Holland America Line has been exploring the world since 1873. Our ships offer innovative features and enriching experiences focused on destination exploration and personalized travel, inviting guests to savor the journey.
The Manager, Technical Inventory Controls is responsible for assisting in the management and control of technical inventory across Holland America, Princess Cruises, and Seabourn Cruise Line. This includes overseeing and assisting in implementing policies and reporting, that ensures accuracy of inventory, securing / controlling inventory, as well as ordering, receiving and issuance processes. Working with Technical Operations, Supply Chain, and Asset Management teams within the brands and Corporate MAST teams to ensure cohesive strategies and identifying areas of opportunities to improve operational efficiencies, controls, and data quality through process changes and/or training. This role leads a team of professionals, establishes operating standards, provides technical direction, manages performance, and ensures accountability for results. The ideal candidate brings extensive inventory control experience, strong analytical and communication skills, and advanced proficiency with inventory management systems and Microsoft Excel.
Here’s a summary of what Holland America Line is looking for. Is this you?
Responsibilities:
Inventory Controls:
- Assist in developing, implementing, and enforcing inventory control processes and procedures.
- Responsible for maintaining the integrity and accuracy of AMOS database and subsequent inventory control systems.
- Responsible for ensuring compliance to HESS Inventory Control policies.
- Oversight of onboard Technical Inventory Control procedures.
- Create executive reporting and KPI trending as required.
Process Improvement:
- Drive process improvements for data recording / collection methods and standardization of inventory processes.
- Responsible for ensuring accurate Corrective and Preventative Action (CAPA) are created and carried out across the fleet for data inaccuracies, inventory control gaps, and non-compliance issues.
- Collaborate with Corporate MAST IC COE and Demand & Supply Planning for data / process improvements and reconciliation of discrepancies and non-compliance.
Change Management:
- Assist in new system's and process implementation.
- Data Management: Oversee the import and management of data, ensuring accuracy and consistency in forecasts..
- Provide training and support to other users, helping them understand and effectively use the systems and tools.
- Continuously oversee the performance of inventory controls, collect feedback, and collaborate with the COE to identify and implement potential improvements.
Collaboration
- Work closely with shoreside and shipboard Technical and Deck / Maritime Operations, collaborating with the Demand Planning, Inventory Control, and Procurement shoreside teams in both day-to-day reporting as well as longer term projects
- Manage and mentor both the shoreside and shipboard Inventory teams on inventory management systems, standard operating procedures, and inventory control processes.
- Provide analytical support for key strategic and corporate initiatives (MAST, Demand Planning, Supply Planning).
- Provide analytical support for development of business cases for new technologies, systems and programs to drive maintenance and inventory improvement initiatives.
Knowledge, Skills & Abilities:
- Scope: The role requires the ability to analyze large datasets to identify trends, inefficiencies, and compliance risks, fitting into the organization by ensuring inventory accuracy and efficiency across vessels impacting global operations. Success in this role depends on a strong ability to conduct in-depth research, apply critical thinking, mentor and manage teams, and collaborate across departments to develop solutions that align with strategic objectives and regulatory requirements. Through this problem-solving focus, the Manager plays a crucial part in transforming inventory into a managed, cost-effective asset that supports fleet-wide technical performance.
- Problem solving: The Manager, Technical Inventory Controls addresses complex inventory issues where system data, physical inventory, operational requirements, and business priorities may not align. The role analyzes multiple sources of information to determine the underlying causes of discrepancies and distinguish isolated issues from broader process or control concerns. Problems frequently require evaluation of downstream impacts before determining the appropriate course of action, particularly when technical parts are critical, high-value, difficult to source, or required for future operational activity. The Manager exercises judgment when established procedures do not fully address the circumstances and determines solutions within applicable policies and business plans. The position anticipates inventory risks by evaluating trends, exceptions, utilization patterns, and changing operational requirements before they create larger business challenges. Solutions may require balancing inventory availability, storage limitations, system accuracy, asset requirements, and operational priorities across multiple stakeholders. The role escalates matters requiring broader authority while providing senior management with clear analysis, options, risks, and recommendations to enable informed decisions.
- Impact: The role has a significant impact on operational readiness, compliance, and cost-effectiveness of inventory management, supporting fleet-wide technical performance. By delivering data-driven insights and identifying opportunities for optimization, the Manger directly influences the reliability and effectiveness of technical inventory practices, inventory accuracy, cost efficiency, and supply chain reliability. Decisions made within the role affect the organization’s ability to maintain appropriate visibility and control over technical parts, spares, and stored assets. The position contributes to the effective use of inventory by strengthening the information and controls used to determine what is held, where it is located, and how it is utilized. Effective execution reduces exposure associated with inaccurate records, excess or obsolete inventory, inappropriate storage, and unavailable technical parts. The role influences the quality of information available to leaders when evaluating inventory trends, operational requirements, and asset-related decisions. Consistent practices established through this position contribute to stronger governance and greater confidence in technical inventory information across the business. The Manager’s results have implications beyond the immediate team by influencing operational effectiveness, inventory-related decision-making, and the stewardship of technical assets.
- Leadership: The Manager, Technical Inventory Controls provides direct leadership to a team of professional employees responsible for technical inventory activities across HAL, SBN, and PCL. The role establishes team priorities and translates departmental objectives into clear expectations, deliverables, and measures of success. The Manager determines how available resources are deployed in response to workload, operational challenges, project demands, and changing business priorities. The position sets individual performance objectives, conducts performance reviews, provides coaching and development, and recommends pay or recognition actions within established authority. The role creates accountability by defining decision rights, reinforcing operating expectations, and addressing performance or capability gaps when they arise. Beyond direct reports, the Manager provides subject-matter leadership to cross-functional stakeholders whose activities intersect with technical inventory controls and requirements. The position receives direction from senior management on broader priorities while exercising independent managerial judgment in leading the team and delivering results within the function.
Essential/Minimum qualifications:
Required:
- Bachelor's Degree required, preferred field of Data Analytics / Data Engineering
- 7+ Years experience in inventory controls and data analysis
- 3+ Years experience in team management
- Strong analytical and problem-solving skills
- Expert level knowledge of Excel, Microsoft Office, PowerPoint, and Power BI
- Excellent verbal and written communication in English
- Working understanding Data Warehouse, data virtualization, and data visualization
- Working knowledge of AMOS or similar WMS/ERP
Preferred:
- Postgraduate degree in Data Engineering / Data Analytics
- APICS CPIM certificate or equivalent
- Understanding of Inventory Controls and difference between Inventory Control and Inventory Management
- Understanding of Stata/R MATLAB, or SQL
- Working knowledge of shipboard and/or warehouse inventory operations
Essential Experience required:
- Experience managing technical inventory within shipboard, maritime, warehouse, or comparable asset-intensive complex operations.
- Experience working across multiple business units, brands, or operational environments.
- Experience with inventory management systems and data analysis.
- Proven track record of process improvement and change management initiatives.
- Experience working in a complex, fast-paced environment with cross-functional teams.
- Able to multi-task with an understanding of project priorities
- Capable of working with multiple large data sets from various sources simultaneously and cleanse dirty data
Travel: 25-50% with shipboard travel likely Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.
**This position is classified as “in-office.” As an in-office role, it requires employees to work from a designated office Monday through Thursday each week. Employees may work from their homes on Fridays.
What You Can Expect
- Cruise and Travel Privileges for You and Your Family
- Health Benefits
- 401(k)
- Employee Stock Purchase Plan
- Training & Professional Development
- Tuition & Professional Certification Reimbursement
- Base Salary Range: $83,300 to $112,500. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidate’s qualifications and experience uniquely.
Our Culture…Stronger Together Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at: https://www.hollandamerica.com/en_US/our-company/mission-values.html
Holland America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Americans with Disabilities Act (ADA) Holland America will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com
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