Jobs in the United States

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Added 2 mins ago
W
(USA) Senior, Software Engineer
Walmart
SUNNYVALE, CA
- $117,000 to $234,000 USD / year
Monitor application performance, support defect management, and ensure high-quality software delivery.
Added 3 mins ago
W
Software Engineer II | Bentonville, Arkansas
Walmart
BENTONVILLE, AR
- $80,000 to $155,000 USD / year
As a Software Engineer II, you will deliver high-quality software solutions by collaborating with cross-functional teams to design, develop, and maintain scalable applications and services.…
Added 3 mins ago
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Senior Manager, Electrical Engineering
Walmart
BENTONVILLE, AR
- $90,000 to $180,000 USD / year
…training and providing direction to others in their use and application ensuring compliance with them and utilizing and supporting the Open Door…
Added 9 mins ago
Solutions Lead, International Upmarket
Toast
Remote, United States
Engineer workarounds, and know when to hold the line. Design and document solutions to complex gaps, and judge when a workaround creates debt we'll pay for at go-live.
Added 20 mins ago
Senior Application Security Engineer - GenAI Security Evaluation
Gramian Consulting Group
Remote, United States
We are looking for experienced Application Security Engineers and Security-Focused Software Engineers to support a specialized AI security evaluation project.
Added 27 mins ago
ENGINEERING TECHNICIAN (CIVIL)
Air Combat Command
Moody AFB, GA
Summary The primary purpose of this position is to ensure optimal resource decisions are made and executed across civil engineer activities, and ensure data and information from all shops…
Added 30 mins ago
Automation Controls Engineer
Blucor
Lawrenceville, GA
Working knowledge of the practical application of engineering science and technology to produce various products. (Experience in chemical manufacturing process/powder handling is a plus.)
Added 30 mins ago
G
Fire Protection Design Engineer
GPAC
Livingston, NJ
- $105,000 to $130,000 USD / year
A firm I am partnered with is seeking a highly motivated Senior Fire Protection design Engineer with expertise in fire hazards analysis, and fire protection system design. You will…
Added 30 mins ago
Full Stack Engineer (React Native)
Blink - The Employee App
Remote, United States
We're looking for a Full Stack Engineer with strong React Native experience to join a team of talented engineers building the future of the digital workplace. Our product is highly secure,…
Added 30 mins ago
Technical Escalation Engineer
Blink - The Employee App
Remote, United States
You have worked in a technical escalation, escalation engineering, application support or technical support engineering role in a SaaS business, or you have moved into one from software…
Added 36 mins ago
Sr Specialist, Systems Engineering - Affordability
L3Harris Technologies
Canoga Park, CA
Job Title: Sr. Specialist, Systems Engineer - Affordability
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Added 49 mins ago
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Added 50 mins ago
UO
CIRES / NOAA NCEI Software Engineer Associate Scientist I
University of Colorado Denver
Boulder, CO
- $62,444 to $78,055 USD / year
…at the University of Colorado Boulder is hiring a software engineer to support NOAA's National Center for Environmental Information (NCEI). Based at the David Skaggs Research Center in…
Added 50 mins ago
UO
CIRES/NOAA Global Monitoring Laboratory, Research Engineer in Support of Atmosph
University of Colorado Denver
Boulder, CO
- $60,724 to $90,535 USD / year
The Cooperative Institute for Research in Environmental Sciences (CIRES) is seeking a research engineer to support the NOAA Global Monitoring Laboratory's (GML) Technology Transitions,…
Added 50 mins ago
UO
Senior Systems Engineering / Deputy Project Systems Engineer
University of Colorado Denver
Boulder, CO
- $120,416 to $189,585 USD / year
Serve as a Deputy Project Systems Engineer on a fast-paced delivery of Mars science payloads.
Added 50 mins ago
UO
Senior FPGA Development Engineer
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
The Laboratory for Atmospheric and Space Physics (LASP) is seeking an FPGA Design Engineer IV to serve as a senior technical leader for flight digital logic used in spaceflight science…
Added 50 mins ago
UO
Temporary Support Engineer
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
…Boulder, encourages applications for the Temporary Support Engineer position! The Support Engineer is a temporary position in the Idea Forge, a design and fabrication facility in the…
Added 50 mins ago
Project Engineer - Civil Land Development
BKF
Remote, United States
We’re seeking Project Engineer for our San Diego, CA office. The ideal candidate will have a few years of experience and a strong technical foundation in Land Development design and civil…
Added 50 mins ago
Project Engineer - Civil Land Development
BKF
Remote, United States
Application of Federal, State, City, and County codes and permitting requirements
Added 50 mins ago
Project Engineer - Civil Land Development
BKF
Remote, United States
Application of Federal, State, City, and County codes and permitting requirements
Added 50 mins ago
Project Engineer - Civil Land Development
BKF
Remote, United States
Application of Federal, State, City, and County codes and permitting requirements
Added 50 mins ago
Project Engineer - Civil Land Development
BKF
Remote, United States
Application of Federal, State, City, and County codes and permitting requirements

Carrier Access IT

Managed Services Systems Engineer II

Omaha, NE, United States

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Job details

Experience: Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Title: Systems Engineer II Department/Division: Managed Services Reports To: Managed Services Support Desk Manager

Job Summary:

The Systems Engineer Tier II is a key member of the Managed Services team responsible for supporting and maintaining client IT environments. This role provides advanced technical support, troubleshoots and resolves escalated issues, and works directly with end users, vendors, and internal teams to deliver timely and effective solutions. The Systems Engineer Tier II also assists with proactive maintenance, documentation, and technology improvements to ensure reliable, secure, and efficient customer environments.

Essential Functions:

Benchmark, analyze, report on and make recommendations for the improvement and growth of the technology infrastructure.
Maintain current knowledge of relevant technology and will continually research industry best practices.
Provide Tier 2 technical support for managed services customers, including troubleshooting and resolving escalated desktop, server, network, and cloud-related issues.
Perform administration and support of Microsoft 365, Azure, Active Directory, Entra ID, Exchange Online, Teams, and related cloud services.
Mitigate future issues by monitoring and proactively resolving issues before they reach a critical state. This may involve responding to monitoring tickets and assisting with patch management.
With moderate guidance from other team members, create and maintain basic to moderately complex systems for the benefit of internal and external clients.
Maintain a high level of customer service by communicating professionally, setting expectations, and ensuring a positive customer experience.
Develop and document knowledge of internal and external clients’ business and help provide options to resolve issues or proactively advance the organization forward.
Complete assigned tasks in a timely manner, track time in the ticketing system and communicate status to manager.
Track all documentation and communications through Carrier Access IT’s internal systems.
Provide technical guidance and mentorship to Tier 1 engineers and assist with knowledge transfer across the team.
Will work in one of our three office locations.
Perform other tasks as needed and/or requested.
Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.
Ability to conduct and direct research into technical issues and products as required.
Ability to present ideas in a business-friendly and user-friendly language.
High level of self-motivation.
Meticulous attention to detail.
Proven analytical, strategic thinking and problem-solving abilities.
Ability to thrive in a culture of growth, change and continuous learning.
Participate in an on-call rotation and respond to critical outages or after-hours support requests as required.
Occasional travel to client sites may be required.
Ability to work in an environment which may require:
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components.

Education and Experience:

Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.

Required skills and abilities:

Ability to effectively prioritize, organize, and execute multiple tasks in a high-pressure environment.
Ability to work varied hours of the day and/or days of the week.
One that demonstrates a strong commitment to their role and is dependable in their attendance and punctuality, ensuring they are present and ready to contribute daily.
Lifting and transporting moderately heavy objects (up to 60lbs), such as computers and peripherals
Climbing ladders, crawling, bending and squatting

Benefits & Perks:

We offer a comprehensive benefits package designed to support our team members both personally and professionally, including:

401(k) retirement plan with employer match
Opportunities for quarterly bonuses (variable pay)
Paid time off and volunteer time off
Medical, dental, and vision coverage for employees and eligible dependents
100% company-paid life insurance and short-term and long-term disability insurance
Flexible spending accounts and health savings accounts
Career development and advancement opportunities
Professional development and training opportunities
Company-paid vendor certifications and training
Mentorship and opportunities to work on diverse projects
Hybrid and flexible work arrangements, depending on the position and business needs
Wellness and financial resources
A culture-rich organization with a family-valued atmosphere.

A full summary of available benefits is provided during the interview and onboarding process.

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More about this job

Skills

Technical support
Documentation
Research
Troubleshooting
Microsoft 365
Microsoft Azure
Microsoft Active Directory
Microsoft Exchange
Microsoft Teams
Customer service
Customer experience
Cloud technologies
DHCP
DNS
Implement ICT recovery system
Automation technology
Microsoft PowerShell
Troubleshoot
VMware
AWS
Communication skills
Attention to detail
Problem solving

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