Jobs in the United States

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Added 2 mins ago
Sr. Equipment and Automation Engineer
Exact Sciences Corp
WI
The Senior Equipment and Automation Engineer will be responsible for leading cross-functional teams in a matrix organization to plan and successfully execute larger projects. An emphasis…
Added 6 mins ago
Associate Manufacturing Engineer
Abbott Laboratories
TX
Our location in Irving, TX currently has an opportunity for an Associate Manufacturing Engineer.
Added 7 mins ago
Associate Structural Engineer
Skyelia
Boston, MA
Lead the analysis and design of structural systems for a wide range of building types in accordance with applicable building codes.
Added 12 mins ago
Lead Backend Engineer
Wawa Inc. (210515330)
United States
Job Summary: The Lead Backend Engineer will build the next generation technologies that handle increasing amounts of information at a massive scale in real-time. The Lead Backend Engineer…
Added 15 mins ago
TC
Engineering Aide/Engineering Technician
The County of El Dorado
Placerville, CA
- $28.58 to $38.62 USD / hour
…of paved roadway, 76 bridges, a multitude of storm drainage systems, and related transportation…
Added 19 mins ago
Quality Planning Engineer
USA.Plansee USA LLC
Franklin, MA
Configure/maintain inspection characteristics, routings, and quality records in SAP or quality planning systems.
Added 20 mins ago
Network and Systems Sr. Analyst, APC DCS
Toledo Refining Co.LLC
OH
…facilities. We are seeking a talented Advance Process Control DCS Systems Analyst to join our team as a pivotal member that would play a key role here at PBF Energy. This role would be…
Added 20 mins ago
BA
Test Engineer
Booz Allen Hamilton
Aurora, CO
- $86,900 to $198,000 USD / year
…understand your customer's environment and how to develop the right systems for their mission.…
Added 25 mins ago
Sr. Engineering Technician
TECHTRONIC CORDLESS GP
Menomonee Falls, WI
Collect, document and analyze test data using tools like oscilloscopes, multimeters, and data acquisition systems, prepare detailed reports and communicate findings to engineering team
Added 26 mins ago
Hardware Integration & Test Engineer II
Futurex
Bulverde, TX
Futurex is seeking a hands-on Hardware Integration & Test Engineer II to support testing, troubleshooting, firmware provisioning, and system integration of hardware security modules (HSMs)…
Added 36 mins ago
Associate Engineer, Transmission Lines
ESP Associates
Dallas, TX
As an Associate Engineer, you will provide entry-level engineering/technical expertise on electric transmission design projects for high-voltage (HV) overhead utility systems.
Added 36 mins ago
Associate Engineer, Transmission Lines
ESP Associates
Austin, TX
As an Associate Engineer, you will provide entry-level engineering/technical expertise on electric transmission design projects for high-voltage (HV) overhead utility systems.
Added 37 mins ago
MI
Associate Manufacturing Engineer
Moog Inc
Arvada, CO
- $75,000 to $90,000 USD / year
The Space Sector of Moog’s Space and Defense Group (SDG) designs, integrates and tests systems to survive the harsh environments of space travel. Our Space Vehicles team is growing and is…
Added 38 mins ago
SA
Senior Staff Data Engineer, Databricks (R6508)
Shield AI
United States
- $145,000 to $220,000 USD / year
Databricks certification such as Data Engineer Associate or Professional.
Added 45 mins ago
CO
Enterprise Data Manager
County of Orange
Santa Ana, CA
- $60.69 to $94.08 USD / hour
Develop and oversee data pipelines, ETL/ELT processes, APIs, and integration patterns connecting Horizon, legacy systems, financial and HR systems, and employer submissions.
Added 49 mins ago
ML
Research Associate – Expression (Biochemistry)
Merge Labs
San Francisco, CA
- $95,000 to $120,000 USD / year
As a Research Associate, you’ll work alongside scientists to understand and engineer how these protein systems assemble. Through experiments in biochemistry and cell biology, you’ll…
Added 58 mins ago
GI
Network Engineer
Goldbelt, Inc.
Remote, United States
- $112,700 to $137,750 USD / year
The Network Engineer is responsible for the design, implementation, maintenance, and optimization of enterprise network infrastructure supporting Goldbelt, Inc. and its subsidiaries. This…
Added 59 mins ago
Sr. Assoc, Material Process Engineer
L3Harris Technologies
Greenville, TX
The Sr. Associate, Materials Process Engineer will be responsible for supporting design efforts relating to electrical parts for components, systems, and modifications for military and…
Added 1 hour ago
A
Biomedical Engineer QC Technician
Actalent
Richmond, CA
- $27 to $33 USD / hour
Associate degree (two-year) in Biomedical Science or other scientific discipline may be considered.
Added 1 hour ago
CH
Engineer Director
Crescent Hotels
White Plains, NY
- $90,000 to $100,000 USD / year
…of the Engineering department to ensure the hotel’s building systems, equipment, and guest areas are maintained to the highest standards. You will manage preventive maintenance programs,…
Added 1 hour ago
G
Network Engineer
Goldbelt
Remote, United States
- $112,700 to $137,750 USD / year
The Network Engineer is responsible for the design, implementation, maintenance, and optimization of enterprise network infrastructure supporting Goldbelt, Inc. and its subsidiaries. This…
Added 1 hour ago
HG
Field Service Engineer II / Senior Field Service Engineer
Hitachi Global
Austin, TX
- $26.27 to $44.13 USD / hour
Field Service Engineer's will be responsible for preventative and unscheduled maintenance of Hitachi’s E.C.R. Etching Systems at customer facilities throughout the United States and…
Added 1 hour ago
IT Support Engineer
John Boos & Co.
Effingham, IL
John Boos & Co. is seeking a highly capable IT Support Engineer to serve as hands-on frontline IT support across both office and manufacturing environments. This position serves as a…
Added 1 hour ago
KS
Associate Sales Representative
Kastle Systems
New York, NY
- $36 to $38 USD / hour
…that the most effective approach is a complete one: because we engineer, install, monitor, and maintain your system, we are invested in its end-to-end performance. Learn more about who we…
Added 1 hour ago
Design Engineer, North America AMZL Design Engineering
Amazon.com Services LLC
Austin, TX · Nashville, TN · Bellevue, WA
…Amazon Delivery Station Network. We are looking for a Design Engineer to join our North America LastMile Design Team who will support the expansion of Amazon Logistics (AMZL) Delivery…

Carrier Access IT

Managed Services Systems Engineer II

Clive, IA, United States

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Job details

Experience: Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Title: Systems Engineer II Department/Division: Managed Services Reports To: Managed Services Support Desk Manager

Job Summary:

The Systems Engineer Tier II is a key member of the Managed Services team responsible for supporting and maintaining client IT environments. This role provides advanced technical support, troubleshoots and resolves escalated issues, and works directly with end users, vendors, and internal teams to deliver timely and effective solutions. The Systems Engineer Tier II also assists with proactive maintenance, documentation, and technology improvements to ensure reliable, secure, and efficient customer environments.

Essential Functions:

Benchmark, analyze, report on and make recommendations for the improvement and growth of the technology infrastructure.
Maintain current knowledge of relevant technology and will continually research industry best practices.
Provide Tier 2 technical support for managed services customers, including troubleshooting and resolving escalated desktop, server, network, and cloud-related issues.
Perform administration and support of Microsoft 365, Azure, Active Directory, Entra ID, Exchange Online, Teams, and related cloud services.
Mitigate future issues by monitoring and proactively resolving issues before they reach a critical state. This may involve responding to monitoring tickets and assisting with patch management.
With moderate guidance from other team members, create and maintain basic to moderately complex systems for the benefit of internal and external clients.
Maintain a high level of customer service by communicating professionally, setting expectations, and ensuring a positive customer experience.
Develop and document knowledge of internal and external clients’ business and help provide options to resolve issues or proactively advance the organization forward.
Complete assigned tasks in a timely manner, track time in the ticketing system and communicate status to manager.
Track all documentation and communications through Carrier Access IT’s internal systems.
Provide technical guidance and mentorship to Tier 1 engineers and assist with knowledge transfer across the team.
Will work in one of our three office locations.
Perform other tasks as needed and/or requested.
Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.
Ability to conduct and direct research into technical issues and products as required.
Ability to present ideas in a business-friendly and user-friendly language.
High level of self-motivation.
Meticulous attention to detail.
Proven analytical, strategic thinking and problem-solving abilities.
Ability to thrive in a culture of growth, change and continuous learning.
Participate in an on-call rotation and respond to critical outages or after-hours support requests as required.
Occasional travel to client sites may be required.
Ability to work in an environment which may require:
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components.

Education and Experience:

Associate or bachelor’s degree and 4+ years of related information systems technical experience.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Experience supporting endpoint security solutions including Microsoft Defender, Cisco Secure Endpoint, Huntress, or equivalent platforms.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Experience with scripting and automation technologies such as PowerShell, is preferred.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types, including A, AAAA, MX, TXT, CNAME, and SPF records.
Experience managing internal and external SSL certificates.
Familiarity with Virtual Desktop Infrastructure (VDI) technologies, including Horizon View and Azure Virtual Desktop (AVD), with the ability to perform basic troubleshooting of associated services and components.
Experience supporting public cloud platforms, including Microsoft Azure, Microsoft 365, and/or Amazon Web Services (AWS).
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing a high-quality customer experience.

Required skills and abilities:

Ability to effectively prioritize, organize, and execute multiple tasks in a high-pressure environment.
Ability to work varied hours of the day and/or days of the week.
One that demonstrates a strong commitment to their role and is dependable in their attendance and punctuality, ensuring they are present and ready to contribute daily.
Lifting and transporting moderately heavy objects (up to 60lbs), such as computers and peripherals
Climbing ladders, crawling, bending and squatting

Benefits:

Carrier Access IT offers a comprehensive benefits package designed to support our leaders both personally and professionally, including a 401(k) with employer match, eligibility for a quarterly bonus, paid time off and volunteer time off, medical, dental, and vision coverage, life and disability insurance, career development and growth opportunities through mentorship, training, and exposure to diverse projects, professional development and tuition support, wellness and financial resources, and a family-valued, culture-rich work environment. A full summary of benefits is provided during the interview and onboarding process.

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More about this job

Skills

Technical support
Documentation
Research
Troubleshooting
Microsoft 365
Microsoft Azure
Microsoft Active Directory
Microsoft Exchange
Microsoft Teams
Customer service
Customer experience
Cloud technologies
DHCP
DNS
Implement ICT recovery system
Automation technology
Microsoft PowerShell
Troubleshoot
VMware
AWS
Communication skills
Attention to detail
Problem solving

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