 mins ago
Process Engineer III
Thatcher Company
Salt Lake City, UT
…solutions that support clean water, safe environments, reliable infrastructure, and critical industries. From production and quality to logistics and distribution, your precision,…
Added 1 hour ago
VG
Intern: Manufacturing Engineer Cab Factory (Spring 2027)
Volvo Group
Dublin, VA
- $17 to $46 USD / hour
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a…
Added 1 hour ago
Network Engineering/Operations Site Lead
Leidos
Fort Belvoir, VA
Build effective working relationships across infrastructure, cybersecurity, service management, unified communications, and enterprise application teams.
Added 1 hour ago
Senior Data Engineer (AWS & Databricks)
General Dynamics Information Technology
Fairfax, VA
…challenging projects and grow a rewarding career. The Senior Data Engineer will leverage their expertise with AWS Cloud and the Databricks platform to help the CMM Data Modernization and…
Added 1 hour ago
Software Engineer
Jacobs
Chantilly, VA
…"Knack Stack," introduces flexible and automated hybrid cloud infrastructure as a service for cloud-agnostic deployments and automation. It's designed to automate data management and…

Carrier Access IT

Managed Services Systems Engineer II

Omaha, NE, United States

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Job details

Experience: Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Title: Systems Engineer II Department/Division: Managed Services Reports To: Managed Services Support Desk Manager

Job Summary:

The Systems Engineer Tier II is a key member of the Managed Services team responsible for supporting and maintaining client IT environments. This role provides advanced technical support, troubleshoots and resolves escalated issues, and works directly with end users, vendors, and internal teams to deliver timely and effective solutions. The Systems Engineer Tier II also assists with proactive maintenance, documentation, and technology improvements to ensure reliable, secure, and efficient customer environments.

Essential Functions:

Benchmark, analyze, report on and make recommendations for the improvement and growth of the technology infrastructure.
Maintain current knowledge of relevant technology and will continually research industry best practices.
Provide Tier 2 technical support for managed services customers, including troubleshooting and resolving escalated desktop, server, network, and cloud-related issues.
Perform administration and support of Microsoft 365, Azure, Active Directory, Entra ID, Exchange Online, Teams, and related cloud services.
Mitigate future issues by monitoring and proactively resolving issues before they reach a critical state. This may involve responding to monitoring tickets and assisting with patch management.
With moderate guidance from other team members, create and maintain basic to moderately complex systems for the benefit of internal and external clients.
Maintain a high level of customer service by communicating professionally, setting expectations, and ensuring a positive customer experience.
Develop and document knowledge of internal and external clients’ business and help provide options to resolve issues or proactively advance the organization forward.
Complete assigned tasks in a timely manner, track time in the ticketing system and communicate status to manager.
Track all documentation and communications through Carrier Access IT’s internal systems.
Provide technical guidance and mentorship to Tier 1 engineers and assist with knowledge transfer across the team.
Will work in one of our three office locations.
Perform other tasks as needed and/or requested.
Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.
Ability to conduct and direct research into technical issues and products as required.
Ability to present ideas in a business-friendly and user-friendly language.
High level of self-motivation.
Meticulous attention to detail.
Proven analytical, strategic thinking and problem-solving abilities.
Ability to thrive in a culture of growth, change and continuous learning.
Participate in an on-call rotation and respond to critical outages or after-hours support requests as required.
Occasional travel to client sites may be required.
Ability to work in an environment which may require:
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components.

Education and Experience:

Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.

Required skills and abilities:

Ability to effectively prioritize, organize, and execute multiple tasks in a high-pressure environment.
Ability to work varied hours of the day and/or days of the week.
One that demonstrates a strong commitment to their role and is dependable in their attendance and punctuality, ensuring they are present and ready to contribute daily.
Lifting and transporting moderately heavy objects (up to 60lbs), such as computers and peripherals
Climbing ladders, crawling, bending and squatting

Benefits & Perks:

We offer a comprehensive benefits package designed to support our team members both personally and professionally, including:

401(k) retirement plan with employer match
Opportunities for quarterly bonuses (variable pay)
Paid time off and volunteer time off
Medical, dental, and vision coverage for employees and eligible dependents
100% company-paid life insurance and short-term and long-term disability insurance
Flexible spending accounts and health savings accounts
Career development and advancement opportunities
Professional development and training opportunities
Company-paid vendor certifications and training
Mentorship and opportunities to work on diverse projects
Hybrid and flexible work arrangements, depending on the position and business needs
Wellness and financial resources
A culture-rich organization with a family-valued atmosphere.

A full summary of available benefits is provided during the interview and onboarding process.

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More about this job

Skills

Technical support
Documentation
Research
Troubleshooting
Microsoft 365
Microsoft Azure
Microsoft Active Directory
Microsoft Exchange
Microsoft Teams
Customer service
Customer experience
Cloud technologies
DHCP
DNS
Implement ICT recovery system
Automation technology
Microsoft PowerShell
Troubleshoot
VMware
AWS
Communication skills
Attention to detail
Problem solving

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