Jobs in the United States

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Added 35 mins ago
GA
Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Providence, RI
- $131,000 to $174,000 USD / year
Bachelor's degree from an accredited university or college with a minimum of 5 years of professional experience OR an Associate's degree with a minimum of 8 years of professional experience…
Added 52 mins ago
Software Development Engineer, Platform Engineering & Emerging Technology
Amazon Web Services, Inc.
Seattle, WA
…computing technologies and become a core part of the largest cloud infrastructure on the planet? AWS is seeking a ADC Engineer to own and advance mission critical services in our Amazon…
Added 3 hours ago
CO
Associate Traffic Engineer (Field)
City of Sammamish
Sammamish, WA
- $53.62 to $74.6 USD / hour
…results of your work on the street? Join City of Sammamish as our Associate Traffic Engineer (Field) and help keep our community moving safely and efficiently, from signals and signs to the…
Added 4 hours ago
Network engineer 2 (us citizenship required)
First National Bank
Pittsburgh, PA
…will accept two (2) years of commensurate experience with an associate degree, or four (4) years of commensurate experience without a bachelor's degree. Position Title: Network Engineer…
Added 4 hours ago
Network engineer 2 (us citizenship required)
First National Bank
Pittsburgh, PA
…will accept two (2) years of commensurate experience with an associate degree, or four (4) years of commensurate experience without a bachelor's degree. Position Title: Network Engineer…
Added 4 hours ago
Network engineer 2 (us citizenship required)
First National Bank
Pittsburgh, PA
…will accept two (2) years of commensurate experience with an associate degree, or four (4) years of commensurate experience without a bachelor's degree. Position Title: Network Engineer…
Added 5 hours ago
A
Associate Engineer, Technology I
AbbVie
North Chicago, IL
- $58,656 to $103,500 USD / year
Perform analyses and implement data, software, or infrastructure solutions to deliver precise, reliable, and reproducible products in a timely manner, under the direction of a more senior…
Added 6 hours ago
TH
Field Service Technician II Full Time
Texas Health Resources
Arlington, TX
- Full-time
In-House service engineer supporting Diagnostic Imaging Equipment
Added 6 hours ago
Field Service Engineer Drives and Automation
GE Vernova
Houston, TX
The Field Service Engineer – Drives-Performs a wide range of commissioning and Service tasks and ensures proper installation, service and commissioning of products and services. Provides…
Added 6 hours ago
Staff Engineer
Audacy
Houston, TX
Audacy is seeking a talented Regional Staff Engineer to join our Houston-based engineering team. This hands-on role is ideal for a proactive professional with robust radio broadcast…
Added 6 hours ago
Cloud Engineer
Reynolds & Reynolds
Houston, TX
Reynolds and Reynolds builds the software that runs automotive dealerships. Our Cloud Engineering team owns the infrastructure that powers those solutions, including how it is built, how it…
Added 6 hours ago
Associate Product Manager
Tint
Remote, United States
…equipping brands we partner with a sophisticated mix of technology infrastructure, services, and deep industry expertise. Embedded insurance can transform insurance from a product bought…
Added 6 hours ago
SL
Systems Administrator, Systems & Application IT
Salt Lake Community College (UT)
Salt Lake City, UT
- $87,499.54 to $97,842.27 USD / year
…Hat Certified System Administrator (RHCSA), Red Hat Certified Engineer (RHCE), Linux Foundation Certified System Administrator (LFCS), CompTIA Linux+, Microsoft Certified: Windows Server…
Added 6 hours ago
QA
Lead Facilities Technician
Quality Agents
Gaithersburg, MD
- $40 to $49 USD / hour
…maintain the clean and plant utility systems, HVAC and building infrastructure that keep GMP manufacturing, laboratory and storage spaces running at client sites, around the clock where the…
Added 6 hours ago
PA
Growth Associate (Contract, Remote)
Patronus AI, Inc.
Remote, United States
- $50 to $125 USD / hour
Patronus AI is a frontier lab developing simulation research and infrastructure to accelerate progress toward human-aligned AGI. We are on a mission to simulate all of the world’s…
Added 7 hours ago
Principal / Sr. Principal Engineer Software - Cloud & Applications
CORP-Corporate Office
United States
Northrop Grumman Aeronautics Systems has an opening for a Principal or Sr. Principal Software Engineer - Cloud and Applications to join our team of qualified, diverse individuals. This…
Added 7 hours ago
IG
Senior Tech Support - (Mac/Windows) Onsite
Insight Global
Virginia Beach, VA
- $137,000 USD / year
5+ years of hands-on experience in technical support, IT infrastructure, networking, or AV systems support.
Added 7 hours ago
UG
Principal Cybersecurity Analyst (Attack Surface Mgt.) On Site MN
UnitedHealth Group
Columbia, MD
- $112,700 to $193,200 USD / year
Cloud security certifications (e.g., AWS Certified Security - Specialty, Microsoft Certified: Azure Security Engineer Associate)
Added 7 hours ago
QA
Facilities Technician
Quality Agents
Gaithersburg, MD
- $34 to $42 USD / hour
…maintain the clean and plant utility systems, HVAC and building infrastructure that keep GMP manufacturing, laboratory and storage spaces running at client sites, around the clock where the…
Added 7 hours ago
W
AI Architect
WTW
Philadelphia, PA
- $120,000 to $150,000 USD / year
…engineers; set standards for authentication, API, CI/CD, and infrastructure-as-code patterns; establish reusable components and reference architectures; and drive ALM and governance across…
Added 8 hours ago
Information Technology Systems Engineer/Administrator
Arcfield
Westfields, VA
As part of a cross-functional team, the position will optimize and secure classified IT infrastructure(s) supporting customers operating within a Sensitive Compartmented Information…
Added 8 hours ago
Senior Engineer, Business Intelligence
Walton Enterprises
Bentonville, AR
The Senior Engineer, Business Intelligence builds and maintains the analytics and visualization layer used by Walton Enterprises teams to support data-informed decisions. This position…
Added 8 hours ago
Water Services Leader
Arup
San Francisco, CA
We are seeking a Water Services Leader to join Arup’s San Francisco office as an Associate - a leadership level that shapes our business through technical expertise, client leadership,…
Added 8 hours ago
Water Services Leader
Arup
Los Angeles, CA
We are seeking a Water Services Leader to join Arup’s Los Angeles office as an Associate - a leadership level that shapes our business through technical expertise, client leadership,…
Added 8 hours ago
Associate Software Engineer
Keyfactor, Inc.
Remote, United States
The Associate Software Engineer designs, implements, and maintains software code bases. This entry level role involves writing code, debugging, and learning fundamental software engineering…

Carrier Access IT

Managed Services Systems Engineer I

Clive, IA, United States

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Job details

Experience: High school diploma with at least 3 years of related client service experience.
Posting language: English
Posted: Nov 6, 2026

Original job description

Job Title: Systems Engineer I Department/Division: Managed Services Reports To: Managed Services Support Desk Manager

Job Summary:

The Systems Engineer Tier I is a key contributor to the Managed Services team, responsible for providing frontline technical support and maintaining the day-to-day operation of client IT systems. Working in a fast-paced environment, this role responds to and resolves service incidents and requests, communicates effectively with users and service providers, and helps ensure the delivery of reliable, high-quality IT services.

Essential Functions:

Coordinate and execute desktop and laptop deployment, including device imaging, configuration, software installation, user data migration, and post-deployment support to ensure a smooth transition for end users.
When needed, serve as on-site staff augmentation support at a customer location, providing hands-on IT support, troubleshooting, and end-user assistance to ensure minimal disruption to production operations.
Maintain current knowledge of relevant technology and will continually research industry best practices.
Provide Tier 1 technical support for managed services customers, including troubleshooting and resolving escalated desktop, server, network, and cloud-related issues.
Perform administration and support of Microsoft 365, Azure, Active Directory, Entra ID, Exchange Online, Teams, and related cloud services.
Mitigate future issues by monitoring and proactively resolving issues before they reach a critical state. This may involve responding to monitoring tickets and assisting with patch management.
With guidance from other team members, create and maintain basic to moderately complex systems for the benefit of internal and external clients.
Maintain a high level of customer service by communicating professionally, setting expectations, and ensuring a positive customer experience.
Develop and document knowledge of internal and external clients’ business and help provide options to resolve issues or proactively advance the organization forward.
Complete assigned tasks in a timely manner, track time in the ticketing system and communicate status to manager.
Track all documentation and communications through Carrier Access IT’s internal systems.
Work in the Clive, Iowa office.
Perform other tasks as needed and/or requested.

Education and Experience:

High school diploma with at least 3 years of related client service experience.
An associate's or bachelor’s degree in IT or a related field is preferred.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of some virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types.
Experience managing internal and external SSL certificates.
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing high-quality customer experience.
Ability to conduct and direct research into technical issues and products as required.
Ability to present ideas in a business-friendly and user-friendly language.
High level of self-motivation.
Meticulous attention to detail.
Proven analytical, strategic thinking and problem-solving abilities.
Ability to effectively prioritize, organize, and execute multiple tasks in a high-pressure environment.
Ability to thrive in a culture of growth, change and continuous learning.
Participate in an on-call rotation and respond to critical outages or after-hours support requests as required.
One that demonstrates a strong commitment to their role and is dependable in their attendance and punctuality, ensuring they are present and ready to contribute daily.
Occasional travel to client sites may be required.
Ability to work in an environment which may require:
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components.
Lifting and transporting moderately heavy objects (up to 60lbs), such as computers and peripherals
Climbing ladders, crawling, bending and squatting

Required skills and abilities:

Ability to conduct and direct research into technical issues and products as required.
Ability to present ideas in a business-friendly and user-friendly language.
High level of self-motivation.
Meticulous attention to detail.
Proven analytical, strategic thinking and problem-solving abilities.
Ability to effectively prioritize, organize, and execute multiple tasks in a high-pressure environment.
Ability to thrive in a culture of growth, change and continuous learning.
Participate in an on-call rotation and respond to critical outages or after-hours support requests as required.
One that demonstrates a strong commitment to their role and is dependable in their attendance and punctuality, ensuring they are present and ready to contribute daily.
Occasional travel to client sites may be required.
Ability to work in an environment which may require:
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components.
Lifting and transporting moderately heavy objects (up to 60lbs), such as computers and peripherals
Climbing ladders, crawling, bending and squatting

Benefits & Perks:

We offer a comprehensive benefits package designed to support our team members both personally and professionally, including:

401(k) retirement plan with employer match
Opportunities for quarterly bonuses (variable pay)
Paid time off and volunteer time off
Medical, dental, and vision coverage for employees and eligible dependents
100% company-paid life insurance and short-term and long-term disability insurance
Flexible spending accounts and health savings accounts
Career development and advancement opportunities
Professional development and training opportunities
Company-paid vendor certifications and training
Mentorship and opportunities to work on diverse projects
Hybrid and flexible work arrangements, depending on the position and business needs
Wellness and financial resources
A culture-rich organization with a family-valued atmosphere.

A full summary of available benefits is provided during the interview and onboarding process.

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More about this job

Skills

Troubleshooting
Support ICT system users
Research
Technical support
Microsoft 365
Microsoft Azure
Microsoft Active Directory
Microsoft Exchange
Microsoft Teams
Customer service
Customer experience
Documentation
Cloud technologies
DHCP
DNS
Implement ICT recovery system
Troubleshoot
VMware
Communication skills
Attention to detail
Problem solving

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