Jobs in the United States

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Added 3 mins ago
GE Vernova Mechanical Component Engineer
GE Vernova Operations LLC
United States
The Steam Turbine Engineer is responsible for designing both rotating and stationary structure technologies, enabling world-class Steam Turbine performance and efficiency. This is a…
Added 4 mins ago
UG
Associate Data Engineer
UnitedHealth Group
Eden Prairie, MN
- $60,200 to $107,400 USD / year
…inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a…
Added 6 mins ago
Staff Engineer, NPI
Kohler Co.
KOHLER, WI
Own and integrate Operations deliverables within the Global Kitchen & Bath NPD process, ensuring manufacturing readiness, launch robustness, and proactive risk mitigation across all phases…
Added 8 mins ago
T
SOFTWARE ENGINEER – BACK END (PAYMENTS)
Tillster
San Diego, CA
- $105,000 to $135,000 USD / year
Are you a passionate Software Engineer with a knack for designing and developing quality software solutions? Tillster is the place for you. We are seeking an experienced Software Engineer…
Added 9 mins ago
A
Senior Traffic Engineer
AECOM
Birmingham, AL
- $120,000 to $190,000 USD / year
The Traffic/ITS Department is actively seeking a creative, self-driven, highly talented Senior Traffic Engineer for employment in the Alabama market area. This role will be responsible for…
Added 14 mins ago
Compliance Officer
Western Steel Buildings
Salt Lake City, UT
external agencies, leads process improvements that keep the company compliant as it grows, and supports ad hoc
Added 14 mins ago
Senior Software Engineer - Mobile
Human Interest
Remote, United States
This is a high-impact, hands-on engineering role building the future of our mobile app experience. As a Senior Software Engineer on our Mobile team, you will design, build, and ship the…
Added 14 mins ago
Engineer 1 - Staff Engineer
Apex Companies
Quincy, MA · Woburn, MA
…believe your growth is our growth, which is why we invest in your development at every stage of your career. Here, you’ll work on projects that shape communities, protect the environment,…
Added 17 mins ago
JS
Data Center Network Engineer
JCS Solutions LLC
Joint Base Andrews, MD
- $70,000 to $110,000 USD / year
JCS Solutions is seeking a Data Center Network Engineer to support mission-critical enterprise network operations for the Air Force National Capital Region (AFNCR). This position plays a…
Added 19 mins ago
AI Delivery Engineer - AWS Bedrock
Kunai
Remote, United States
As an AI Delivery Engineer on PwC’s client-facing Generative AI team, you work alongside client teams to turn business problems into AI applications that people use every day. You join a…
Added 20 mins ago
Digital/Technical Product Manager Lead- AI Ops
United Services Automobile Asn
United States
…than a custom build - in partnership with the Platform/MLOps Engineer and both…
Added 20 mins ago
Java Full Stack Software Engineer - Mid Level
United Services Automobile Asn
United States
As a dedicated Java Full Stack Software Engineer - Mid Level, you will join a dynamic, startup-minded team within the Investment Experience Technology organization at USAA, part of the…
Added 20 mins ago
Senior AWS Cloud Engineer
Serco USA
MD
We are seeking a highly skilled and experienced AWS Cloud Engineer to join our IT Operations organization and contribute to the ongoing development of our cloud-native platform.This role…
Added 21 mins ago
Outside Sales Representative Sales - Outside Sales
projects/helpful-passage-853/companies/5eac5651-3998-4682-9f47-a0bde77d570a
Tappahannock, VA
…AND RESPONSIBILITIES Represents the company during the sales process by collecting data on customer needs and design specifications, and acting as a liaison between inside technical/design…
Added 23 mins ago
KC
Structural Designer - 1-4 Years
KPFF Consulting Engineers
Irvine, CA
- $88,000 to $102,000 USD / year
We are seeking a Structural Engineer to join our team and contribute to a wide range of projects, including civic and institutional buildings, healthcare facilities, residential…
Added 23 mins ago
KC
Structural Designer - 1-4 Years
KPFF Consulting Engineers
Los Angeles, CA
- $88,000 to $102,000 USD / year
We are seeking a Structural Engineer to join our team and contribute to a wide range of projects, including civic and institutional buildings, healthcare facilities, residential…
Added 23 mins ago
KC
Structural Project Engineer - 5-8 Years Experience
KPFF Consulting Engineers
Los Angeles, CA
- $105,000 to $120,000 USD / year
We are seeking a Structural Engineer to join our team and contribute to a wide range of projects, including civic and institutional buildings, healthcare facilities, residential…
Added 23 mins ago
KC
Structural Project Engineer - 5-8 Years Experience
KPFF Consulting Engineers
Irvine, CA
- $105,000 to $120,000 USD / year
We are seeking a Structural Engineer to join our team and contribute to a wide range of projects, including civic and institutional buildings, healthcare facilities, residential…
Added 23 mins ago
KC
Structural Project Manager 7+ Years of Experience
KPFF Consulting Engineers
Irvine, CA
- $115,000 to $150,000 USD / year
…permitting to construction; but also supervise others throughout the process. The role involves both technical design and collaboration across disciplines, with opportunities for leadership…
Added 23 mins ago
KC
Structural Project Manager 7+ Years of Experience
KPFF Consulting Engineers
Los Angeles, CA
- $115,000 to $150,000 USD / year
…permitting to construction; but also supervise others throughout the process. The role involves both technical design and collaboration across disciplines, with opportunities for leadership…
Added 25 mins ago
Systems Engineer - CT
GE Medical Systems, L.L.C.
United States
The Systems Engineer has the responsibility to design and develop photon counting CT products delivering customer workflow, feature functionality, product quality, reliability,…
Added 26 mins ago
Sr. Software Engineer, Full Stack (Data & Video Analysis)
SpaceX
Hawthorne, CA · Brownsville, TX
…depend on. You will own the full path: platforms that ingest and process high-volume engineering data, such as telemetry, sensor data, or video; the tools and interfaces engineers use to…
Added 26 mins ago
Software Engineer, Full Stack (Data & Video Analysis)
SpaceX
Hawthorne, CA · Brownsville, TX
…depend on. You will own the full path: platforms that ingest and process high-volume engineering data, such as telemetry, sensor data, or video; the tools and interfaces engineers use to…
Added 26 mins ago
Software Development Engineer
Mesa Labs
Remote, United States
The Software Development Engineer (SDE) responsible for designing, developing, testing, and maintaining software applications and systems that drive the business forward. Works…
Added 27 mins ago
Manufacturing Engineer Associate - ASPIRE LDP
GA
At Mohawk Industries, we’re committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.

Carrier Access IT

Managed Services Systems Engineer II

Clive, IA, United States

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Job details

Experience: Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Title: Systems Engineer II Department/Division: Managed Services Reports To: Managed Services Support Desk Manager

Job Summary:

The Systems Engineer Tier II is a key member of the Managed Services team responsible for supporting and maintaining client IT environments. This role provides advanced technical support, troubleshoots and resolves escalated issues, and works directly with end users, vendors, and internal teams to deliver timely and effective solutions. The Systems Engineer Tier II also assists with proactive maintenance, documentation, and technology improvements to ensure reliable, secure, and efficient customer environments.

Essential Functions:

Benchmark, analyze, report on and make recommendations for the improvement and growth of the technology infrastructure.
Maintain current knowledge of relevant technology and will continually research industry best practices.
Provide Tier 2 technical support for managed services customers, including troubleshooting and resolving escalated desktop, server, network, and cloud-related issues.
Perform administration and support of Microsoft 365, Azure, Active Directory, Entra ID, Exchange Online, Teams, and related cloud services.
Mitigate future issues by monitoring and proactively resolving issues before they reach a critical state. This may involve responding to monitoring tickets and assisting with patch management.
With moderate guidance from other team members, create and maintain basic to moderately complex systems for the benefit of internal and external clients.
Maintain a high level of customer service by communicating professionally, setting expectations, and ensuring a positive customer experience.
Develop and document knowledge of internal and external clients’ business and help provide options to resolve issues or proactively advance the organization forward.
Complete assigned tasks in a timely manner, track time in the ticketing system and communicate status to manager.
Track all documentation and communications through Carrier Access IT’s internal systems.
Provide technical guidance and mentorship to Tier 1 engineers and assist with knowledge transfer across the team.
Will work in one of our three office locations.
Perform other tasks as needed and/or requested.
Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.
Ability to conduct and direct research into technical issues and products as required.
Ability to present ideas in a business-friendly and user-friendly language.
High level of self-motivation.
Meticulous attention to detail.
Proven analytical, strategic thinking and problem-solving abilities.
Ability to thrive in a culture of growth, change and continuous learning.
Participate in an on-call rotation and respond to critical outages or after-hours support requests as required.
Occasional travel to client sites may be required.
Ability to work in an environment which may require:
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components.

Education and Experience:

Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.

Required skills and abilities:

Ability to effectively prioritize, organize, and execute multiple tasks in a high-pressure environment.
Ability to work varied hours of the day and/or days of the week.
One that demonstrates a strong commitment to their role and is dependable in their attendance and punctuality, ensuring they are present and ready to contribute daily.
Lifting and transporting moderately heavy objects (up to 60lbs), such as computers and peripherals
Climbing ladders, crawling, bending and squatting

Benefits:

Carrier Access IT offers a comprehensive benefits package designed to support our leaders both personally and professionally, including a 401(k) with employer match, eligibility for a quarterly bonus, paid time off and volunteer time off, medical, dental, and vision coverage, life and disability insurance, career development and growth opportunities through mentorship, training, and exposure to diverse projects, professional development and tuition support, wellness and financial resources, and a family-valued, culture-rich work environment. A full summary of benefits is provided during the interview and onboarding process.

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More about this job

Skills

Technical support
Documentation
Research
Troubleshooting
Microsoft 365
Microsoft Azure
Microsoft Active Directory
Microsoft Exchange
Microsoft Teams
Customer service
Customer experience
Cloud technologies
DHCP
DNS
Implement ICT recovery system
Automation technology
Microsoft PowerShell
Troubleshoot
VMware
AWS
Communication skills
Attention to detail
Problem solving

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