Jobs in the United States

25+ jobs

Save this search

Added just now
C
Automation Engineer
CBRE
Tracy, CA
- $115,606.4 USD / year
…work. We’re looking for a skilled and forward-thinking Ctrl Systems Engineer / Automation Engineer (AE) to join our growing team as we work to service one of the world’s largest online…
Added just now
Opto-Mechanical Engineer, Amazon Leo for Government
Amazon
NORTHRIDGE, CA
…customers (such as government agencies). The Opto-Mechanical Engineer will play an important role in the team delivering innovative and fast-paced design and analysis for both space and…
Added just now
Senior Biomedical Engineer
MiniMed
Northridge, CA
MiniMed is seeking an experienced Senior Biomedical Engineer to join our Continuous Glucose Monitoring (CGM) Sensor R&D team. This is a key role with R&D to solve complex technical…
Added just now
RF Engineer, Amazon Leo Government, Amazon Leo Government
Amazon
Northridge, CA
The RF/Microwave Engineer will focus on the design of the various RF and Microwave circuit blocks in the range of Ka, L, and S bands. They will be expected to lead a variety of tasks, from…
Added just now
Ormco Senior New Product Implementation Engineer II (Pomona, CA)
Envista Holdings Corporation
Pomona, CA
The Senior New Product Introduction (NPI) Engineer II is a key member of the product development team responsible for supporting new product development and commercialization activities…
Added just now
Ormco Senior R&D Mechanical Engineer II (Pomona, CA)
Envista Holdings Corporation
Pomona, CA
The Senior R&D Mechanical Engineer II is a highly creative and technically strong mechanical design engineer with a demonstrated ability to translate unmet customer needs and early-stage…
Added just now
ES
Material Handler I
Empirical Systems Aerospace, Inc.
San Luis Obispo, CA
- $20 to $25 USD / hour
Assist to maintain AS9100 QMS systems and process.
Added just now
Industrial Facility Security Officer (FSO)
Empirical Systems Aerospace, Inc.
San Luis Obispo, CA
Develop and maintain effective “Document Inventory and Control Program” for management of classified systems, media and documents.
Added just now
Deputy Supply Chain Director
Empirical Systems Aerospace, Inc.
San Luis Obispo, CA
Establish KPIs and performance management systems
Added just now
Additive Manufacturing Supervisor
Empirical Systems Aerospace, Inc.
San Luis Obispo, CA
Empirical Systems Aerospace, Inc (ESAero) is a leader in aerospace engineering, product development, and manufacturing, dedicated to delivering high-quality, innovative, and cost-effective…
Added just now
ES
Production Technician II
Empirical Systems Aerospace, Inc.
San Luis Obispo, CA
- $26 to $29 USD / hour
Empirical Systems Aerospace, Inc (ESAero) is a leader in aerospace engineering, product development, and manufacturing, dedicated to delivering high-quality, innovative, and cost-effective…
Added just now
M
Fleet Support Engineer
ManpowerGroup
Foster City, CA
- $70 to $75 USD / hour
Our client, a leader in transportation and autonomous vehicle operations, is seeking a Fleet Support Engineer to join their team. As a Fleet Support Engineer, you will be part of the…
Added just now
M
Overnight Engineer II
Marriott
CHULA VISTA, CA
- $27.5 USD / hour
…refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general…
Added just now
AI Scientist (Model Building & Training)
Lilly
South San Francisco, CA
Making medicine that’s never been made means doing what’s never been done. If you’re an engineer, scientist, or builder who thrives on problems no one has solved before, this is your…
Added just now
Senior DevOps Engineer
Abbott
Pleasanton, CA
We are seeking a highly skilled and experienced Senior DevOps Engineer to design, implement, and optimize scalable DevOps solutions that support the build, release, and deployment of modern…
Added just now
Electron Beam Lithography Engineer
Stanford University
Stanford, CA
Added just now
Thermal Engineering - Lab Engineer
Amgen
Thousand Oaks, CA
This Engineer position is part of the Thermal Engineering group within Combination Product Operations. The successful candidate will support laboratory operations by performing and…
Added just now
M
Building Engineer - Level 1
ManpowerGroup
Glendale, CA
- $39.75 USD / hour
Our client, a leading commercial facilities services and building operations company , is seeking a Building Engineer L1 to join their team. As a Building Engineer, you will be part of the…
Added just now
Engineer V
General Atomics
Poway, CA
General Atomics Aeronautical Systems, Inc. (GA-ASI), an affiliate of General Atomics, is a world leader in proven, reliable remotely piloted aircraft and tactical reconnaissance radars, as…
Added just now
Quality Engineer III
General Atomics
Poway, CA
General Atomics Aeronautical Systems, Inc. (GA-ASI), an affiliate of General Atomics, is a world leader in proven, reliable remotely piloted aircraft and tactical reconnaissance radars, as…
Added just now
Technical Project Lead
ManpowerGroup
Roseville, CA
…products into applications such as traction inverters, charging systems, solar inverters, and industrial…
Added 1 min ago
Senior R&D Engineer
Medtronic
Santa Ana, CA
The Senior R&D Engineer will serve as a technical expert, executing and providing guidance to the team in achieving innovative engineering solutions. As a design engineer, you will be…
Added 1 min ago
Robotics Engineer, Logistics Automation
Meta
Fremont, CA
Meta is seeking a Robotics Engineer to join our Infra Robotics team. This team implements advanced robotics technologies to enable efficient and safe data center operations.The logistics…
Added 1 min ago
Field Avionics Technician II
General Atomics
Palmdale, CA
General Atomics Aeronautical Systems, Inc. (GA-ASI), an affiliate of General Atomics, is a world leader in proven, reliable remotely piloted aircraft and tactical reconnaissance radars, as…
Added 1 min ago
Operations AI Engineer - Early Career
Lockheed Martin
Palmdale, CA
A collaborative engineer with strong expertise in applied statistics, machine learning, and data visualization. You thrive in fast‑paced, global environments, possess excellent…

Carrier Access IT

Managed Services Systems Engineer I

Clive, IA, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: High school diploma with at least 3 years of related client service experience.
Posting language: English
Posted: Nov 6, 2026

Original job description

Job Title: Systems Engineer I Department/Division: Managed Services Reports To: Managed Services Support Desk Manager Location: Clive, IA

Job Summary:

The Systems Engineer Tier I is a key contributor to the Managed Services team, responsible for providing frontline technical support and maintaining the day-to-day operation of client IT systems. Working in a fast-paced environment, this role responds to and resolves service incidents and requests, communicates effectively with users and service providers, and helps ensure the delivery of reliable, high-quality IT services.

Essential Functions:

Coordinate and execute desktop and laptop deployment, including device imaging, configuration, software installation, user data migration, and post-deployment support to ensure a smooth transition for end users.
When needed, serve as on-site staff augmentation support at a customer location, providing hands-on IT support, troubleshooting, and end-user assistance to ensure minimal disruption to production operations.
Maintain current knowledge of relevant technology and will continually research industry best practices.
Provide Tier 1 technical support for managed services customers, including troubleshooting and resolving escalated desktop, server, network, and cloud-related issues.
Perform administration and support of Microsoft 365, Azure, Active Directory, Entra ID, Exchange Online, Teams, and related cloud services.
Mitigate future issues by monitoring and proactively resolving issues before they reach a critical state. This may involve responding to monitoring tickets and assisting with patch management.
With guidance from other team members, create and maintain basic to moderately complex systems for the benefit of internal and external clients.
Maintain a high level of customer service by communicating professionally, setting expectations, and ensuring a positive customer experience.
Develop and document knowledge of internal and external clients’ business and help provide options to resolve issues or proactively advance the organization forward.
Complete assigned tasks in a timely manner, track time in the ticketing system and communicate status to manager.
Track all documentation and communications through Carrier Access IT’s internal systems.
Work in the Clive, Iowa office.
Perform other tasks as needed and/or requested.

Education and Experience:

High school diploma with at least 3 years of related client service experience.
An associate's or bachelor’s degree in IT or a related field is preferred.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of some virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types.
Experience managing internal and external SSL certificates.
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing high-quality customer experience.
Ability to conduct and direct research into technical issues and products as required.
Ability to present ideas in a business-friendly and user-friendly language.
High level of self-motivation.
Meticulous attention to detail.
Proven analytical, strategic thinking and problem-solving abilities.
Ability to effectively prioritize, organize, and execute multiple tasks in a high-pressure environment.
Ability to thrive in a culture of growth, change and continuous learning.
Participate in an on-call rotation and respond to critical outages or after-hours support requests as required.
One that demonstrates a strong commitment to their role and is dependable in their attendance and punctuality, ensuring they are present and ready to contribute daily.
Occasional travel to client sites may be required.
Ability to work in an environment which may require:
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components.
Lifting and transporting moderately heavy objects (up to 60lbs), such as computers and peripherals
Climbing ladders, crawling, bending and squatting

Required skills and abilities:

Ability to conduct and direct research into technical issues and products as required.
Ability to present ideas in a business-friendly and user-friendly language.
High level of self-motivation.
Meticulous attention to detail.
Proven analytical, strategic thinking and problem-solving abilities.
Ability to effectively prioritize, organize, and execute multiple tasks in a high-pressure environment.
Ability to thrive in a culture of growth, change and continuous learning.
Participate in an on-call rotation and respond to critical outages or after-hours support requests as required.
One that demonstrates a strong commitment to their role and is dependable in their attendance and punctuality, ensuring they are present and ready to contribute daily.
Occasional travel to client sites may be required.
Ability to work in an environment which may require:
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components.
Lifting and transporting moderately heavy objects (up to 60lbs), such as computers and peripherals
Climbing ladders, crawling, bending and squatting

Benefits & Perks:

We offer a comprehensive benefits package designed to support our team members both personally and professionally, including:

401(k) retirement plan with employer match
Opportunities for quarterly bonuses (variable pay)
Paid time off and volunteer time off
Medical, dental, and vision coverage for employees and eligible dependents
100% company-paid life insurance and short-term and long-term disability insurance
Flexible spending accounts and health savings accounts
Career development and advancement opportunities
Professional development and training opportunities
Company-paid vendor certifications and training
Mentorship and opportunities to work on diverse projects
Hybrid and flexible work arrangements, depending on the position and business needs
Wellness and financial resources
A culture-rich organization with a family-valued atmosphere.

A full summary of available benefits is provided during the interview and onboarding process.

Apply About employer

More about this job

Skills

Troubleshooting
Support ICT system users
Research
Technical support
Microsoft 365
Microsoft Azure
Microsoft Active Directory
Microsoft Exchange
Microsoft Teams
Customer service
Customer experience
Documentation
Cloud technologies
DHCP
DNS
Implement ICT recovery system
Troubleshoot
VMware
Communication skills
Attention to detail
Problem solving

Report this job