Jobs in the United States

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Added 1 min ago
Integration Engineer
Clinisys
Remote, United States
…effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities. Operating across more than 30 countries, Clinisys expects all colleagues -…
Added 8 mins ago
OA
Donor Relations Associate
Open Arms Perinatal Services
Seattle, WA
- $27.55 to $30.29 USD / hour
…Alongside donor engagement, this position maintains the data, systems, and processes that support effective fundraising and thoughtful donor…
Added 9 mins ago
Seasonal Beauty Advisor
Ulta Beauty, Inc.
Myrtle Beach, SC
Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
Added 9 mins ago
UB
Seasonal Beauty Advisor
Ulta Beauty, Inc.
Princeton, NJ
- $16 to $24 USD / hour
Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
Added 9 mins ago
UB
Lead Cashier
Ulta Beauty, Inc.
Princeton, NJ
- $16.5 to $24.75 USD / hour
Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
Added 9 mins ago
UB
Beauty Advisor
Ulta Beauty, Inc.
North Attleboro, MA
- $16 to $24 USD / hour
Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
Added 9 mins ago
UB
Elite Stylist
Ulta Beauty, Inc.
North Attleboro, MA
- $15 to $21.4 USD / hour
Think robust organizational support. Ever-increasing levels of investment. And a healthy dose of personal empowerment and growth opportunity. All with a company of unwavering strength and…
Added 9 mins ago
UB
Master Stylist
Ulta Beauty, Inc.
North Attleboro, MA
- $15 to $20.2 USD / hour
Think robust organizational support. Ever-increasing levels of investment. And a healthy dose of personal empowerment and growth opportunity. All with a company of unwavering strength and…
Added 11 mins ago
Recent Graduate-Process Engineer – Advanced Semiconductor Packaging
Keysight Technologies, Inc.
Santa Rosa, CA
…(MMICs) and System in Package (SiP) products. Our chips and systems are custom designed to enable instrumentation with unmatched signal fidelity, bandwidth, and dynamic range. Keysight’s…
Added 11 mins ago
Recent Graduate-Process Engineer – Semiconductor Wafer Fabrication
Keysight Technologies, Inc.
Santa Rosa, CA
…(MMICs) and System in Package (SiP) products. Our chips and systems are custom designed to enable instrumentation with unmatched signal fidelity, bandwidth, and dynamic range. Keysight’s…
Added 11 mins ago
O
Software Development Manager
Oracle
Dover, DE
- $112,800 to $264,100 USD / year
This is a high-impact leadership role for someone who enjoys solving complex problems in distributed systems, identity, security, and cloud infrastructure. You will lead engineering teams…
Added 11 mins ago
O
Senior Platform Software Engineer - OCI
Oracle
Dover, DE
- $92,500 to $209,500 USD / year
Design and implement solutions leveraging relational databases, NoSQL systems, distributed storage, and persistence technologies to support highly scalable cloud services.
Added 11 mins ago
Infrastructure Tool Kit (JTK) Developer
GovCIO
Dover, DE
GovCIO is currently hiring for a Developer with Infrastructure Tool Kit (JTK) experience to develop and maintain systems code for the United States Postal Service (USPS). This position will…
Added 11 mins ago
Business Intelligence Analyst
Highmark Health
Dover, DE
…development best practices and innovative use of technologies and…
Added 11 mins ago
Chase Auto Product Manager, Vice President
JPMorgan Chase
Wilmington, DE
Leverage systems thinking to articulate end-to-end solution to stakeholders
Added 11 mins ago
Data, Communications, and Policy Analyst (Remote)
GovCIO
Dover, DE
GovCIO is currently hiring for a Data, Communications, and Policy Analyst to support program management, tasking execution, strategic planning, policy review, metrics generation and…
Added 11 mins ago
Architect
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Dover, DE
…and/or alter business processes, practices, organizations and systems. Maintains knowledge of emerging technologies and best in class industry business trends and…
Added 11 mins ago
Staff Full-stack Engineer - Shopping (Remote-eligible)
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Dover, DE
Drive modernization of monolithic systems into microservice architectures and event-driven platforms
Added 11 mins ago
Patient Generated Health Data Project Manager (Remote)
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Dover, DE
…the direction of PGHD program leadership, this position will support project coordination, use case planing, implementation activities, stakeholder engagement, documentation, tracking and…
Added 11 mins ago
MidMarket Account Executive - Common Room
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Maintain accurate pipeline data, account activity logs, and forecasts in CRM systems.
Added 11 mins ago
Channel Development Lead
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…improve sales performance, optimize operational efficiency, and support market growth and retention initiatives. The ideal candidate combines strong strategic thinking with exceptional…
Added 11 mins ago
Data Scientist 1
Baylor Scott & White Health
Dover, DE
Health and the Baylor Scott & White Quality Alliance (ACO). We support over 1.2 million lives across multiple
Added 11 mins ago
CE
Preschool Lead Teacher
Cadence Education
Middletown, DE
- $18.62 to $21.62 USD / hour
…requirements, and partner with families and team members to support each child’s growth and…
Added 11 mins ago
O
Senior Applied Scientist
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Dover, DE
- $113,000 to $234,600 USD / year
Proven experience in designing data collection/annotation solutions and systematic evaluation necessary for developing and maintaining production systems.
Added 11 mins ago
Integrations Program Manager
Meta
Dover, DE
…role, you will define the strategic framework for how Meta's systems, APIs, and third-party integrations are operationalized, ensuring seamless interoperability across product lines. You…

Carrier Access IT

Managed Services Systems Engineer II

Clive, IA, United States

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Job details

Experience: Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Title: Systems Engineer II Department/Division: Managed Services Reports To: Managed Services Support Desk Manager

Job Summary:

The Systems Engineer Tier II is a key member of the Managed Services team responsible for supporting and maintaining client IT environments. This role provides advanced technical support, troubleshoots and resolves escalated issues, and works directly with end users, vendors, and internal teams to deliver timely and effective solutions. The Systems Engineer Tier II also assists with proactive maintenance, documentation, and technology improvements to ensure reliable, secure, and efficient customer environments.

Essential Functions:

Benchmark, analyze, report on and make recommendations for the improvement and growth of the technology infrastructure.
Maintain current knowledge of relevant technology and will continually research industry best practices.
Provide Tier 2 technical support for managed services customers, including troubleshooting and resolving escalated desktop, server, network, and cloud-related issues.
Perform administration and support of Microsoft 365, Azure, Active Directory, Entra ID, Exchange Online, Teams, and related cloud services.
Mitigate future issues by monitoring and proactively resolving issues before they reach a critical state. This may involve responding to monitoring tickets and assisting with patch management.
With moderate guidance from other team members, create and maintain basic to moderately complex systems for the benefit of internal and external clients.
Maintain a high level of customer service by communicating professionally, setting expectations, and ensuring a positive customer experience.
Develop and document knowledge of internal and external clients’ business and help provide options to resolve issues or proactively advance the organization forward.
Complete assigned tasks in a timely manner, track time in the ticketing system and communicate status to manager.
Track all documentation and communications through Carrier Access IT’s internal systems.
Provide technical guidance and mentorship to Tier 1 engineers and assist with knowledge transfer across the team.
Will work in one of our three office locations.
Perform other tasks as needed and/or requested.
Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.
Ability to conduct and direct research into technical issues and products as required.
Ability to present ideas in a business-friendly and user-friendly language.
High level of self-motivation.
Meticulous attention to detail.
Proven analytical, strategic thinking and problem-solving abilities.
Ability to thrive in a culture of growth, change and continuous learning.
Participate in an on-call rotation and respond to critical outages or after-hours support requests as required.
Occasional travel to client sites may be required.
Ability to work in an environment which may require:
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components.

Education and Experience:

Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.

Required skills and abilities:

Ability to effectively prioritize, organize, and execute multiple tasks in a high-pressure environment.
Ability to work varied hours of the day and/or days of the week.
One that demonstrates a strong commitment to their role and is dependable in their attendance and punctuality, ensuring they are present and ready to contribute daily.
Lifting and transporting moderately heavy objects (up to 60lbs), such as computers and peripherals
Climbing ladders, crawling, bending and squatting

Benefits:

Carrier Access IT offers a comprehensive benefits package designed to support our leaders both personally and professionally, including a 401(k) with employer match, eligibility for a quarterly bonus, paid time off and volunteer time off, medical, dental, and vision coverage, life and disability insurance, career development and growth opportunities through mentorship, training, and exposure to diverse projects, professional development and tuition support, wellness and financial resources, and a family-valued, culture-rich work environment. A full summary of benefits is provided during the interview and onboarding process.

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More about this job

Skills

Technical support
Documentation
Research
Troubleshooting
Microsoft 365
Microsoft Azure
Microsoft Active Directory
Microsoft Exchange
Microsoft Teams
Customer service
Customer experience
Cloud technologies
DHCP
DNS
Implement ICT recovery system
Automation technology
Microsoft PowerShell
Troubleshoot
VMware
AWS
Communication skills
Attention to detail
Problem solving

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