Jobs in the United States

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Added 2 mins ago
Data Engineer
Williams International
Pontiac, MI
Williams International has an exciting opportunity for a Data Engineer to join our team. The Data Engineer will be responsible for developing and supporting data engineering projects by…
Added 2 mins ago
TI
Lead Embedded Systems Security Architect
Trimble Inc.
Westminster, CO
- $138,700 to $190,700 USD / year
Architect Secure Workflows: Design and implement robust security frameworks and networking protocols for high-end GNSS receivers to defend against evolving cyber threats.
Added 2 mins ago
TI
Site Reliability Engineer
Trimble Inc.
Westminster, CO
- $105,600 to $145,200 USD / year
Extensive understanding of networking and security concepts.
Added 5 mins ago
Regional Sales Engineer
Fortinet
Remote, United States
We are seeking a Regional Sales Engineer to partner with Named Account Managers in our mid-market territory. This role is designed for a technically strong but strategically minded…
Added 9 mins ago
IT Support Engineer I, Operations Infrastructure Services (OIS)
Amazon.com Services LLC
Opa-Locka, FL · New Carlisle, IN · Shafter, CA · Lakeland, FL · Seffner, FL
We are seeking a motivated and technically skilled Field Engineer to join our Infrastructure Reliability Programs (IRP) team within Operational Infrastructure Services (OIS). In this role,…
Added 9 mins ago
VOIP Engineer
SAIC
Washington, DC
SAIC is currently hiring a VOIP Engineer to support Department of Transportation (D.O.T.). This mission critical resource will be responsible for analyzing and developing VOIP networks, and…
Added 10 mins ago
Junior Telecom Specialist (Avaya) - ICE OSDSS - Remote
ITC Federal, Inc.
Remote, United States
JOB TITLE: Junior Telecommunications Engineer (Avaya)
Added 10 mins ago
Network Engineer 1 or 2 - Information Systems - FT - Day
Stormont-Vail HealthCare, Inc.
Topeka, KS
This Network Engineer II position is responsible for the design, acquisition, implementation, configuration, administration, monitoring and inventory of networking and telephony solutions…
Added 21 mins ago
IG
Senior Tech Support - (Mac/Windows) Onsite
Insight Global
Richardson, TX
- $137,000 USD / year
Strong understanding of FileVault, endpoint security, device compliance, and the macOS command line.
Added 23 mins ago
US
Junior Full Stack Software Engineer, IT
Urban Sky
Denver, CO
- $85,000 to $105,000 USD / year
Fundamentals in operating systems, networking, and identity
Added 24 mins ago
IT Systems Engineer
Humble Robotics
United States
Partner with security and engineering on endpoint security, certificate management, vulnerability remediation, and the controls needed.
Added 24 mins ago
SITEC - Network Wireless Engineer - MacDill AFB
Peraton
MacDill AFB, FL
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading…
Added 27 mins ago
Senior Network Engineer
Stoughton, MA · Broomfield, CO
We are looking for a Senior Network Engineer to join our Infrastructure Operations team in delivering lifesaving Next-Generation 911 (NG911) solutions. In this role, you will manage the…
Added 27 mins ago
Senior Network Engineer
Stoughton, MA · Broomfield, CO
We are looking for a Senior Network Engineer to join our Infrastructure Operations team in delivering lifesaving Next-Generation 911 (NG911) solutions. In this role, you will manage the…
Added 29 mins ago
DevOps Engineer
Peak Energy
Burlingame, CA
Experience with cloud networking, access management, monitoring, and infrastructure security.
Added 30 mins ago
Network Engineer Principal - TS/SCI with Polygraph
GD Information Technology, Inc.
United States
Transform technology into opportunity as a Network Engineer Principal at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering…
Added 30 mins ago
NT
Help Desk L2 - Network & Sys Admin
NetGain Technologies LLC
Louisville, KY
- $50,000 to $60,000 USD / year
We’re looking for a Systems Engineer L2 who thrives on solving real-world infrastructure problems and not just resetting passwords. You’ll work across multiple client environments, handling…
Added 31 mins ago
Sr IT Engineer
eMed, LLC
Miami, FL
…the cost of care while increasing its quality. The Senior IT Engineer designs, builds, and supports the company’s hardware, software, network infrastructure, and SaaS ecosystem. This…
Added 34 mins ago
RA
Senior Application Delivery & Security Engineer
Rockwell Automation (USA)
Mayfield Heights, OH · Chelmsford, MA · Mequon, WI · Eden Prairie, MN · Milwaukee, WI
- $119,360 to $179,040 USD / year
As a Senior Application Delivery and Security Engineer, you will join our enterprise network and security team. In this role, you will own the design, security, and reliability of our…
Added 34 mins ago
RA
Senior Network Engineer, Network Access Security
Rockwell Automation (USA)
Mayfield Heights, OH · Chelmsford, MA · Mequon, WI · Eden Prairie, MN · Milwaukee, WI
- $119,360 to $179,040 USD / year
As a Senior Network Engineer, Network Access Security, you will join our enterprise network and security engineering team. In this role you will help own the design, security, and…
Added 34 mins ago
Cloud Engineer (6851)
MetroStar
Reston, VA
As a Cloud Engineer, you will support the design, implementation, operation, and continuous improvement of secure AWS cloud environments supporting critical government missions. You will…
Added 36 mins ago
JT
Network Engineer
JSL Technologies Incorporated
San Diego, CA
- $62,000 to $85,000 USD / year
JSL is seeking a hands-on Network & Systems Engineer to install, configure, troubleshoot, and support shipboard IT systems aboard Littoral Combat Ships (LCS). This role supports servers,…
Added 36 mins ago
C+
Senior Software Integration Engineer – Mission Operations Liaison
CTRL + LLC
Fort Meade, MD
- $112.04 to $123.71 USD / hour
Applicants must currently hold an active TS/SCI with polygraph. Ctrl+ does not sponsor new security clearances or clearance upgrades. Applicants who do not meet this requirement cannot be…
Added 37 mins ago
C+
Systems Engineer – Security Compliance & Administration
CTRL + LLC
Annapolis Junction, MD
- $69.46 to $76.69 USD / hour
Applicants must currently hold an active TS/SCI with polygraph. Ctrl+ does not sponsor new security clearances or clearance upgrades. Applicants who do not meet this requirement cannot be…
Added 37 mins ago
C+
Senior Kubernetes Platform Engineer
CTRL + LLC
Fort Meade, MD
- $112.04 to $123.71 USD / hour
Applicants must currently hold an active TS/SCI with polygraph. Ctrl+ does not sponsor new security clearances or clearance upgrades. Applicants who do not meet this requirement cannot be…

Carrier Access IT

Managed Services Systems Engineer II

Clive, IA, United States

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Job details

Experience: Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Title: Systems Engineer II Department/Division: Managed Services Reports To: Managed Services Support Desk Manager

Job Summary:

The Systems Engineer Tier II is a key member of the Managed Services team responsible for supporting and maintaining client IT environments. This role provides advanced technical support, troubleshoots and resolves escalated issues, and works directly with end users, vendors, and internal teams to deliver timely and effective solutions. The Systems Engineer Tier II also assists with proactive maintenance, documentation, and technology improvements to ensure reliable, secure, and efficient customer environments.

Essential Functions:

Benchmark, analyze, report on and make recommendations for the improvement and growth of the technology infrastructure.
Maintain current knowledge of relevant technology and will continually research industry best practices.
Provide Tier 2 technical support for managed services customers, including troubleshooting and resolving escalated desktop, server, network, and cloud-related issues.
Perform administration and support of Microsoft 365, Azure, Active Directory, Entra ID, Exchange Online, Teams, and related cloud services.
Mitigate future issues by monitoring and proactively resolving issues before they reach a critical state. This may involve responding to monitoring tickets and assisting with patch management.
With moderate guidance from other team members, create and maintain basic to moderately complex systems for the benefit of internal and external clients.
Maintain a high level of customer service by communicating professionally, setting expectations, and ensuring a positive customer experience.
Develop and document knowledge of internal and external clients’ business and help provide options to resolve issues or proactively advance the organization forward.
Complete assigned tasks in a timely manner, track time in the ticketing system and communicate status to manager.
Track all documentation and communications through Carrier Access IT’s internal systems.
Provide technical guidance and mentorship to Tier 1 engineers and assist with knowledge transfer across the team.
Will work in one of our three office locations.
Perform other tasks as needed and/or requested.
Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.
Ability to conduct and direct research into technical issues and products as required.
Ability to present ideas in a business-friendly and user-friendly language.
High level of self-motivation.
Meticulous attention to detail.
Proven analytical, strategic thinking and problem-solving abilities.
Ability to thrive in a culture of growth, change and continuous learning.
Participate in an on-call rotation and respond to critical outages or after-hours support requests as required.
Occasional travel to client sites may be required.
Ability to work in an environment which may require:
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components.

Education and Experience:

Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.

Required skills and abilities:

Ability to effectively prioritize, organize, and execute multiple tasks in a high-pressure environment.
Ability to work varied hours of the day and/or days of the week.
One that demonstrates a strong commitment to their role and is dependable in their attendance and punctuality, ensuring they are present and ready to contribute daily.
Lifting and transporting moderately heavy objects (up to 60lbs), such as computers and peripherals
Climbing ladders, crawling, bending and squatting

Benefits:

Carrier Access IT offers a comprehensive benefits package designed to support our leaders both personally and professionally, including a 401(k) with employer match, eligibility for a quarterly bonus, paid time off and volunteer time off, medical, dental, and vision coverage, life and disability insurance, career development and growth opportunities through mentorship, training, and exposure to diverse projects, professional development and tuition support, wellness and financial resources, and a family-valued, culture-rich work environment. A full summary of benefits is provided during the interview and onboarding process.

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More about this job

Skills

Technical support
Documentation
Research
Troubleshooting
Microsoft 365
Microsoft Azure
Microsoft Active Directory
Microsoft Exchange
Microsoft Teams
Customer service
Customer experience
Cloud technologies
DHCP
DNS
Implement ICT recovery system
Automation technology
Microsoft PowerShell
Troubleshoot
VMware
AWS
Communication skills
Attention to detail
Problem solving

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