Jobs in the United States

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Added 29 mins ago
Stationary Engineer
Labcorp
Greenfield, IN
…Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health…
Added 30 mins ago
Scientist/Engineer – Small Molecule Technical Operations - Lilly Medicine Foundry
Lilly
Indianapolis, IN · Lebanon, IN
The Lilly Medicine Foundry Manufacturing Scientist/Engineer – Technical Operations supports and potentially executes on shift operations activities to ensure effective and consistent…
Added 57 mins ago
Test Engineer Associate - Early Career
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Owego, NY · Owego
As a Test Engineer Asc, you will play a crucial role in support of our product line. Your responsibilities will include:
Added 57 mins ago
Senior L3 Windows AWS Infrastructure Engineer
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Novi, MI
As a Senior L3 Windows AWS Infrastructure Engineer, you will make an impact by leading the administration, optimization, and modernization of enterprise Windows Server, Active Directory,…
Added 1 hour ago
Data Center Plant Engineer, Mechanical
Google
Council Bluffs, IA
Associate's degree, trade school certification, or other certified training in a related technical field, or equivalent practical experience.
Added 2 hours ago
W
Senior Incident Response Engineer
WATTS
North Andover, MA
- $152,000 to $168,000 USD / year
The Senior Incident Response Engineer will own complex investigations from initial escalation through containment, remediation, and closure; investigate security incidents across cloud and…
Added 2 hours ago
Electronics Engineering-Associate Staff
MIT Lincoln Laboratory
Lexington, MA
Group 76, Software and Electronics Engineering, is seeking an Electronics Engineer to work on mixed-signal, analog, digital, RF, or power electronics systems. Activities may include…
Added 2 hours ago
AR
Senior ISSE – Air Force Systems (Hanscom AFB)
Applied Research Solutions
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- $178,000 to $195,000 USD / year
Recommending and implementing programs to ensure that systems, network, and data users are aware of, understand, and adhere to systems security policies and procedures.
Added 5 hours ago
2027 Associate H/W Electronics Engineer – Sykesville MD
CORP-Corporate Office
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Basic Qualifications for an Associate H/W Electronics Engineer:
Added 5 hours ago
Senior Outside Plant Engineer
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You’ll be managing all engineering, maintenance, and enhancements to the Outside Plant Telephony Network, including structures, cables, and associated equipment. This critical role will…
Added 5 hours ago
Outside Plant Engineer
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Alpharetta, GA
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Added 7 hours ago
Supervisor Signals & Communications- 106551
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Added 7 hours ago
Security Architect
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Colorado Springs, CO
…Certified Security Specialty or Microsoft Certified: Azure Security Engineer…
Added 8 hours ago
Nondestructive Testing Engineer, Plain City Services Team
Amazon
Plain City, OH
…for you. We are currently seeking a Nondestructive Testing Engineer to serve as a technical resource within Amazon data…
Added 8 hours ago
Senior Production Support Engineer with Apigee experience **
CGI Technologies and Solutions, Inc.
Lafayette, LA
…DNS, HTTP, and other platform related production problems. The engineer will lead technical triage, coordinate resolution across application, infrastructure, network, cloud, and Level 3…
Added 8 hours ago
AWS Cloud Security Architect *
CGI Technologies and Solutions, Inc.
Lafayette, LA
. AWS Certified Security – Specialty, Azure Security Engineer Associate (AZ 500), or comparable cloud security certification.
Added 8 hours ago
Senior DevSecOps Engineer (Azure Experience) - Remote (USA)
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Washington D. C., DC
Implement and manage Azure security services: Microsoft Defender for Cloud, Microsoft Sentinel, Azure Key Vault, Azure Policy, Entra ID Conditional Access, and Network Security Groups.
Added 9 hours ago
Process Control Engineer
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Added 9 hours ago
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…will accept two (2) years of commensurate experience with an associate degree, or four (4) years of commensurate experience without a bachelor's degree. Position Title: Network Engineer 2…
Added 9 hours ago
2027 Associate Electrical RF Engineer - Plymouth MN
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Basic Qualifications for an Associate Engineer (P01):
Added 9 hours ago
2027 Associate Electrical Engineer - San Diego CA
CORP-Corporate Office
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Northrop Grumman is seeking Associate Electrical Engineers to join the Mission Systems Sector. This position will be located in San Diego, CA.
Added 9 hours ago
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Data Center Infrastructure Engineer
Foxconn Industrial Internet - FII
San Jose, CA
- $103,000 to $125,000 USD / year
Foxconn is seeking a highly skilled and motivated Data Center Infrastructure Engineer to join our dynamic team. The ideal candidate will be responsible for the design, maintenance, and…
Added 9 hours ago
Sr. Instructor, Training- Cloud Security (Remote)
CrowdStrike, Inc.
Remote, United States
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Added 9 hours ago
CMM Programmer - Gladwin Area
The Pivot Group Network
Gladwin · Gladwin, MI
…measurement and ensuring dimensional accuracy? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is dedicated to fostering meaningful relationships and supporting…
Added 9 hours ago
Quoting Specialist - Warren Area
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Carrier Access IT

Managed Services Systems Engineer II

Clive, IA, United States

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Job details

Experience: Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Title: Systems Engineer II Department/Division: Managed Services Reports To: Managed Services Support Desk Manager

Job Summary:

The Systems Engineer Tier II is a key member of the Managed Services team responsible for supporting and maintaining client IT environments. This role provides advanced technical support, troubleshoots and resolves escalated issues, and works directly with end users, vendors, and internal teams to deliver timely and effective solutions. The Systems Engineer Tier II also assists with proactive maintenance, documentation, and technology improvements to ensure reliable, secure, and efficient customer environments.

Essential Functions:

Benchmark, analyze, report on and make recommendations for the improvement and growth of the technology infrastructure.
Maintain current knowledge of relevant technology and will continually research industry best practices.
Provide Tier 2 technical support for managed services customers, including troubleshooting and resolving escalated desktop, server, network, and cloud-related issues.
Perform administration and support of Microsoft 365, Azure, Active Directory, Entra ID, Exchange Online, Teams, and related cloud services.
Mitigate future issues by monitoring and proactively resolving issues before they reach a critical state. This may involve responding to monitoring tickets and assisting with patch management.
With moderate guidance from other team members, create and maintain basic to moderately complex systems for the benefit of internal and external clients.
Maintain a high level of customer service by communicating professionally, setting expectations, and ensuring a positive customer experience.
Develop and document knowledge of internal and external clients’ business and help provide options to resolve issues or proactively advance the organization forward.
Complete assigned tasks in a timely manner, track time in the ticketing system and communicate status to manager.
Track all documentation and communications through Carrier Access IT’s internal systems.
Provide technical guidance and mentorship to Tier 1 engineers and assist with knowledge transfer across the team.
Will work in one of our three office locations.
Perform other tasks as needed and/or requested.
Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.
Ability to conduct and direct research into technical issues and products as required.
Ability to present ideas in a business-friendly and user-friendly language.
High level of self-motivation.
Meticulous attention to detail.
Proven analytical, strategic thinking and problem-solving abilities.
Ability to thrive in a culture of growth, change and continuous learning.
Participate in an on-call rotation and respond to critical outages or after-hours support requests as required.
Occasional travel to client sites may be required.
Ability to work in an environment which may require:
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components.

Education and Experience:

Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.

Required skills and abilities:

Ability to effectively prioritize, organize, and execute multiple tasks in a high-pressure environment.
Ability to work varied hours of the day and/or days of the week.
One that demonstrates a strong commitment to their role and is dependable in their attendance and punctuality, ensuring they are present and ready to contribute daily.
Lifting and transporting moderately heavy objects (up to 60lbs), such as computers and peripherals
Climbing ladders, crawling, bending and squatting

Benefits:

Carrier Access IT offers a comprehensive benefits package designed to support our leaders both personally and professionally, including a 401(k) with employer match, eligibility for a quarterly bonus, paid time off and volunteer time off, medical, dental, and vision coverage, life and disability insurance, career development and growth opportunities through mentorship, training, and exposure to diverse projects, professional development and tuition support, wellness and financial resources, and a family-valued, culture-rich work environment. A full summary of benefits is provided during the interview and onboarding process.

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More about this job

Skills

Technical support
Documentation
Research
Troubleshooting
Microsoft 365
Microsoft Azure
Microsoft Active Directory
Microsoft Exchange
Microsoft Teams
Customer service
Customer experience
Cloud technologies
DHCP
DNS
Implement ICT recovery system
Automation technology
Microsoft PowerShell
Troubleshoot
VMware
AWS
Communication skills
Attention to detail
Problem solving

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