Jobs in the United States

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Added 4 mins ago
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Staff Professional II (Geotechnical) - Chantilly, VA
Hillis-Carnes
Chantilly, VA
- $65,000 to $90,000 USD / year
Perform, collect, review, and analyze geotechnical field and laboratory data.
Added 4 mins ago
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Project Engineer II (Geotechnical)- Chantilly, VA
Hillis-Carnes
Chantilly, VA
- $80,000 to $120,000 USD / year
…and contribute to business development initiatives. Project Engineer II is the fourth rung of the career progression ladder and is also bonus…
Added 5 mins ago
Platform Tooling Engineer
GD Information Technology, Inc.
United States
We are seeking a Platform Tooling Engineer to join our team supporting Centers for Medicare & Medicaid Services (CMS) Agile Tools, Licensing and Shared Services (ATLAS) program. NOTE: This…
Added 5 mins ago
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Controls Engineer (HE) (56293)
HANLEY ENERGY GROUP
Dallas, TX
- $110,000 to $140,000 USD / year
The Controls Engineer will go to customer sites and is a responder for hands-on equipment troubleshooting and operation. They must successfully communicate with the customer and be an…
Added 9 mins ago
Process Engineer, NC Programmer (Onsite)
RTX
United States
Pratt & Whitney’s Columbus Forged Blades Module Center (CFB) is seeking a Process Engineer, Numerical Control (NC) Programmer to join our programming team.
Added 11 mins ago
Graduate Development Program, Associate Engineer, Electrical Planning and Design
natgridProd
Syracuse, NY · Buffalo, NY · Albany, NY
…help shape the future of the electric grid? As an Associate Engineer in Electrical Planning and Design, you’ll support projects that help keep electric service safe, reliable, and ready for…
Added 12 mins ago
Graduate Development Program, Associate Technology Engineer, Technology Engineering
natgridProd
Marlboro, MA · Waltham, MA
…digital experience for employees? As an Associate Technology Engineer on the Technology Engineering team, you’ll help design, configure, test, and improve the technology employees use every…
Added 12 mins ago
Graduate Development Program, Associate Technology Engineer, Technology Engineering
natgridProd
Northboro, MA · Buffalo, NY · Syracuse, NY · Waltham, MA
Are you ready to build technology that supports the future of energy? As an Associate Technology Engineer on the Technology Engineering team, you’ll help develop data and AI solutions that…
Added 12 mins ago
Graduate Development Program, Associate Engineer, Asset Strategy
natgridProd
Northboro, MA
Interested in using data and engineering to help shape the future of the electric grid? As an Associate Engineer on National Grid's Asset Strategy team, you'll help identify where and how…
Added 12 mins ago
Graduate Development Program, Associate Engineer, EMS Display and Visualization Specialist
natgridProd
Buffalo, NY
Are you interested in technology, electric grid operations, and the tools that help keep the lights on? As an Associate Engineer on the EMS Display and Visualization team, you’ll support…
Added 12 mins ago
Graduate Development Program, Associate Engineer, Distribution Planning & Asset Management
natgridProd
Waltham, MA
Interested in helping shape the future of the electric grid? As an Associate Engineer on the Distribution Planning & Asset Management team, you'll support long-term planning efforts that…
Added 12 mins ago
Graduate Development Program, Associate Engineer, Transmission Planning Modeling
natgridProd
Waltham, MA
Interested in helping shape the future of the electric grid? As an Associate Engineer on the Transmission Planning Modeling team, you'll help develop and maintain the power system models…
Added 12 mins ago
Graduate Development Program, Associate Engineer, EMS Display and Visualization Specialist
natgridProd
Altamont, NY
Are you interested in technology, electric grid operations, and the tools that help keep the lights on? As an Associate Engineer on the EMS Display and Visualization team, you’ll support…
Added 12 mins ago
Graduate Development Program, Associate Engineer, EMS Display and Visualization Specialist
natgridProd
Liverpool, NY
Are you interested in technology, electric grid operations, and the tools that help keep the lights on? As an Associate Engineer on the EMS Display and Visualization team, you’ll support…
Added 12 mins ago
Graduate Development Program, Associate Substation Electrical Engineer, Option Solution Engineering
natgridProd
Northboro, MA
Ready to launch your engineering career? As an Associate Electrical Engineer, you'll support electric substation projects across New England, helping develop conceptual solutions, evaluate…
Added 12 mins ago
Graduate Development Program, Associate Engineer, Gas Asset Management and Engineering
natgridProd
Waltham, MA
Interested in using engineering, data, and technology to help shape the future of energy? As an Associate Engineer, you'll support a team focused on evaluating innovative energy solutions,…
Added 12 mins ago
Graduate Development Program, Associate Technology Engineer, Technology Engineering
natgridProd
Northboro, MA
…systems that help keep the lights on? As an Associate Technology Engineer on the Technology Engineering team, you’ll support the applications that help National Grid monitor and manage the…
Added 16 mins ago
AI Principal Technical Program Manager
JPMC page
New York, NY · NY
As a Principal Technical Program Manager at JPMorganChase in Corporate- AI/ML Data Platforms team, you will lead complex, multi-functional technology projects and programs that will impact…
Added 18 mins ago
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Member of Technical Staff, Forward Deployed Engineer
Odyssey
Palo Alto, CA
- $164,800 to $508,000 USD / year
- Embed closely with strategic customers to understand their workflows, technical constraints, data, and highest-value problems.
Added 19 mins ago
Production Engineer
Olin Corporation
US-NY-Niagara Falls
The Production Engineer provides process technical expertise for day-to-day plant operations, ensure that the plant is operated within applicable standards, and focus on process…
Added 19 mins ago
Process Engineer
PRETIUM
Aurora, IL
Pretium Packaging is searching for a talented, hands-on Process Engineer for our plant in Aurora, Illinois.
Added 21 mins ago
Engineer Manager
ASTEMO AMERICAS, INC.
Farmington Hills, MI
Design, implement, and evaluate ECU/actuator/sensing algorithms embedded in the vehicle Perform experiments and analyze data, create new techniques and evaluation as well as to make reports.
Added 29 mins ago
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Off-Grid Solar Engineer, Technical Lead
Fluidstack
Austin, TX · New York, NY · San Francsisco, CA · Seattle, WA
- $263,000 to $330,000 USD / year
…every layer of the stack. We acquire power, design and build data centers, and operate them - with teams spanning hardware and software. Speed and scale are our key differentiators. Come be…
Added 30 mins ago
2027 Associate Engineer Electrical / Engineer Electrical
Northrop Grumman
United States
Northrop Grumman is seeking an Associate Engineer Electrical / Engineer Electrical.
Added 30 mins ago
2027 Associate Engineer Aeronautical / Engineer Aeronautical
Northrop Grumman
United States
Northrop Grumman is seeking an Associate Engineer Aeronautical / Engineer Aeronautical.

Carrier Access IT

Managed Services Systems Engineer I

Clive, IA, United States

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Job details

Experience: High school diploma with at least 3 years of related client service experience.
Posting language: English
Posted: Nov 6, 2026

Original job description

Job Title: Systems Engineer I Department/Division: Managed Services Reports To: Managed Services Support Desk Manager

Job Summary:

The Systems Engineer Tier I is a key contributor to the Managed Services team, responsible for providing frontline technical support and maintaining the day-to-day operation of client IT systems. Working in a fast-paced environment, this role responds to and resolves service incidents and requests, communicates effectively with users and service providers, and helps ensure the delivery of reliable, high-quality IT services.

Essential Functions:

Coordinate and execute desktop and laptop deployment, including device imaging, configuration, software installation, user data migration, and post-deployment support to ensure a smooth transition for end users.
When needed, serve as on-site staff augmentation support at a customer location, providing hands-on IT support, troubleshooting, and end-user assistance to ensure minimal disruption to production operations.
Maintain current knowledge of relevant technology and will continually research industry best practices.
Provide Tier 1 technical support for managed services customers, including troubleshooting and resolving escalated desktop, server, network, and cloud-related issues.
Perform administration and support of Microsoft 365, Azure, Active Directory, Entra ID, Exchange Online, Teams, and related cloud services.
Mitigate future issues by monitoring and proactively resolving issues before they reach a critical state. This may involve responding to monitoring tickets and assisting with patch management.
With guidance from other team members, create and maintain basic to moderately complex systems for the benefit of internal and external clients.
Maintain a high level of customer service by communicating professionally, setting expectations, and ensuring a positive customer experience.
Develop and document knowledge of internal and external clients’ business and help provide options to resolve issues or proactively advance the organization forward.
Complete assigned tasks in a timely manner, track time in the ticketing system and communicate status to manager.
Track all documentation and communications through Carrier Access IT’s internal systems.
Work in the Clive, Iowa office.
Perform other tasks as needed and/or requested.

Education and Experience:

High school diploma with at least 3 years of related client service experience.
An associate's or bachelor’s degree in IT or a related field is preferred.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of some virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types.
Experience managing internal and external SSL certificates.
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing high-quality customer experience.
Ability to conduct and direct research into technical issues and products as required.
Ability to present ideas in a business-friendly and user-friendly language.
High level of self-motivation.
Meticulous attention to detail.
Proven analytical, strategic thinking and problem-solving abilities.
Ability to effectively prioritize, organize, and execute multiple tasks in a high-pressure environment.
Ability to thrive in a culture of growth, change and continuous learning.
Participate in an on-call rotation and respond to critical outages or after-hours support requests as required.
One that demonstrates a strong commitment to their role and is dependable in their attendance and punctuality, ensuring they are present and ready to contribute daily.
Occasional travel to client sites may be required.
Ability to work in an environment which may require:
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components.
Lifting and transporting moderately heavy objects (up to 60lbs), such as computers and peripherals
Climbing ladders, crawling, bending and squatting

Required skills and abilities:

Ability to conduct and direct research into technical issues and products as required.
Ability to present ideas in a business-friendly and user-friendly language.
High level of self-motivation.
Meticulous attention to detail.
Proven analytical, strategic thinking and problem-solving abilities.
Ability to effectively prioritize, organize, and execute multiple tasks in a high-pressure environment.
Ability to thrive in a culture of growth, change and continuous learning.
Participate in an on-call rotation and respond to critical outages or after-hours support requests as required.
One that demonstrates a strong commitment to their role and is dependable in their attendance and punctuality, ensuring they are present and ready to contribute daily.
Occasional travel to client sites may be required.
Ability to work in an environment which may require:
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components.
Lifting and transporting moderately heavy objects (up to 60lbs), such as computers and peripherals
Climbing ladders, crawling, bending and squatting

Benefits & Perks:

We offer a comprehensive benefits package designed to support our team members both personally and professionally, including:

401(k) retirement plan with employer match
Opportunities for quarterly bonuses (variable pay)
Paid time off and volunteer time off
Medical, dental, and vision coverage for employees and eligible dependents
100% company-paid life insurance and short-term and long-term disability insurance
Flexible spending accounts and health savings accounts
Career development and advancement opportunities
Professional development and training opportunities
Company-paid vendor certifications and training
Mentorship and opportunities to work on diverse projects
Hybrid and flexible work arrangements, depending on the position and business needs
Wellness and financial resources
A culture-rich organization with a family-valued atmosphere.

A full summary of available benefits is provided during the interview and onboarding process.

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More about this job

Skills

Troubleshooting
Support ICT system users
Research
Technical support
Microsoft 365
Microsoft Azure
Microsoft Active Directory
Microsoft Exchange
Microsoft Teams
Customer service
Customer experience
Documentation
Cloud technologies
DHCP
DNS
Implement ICT recovery system
Troubleshoot
VMware
Communication skills
Attention to detail
Problem solving

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