Jobs in the United States

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Added 6 mins ago
Sr Specialist - Systems Engineering
Charles Schwab Inc.
Austin, TX · Southlake, TX
You will engineer and support observability platforms that collect and analyze metrics, logs, traces, and events, while improving telemetry integrations, platform reliability, data quality,…
Added 9 mins ago
SI
Critical Facilities Lead Engineer
Salute Inc.
Afton, TX
- $105,000 to $120,000 USD / year
The Critical Facilities Lead Engineer serves as the primary technical and operational authority on-site, overseeing the daily activities of the Data Center Operations team and coordinating…
Added 9 mins ago
Infrastructure Security Vulnerability Engineer
Avaya
United States
…you enjoy analyzing security vulnerabilities, partnering with technical teams, and driving remediation efforts that strengthen the security and resilience of critical…
Added 10 mins ago
MES Systems Engineering - Sr. Principal
Eli Lilly and Company
United States
The MES System Engineer - Sr. Principal owns the technical integrity, standardization, and long-term health of the PharmaSuite solution that underpins the Next Generation Manufacturing…
Added 11 mins ago
J
Lead DevOps Engineer
Jobgether
Remote, United States
- $150,000 to $185,000 USD / year
This remote-first technical leadership role offers the opportunity to shape and scale the cloud infrastructure behind a healthcare technology platform. The Lead DevOps Engineer will guide a…
Added 27 mins ago
Network Implementation Engineer
Pico
Chicago, IL · NY
…other teams within the business, the Network Implementation Engineer will be a proactive, solutions-oriented engineer with highly developed organization and attention to detail skills. This…
Added 30 mins ago
A
Senior Systems Test Engineer
AeroVect
Remote, United States
- $130,000 to $160,000 USD / year
We are seeking a detail-oriented Systems Test Engineer with a passion for autonomy and safety-critical systems to help lead the planning, execution, and analysis of structured testing…
Added 30 mins ago
Senior System Safety Engineer
AeroVect
Remote, United States
- Proven ability to work under the technical mentorship of a Principal Safety Engineer in a high-velocity agile engineering team.
Added 39 mins ago
V
Principal BMS & PMS Controls Engineer
Volta
Remote, United States
- £210,000 to £260,000 GBP / year
As Principal BMS & PMS Controls Engineer, you will be Volta's technical authority for building and power management controls. You will set the controls architecture, standards and…
Added 44 mins ago
Senior Engineer, Chemical Systems
Micron Idaho Semiconductor Manufacturing (Triton) LLC
Boise, ID
As a Senior Engineer, Chemical Systems, you will provide technical leadership for chemical and wastewater systems across major construction projects. You will coordinate external…
Added 44 mins ago
MN
Senior Architectural Engineer- New York
Micron New York Semiconductor Manufacturing LLC
Clay, NY
- $99,000 to $169,000 USD / year
As a Senior Architectural Engineer, you will provide architectural engineering leadership throughout design, construction, and project closeout. You will help ensure architectural designs…
Added 45 mins ago
SR/STAFF ENGINEER, FECOS CPIE YE
Micron Technology, Inc.
Boise, ID
As a Yield Enhancement Engineer, you will drive strategic yield improvement initiatives across Micron's advanced memory portfolio, including DRAM, NAND, and HBM technologies. You will…
Added 46 mins ago
HO
Retail Web Specialist Intern, Spring
House of Representatives
Washington, DC
- $36,834 USD / year
The Office of the Chief Administrative Officer (CAO) provides operations support services and business solutions to the community of 10,000 House Members, Officers and staff. The CAO…
Added 46 mins ago
VH
Healthcare Engineer - Network
Veterans Health Administration
Lexington, KY
- $105,366 to $136,979 USD / year
The Healthcare Engineer operates in an environment where system failure, latency, or data loss carries immediate patient safety, financial, and accreditation risk, requiring expert judgment…
Added 48 mins ago
VH
Healthcare Engineer- Project
Veterans Health Administration
Lexington, KY
- $61,685 to $136,979 USD / year
Duties of the Healthcare Engineer include but are not limited to:
Added 48 mins ago
VH
Healthcare Engineer (Plumbing Engineer)
Veterans Health Administration
Northport, NY
- $130,369 to $169,484 USD / year
…construction projects. You will be responsible for maintaining technical standards and regulatory compliance (OSHA, NFPA, ANSI) while training staff on infrastructure operations. As a…
Added 50 mins ago
FA
Aviation Safety Inspector (Flight Oversight)
Federal Aviation Administration
Anchorage, AK
- $120,348 to $156,455 USD / year
Develops a work program under the oversight of/in coordination with the Principal Operations Inspector to ensure periodic surveillance of designated pilot and flight engineer examiners,…
Added 51 mins ago
Staff Software Engineer, Embedded Systems/Firmware, AI2 Platforms Hardware Health
Google
Sunnyvale, CA
…mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as…
Added 55 mins ago
VH
Healthcare Engineer
Veterans Health Administration
Louisville, KY
- $58,193 to $129,225 USD / year
The position serves as a Project Engineer at an assigned Department of Veterans Affairs (VA) Healthcare System. This position performs project planning, produces designs, manages designs,…
Added 1 hour ago
VH
Biomedical Equipment Support Specialist
Veterans Health Administration
San Francisco, CA
- $67,858 to $161,729 USD / year
In conjunction with supervisor or more experienced BESS and/or Biomedical Engineer, documents all work performed in the computerized maintenance management system (CMMS). This documentation…
Added 1 hour ago
MD
Interdisciplinary General Engineer/ Operations Research Analyst
Missile Defense Agency
Colorado Springs, CO · Redstone Arsenal, AL
- $91,870 to $144,102 USD / year
As a Interdisciplinary General Engineer/ Operations Research Analyst at the NH-0801/1515-3 broadband level some of your typical work assignments may include:
Added 1 hour ago
Sr Principal Systems Engineer
CORP-Corporate Office
United States
Northrop Grumman Aeronautics Systems has an opening for a Sr Principal Systems Engineer Requirements and Verification (R&V) Lead to join our team of qualified, diverse individuals within…
Added 1 hour ago
Sr. Principal System Engineer - NATO IFC Lead
CORP-Corporate Office
United States
Northrop Grumman Aeronautics Systems has an opening for a Senior Principal Systems Engineer to join our team of qualified, diverse individuals within our Systems Engineering organization,…
Added 1 hour ago
DO
INTERDISC - COMPUTER SCIENTIST/OPERATIONS RESEARCH ANALYST/COMPUTER ENGINEER/ELECTRONICS ENGINEER
Department of the Air Force
Lackland AFB, TX
- $132,751 to $172,578 USD / year
DUTY 3: Provides technical guidance, advisory support, and assistance on an entire project and/or major phases for broad and varied operations.
Added 1 hour ago
AF
Electrical Engineer - DIRECT HIRE AUTHORITY
Air Force Materiel Command
Hanscom AFB, MA
- $101,375 to $131,790 USD / year
The primary purpose of this position is to serve as a professional Electrical Engineer performing operations and maintenance (O&M) engineering duties in support of a military installation.

Carrier Access IT

Managed Services Systems Engineer I

Clive, IA, United States

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Job details

Experience: High school diploma with at least 3 years of related client service experience.
Posting language: English
Posted: Nov 6, 2026

Original job description

Job Title: Systems Engineer I Department/Division: Managed Services Reports To: Managed Services Support Desk Manager Location: Clive, IA

Job Summary:

The Systems Engineer Tier I is a key contributor to the Managed Services team, responsible for providing frontline technical support and maintaining the day-to-day operation of client IT systems. Working in a fast-paced environment, this role responds to and resolves service incidents and requests, communicates effectively with users and service providers, and helps ensure the delivery of reliable, high-quality IT services.

Essential Functions:

Coordinate and execute desktop and laptop deployment, including device imaging, configuration, software installation, user data migration, and post-deployment support to ensure a smooth transition for end users.
When needed, serve as on-site staff augmentation support at a customer location, providing hands-on IT support, troubleshooting, and end-user assistance to ensure minimal disruption to production operations.
Maintain current knowledge of relevant technology and will continually research industry best practices.
Provide Tier 1 technical support for managed services customers, including troubleshooting and resolving escalated desktop, server, network, and cloud-related issues.
Perform administration and support of Microsoft 365, Azure, Active Directory, Entra ID, Exchange Online, Teams, and related cloud services.
Mitigate future issues by monitoring and proactively resolving issues before they reach a critical state. This may involve responding to monitoring tickets and assisting with patch management.
With guidance from other team members, create and maintain basic to moderately complex systems for the benefit of internal and external clients.
Maintain a high level of customer service by communicating professionally, setting expectations, and ensuring a positive customer experience.
Develop and document knowledge of internal and external clients’ business and help provide options to resolve issues or proactively advance the organization forward.
Complete assigned tasks in a timely manner, track time in the ticketing system and communicate status to manager.
Track all documentation and communications through Carrier Access IT’s internal systems.
Work in the Clive, Iowa office.
Perform other tasks as needed and/or requested.

Education and Experience:

High school diploma with at least 3 years of related client service experience.
An associate's or bachelor’s degree in IT or a related field is preferred.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of some virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types.
Experience managing internal and external SSL certificates.
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing high-quality customer experience.
Ability to conduct and direct research into technical issues and products as required.
Ability to present ideas in a business-friendly and user-friendly language.
High level of self-motivation.
Meticulous attention to detail.
Proven analytical, strategic thinking and problem-solving abilities.
Ability to effectively prioritize, organize, and execute multiple tasks in a high-pressure environment.
Ability to thrive in a culture of growth, change and continuous learning.
Participate in an on-call rotation and respond to critical outages or after-hours support requests as required.
One that demonstrates a strong commitment to their role and is dependable in their attendance and punctuality, ensuring they are present and ready to contribute daily.
Occasional travel to client sites may be required.
Ability to work in an environment which may require:
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components.
Lifting and transporting moderately heavy objects (up to 60lbs), such as computers and peripherals
Climbing ladders, crawling, bending and squatting

Required skills and abilities:

Ability to conduct and direct research into technical issues and products as required.
Ability to present ideas in a business-friendly and user-friendly language.
High level of self-motivation.
Meticulous attention to detail.
Proven analytical, strategic thinking and problem-solving abilities.
Ability to effectively prioritize, organize, and execute multiple tasks in a high-pressure environment.
Ability to thrive in a culture of growth, change and continuous learning.
Participate in an on-call rotation and respond to critical outages or after-hours support requests as required.
One that demonstrates a strong commitment to their role and is dependable in their attendance and punctuality, ensuring they are present and ready to contribute daily.
Occasional travel to client sites may be required.
Ability to work in an environment which may require:
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components.
Lifting and transporting moderately heavy objects (up to 60lbs), such as computers and peripherals
Climbing ladders, crawling, bending and squatting

Benefits & Perks:

We offer a comprehensive benefits package designed to support our team members both personally and professionally, including:

401(k) retirement plan with employer match
Opportunities for quarterly bonuses (variable pay)
Paid time off and volunteer time off
Medical, dental, and vision coverage for employees and eligible dependents
100% company-paid life insurance and short-term and long-term disability insurance
Flexible spending accounts and health savings accounts
Career development and advancement opportunities
Professional development and training opportunities
Company-paid vendor certifications and training
Mentorship and opportunities to work on diverse projects
Hybrid and flexible work arrangements, depending on the position and business needs
Wellness and financial resources
A culture-rich organization with a family-valued atmosphere.

A full summary of available benefits is provided during the interview and onboarding process.

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More about this job

Skills

Troubleshooting
Support ICT system users
Research
Technical support
Microsoft 365
Microsoft Azure
Microsoft Active Directory
Microsoft Exchange
Microsoft Teams
Customer service
Customer experience
Documentation
Cloud technologies
DHCP
DNS
Implement ICT recovery system
Troubleshoot
VMware
Communication skills
Attention to detail
Problem solving

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