Jobs in the United States

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Added 8 mins ago
Staff Software Engineer - IAM
General Motors
Honolulu, HI
We’re looking for a Security Software Engineer to join the Security Products Engineering team and drive the design and implementation of security-focused software and services across GM.…
Added 9 mins ago
Staff Full-stack Engineer - Shopping (Remote-eligible)
Capital One
Honolulu, HI
As a Staff Engineer at Capital One, you will be part of a community of technical experts working to define the future of banking in the cloud. You will work alongside our talented team of…
Added 9 mins ago
C
Regional Maintenance Manager
CBRE
Honolulu, HI
- $200,000 to $210,000 USD / year
Effectively recommends same for direct reports to next level management for review and approval.
Added 10 mins ago
Infrastructure Engineer II
Info Image
Coppell, TX
The Infrastructure Engineer II is a senior-level role responsible for owning, optimizing, and advancing enterprise infrastructure systems. This position goes beyond day-to-day operations…
Added 14 mins ago
M
Software Engineering II - AI Compiler Engineer
Microsoft
United States
- $102,100 to $219,200 USD / year
We are seeking a Software Engineer II - AI Compiler Engineer to join the Maia Code-gen team. You will work on the fundamental mechanisms for building and deploying application code to…
Added 24 mins ago
Engineer II-Sensor Test & Evaluation
Earthscope Consortium, Inc.
Socorro, NM
The Engineer II (EII) manages and implements multiple field projects of varying complexity to provide technical support for geophysical instruments and networks. The incumbent will arrange…
Added 43 mins ago
C
Mobile HVAC Engineer
CBRE
Providence, RI
- $56,500 to $80,500 USD / year
PeopleSoft Job Code/Title: Mobile Engineer (ET0045)
Added 55 mins ago
IL
Principal Engineer, SCADA Engineering- R10878
Invenergy LLC
Corinth, MS
- $155,000 to $182,500 USD / year
…a Remote Position, not onsite in Chicago, IL The Principal Engineer position will be part of the Construction team, with responsibility to serve as a senior technical leader responsible for…
Added 55 mins ago
RE
Supplier Quality Auditor - JR107182-GE0016
Rosendin Electric, Inc
Meridian, MS
- $63,700 to $83,600 USD / year
Added 1 hour ago
Senior Embedded Firmware Engineer (Contractor)
Arlo Technologies, Inc.
CA
Arlo is seeking a talented Senior Embedded Firmware Engineer to develop next-generation IoT and video streaming products. In this role, you will design, implement, and optimize embedded…
Added 1 hour ago
C
Regional Maintenance Manager
CBRE
Columbus, OH
- $200,000 to $210,000 USD / year
Effectively recommends same for direct reports to next level management for review and approval.
Added 1 hour ago
C
Building Engineer (Electrical) - Findlay, OH
CBRE
Findlay, OH
- From $30 USD / hour
…solutionsto our clients. We focus on empowering our team with a high-level of downstreamaccountability, resulting in an agile and efficient service…
Added 1 hour ago
AD
Manufacturing Automation Engineer
Avery Dennison
Mentor, OH
- $120,000 to $160,000 USD / year
Avery Dennison is seeking a Divisional Manufacturing Automation Engineer to join our North America Materials Group (MG-NA). In this remote-based role, you will act as a Senior-Level…
Added 1 hour ago
Dataiku Platform Engineer
Insight Global
Cincinnati, OH
We are seeking a Senior Dataiku Platform Engineer to lead the engineering, automation, governance, and enterprise integration of our Dataiku DSS platform within our modern data ecosystem,…
Added 1 hour ago
Test Data Management Engineer
CGI Technologies and Solutions, Inc.
Cleveland, OH
For this role on this particular client engagement, employer sponsorship of immigration related visa and/or green card status as part of the PERM process will not be available.
Added 1 hour ago
O
Consulting Lead Software Developer - Apex
Oracle
Columbus, OH
- $97,800 to $209,500 USD / year
This role is part of an elite overlay consulting organization providing expert-level solution building and product knowledge to support Oracle Health’s strategic engagements. As a…
Added 1 hour ago
Lead Quality Automation Engineer
CGI Technologies and Solutions, Inc.
Lafayette, LA
We CGI looking for a Lead Quality Automation Engineer. With your expertise, you will work with a high performing team to consult and develop solutions for a major client.
Added 1 hour ago
CM
Firefighter Paramedic
Central Marin Local Governments
Corte Madera, CA
- $131,508 to $159,732 USD / year
May assume the responsibilities of a Fire Engineer when assigned and qualified.
Added 2 hours ago
Project Engineer
MYR Group
Harrisburg, PA · Syracuse, NY · King Of Prussia, PA · Connellsville, PA
The Project Engineer is responsible for ensuring the management, coordination, organization of data necessary for project readiness as well as various tasks in managing subcontractor…
Added 2 hours ago
Environmental Engineer 1/2/3
Natural Resources, Department of
United States
NOTE: This position is being advertised as an Engineer but may also be filled as a Geologist. If you meet the qualifications for a Geologist, we encourage you to apply.
Added 2 hours ago
K
Cybersecurity Engineer
Kentro
Springfield, VA
- $145,000 to $180,000 USD / year
Kentro is hiring for a Cybersecurity Engineer to support NGA Vertex Information Technology (IT) Services Task Order
Added 2 hours ago
Manufacturing Engineer - Robotics
Hamilton Company
Reno, NV
…quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we…
Added 2 hours ago
O
Senior Core Infrastructure Engineer
Oracle
Nashville, TN · Austin, TX
- $79,200 to $209,500 USD / year
Added 2 hours ago
Ford Racing Powertrain Procurement & Supply Chain Specialist
Ford
Allen Park, MI · Allen Park
Develop and utilize KPIs to rate Suppliers based on their service level and Quality.
Added 2 hours ago
A
Entry-Level Civil Engineer - Hiring Event with AECOM - Arlington, VA
AECOM
Hunt Valley, MD
- $70,000 to $80,000 USD / year
AECOM is seeking an Entry-Level Civil Engineer to be based in Hunt Valley, MD.

Carrier Access IT

Managed Services Systems Engineer II

Clive, IA, United States

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Job details

Experience: Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Title: Systems Engineer II Department/Division: Managed Services Reports To: Managed Services Support Desk Manager

Job Summary:

The Systems Engineer Tier II is a key member of the Managed Services team responsible for supporting and maintaining client IT environments. This role provides advanced technical support, troubleshoots and resolves escalated issues, and works directly with end users, vendors, and internal teams to deliver timely and effective solutions. The Systems Engineer Tier II also assists with proactive maintenance, documentation, and technology improvements to ensure reliable, secure, and efficient customer environments.

Essential Functions:

Benchmark, analyze, report on and make recommendations for the improvement and growth of the technology infrastructure.
Maintain current knowledge of relevant technology and will continually research industry best practices.
Provide Tier 2 technical support for managed services customers, including troubleshooting and resolving escalated desktop, server, network, and cloud-related issues.
Perform administration and support of Microsoft 365, Azure, Active Directory, Entra ID, Exchange Online, Teams, and related cloud services.
Mitigate future issues by monitoring and proactively resolving issues before they reach a critical state. This may involve responding to monitoring tickets and assisting with patch management.
With moderate guidance from other team members, create and maintain basic to moderately complex systems for the benefit of internal and external clients.
Maintain a high level of customer service by communicating professionally, setting expectations, and ensuring a positive customer experience.
Develop and document knowledge of internal and external clients’ business and help provide options to resolve issues or proactively advance the organization forward.
Complete assigned tasks in a timely manner, track time in the ticketing system and communicate status to manager.
Track all documentation and communications through Carrier Access IT’s internal systems.
Provide technical guidance and mentorship to Tier 1 engineers and assist with knowledge transfer across the team.
Will work in one of our three office locations.
Perform other tasks as needed and/or requested.
Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.
Ability to conduct and direct research into technical issues and products as required.
Ability to present ideas in a business-friendly and user-friendly language.
High level of self-motivation.
Meticulous attention to detail.
Proven analytical, strategic thinking and problem-solving abilities.
Ability to thrive in a culture of growth, change and continuous learning.
Participate in an on-call rotation and respond to critical outages or after-hours support requests as required.
Occasional travel to client sites may be required.
Ability to work in an environment which may require:
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components.

Education and Experience:

Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.

Required skills and abilities:

Ability to effectively prioritize, organize, and execute multiple tasks in a high-pressure environment.
Ability to work varied hours of the day and/or days of the week.
One that demonstrates a strong commitment to their role and is dependable in their attendance and punctuality, ensuring they are present and ready to contribute daily.
Lifting and transporting moderately heavy objects (up to 60lbs), such as computers and peripherals
Climbing ladders, crawling, bending and squatting

Benefits:

Carrier Access IT offers a comprehensive benefits package designed to support our leaders both personally and professionally, including a 401(k) with employer match, eligibility for a quarterly bonus, paid time off and volunteer time off, medical, dental, and vision coverage, life and disability insurance, career development and growth opportunities through mentorship, training, and exposure to diverse projects, professional development and tuition support, wellness and financial resources, and a family-valued, culture-rich work environment. A full summary of benefits is provided during the interview and onboarding process.

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More about this job

Skills

Technical support
Documentation
Research
Troubleshooting
Microsoft 365
Microsoft Azure
Microsoft Active Directory
Microsoft Exchange
Microsoft Teams
Customer service
Customer experience
Cloud technologies
DHCP
DNS
Implement ICT recovery system
Automation technology
Microsoft PowerShell
Troubleshoot
VMware
AWS
Communication skills
Attention to detail
Problem solving

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