Jobs in the United States

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Added 1 hour ago
O
Senior System Engineer - Odessa, TX
Oracle
Odessa, TX
- $35.63 to $71.3 USD / hour
The Systems Engineer is responsible for designing, implementing, and supporting enterprise infrastructure systems to ensure high availability, performance, and security across the…
Added 2 hours ago
Senior Firmware Engineer, Embedded Platform
Firestorm
United States
Firestorm Labs is seeking an experienced and driven Firmware Engineer who has a specialized focus in embedded platforms. In this role, you will support the development, integration, and…
Added 2 hours ago
Lead Account Technology Strategist (ATS)
Cloud Software Group, Inc
Philadelphia, PA
…productive - wherever and whenever work happens. Citrix's advanced virtualization, networking, endpoint, and security solutions have been integral to our customers' strategic goals for over…
Added 2 hours ago
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Software Engineer, C++ Systems
True Talent Solutions Partners
San Francisco, CA
- $250,000 to $325,000 USD / year
Join a systems engineering team building the core C++ software behind GPU virtualization for AI and machine learning workloads. You will help improve GPU utilization and scale a cloud…
Added 3 hours ago
Unified Communications Sales Engineer
Pacific Office Automation
Orange, CA · Seattle, WA
We are looking for a Unified Communications Sales Engineer who wants to join a winning team. The Unified Communications Sales Engineer is responsible for local industry training, design and…
Added 3 hours ago
Unified Communications Sales Engineer
Pacific Office Automation
Orange, CA · Seattle, WA
We are looking for a Unified Communications Sales Engineer who wants to join a winning team. The Unified Communications Sales Engineer is responsible for local industry training, design and…
Added 3 hours ago
I
IT Systems Engineer
Icarus
El Segundo, CA
- $120,000 to $160,000 USD / year
As an IT Systems Engineer, you will own internal IT from the laptop on a new hire's desk to the systems that keep our factory connected. This is a hands-on individual contributor role with…
Added 3 hours ago
Director, Full-Stack Engineer - AML (Anti Money Laundering)
Capital One
NY · McLean, VA · Cambridge, MA
As a Director, Full-stack Engineer at Capital One, you will lead high-performing engineering teams working to define the future of banking in the cloud. You will partner closely with…
Added 3 hours ago
Cloud/SecDevOps Engineer
LEIDOS, INC.
Clarksburg, WV
Virtualization & Remote Display: Understanding of Citrix infrastructure components and the ability to troubleshoot VDA registration, session latency, and display protocol issues (ICA/HDX)…
Added 3 hours ago
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Associate Engineer, Technology I
AbbVie
North Chicago, IL
- $58,656 to $103,500 USD / year
…one or more of servers, storage, network connectivity, and virtualization/cloud environments. Technology Engineers will be aligned to a specific area: Information, Software, Data, or…
Added 3 hours ago
OS
Systems Engineer
OC Sports & Entertainment, LLC
United States
- $128,000 to $145,000 USD / year
The Systems Engineer is responsible for the implementation, administration, maintenance, and ongoing support of Microsoft 365 services and enterprise IT infrastructure across OCVIBE, Honda…
Added 4 hours ago
IT Engineer
Robert Half
San Antonio, TX
Description We are looking for an IT Engineer to support and enhance enterprise infrastructure across San Antonio, Texas. This role focuses on maintaining reliable systems, strengthening…
Added 4 hours ago
SCADA Engineer
Robert Half
Houston, TX
Description We are looking for a SCADA Engineer to lead the engineering, performance, and long-term reliability of real-time control systems that support distributed energy and microgrid…
Added 4 hours ago
DevOps Site Reliability Engineer
Reynolds & Reynolds
Houston, TX
As an Entry-Level DevOps Site Reliability Engineer, you will join a team responsible for continuous improvement and support of customer facing products. Responsibilities will include…
Added 4 hours ago
Systems Engineer - Electronic Security Systems
Chenega Corporation
Falls Church, VA
The Systems Engineer, Electronic Security Systems (ESS) serves as the senior technical authority responsible for the engineering, integration, sustainment, modernization, and continuous…
Added 4 hours ago
SL
Systems Administrator, Systems & Application IT
Salt Lake Community College (UT)
Salt Lake City, UT
- $87,499.54 to $97,842.27 USD / year
Experience with virtualization and containerization platforms (VMware, Hyper-V, Docker, Kubernetes).
Added 4 hours ago
Network Engineer - Level 3
CORP-Corporate Office
United States
…has an exciting career opportunity for a Principal Network Engineer – Level 3 to join our team of qualified, diverse individuals. This position will be at Schriever Space Force Base (SSFB)…
Added 5 hours ago
Senior Production Site Reliability Engineer - PH
Walt Disney Pictures
Glendale, CA
…Technology team as a Senior Production Systems Reliability Engineer. In this role, you will develop and support cloud solutions for DKF productions and…
Added 5 hours ago
Software Development Engineer III, AWS AI/ML Servers
Amazon.com Services LLC
Seattle, WA
We are seeking a Software Development Engineer to design and build the software that operates our accelerated compute fleet: fleet-management services, orchestration and remediation control…
Added 5 hours ago
A
Software Engineer
Actalent
Irvine, CA
- $70 USD / hour
Software Engineer II Next-Generation Embedded & AI-Driven Platform Development
Added 6 hours ago
K
Senior IT Infrastructure UNIX Engineer
Kforce
Sunnyvale, CA
- $59 to $81 USD / hour
Kforce is immediately seeking a Senior IT Infrastructure UNIX Engineer in support of our enterprise storage and compute customer based in Sunnyvale, CA.
Added 6 hours ago
Senior Systems Infrastructure Engineer/Administrator
Morgan State University
MD
The Senior Systems Infrastructure Engineer is a lead technical position responsible for designing, configuring, maintaining, and securing hybrid IT systems that span on-premises…
Added 6 hours ago
Research Software Engineer
Dartmouth College
NH
The Research Software Engineer at the Center for Open Neuroscience (CON) helps build infrastructure that makes neuroscience data FAIR, open, and reproducible, working on open-source…
Added 6 hours ago
J
CAS/COTS Systems Integration Engineer
Jobot
Atlantic City, NJ
- $150,000 to $175,000 USD / year
Technical Variety: Work across Linux, hardware, software, networking, virtualization, storage, displays, and security.
Added 6 hours ago
T
Systems Engineer
TEKsystems
Lynchburg, VA
- $40 to $65 USD / hour
…maintaining Windows server infrastructure, Microsoft 365 services, virtualization platforms, backup solutions, and core directory services. The ideal candidate will have strong experience…

Carrier Access IT

Managed Services Systems Engineer I

Clive, IA, United States

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Job details

Experience: High school diploma with at least 3 years of related client service experience.
Posting language: English
Posted: Nov 6, 2026

Original job description

Job Title: Systems Engineer I Department/Division: Managed Services Reports To: Managed Services Support Desk Manager

Job Summary:

The Systems Engineer Tier I is a key contributor to the Managed Services team, responsible for providing frontline technical support and maintaining the day-to-day operation of client IT systems. Working in a fast-paced environment, this role responds to and resolves service incidents and requests, communicates effectively with users and service providers, and helps ensure the delivery of reliable, high-quality IT services.

Essential Functions:

Coordinate and execute desktop and laptop deployment, including device imaging, configuration, software installation, user data migration, and post-deployment support to ensure a smooth transition for end users.
When needed, serve as on-site staff augmentation support at a customer location, providing hands-on IT support, troubleshooting, and end-user assistance to ensure minimal disruption to production operations.
Maintain current knowledge of relevant technology and will continually research industry best practices.
Provide Tier 1 technical support for managed services customers, including troubleshooting and resolving escalated desktop, server, network, and cloud-related issues.
Perform administration and support of Microsoft 365, Azure, Active Directory, Entra ID, Exchange Online, Teams, and related cloud services.
Mitigate future issues by monitoring and proactively resolving issues before they reach a critical state. This may involve responding to monitoring tickets and assisting with patch management.
With guidance from other team members, create and maintain basic to moderately complex systems for the benefit of internal and external clients.
Maintain a high level of customer service by communicating professionally, setting expectations, and ensuring a positive customer experience.
Develop and document knowledge of internal and external clients’ business and help provide options to resolve issues or proactively advance the organization forward.
Complete assigned tasks in a timely manner, track time in the ticketing system and communicate status to manager.
Track all documentation and communications through Carrier Access IT’s internal systems.
Work in the Clive, Iowa office.
Perform other tasks as needed and/or requested.

Education and Experience:

High school diploma with at least 3 years of related client service experience.
An associate's or bachelor’s degree in IT or a related field is preferred.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of some virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types.
Experience managing internal and external SSL certificates.
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing high-quality customer experience.
Ability to conduct and direct research into technical issues and products as required.
Ability to present ideas in a business-friendly and user-friendly language.
High level of self-motivation.
Meticulous attention to detail.
Proven analytical, strategic thinking and problem-solving abilities.
Ability to effectively prioritize, organize, and execute multiple tasks in a high-pressure environment.
Ability to thrive in a culture of growth, change and continuous learning.
Participate in an on-call rotation and respond to critical outages or after-hours support requests as required.
One that demonstrates a strong commitment to their role and is dependable in their attendance and punctuality, ensuring they are present and ready to contribute daily.
Occasional travel to client sites may be required.
Ability to work in an environment which may require:
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components.
Lifting and transporting moderately heavy objects (up to 60lbs), such as computers and peripherals
Climbing ladders, crawling, bending and squatting

Required skills and abilities:

Ability to conduct and direct research into technical issues and products as required.
Ability to present ideas in a business-friendly and user-friendly language.
High level of self-motivation.
Meticulous attention to detail.
Proven analytical, strategic thinking and problem-solving abilities.
Ability to effectively prioritize, organize, and execute multiple tasks in a high-pressure environment.
Ability to thrive in a culture of growth, change and continuous learning.
Participate in an on-call rotation and respond to critical outages or after-hours support requests as required.
One that demonstrates a strong commitment to their role and is dependable in their attendance and punctuality, ensuring they are present and ready to contribute daily.
Occasional travel to client sites may be required.
Ability to work in an environment which may require:
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components.
Lifting and transporting moderately heavy objects (up to 60lbs), such as computers and peripherals
Climbing ladders, crawling, bending and squatting

Benefits & Perks:

We offer a comprehensive benefits package designed to support our team members both personally and professionally, including:

401(k) retirement plan with employer match
Opportunities for quarterly bonuses (variable pay)
Paid time off and volunteer time off
Medical, dental, and vision coverage for employees and eligible dependents
100% company-paid life insurance and short-term and long-term disability insurance
Flexible spending accounts and health savings accounts
Career development and advancement opportunities
Professional development and training opportunities
Company-paid vendor certifications and training
Mentorship and opportunities to work on diverse projects
Hybrid and flexible work arrangements, depending on the position and business needs
Wellness and financial resources
A culture-rich organization with a family-valued atmosphere.

A full summary of available benefits is provided during the interview and onboarding process.

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More about this job

Skills

Troubleshooting
Support ICT system users
Research
Technical support
Microsoft 365
Microsoft Azure
Microsoft Active Directory
Microsoft Exchange
Microsoft Teams
Customer service
Customer experience
Documentation
Cloud technologies
DHCP
DNS
Implement ICT recovery system
Troubleshoot
VMware
Communication skills
Attention to detail
Problem solving

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