Jobs in the United States

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Added 1 min ago
Research Vessel Engineer
Virginia Institute of Marine Science
Remote, United States
The Vessel Engineer position serves aboard R/V Virginia (93 ft) and reports to the Captain while supporting the safe operations, maintenance, repair and inspection of the vessel’s…
Added 2 mins ago
FH
Senior Security Architect
First Hawaiian Bank
Remote, United States
- $113,500 to $150,000 USD / year
…Partners with risk, compliance, audit, and technology teams to support ongoing compliance initiatives that strengthen the Bank’s control…
Added 3 mins ago
Data Solutions Engineer
Holland & Knight LLP
United States
The Data Solutions Engineer supports the development and management of the Firm’s data warehouse / lakehouse, data analytics platforms, and related processes. This role contributes to the…
Added 3 mins ago
BT
Senior Components Engineer (BT-26217)
Bastion Technologies
Cypress, CA
- $140,000 to $165,000 USD / year
The Senior Components Engineer will support the various projects located in the Los Angeles, CA.
Added 3 mins ago
BT
Senior Components Engineer (BT-26216)
Bastion Technologies
Pasadena, CA
- $140,000 to $165,000 USD / year
The Senior Components Engineer will support the various projects located in the Pasadena, CA.
Added 5 mins ago
Lead Identity Infrastructure Engineer
Lincoln Financial
Greensboro, NC
The position is for a Lead Identity Infrastructure Engineer with experience designing, managing, securing, monitoring and supporting enterprise identity infrastructure, with primary…
Added 6 mins ago
Analyst, Data & Software Engineer
Ovative Group, LLC
United States
…front door for the EMRge product suite - we own first-line support, client onboarding execution, ongoing client maintenance, and GA product/feature rollouts, in partnership with our Product…
Added 6 mins ago
R&D Engineer – Advanced Welding Materials & Processes (EI/EII)
General Dynamics Electric Boat
Groton, CT
The Electric Boat Welding Engineering Advanced Concepts Team has multiple openings in support of research and development and production innovation from project initiation to implementation…
Added 6 mins ago
2027 Enterprise Resiliency Modeling and Simulation Engineer
The Aerospace Corporation
El Segundo, CA · Chantilly, VA
…concept and architecture design to performance assessment to application of space-enabled mission…
Added 6 mins ago
Senior DSP/SDR Engineer
The Aerospace Corporation
Chantilly, VA
We are looking for a Senior DSP/SDR Engineer to join our team and support critical programs that are vital to the success of today’s and tomorrow’s space architectures. This position…
Added 6 mins ago
Spacecraft Thermal Engineer
The Aerospace Corporation
El Segundo, CA · Chantilly, VA
We are looking for a Spacecraft Thermal Engineer (Senior Member of the Technical Staff / Member of the Technical Staff - Aeronautical and Mechanical Engineering) with a strong background in…
Added 6 mins ago
Solution Accelerator Systems Lead
The Aerospace Corporation
El Segundo, CA
…develop tools and models, and participate in rapid prototyping to support research, development, and programmatic decisions for internal and external…
Added 6 mins ago
Sr. Manufacturing & Controls Engineer
Clarios, LLC
MO
The Sr. Manufacturing & Controls Engineer will ensure production equipment operates safely, reliably, and efficiently. This role will manage and support manufacturing projects of varying…
Added 6 mins ago
Senior Electromagnetic Compatibility (EMC) Engineer
The Aerospace Corporation
El Segundo, CA · Huntsville, AL · Houston, TX · Chantilly, VA · Albuquerque, NM
Provide Electromagnetic Environmental Effects technical support to SMC, NRO, Civil and Commercial Space programs.
Added 6 mins ago
SPACE NORTH Theater Support Lead
The Aerospace Corporation
Peterson SFB, CO · Colorado Springs, CO
…concept and architecture design to performance assessment to application of space and space-enabled…
Added 6 mins ago
MEO Missile Warning & Tracking (MWT) SEIT Engineer
The Aerospace Corporation
El Segundo, CA · Aurora, CO · Colorado Springs, CO
…orbit (MEO). As the MEO Missile Warning & Tracking (MWT) SEIT Engineer, you will play an important role in the transition to a new proliferated Overhead Persistent Infrared (OPIR) MEO…
Added 6 mins ago
Systems Integration & Lab Infrastructure Engineer
PeopleTec, Inc.
Huntsville, AL
PeopleTec is seeking a Systems Integration & Lab Infrastructure Engineer to support PAE Maneuver Air.
Added 6 mins ago
Program Integrator
PeopleTec, Inc.
Huntsville, AL
PeopleTec is currently seeking a Program Integrator to support our Huntsville, AL location.
Added 6 mins ago
MEO Missile Warning & Tracking (MWT) Lead SEIT Engineer
The Aerospace Corporation
El Segundo, CA · Aurora, CO · Colorado Springs, CO
…(MEO). As the MEO Missile Warning & Tracking (MWT) Lead SEIT Engineer, you will play a pivotal role in the transition to a new proliferated Overhead Persistent Infrared (OPIR) MEO…
Added 6 mins ago
Kubernetes Engineer
The Aerospace Corporation
El Segundo, CA · Chantilly, VA
The Aerospace Corporation is seeking a skilled Kubernetes Engineer (Technical and Cloud Computing Engineer Staff IV/V) with expertise in Kubernetes, Linux, programming, and automation. In…
Added 6 mins ago
Cyber Engineer
PeopleTec, Inc.
Huntsville, AL
PeopleTec is currently seeking a Cyber Engineer to support our Huntsville, AL location.
Added 6 mins ago
Digital Communication DSP Engineer
The Aerospace Corporation
El Segundo, CA
…Then a role as a Digital Communications & Signal Processing Engineer in the Digital Communication Implementation Department (DCID), under The Aerospace Corporation’s Mission Payloads…
Added 7 mins ago
Engineer/ Senior Engineer - Welding
Dominion Energy
WATERFORD, CT
…level position in the engineering series provides engineering support in designated company area, or specific engineering discipline. Performs and/or reviews engineering calculations,…
Added 1 hour ago
Project Engineer
Schwan's Company
Salina, KS
Beyond base salary, we offer a competitive Total Rewards package designed to support your overall well-being, including comprehensive health benefits, time off programs, and retirement and…
Added 1 hour ago
SC
Sr Continuous Improvement Engineer
Schwan's Company
Pasadena, TX
- $83,000 to $139,000 USD / year
We are hiring a Sr. Continuous Improvement Engineer in Pasadena, TX. In this role you will be responsible for identifying, developing, evaluating, and adapting innovative food processes and…

Carrier Access IT

Managed Services Systems Engineer I

Clive, IA, United States

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Job details

Experience: High school diploma with at least 3 years of related client service experience.
Posting language: English
Posted: Nov 6, 2026

Original job description

Job Title: Systems Engineer I Department/Division: Managed Services Reports To: Managed Services Support Desk Manager

Job Summary:

The Systems Engineer Tier I is a key contributor to the Managed Services team, responsible for providing frontline technical support and maintaining the day-to-day operation of client IT systems. Working in a fast-paced environment, this role responds to and resolves service incidents and requests, communicates effectively with users and service providers, and helps ensure the delivery of reliable, high-quality IT services.

Essential Functions:

Coordinate and execute desktop and laptop deployment, including device imaging, configuration, software installation, user data migration, and post-deployment support to ensure a smooth transition for end users.
When needed, serve as on-site staff augmentation support at a customer location, providing hands-on IT support, troubleshooting, and end-user assistance to ensure minimal disruption to production operations.
Maintain current knowledge of relevant technology and will continually research industry best practices.
Provide Tier 1 technical support for managed services customers, including troubleshooting and resolving escalated desktop, server, network, and cloud-related issues.
Perform administration and support of Microsoft 365, Azure, Active Directory, Entra ID, Exchange Online, Teams, and related cloud services.
Mitigate future issues by monitoring and proactively resolving issues before they reach a critical state. This may involve responding to monitoring tickets and assisting with patch management.
With guidance from other team members, create and maintain basic to moderately complex systems for the benefit of internal and external clients.
Maintain a high level of customer service by communicating professionally, setting expectations, and ensuring a positive customer experience.
Develop and document knowledge of internal and external clients’ business and help provide options to resolve issues or proactively advance the organization forward.
Complete assigned tasks in a timely manner, track time in the ticketing system and communicate status to manager.
Track all documentation and communications through Carrier Access IT’s internal systems.
Work in the Clive, Iowa office.
Perform other tasks as needed and/or requested.

Education and Experience:

High school diploma with at least 3 years of related client service experience.
An associate's or bachelor’s degree in IT or a related field is preferred.
Strong working knowledge of desktop support, server administration, networking, cloud technologies, and business application support.
Experience administering and troubleshooting:
Active Directory
Group Policy
DHCP and DNS
User and identity management
Microsoft 365 and Exchange Online
Experience utilizing Remote Monitoring and Management (RMM) platforms such as N-able, LogicMonitor, or similar tools.
Working knowledge of backup and disaster recovery solutions, including monitoring, troubleshooting, and restoration processes.
Ability to plan, deploy, maintain, and troubleshoot workstation, server, and cloud-based solutions.
Experience working within a PSA/ticketing platform such as ConnectWise Manage, is preferred.
Knowledge of some virtualization technologies including:
VMware vSphere/ESXi
Microsoft Hyper-V
Virtual infrastructure maintenance, troubleshooting, and lifecycle upgrades
Understanding of external DNS services and record types.
Experience managing internal and external SSL certificates.
Excellent troubleshooting, customer service, communication, and documentation skills.
Ability to manage multiple priorities while maintaining service level agreements (SLAs) and providing high-quality customer experience.
Ability to conduct and direct research into technical issues and products as required.
Ability to present ideas in a business-friendly and user-friendly language.
High level of self-motivation.
Meticulous attention to detail.
Proven analytical, strategic thinking and problem-solving abilities.
Ability to effectively prioritize, organize, and execute multiple tasks in a high-pressure environment.
Ability to thrive in a culture of growth, change and continuous learning.
Participate in an on-call rotation and respond to critical outages or after-hours support requests as required.
One that demonstrates a strong commitment to their role and is dependable in their attendance and punctuality, ensuring they are present and ready to contribute daily.
Occasional travel to client sites may be required.
Ability to work in an environment which may require:
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components.
Lifting and transporting moderately heavy objects (up to 60lbs), such as computers and peripherals
Climbing ladders, crawling, bending and squatting

Required skills and abilities:

Ability to conduct and direct research into technical issues and products as required.
Ability to present ideas in a business-friendly and user-friendly language.
High level of self-motivation.
Meticulous attention to detail.
Proven analytical, strategic thinking and problem-solving abilities.
Ability to effectively prioritize, organize, and execute multiple tasks in a high-pressure environment.
Ability to thrive in a culture of growth, change and continuous learning.
Participate in an on-call rotation and respond to critical outages or after-hours support requests as required.
One that demonstrates a strong commitment to their role and is dependable in their attendance and punctuality, ensuring they are present and ready to contribute daily.
Occasional travel to client sites may be required.
Ability to work in an environment which may require:
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components.
Lifting and transporting moderately heavy objects (up to 60lbs), such as computers and peripherals
Climbing ladders, crawling, bending and squatting

Benefits & Perks:

We offer a comprehensive benefits package designed to support our team members both personally and professionally, including:

401(k) retirement plan with employer match
Opportunities for quarterly bonuses (variable pay)
Paid time off and volunteer time off
Medical, dental, and vision coverage for employees and eligible dependents
100% company-paid life insurance and short-term and long-term disability insurance
Flexible spending accounts and health savings accounts
Career development and advancement opportunities
Professional development and training opportunities
Company-paid vendor certifications and training
Mentorship and opportunities to work on diverse projects
Hybrid and flexible work arrangements, depending on the position and business needs
Wellness and financial resources
A culture-rich organization with a family-valued atmosphere.

A full summary of available benefits is provided during the interview and onboarding process.

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More about this job

Skills

Troubleshooting
Support ICT system users
Research
Technical support
Microsoft 365
Microsoft Azure
Microsoft Active Directory
Microsoft Exchange
Microsoft Teams
Customer service
Customer experience
Documentation
Cloud technologies
DHCP
DNS
Implement ICT recovery system
Troubleshoot
VMware
Communication skills
Attention to detail
Problem solving

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