Jobs in the United States

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Added 1 min ago
C
VP, Data Engineering
Confido
New York, NY
- $300,000 to $380,000 USD / year
Confido is the AI operating system that runs cash application, deductions, trade and planning in one place for CPG brands. That means Finance, Sales, and Ops finally work on the same number.
Added 1 min ago
PE
Energy Engineer III
Partner ESI
Asbury Park, NJ · New York, NY
- $100,000 to $130,000 USD / year
…consulting. In addition to managing project execution, the Energy Engineer III provides mentorship to junior staff and supports technical quality, consistency, and best practices across the…
Added 1 min ago
Senior Engineer - Global Rates eTrading Tech
Bank of America, National Association
United States
A Senior Rates eTrading Development Lead is required to modernize and expand our front office eTrading platforms that support Rates products across multiple lines of businesses globally.…
Added 2 mins ago
Senior Systems Engineer
Walt Disney Attractions Technology LLC
Lake Buena Vista, FL
The Senior Systems Engineer plays a critical part in the transition of Warehouse Management Systems from implementation into sustained production operations. Responsibilities span go‑live…
Added 2 mins ago
AI Engineer I
Health Network Laboratories LLC
Allentown, PA
…collaborates closely with business stakeholders, IT teams, data and application teams, security and compliance partners, and vendors to identify suitable use cases, deliver and support…
Added 2 mins ago
Sr. DevSecOps Engineer I (6724)
MetroStar
Reston, VA
Lead advanced troubleshooting by analyzing system and application logs via Linux command-line tools, conducting root cause analysis, and developing mitigation strategies for service…
Added 3 mins ago
SW
Deputy Director
State Water Resources Control Board
CA
- $10,349 to $12,526 USD / month
…Number, method of eligibility, and LEAP information in your application…
Added 4 mins ago
Senior Applications & Integration Engineer
COGENT BANK
Lake Mary, FL
Cogent Bank is seeking a highly motivated and technically skilled Senior Applications & Integration Engineer to design, develop, integrate, automate, and support enterprise technology…
Added 4 mins ago
I
Senior Manager, Software Development
IntraFi
Arlington, VA
- $180,000 to $230,000 USD / year
…network of more than 3,000 financial institutions, we help support the institutions that drive our economy, enabling them to fund affordable housing, family farms, and businesses of all…
Added 7 mins ago
AI Engineer – Agentic Systems & Automation - Kennesaw, GA
United Contractor Services
Kennesaw, GA
We're hiring an engineer to build production AI agents that do real work across our business. You'll take processes like document intake, data extraction, keeping systems in sync, internal…
Added 8 mins ago
AU
Protection & Control Engineer
AtkinsRealis USA Inc.
United States
- $75,000 to $105,000 USD / year
We are seeking a Protection & Control Engineer to join our client's office in Rochester, NY.
Added 9 mins ago
HLW Piping Field Engineer
Bechtel Corporation
Richland, WA
…well as operations and maintenance buildings, utilities, other support…
Added 9 mins ago
Junior Telecom Specialist (Avaya) - ICE OSDSS - Remote
ITC Federal, Inc.
Remote, United States
JOB TITLE: Junior Telecommunications Engineer (Avaya)
Added 9 mins ago
Network Engineer 1 or 2 - Information Systems - FT - Day
Stormont-Vail HealthCare, Inc.
Topeka, KS
The Network Engineer 1 is responsible for the monitoring and maintenance of Stormont Vail's LAN, WAN, Wi-Fi.
Added 9 mins ago
A
Software Engineer
Actalent
Hanover, MD
- $120,000 to $130,000 USD / year
Experience in system-level testing, troubleshooting, and test application development.
Added 9 mins ago
A
Engineer
Actalent
Gretna, LA
- $28 to $30 USD / hour
…excellent entry-level opportunity for a Mechanical or Electrical Engineer to support midstream and pipeline projects. You will create and interpret technical documentation, support project…
Added 10 mins ago
RU
Manufacturing Process Engineer
Randstad USA
Bristol, TN
- $80,000 to $90,000 USD / year
 Support equipment installations, upgrades, and production system changes.
Added 10 mins ago
Chemical Engineer
Oak Ridge National Laboratory
Oak Ridge, TN
We are seeking a Chemical Engineer who will focus on nuclear nonproliferation fuel cycle research. The candidate chosen for this position will be involved in work supporting the…
Added 12 mins ago
Office Coordinator
Quanta Infrastructure Solutions Group, LLC
Baton Rouge, LA
…use in-house talent, expertise and resources to plan, design, engineer, manage, conduct maintenance on and construct…
Added 12 mins ago
Assistant Project Manager II
Quanta Infrastructure Solutions Group, LLC
Spring, TX
…use in-house talent, expertise and resources to plan, design, engineer, manage, conduct maintenance on and construct…
Added 14 mins ago
C
Computer Systems Engineer Architect
Chimes
BALTIMORE, MD
- $46.01 to $82.84 USD / hour
Ready to move AI out of the demo and into production? We're looking for a Computer Systems Engineer Architect to design and support our computer-system solutions for complex operational…
Added 14 mins ago
Full Stack Engineer - Music
Spotify
Remote, United States
…what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we…
Added 15 mins ago
Seasonal Engineering Assistant- Design Intern
County of Anoka
Andover, MN
In order to be considered for this position, information to support your answers must be included in your application. A resume attachment is optional and cannot be used in place of this…
Added 17 mins ago
Senior Software Engineer - Java/SQL/API
Enterprise Mobility
St. Louis, MO
As we continue to build our team in support of our vision to the be the world’s best and most trusted mobility company, Enterprise Fleet Management, an affiliate of Enterprise Mobility is…
Added 17 mins ago
Software Engineer
ITS Inc
Johnston, IA
SHAZAM is looking for a Software Engineer to help build and enhance DigiHive™, our modern digital banking platform that unifies online and mobile banking into a single, intuitive…

Carrier Access IT

Managed Services Systems Engineer II

Clive, IA, United States

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Job details

Experience: Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Title: Systems Engineer II Department/Division: Managed Services Reports To: Managed Services Support Desk Manager

Job Summary:

The Systems Engineer Tier II is a key member of the Managed Services team responsible for supporting and maintaining client IT environments. This role provides advanced technical support, troubleshoots and resolves escalated issues, and works directly with end users, vendors, and internal teams to deliver timely and effective solutions. The Systems Engineer Tier II also assists with proactive maintenance, documentation, and technology improvements to ensure reliable, secure, and efficient customer environments.

Essential Functions:

Benchmark, analyze, report on and make recommendations for the improvement and growth of the technology infrastructure.
Maintain current knowledge of relevant technology and will continually research industry best practices.
Provide Tier 2 technical support for managed services customers, including troubleshooting and resolving escalated desktop, server, network, and cloud-related issues.
Perform administration and support of Microsoft 365, Azure, Active Directory, Entra ID, Exchange Online, Teams, and related cloud services.
Mitigate future issues by monitoring and proactively resolving issues before they reach a critical state. This may involve responding to monitoring tickets and assisting with patch management.
With moderate guidance from other team members, create and maintain basic to moderately complex systems for the benefit of internal and external clients.
Maintain a high level of customer service by communicating professionally, setting expectations, and ensuring a positive customer experience.
Develop and document knowledge of internal and external clients’ business and help provide options to resolve issues or proactively advance the organization forward.
Complete assigned tasks in a timely manner, track time in the ticketing system and communicate status to manager.
Track all documentation and communications through Carrier Access IT’s internal systems.
Provide technical guidance and mentorship to Tier 1 engineers and assist with knowledge transfer across the team.
Will work in one of our three office locations.
Perform other tasks as needed and/or requested.
Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.
Ability to conduct and direct research into technical issues and products as required.
Ability to present ideas in a business-friendly and user-friendly language.
High level of self-motivation.
Meticulous attention to detail.
Proven analytical, strategic thinking and problem-solving abilities.
Ability to thrive in a culture of growth, change and continuous learning.
Participate in an on-call rotation and respond to critical outages or after-hours support requests as required.
Occasional travel to client sites may be required.
Ability to work in an environment which may require:
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components.

Education and Experience:

Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.

Required skills and abilities:

Ability to effectively prioritize, organize, and execute multiple tasks in a high-pressure environment.
Ability to work varied hours of the day and/or days of the week.
One that demonstrates a strong commitment to their role and is dependable in their attendance and punctuality, ensuring they are present and ready to contribute daily.
Lifting and transporting moderately heavy objects (up to 60lbs), such as computers and peripherals
Climbing ladders, crawling, bending and squatting

Benefits:

Carrier Access IT offers a comprehensive benefits package designed to support our leaders both personally and professionally, including a 401(k) with employer match, eligibility for a quarterly bonus, paid time off and volunteer time off, medical, dental, and vision coverage, life and disability insurance, career development and growth opportunities through mentorship, training, and exposure to diverse projects, professional development and tuition support, wellness and financial resources, and a family-valued, culture-rich work environment. A full summary of benefits is provided during the interview and onboarding process.

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More about this job

Skills

Technical support
Documentation
Research
Troubleshooting
Microsoft 365
Microsoft Azure
Microsoft Active Directory
Microsoft Exchange
Microsoft Teams
Customer service
Customer experience
Cloud technologies
DHCP
DNS
Implement ICT recovery system
Automation technology
Microsoft PowerShell
Troubleshoot
VMware
AWS
Communication skills
Attention to detail
Problem solving

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