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Added just now
Software Engineer, Manufacturing
SpaceX
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Added 7 mins ago
Test Engineer II, Charging & Energy
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Customer Engineer II (C2)
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Added 10 mins ago
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- $90,230 to $119,000 USD / year
…engineering reports. Work will be supervised by a licensed engineer who will assist with unusual and difficult problems and new aspects of engineering assignments. Technical…
Added 22 mins ago
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- $70,000 to $110,000 USD / year
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Added 27 mins ago
Industrial Engineer II (Onsite)
United States
Design tooling to aid in manufacturing process
Added 30 mins ago
Software Engineer II Data
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The Software Engineer II, Data builds and supports enterprise data ingestion, transformation, modeling, and integration solutions. This role translates business and source-system…
Added 31 mins ago
Sr. Software Engineer, Full Stack (Data & Video Analysis)
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Hawthorne, CA · Brownsville, TX
…depend on. You will own the full path: platforms that ingest and process high-volume engineering data, such as telemetry, sensor data, or video; the tools and interfaces engineers use to…
Added 31 mins ago
Software Engineer, Full Stack (Data & Video Analysis)
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Hawthorne, CA · Brownsville, TX
…depend on. You will own the full path: platforms that ingest and process high-volume engineering data, such as telemetry, sensor data, or video; the tools and interfaces engineers use to…
Added 33 mins ago
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Accounting Systems Analyst
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- $75,000 to $90,000 USD / year
- Develop training materials, documentation, process guides, and best‑practice resources tailored to construction accounting.
Added 34 mins ago
HLW Piping Field Engineer
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…and Immobilization Plant will use vitrification technology to process and solidify 56 million gallons (210 million liters) of radioactive and chemical waste stored at the Hanford site,…
Added 36 mins ago
Manufacturing Engineer II
RIVERPOINT MEDICAL LLC
Portland, OR
Riverpoint Medical in Northeast Portland is hiring a Manufacturing Engineer II. At Riverpoint you will be part of the process that brings great technology to Medical, Dental and Veterinary…
Added 36 mins ago
AB
Data Center Network Engineer
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- $90,000 to $162,000 USD / year
ABSC has an exciting opening for a Data Center Network Engineer supporting the Air Force National Capital Region Information Technology Services-2 (AFNCR ITS-2) program.
Added 37 mins ago
Software Engineer II
Aerospace
Clearwater, FL
As a Software Engineer II, you will design, implement, and test software components that support critical aerospace systems. You will collaborate closely with multidisciplinary engineering…
Added 38 mins ago
Senior RF Radar Engineer I
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Based at Rocket Lab's global headquarters in Long Beach, CA, we are looking for a Senior RF Engineer II - Radar/RF who will be responsible for the technical development of radar and RF…
Added 39 mins ago
Electric Propulsion Systems Engineer II (Onsite)
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As an Electric Propulsion Systems Engineer II, you will perform the following:
Added 42 mins ago
Manufacturing Engineer II
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…responsibilities will be to support the Operation of the SMT Process lines, which includes automated and programmable equipment, for multiple products. Additional responsibilities include…
Added 42 mins ago
Mechanical Design Engineer II(Onsite)
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Collins Aerospace is looking for a Mechanical Engineer to join the Lighting design team in Phoenix, Az. This position will work collaboratively with our team and others to design, develop…
Added 48 mins ago
Roadway Project Engineer II
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Coaching/mentoring design staff through the design process.
Added 49 mins ago
Account Manager II
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…opportunities within assigned customers through a sales plan and process. Develops an understanding of the customer’s needs and the customer’s decision-making hierarchy to proactively…
Added 49 mins ago
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Application Development Engineer II
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- $75,300 to $135,400 USD / year
Designs, and develops software solutions and process flows complying with standards, guidelines, and best practices
Added 50 mins ago
Engineer II, Equipment
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The Equipment Engineer II supports manufacturing equipment reliability, efficiency, and productivity through equipment performance analysis, troubleshooting, controls and design…
Added 50 mins ago
Generator Engineer III, Field Services
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Generator Engineer III, Field Outage Services
Added 50 mins ago
Test Engineer II
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As a Test Engineer II, you'll get hands-on experience with real rocket hardware at a pace you won't find anywhere else. You'll work on active test campaigns, engine hot-fires, component…

Carrier Access IT

Managed Services Systems Engineer II

Omaha, NE, United States

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Job details

Experience: Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Title: Systems Engineer II Department/Division: Managed Services Reports To: Managed Services Support Desk Manager

Job Summary:

The Systems Engineer Tier II is a key member of the Managed Services team responsible for supporting and maintaining client IT environments. This role provides advanced technical support, troubleshoots and resolves escalated issues, and works directly with end users, vendors, and internal teams to deliver timely and effective solutions. The Systems Engineer Tier II also assists with proactive maintenance, documentation, and technology improvements to ensure reliable, secure, and efficient customer environments.

Essential Functions:

Benchmark, analyze, report on and make recommendations for the improvement and growth of the technology infrastructure.
Maintain current knowledge of relevant technology and will continually research industry best practices.
Provide Tier 2 technical support for managed services customers, including troubleshooting and resolving escalated desktop, server, network, and cloud-related issues.
Perform administration and support of Microsoft 365, Azure, Active Directory, Entra ID, Exchange Online, Teams, and related cloud services.
Mitigate future issues by monitoring and proactively resolving issues before they reach a critical state. This may involve responding to monitoring tickets and assisting with patch management.
With moderate guidance from other team members, create and maintain basic to moderately complex systems for the benefit of internal and external clients.
Maintain a high level of customer service by communicating professionally, setting expectations, and ensuring a positive customer experience.
Develop and document knowledge of internal and external clients’ business and help provide options to resolve issues or proactively advance the organization forward.
Complete assigned tasks in a timely manner, track time in the ticketing system and communicate status to manager.
Track all documentation and communications through Carrier Access IT’s internal systems.
Provide technical guidance and mentorship to Tier 1 engineers and assist with knowledge transfer across the team.
Will work in one of our three office locations.
Perform other tasks as needed and/or requested.
Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.
Ability to conduct and direct research into technical issues and products as required.
Ability to present ideas in a business-friendly and user-friendly language.
High level of self-motivation.
Meticulous attention to detail.
Proven analytical, strategic thinking and problem-solving abilities.
Ability to thrive in a culture of growth, change and continuous learning.
Participate in an on-call rotation and respond to critical outages or after-hours support requests as required.
Occasional travel to client sites may be required.
Ability to work in an environment which may require:
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components.

Education and Experience:

Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.

Required skills and abilities:

Ability to effectively prioritize, organize, and execute multiple tasks in a high-pressure environment.
Ability to work varied hours of the day and/or days of the week.
One that demonstrates a strong commitment to their role and is dependable in their attendance and punctuality, ensuring they are present and ready to contribute daily.
Lifting and transporting moderately heavy objects (up to 60lbs), such as computers and peripherals
Climbing ladders, crawling, bending and squatting

Benefits:

Carrier Access IT offers a comprehensive benefits package designed to support our leaders both personally and professionally, including a 401(k) with employer match, eligibility for a quarterly bonus, paid time off and volunteer time off, medical, dental, and vision coverage, life and disability insurance, career development and growth opportunities through mentorship, training, and exposure to diverse projects, professional development and tuition support, wellness and financial resources, and a family-valued, culture-rich work environment. A full summary of benefits is provided during the interview and onboarding process.

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More about this job

Skills

Technical support
Documentation
Research
Troubleshooting
Microsoft 365
Microsoft Azure
Microsoft Active Directory
Microsoft Exchange
Microsoft Teams
Customer service
Customer experience
Cloud technologies
DHCP
DNS
Implement ICT recovery system
Automation technology
Microsoft PowerShell
Troubleshoot
VMware
AWS
Communication skills
Attention to detail
Problem solving

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