Jobs in the United States

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Added 2 mins ago
Lead Director Product Membership
CVS Health
Remote, United States
…missed retention touchpoints, roster reconciliation delays) and engineer automated software…
Added 3 mins ago
C
.NET Full stack Engineer with C#
Cognizant
Springfield, IL
- $86,000 to $99,000 USD / year
As a Senior Software Engineer , you will make an impact by designing, developing, and modernizing enterprise healthcare payer applications that support critical business functions including…
Added 3 mins ago
C
.NET Full stack Engineer with C#
Cognizant
Springfield, IL
- $86,000 to $99,000 USD / year
As a Senior Software Engineer , you will make an impact by designing, developing, and modernizing enterprise healthcare payer applications that support critical business functions including…
Added 3 mins ago
C
.NET Full stack Engineer with C#
Cognizant
Springfield, IL
- $86,000 to $99,000 USD / year
As a Senior Software Engineer , you will make an impact by designing, developing, and modernizing enterprise healthcare payer applications that support critical business functions including…
Added 3 mins ago
C
Java Full Stack Engineer with Spring boot/AWS Experience
Cognizant
Springfield, IL
- $86,000 to $99,000 USD / year
We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of…
Added 3 mins ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Springfield, IL
…secure, available, and well-documented, provides operational support to users, and supplies the logs, usage data, and configuration records needed to support audit and governance…
Added 3 mins ago
C
AI Data Engineer
Cognizant
Springfield, IL
- $100,000 to $115,000 USD / year
We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants. Regardless of your working…
Added 3 mins ago
C
AI Data Engineer
Cognizant
Springfield, IL
- $100,000 to $115,000 USD / year
We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants. Regardless of your working…
Added 3 mins ago
C
Java Full Stack Engineer with Spring boot/AWS Experience
Cognizant
Springfield, IL
- $86,000 to $99,000 USD / year
We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in the United States. Regardless of…
Added 3 mins ago
Senior Insider Threat Engineer
Humana
Chicago, IL
The Senior Insider Threat Engineer is responsible for the configuration, tuning, and day-to-day optimization of enterprise insider threat technologies at Humana. Reporting to the Insider…
Added 3 mins ago
Piping Engineer - Manufacturing
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Chicago, IL
…Rapids, IA, or Selma, AL. This position operates in a hybrid or remote work environment with occasional onsite…
Added 3 mins ago
Supplier Support Manufacturing Engineer
GE Aerospace
Arlington Heights, IL · Chicago, IL · Bloomington, IL · Barrington, IL · Loves Park, IL
The Supplier Support Manufacturing Engineer is responsible for addressing part shortages and ensuring supplier performance aligns with Clear to Build (CTB) targets. This role emphasizes…
Added 4 mins ago
GA
Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Barrington, IL · Arlington Heights, IL · Bloomington, IL · Chicago, IL · Loves Park, IL
- $131,000 to $174,000 USD / year
…Operational owner maintaining incident management, change controls, support coverage, and provisioning…
Added 4 mins ago
EG
Databricks Data Engineer
Eliassen Group
Springfield, IL
- $150,000 to $154,000 USD / year
Our client seeks a Databricks Data Engineer to design, build, and maintain scalable, reliable, and secure data pipelines, infrastructure, and systems that support consulting services and…
Added 4 mins ago
EG
Cloud Engineer
Eliassen Group
Springfield, IL
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 6 mins ago
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Structural Engineer - Pre-Engineered Metal Buildings (Remote)
GPAC
San Antonio, TX
- $80,000 to $115,000 USD / year
…systems and has a strong reputation across Texas. This is a fully remote opportunity for a structural engineer who wants to grow a career in metal building…
Added 6 mins ago
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Structural Engineer - Pre-Engineered Metal Buildings (Remote)
GPAC
Austin, TX
- $80,000 to $115,000 USD / year
…systems and has a strong reputation across Texas. This is a fully remote opportunity for a structural engineer who wants to grow a career in metal building…
Added 29 mins ago
Civil Engineer
County of Santa Cruz
Santa Cruz, CA
…Roads Design position, we are looking for a Transportation Engineer to prepare and oversee engineering designs, plans and specifications for the construction of roadway improvement projects…
Added 29 mins ago
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- $23 to $42 USD / hour
…for advanced machining, program optimization, and production support for precision components…
Added 30 mins ago
Chief Engineer - Aircraft Development
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Roseville, CA
Provides support to Project Engineer(s) as necessary, to include, but not limited or project planning, estimating, execution of project tasks and management of the engineering team of…
Added 30 mins ago
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Data Scientist V
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Menlo Park, CA
- $80 to $90 USD / hour
This role is 100% remote within the United States, with Pacific Time availability strongly preferred. The engagement is expected to continue through December 2027, with potential for…
Added 30 mins ago
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Added 30 mins ago
Mixed Signal Design Engineer - New College Grad 2026
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…team and help move the needle! We are looking for a senior engineer to be part of the mixed-signal design team building next generation NVLINK. This position offers the opportunity to have…
Added 31 mins ago
Field Service Engineer I
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…and manufacture of life-changing therapies, we are here to support…
Added 31 mins ago
Metrology Analyst
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The Metrology Engineer will leverage their strong technical background and knowledge to manufacture and assemble target parts, perform precision metrology, and lead project management…

Carrier Access IT

Managed Services Systems Engineer I

Clive, IA, United States

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Job details

Experience: High school diploma with at least 3 years of related client service experience.
Posting language: English
Posted: Nov 6, 2026

Original job description

Job Title: Systems Engineer I Department/Division: Managed Services Reports To: Managed Services Support Desk Manager

Job Summary:

The Systems Engineer Tier I is a key contributor to the Managed Services team, responsible for providing frontline technical support and maintaining the day-to-day operation of client IT systems. Working in a fast-paced environment, this role responds to and resolves service incidents and requests, communicates effectively with users and service providers, and helps ensure the delivery of reliable, high-quality IT services.

Essential Functions:

Coordinate and execute desktop and laptop deployment, including device imaging, configuration, software installation, user data migration, and post-deployment support to ensure a smooth transition for end users.
When needed, serve as on-site staff augmentation support at a customer location, providing hands-on IT support, troubleshooting, and end-user assistance to ensure minimal disruption to production operations.
Maintain current knowledge of relevant technology and will continually research industry best practices.
Provide Tier 1 technical support for managed services customers, including troubleshooting and resolving escalated desktop, server, network, and cloud-related issues.
Perform administration and support of Microsoft 365, Azure, Active Directory, Entra ID, Exchange Online, Teams, and related cloud services.
Mitigate future issues by monitoring and proactively resolving issues before they reach a critical state. This may involve responding to monitoring tickets and assisting with patch management.
With guidance from other team members, create and maintain basic to moderately complex systems for the benefit of internal and external clients.
Maintain a high level of customer service by communicating professionally, setting expectations, and ensuring a positive customer experience.
Develop and document knowledge of internal and external clients’ business and help provide options to resolve issues or proactively advance the organization forward.
Complete assigned tasks in a timely manner, track time in the ticketing system and communicate status to manager.
Track all documentation and communications through Carrier Access IT’s internal systems.
Work in the Clive, Iowa office.
Perform other tasks as needed and/or requested.

Education and Experience:

High school diploma with at least 3 years of related client service experience.
An associate's or bachelor’s degree in IT or a related field is preferred.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of some virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types.
Experience managing internal and external SSL certificates.
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing high-quality customer experience.
Ability to conduct and direct research into technical issues and products as required.
Ability to present ideas in a business-friendly and user-friendly language.
High level of self-motivation.
Meticulous attention to detail.
Proven analytical, strategic thinking and problem-solving abilities.
Ability to effectively prioritize, organize, and execute multiple tasks in a high-pressure environment.
Ability to thrive in a culture of growth, change and continuous learning.
Participate in an on-call rotation and respond to critical outages or after-hours support requests as required.
One that demonstrates a strong commitment to their role and is dependable in their attendance and punctuality, ensuring they are present and ready to contribute daily.
Occasional travel to client sites may be required.
Ability to work in an environment which may require:
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components.
Lifting and transporting moderately heavy objects (up to 60lbs), such as computers and peripherals
Climbing ladders, crawling, bending and squatting

Required skills and abilities:

Ability to conduct and direct research into technical issues and products as required.
Ability to present ideas in a business-friendly and user-friendly language.
High level of self-motivation.
Meticulous attention to detail.
Proven analytical, strategic thinking and problem-solving abilities.
Ability to effectively prioritize, organize, and execute multiple tasks in a high-pressure environment.
Ability to thrive in a culture of growth, change and continuous learning.
Participate in an on-call rotation and respond to critical outages or after-hours support requests as required.
One that demonstrates a strong commitment to their role and is dependable in their attendance and punctuality, ensuring they are present and ready to contribute daily.
Occasional travel to client sites may be required.
Ability to work in an environment which may require:
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components.
Lifting and transporting moderately heavy objects (up to 60lbs), such as computers and peripherals
Climbing ladders, crawling, bending and squatting

Benefits & Perks:

We offer a comprehensive benefits package designed to support our team members both personally and professionally, including:

401(k) retirement plan with employer match
Opportunities for quarterly bonuses (variable pay)
Paid time off and volunteer time off
Medical, dental, and vision coverage for employees and eligible dependents
100% company-paid life insurance and short-term and long-term disability insurance
Flexible spending accounts and health savings accounts
Career development and advancement opportunities
Professional development and training opportunities
Company-paid vendor certifications and training
Mentorship and opportunities to work on diverse projects
Hybrid and flexible work arrangements, depending on the position and business needs
Wellness and financial resources
A culture-rich organization with a family-valued atmosphere.

A full summary of available benefits is provided during the interview and onboarding process.

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More about this job

Skills

Troubleshooting
Support ICT system users
Research
Technical support
Microsoft 365
Microsoft Azure
Microsoft Active Directory
Microsoft Exchange
Microsoft Teams
Customer service
Customer experience
Documentation
Cloud technologies
DHCP
DNS
Implement ICT recovery system
Troubleshoot
VMware
Communication skills
Attention to detail
Problem solving

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