Customer Success Manager

Customer Success Manager About Carolina Beverage Group We are a world-class specialty beverage co-packer for leading beverage brands. Headquartered in Mooresville, NC, with locations in Cold Spring, MN and Fort Worth, TX, we are proud of the strong team of approximately 1,400 people we have built. Ownership continues to invest in new equipment and expanded operations at every site, creating real growth opportunities across production, blending, ingredients, quality, maintenance, warehousing, and commercial roles.

Own the customer. Move the line. Make the brands we pour for succeed. Every great beverage brand has someone at its co-packer who picks up the phone, knows the production schedule cold, and gets things done across the plant. At Carolina Beverage Group, that person is our Customer Success Manager. If you love beverage manufacturing and thrive when you are the connection between a customer’s big plans and a plant floor that has to deliver, this is your seat at the table. What this role is You are the primary day-to-day relationship owner for your assigned customers and their internal advocate and will be available to be in office 100% of time. You will understand each customer’s products, priorities, growth plans, and operational needs, then rally Commercial, Planning, Operations, Quality, Finance, Supply Chain, Warehousing, and Logistics to deliver. You report into the SVP of Commercial Sales and work alongside our Account Managers. What you will do

• Be the face of the account. Build strong relationships across customer operations, planning, quality, and finance, and keep communication proactive and responsive.
• Launch what’s new. Coordinate onboarding and commercialization of new customers, products, SKUs, and packaging changes, making sure requirements are documented and understood internally.
• Connect demand to capacity. Partner with Planning and Operations to match customer forecasts and commitments to manufacturing capability, and flag supply, inventory, or scheduling constraints early with solutions in hand.
• Solve it across departments. Lead cross-functional resolution of production, quality, materials, inventory, warehousing, logistics, invoicing, and service issues, with timely escalation when needed.
• Show the performance. Prepare customer scorecards, business reviews, and monthly and quarterly reports covering production performance, service, quality, inventory, projects, and forecasts.
• Grow the partnership. Understand customers’ long-term growth plans, identify how we can support them, and keep the SVP of Commercial Sales informed on relationship health and opportunities.
• Host and visit. Lead or support customer visits to our facilities and visit customer locations as needed.

What you bring

• Bachelor’s degree in business, supply chain, operations, food science, marketing, finance, or a related field preferred; equivalent experience considered
• 2+ years in customer success, account management, commercial, customer service, or project management preferred
• Food and/or beverage manufacturing experience strongly preferred, including working knowledge of processing, filling, packaging, production planning, quality, warehousing, and logistics
• Excellent written, verbal, and presentation skills, and the ability to lead cross-functional teams and drive accountability without direct authority
• Commercial and financial aptitude: pricing, forecasts, budgets, volume commitments, and basic manufacturing economics
• Strong problem-solving and data skills, with the ability to turn performance data into clear priorities
• A calm, solutions-focused approach during escalations and changing conditions
• Willingness to travel periodically to customer locations and company facilities

What we offer

• Competitive pay with bonus opportunity
• Stable employment and room to grow
• Benefits eligibility on the 1st of the month following 60 days of employment
• 401(k) with company match and 100% vesting immediately upon hire

Ready to be the customer’s champion inside the plant? Apply today.