Jobs in the United States

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Added 1 min ago
AT
Senior Software Engineer
Akamai Technologies, Inc.
Lansing, MI
- $121,400 to $218,600 USD / year
…traffic environment. You will be involved in creating both platform and product related services. You will work closely with Cloud Engineers, Product Engineers, Data science and DevOps to…
Added 20 mins ago
SCS Technology Leader
GE Vernova
Longmont, CO
GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health,…
Added 20 mins ago
Senior Data Engineer, Data Products & Platforms
Vizient, Inc.
Centennial, CO
Added 20 mins ago
AI Architect
Scientific Applicati
Colorado Springs, CO
Added 20 mins ago
AI Architect
Scientific Applicati
Colorado Springs, CO
…Government organizations. We have expertise in RF, EMP, Pulsed Power, Acoustics and Threat Warning Systems, and we prioritize partnering with our customers to address real-world problems…
Added 20 mins ago
Global Head of Infrastructure & Cloud Operations
Janus Henderson Investors
Denver, CO
Treat internal teams as customers. Set a product mindset for the platform - roadmap, adoption, developer experience and measurable acceleration of the firm's builders.
Added 20 mins ago
Technical Product/Project Management Intern - 2027, Highlands Ranch, CO
Visa USA Inc
Denver, CO
…technology initiatives that help deliver critical infrastructure, platform, and engineering solutions. You will work alongside product managers, project managers, engineers, and business…
Added 1 hour ago
ST
Associate Director, Corporate Strategy
Sarepta Therapeutics, Inc.
Cambridge, MA
- $160,800 to $201,000 USD / year
…nervous system, and cardiac diseases. Our next-generation siRNA platform is focused on chronically administered therapies for neurodegenerative and pulmonary…
Added 1 hour ago
PG
Senior Vice President, Retail Media
Publicis Groupe Holdings B.V
New York, NY
- $180,215 to $299,637 USD / year
…experience required. A combination of agency, retail media network, platform, or CPG brand experience is highly…
Added 1 hour ago
PG
Senior Vice President, Resource Management
Publicis Groupe Holdings B.V
New York, NY · Chicago, IL · Troy, MI · Rogers, AR
- $180,215 to $299,637 USD / year
Added 1 hour ago
PG
Manager, Retail Consultancy
Publicis Groupe Holdings B.V
Minneapolis, MN
- $75,050 to $107,835 USD / year
The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:
Added 1 hour ago
Manager Salesforce Applications
Advanced Drainage Systems, Inc.
Hilliard, OH
…maintenance, and continuous improvement of the enterprise Salesforce platform and related capabilities supporting Sales, Marketing, and Customer Service. This leader translates business…
Added 1 hour ago
Senior Safety Manager or Safety Manager
Lemartec Corp
Canton, OH
…Lemartec delivers complex projects across industrial, aviation, power, and large commercial markets. Led at the segment level by Manny Garcia-Tunon, the General Building Operating Group…
Added 1 hour ago
Data Analyst I - Distribution System Operations
FirstEnergy
Akron, OH
Develop tools using platforms such as Data Bricks, Toad Database, RapidMiner, Python, Power BI, Power Automate, Power Apps or other similar tools.
Added 1 hour ago
Director - AI Product Manager - AI Controls & Observability
Edward Jones
Saint Louis, MO
…as the product -owning firmwide, reusable, and scalable AI platform capabilities that power AI Product Manager experiences rather than discrete…
Added 1 hour ago
ConvergeHEALTH Life Sciences - Product Management & Strategy Manager - Products & Platforms
Deloitte
Saint Louis, MO
The core focus of this role is the Converge for Life Sciences portfolio, Deloitte's AI-enabled platform portfolio for the modern life sciences enterprise. The Market Access AI platform is…
Added 1 hour ago
ConvergeHEALTH Life Sciences - Product Management & Strategy Manager - Products & Platforms
Deloitte
Kansas City, MO
The core focus of this role is the Converge for Life Sciences portfolio, Deloitte's AI-enabled platform portfolio for the modern life sciences enterprise. The Market Access AI platform is…
Added 1 hour ago
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Supply Chain Operations- Principal Supply Demand Planner 4
Oracle
Jefferson City, MO
- $102,300 to $209,500 USD / year
+ Familiarity with cloud/platform environments such as OCI, AWS, Azure, or Google Cloud (IaaS/PaaS/SaaS), especially where supply planning is tied to capacity delivery.
Added 1 hour ago
Advanced Practice Provider-General Surgery
Canyons Medical Group
United States
It means joining the Power of We, building an environment where providers and caregivers can deliver the best in healthcare. Realizing each caregiver and volunteer is vital to providing…
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Nurse Practitioner Urology
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United States
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Advanced Practice Provider Urology
Canyons Medical Group
United States
It means joining the Power of We, building an environment where providers and caregivers can deliver the best in healthcare. Realizing each caregiver and volunteer is vital to providing…
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Sr Manager, Performance Analytics & Insights, Oncology
Pfizer
Jefferson City, MO
Global Commercial Analytics (GCA) harnesses the power of data to drive robust analytical insights that inform some of Pfizer's most critical business decisions. Within Oncology, our…
Added 1 hour ago
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NA Sales Representative, Data Platform - Financial Services & Insurance
Oracle
Jefferson City, MO
- $126,600 to $217,700 USD / year
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products…
Added 2 hours ago
Fellow, Agentic AI Software
Advanced Micro Devices, Inc
Austin, TX
At AMD, we believe technology has the power to solve the world’s most important challenges. From advancing healthcare and scientific discovery to powering AI and the technologies people…
Added 2 hours ago
Principal Software Engineer, Agentic AI
Advanced Micro Devices, Inc
Austin, TX
At AMD, we believe technology has the power to solve the world’s most important challenges. From advancing healthcare and scientific discovery to powering AI and the technologies people…

Carrier Access IT

Managed Services Systems Engineer II

Clive, IA, United States

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Job details

Experience: Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Title: Systems Engineer II Department/Division: Managed Services Reports To: Managed Services Support Desk Manager

Job Summary:

The Systems Engineer Tier II is a key member of the Managed Services team responsible for supporting and maintaining client IT environments. This role provides advanced technical support, troubleshoots and resolves escalated issues, and works directly with end users, vendors, and internal teams to deliver timely and effective solutions. The Systems Engineer Tier II also assists with proactive maintenance, documentation, and technology improvements to ensure reliable, secure, and efficient customer environments.

Essential Functions:

Benchmark, analyze, report on and make recommendations for the improvement and growth of the technology infrastructure.
Maintain current knowledge of relevant technology and will continually research industry best practices.
Provide Tier 2 technical support for managed services customers, including troubleshooting and resolving escalated desktop, server, network, and cloud-related issues.
Perform administration and support of Microsoft 365, Azure, Active Directory, Entra ID, Exchange Online, Teams, and related cloud services.
Mitigate future issues by monitoring and proactively resolving issues before they reach a critical state. This may involve responding to monitoring tickets and assisting with patch management.
With moderate guidance from other team members, create and maintain basic to moderately complex systems for the benefit of internal and external clients.
Maintain a high level of customer service by communicating professionally, setting expectations, and ensuring a positive customer experience.
Develop and document knowledge of internal and external clients’ business and help provide options to resolve issues or proactively advance the organization forward.
Complete assigned tasks in a timely manner, track time in the ticketing system and communicate status to manager.
Track all documentation and communications through Carrier Access IT’s internal systems.
Provide technical guidance and mentorship to Tier 1 engineers and assist with knowledge transfer across the team.
Will work in one of our three office locations.
Perform other tasks as needed and/or requested.
Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.
Ability to conduct and direct research into technical issues and products as required.
Ability to present ideas in a business-friendly and user-friendly language.
High level of self-motivation.
Meticulous attention to detail.
Proven analytical, strategic thinking and problem-solving abilities.
Ability to thrive in a culture of growth, change and continuous learning.
Participate in an on-call rotation and respond to critical outages or after-hours support requests as required.
Occasional travel to client sites may be required.
Ability to work in an environment which may require:
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components.

Education and Experience:

Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.

Required skills and abilities:

Ability to effectively prioritize, organize, and execute multiple tasks in a high-pressure environment.
Ability to work varied hours of the day and/or days of the week.
One that demonstrates a strong commitment to their role and is dependable in their attendance and punctuality, ensuring they are present and ready to contribute daily.
Lifting and transporting moderately heavy objects (up to 60lbs), such as computers and peripherals
Climbing ladders, crawling, bending and squatting

Benefits & Perks:

We offer a comprehensive benefits package designed to support our team members both personally and professionally, including:

401(k) retirement plan with employer match
Opportunities for quarterly bonuses (variable pay)
Paid time off and volunteer time off
Medical, dental, and vision coverage for employees and eligible dependents
100% company-paid life insurance and short-term and long-term disability insurance
Flexible spending accounts and health savings accounts
Career development and advancement opportunities
Professional development and training opportunities
Company-paid vendor certifications and training
Mentorship and opportunities to work on diverse projects
Hybrid and flexible work arrangements, depending on the position and business needs
Wellness and financial resources
A culture-rich organization with a family-valued atmosphere.

A full summary of available benefits is provided during the interview and onboarding process.

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More about this job

Skills

Technical support
Documentation
Research
Troubleshooting
Microsoft 365
Microsoft Azure
Microsoft Active Directory
Microsoft Exchange
Microsoft Teams
Customer service
Customer experience
Cloud technologies
DHCP
DNS
Implement ICT recovery system
Automation technology
Microsoft PowerShell
Troubleshoot
VMware
AWS
Communication skills
Attention to detail
Problem solving

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