Jobs in the United States

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Added 2 mins ago
HH
Field Service Engineer II / Senior Field Service Engineer
HITACHI HIGH-TECH AMERICA, INC.
Austin, TX
- $26.27 to $44.13 USD / hour
Field Service Engineer's will be responsible for preventative and unscheduled maintenance of Hitachi’s E.C.R. Etching Systems at customer facilities throughout the United States and…
Added 3 mins ago
Process Integration Conversion Coordinator
Micron Technology
Boise
…Technicians, and business partners across Operations, Information Systems, Planning, and Inventory to maintain and improve critical process control systems and manufacturing execution…
Added 6 mins ago
Maintenance Engineer II
Community Health Systems
Powell, TN
The Maintenance Engineer II ensures the functionality, safety, and compliance of healthcare facility systems and equipment by performing advanced maintenance tasks, repairs, and…
Added 6 mins ago
Associate, Project Delivery Engineer
American Water
Chattanooga, TN
…Water on LinkedIn, Facebook, X and Instagram. Primary Role The Associate, Project Delivery Engineer is an entry level position in the Engineering function and is responsible for various…
Added 10 mins ago
Logistic Leader - 1st Shift
Mars
West Chicago, IL
…Logistics Leaders are responsible for managing operations and systems relating to production planning, schedule of inbound/outbound shipments, materials procurement and control as well, as…
Added 10 mins ago
Production Shift Manager - Nights
Mars
Fremont, NE
…safety, quality, continuous improvement, performance management, associate development, team engagement, and operating results for the night shift through hands-on leadership of our…
Added 26 mins ago
Mid-Level Model Based Systems Engineer
PMAT
Remote, United States
About the role: PMAT is seeking an experienced mid-level Model-Based Systems Engineer (MBSE) to support enterprise architecture development, digital engineering, and system-of-systems (SoS)…
Added 35 mins ago
Senior Engineer - Voice and Call Center
Fusion HCR
Las Vegas, NV
Fusion HCR is seeking a Senior Engineer – Voice and Call Center to support enterprise contact center platforms and voice services. The role’s primary focus is Genesys Cloud CX, including…
Added 44 mins ago
Senior Associate, Systems Engineer - Spacecraft Operator
L3Harris Technologies
Palm Bay, FL
Job Title: Senior Associate, Systems Engineer – Spacecraft Operator
Added 49 mins ago
IT Site Support Engineer
FirstBank
Knoxville, TN
We are seeking a highly skilled IT On-Site Support Engineer to provide technical expertise to our organization, with a strong emphasis on executive-level support and audio/video…
Added 49 mins ago
Cloud Security Specialist
Accenture Federal Services
Washington, DC
AWS Certified Security – Specialty or Microsoft Certified: Azure Security Engineer Associate required.
Added 51 mins ago
Senior Kubernetes Engineer
Peraton
Remote, United States
Peraton is seeking an experienced Senior Kubernetes Engineer to support development, modernization, and migration of containerized and agentic workloads in a government multi-cloud…
Added 52 mins ago
Lead AI Software Engineer
Humana
Louisville, KY · Dallas, TX · Fort Lauderdale, FL · Nashville, TN · Tampa, FL
We're seeking a Lead AI Software Engineer to help build the next generation of AI-powered products and platforms. This is a hands-on technical leadership role focused on designing,…
Added 53 mins ago
Associate Business Intelligence Engineer
Ventura Foods
Irvine, CA
The Associate BI Engineer supports the development, maintenance, and enhancement of business intelligence solutions, including reports, dashboards, semantic models, and data assets that…
Added 55 mins ago
Systems Engineer
THUNDER VALLEY CASINO
Lincoln, CA
The Systems Engineer will perform technical and skilled duties in the operation of enterprise, client/server, and desktop computer systems and networks. Included are multiple online network…
Added 56 mins ago
CC
Senior Manager, Environmental Sustainability Programs
Carrier Corporation
Remote, United States
- $117,500 to $234,500 USD / year
Corporate Sustainability team: Director, Corporate Sustainability; Senior Director, Sustainability; Associate Director responsible for social and governance programs, Project Manager for…
Added 56 mins ago
SA
AV Systems Engineer
Seattle Art Museum
Seattle, WA
- $78,486 to $95,893 USD / year
Skilled in audio-visual technology and interested in SAM? SAM's AV Services Team is hiring for a full-time AV Systems Engineer. This role effectively performs and manages the maintenance,…
Added 1 hour ago
Senior Data Engineer
Highmark Health
Montpelier, VT
…ensuring the efficient and reliable flow of data across various systems. This position is responsible for ensuring the reliable movement, transformation, and storage of data across various…
Added 1 hour ago
Associate AI Research Engineer
The Mitre Corporation
McLean, VA · Bedford, MA
…capabilities for securing and increasing trust in AI-enabled systems, including data driven AI risk awareness and mitigation, AI red teaming, and trusted tools and techniques for applying…
Added 1 hour ago
Process Engineer (Food Manufacturing)
ConAgra Fds Packaged Fds LLC
Rensselaer, IN
…and continuous improvement. You will lead Daily Management Systems (DMS), boost equipment reliability, and inspire a culture of digital transformation. Your role will combine hands-on…
Added 1 hour ago
Technical Robot Phone Support
FANUC America
Rochester Hills, MI · Auburn Hills, MI
Elevate advanced technical questions using ZOHO ticket system to engage the appropriate Regional Office Engineer, Segment Engineer, R&D Engineer, or systems expert and follow up with…
Added 1 hour ago
EE
Engineering Technician
Express Employment Professionals
Broadview, IL
- $25 to $35 USD / hour
Candidates with an Associate's or Bachelor's degree in Electrical Engineering, Electronics Engineering Technology, Engineering Technology, or a related technical discipline are strongly…
Added 1 hour ago
Traveling Field Engineer
Robinson Construction
Fort Dodge, IA
The purpose of the Robinson Construction Company Field Engineer Development Program is to ensure that Field Engineers are given the opportunity for professional development and growth. This…
Added 1 hour ago
RU
Application Engineer III
Randstad USA
Millstone Township, NJ
- $100,000 to $140,000 USD / year
Our client is seeking an experienced Application Engineer III based on-site in Millstone Township, NJ. In this vital role, you will architect enterprise-scale physical security…
Added 1 hour ago
AVP, Enterprise Projects
Arch Capital Services LLC
Charlotte, NC · Home Base, NC
…plus 10 years of experience in the job offered or as Software Engineer or related…

Carrier Access IT

Managed Services Systems Engineer II

Omaha, NE, United States

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Job details

Experience: Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Title: Systems Engineer II Department/Division: Managed Services Reports To: Managed Services Support Desk Manager

Job Summary:

The Systems Engineer Tier II is a key member of the Managed Services team responsible for supporting and maintaining client IT environments. This role provides advanced technical support, troubleshoots and resolves escalated issues, and works directly with end users, vendors, and internal teams to deliver timely and effective solutions. The Systems Engineer Tier II also assists with proactive maintenance, documentation, and technology improvements to ensure reliable, secure, and efficient customer environments.

Essential Functions:

Benchmark, analyze, report on and make recommendations for the improvement and growth of the technology infrastructure.
Maintain current knowledge of relevant technology and will continually research industry best practices.
Provide Tier 2 technical support for managed services customers, including troubleshooting and resolving escalated desktop, server, network, and cloud-related issues.
Perform administration and support of Microsoft 365, Azure, Active Directory, Entra ID, Exchange Online, Teams, and related cloud services.
Mitigate future issues by monitoring and proactively resolving issues before they reach a critical state. This may involve responding to monitoring tickets and assisting with patch management.
With moderate guidance from other team members, create and maintain basic to moderately complex systems for the benefit of internal and external clients.
Maintain a high level of customer service by communicating professionally, setting expectations, and ensuring a positive customer experience.
Develop and document knowledge of internal and external clients’ business and help provide options to resolve issues or proactively advance the organization forward.
Complete assigned tasks in a timely manner, track time in the ticketing system and communicate status to manager.
Track all documentation and communications through Carrier Access IT’s internal systems.
Provide technical guidance and mentorship to Tier 1 engineers and assist with knowledge transfer across the team.
Will work in one of our three office locations.
Perform other tasks as needed and/or requested.
Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.
Ability to conduct and direct research into technical issues and products as required.
Ability to present ideas in a business-friendly and user-friendly language.
High level of self-motivation.
Meticulous attention to detail.
Proven analytical, strategic thinking and problem-solving abilities.
Ability to thrive in a culture of growth, change and continuous learning.
Participate in an on-call rotation and respond to critical outages or after-hours support requests as required.
Occasional travel to client sites may be required.
Ability to work in an environment which may require:
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components.

Education and Experience:

Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.

Required skills and abilities:

Ability to effectively prioritize, organize, and execute multiple tasks in a high-pressure environment.
Ability to work varied hours of the day and/or days of the week.
One that demonstrates a strong commitment to their role and is dependable in their attendance and punctuality, ensuring they are present and ready to contribute daily.
Lifting and transporting moderately heavy objects (up to 60lbs), such as computers and peripherals
Climbing ladders, crawling, bending and squatting

Benefits:

Carrier Access IT offers a comprehensive benefits package designed to support our leaders both personally and professionally, including a 401(k) with employer match, eligibility for a quarterly bonus, paid time off and volunteer time off, medical, dental, and vision coverage, life and disability insurance, career development and growth opportunities through mentorship, training, and exposure to diverse projects, professional development and tuition support, wellness and financial resources, and a family-valued, culture-rich work environment. A full summary of benefits is provided during the interview and onboarding process.

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More about this job

Skills

Technical support
Documentation
Research
Troubleshooting
Microsoft 365
Microsoft Azure
Microsoft Active Directory
Microsoft Exchange
Microsoft Teams
Customer service
Customer experience
Cloud technologies
DHCP
DNS
Implement ICT recovery system
Automation technology
Microsoft PowerShell
Troubleshoot
VMware
AWS
Communication skills
Attention to detail
Problem solving

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