The SEI helps advance software engineering principles and practices and serves as a national resource in software engineering, computer security, and process improvement. The SEI works closely with defense and government organizations, industry, and academia to continually improve software-intensive systems. Its core purpose is to help organizations improve software engineering capabilities and develop or acquire the right software, defect-free, within budget and on time, every time.

About The Role:

Primary technical support for both asynchronous eLearning and Live-Online learning sessions. Ensure that learners and instructors have the uninterrupted, high-quality digital environment they need to succeed.

What you’ll do:

LMS Administration

System Administration: Build, configure, and deploy training content within the LMS as directed by the LMS Lead.
Data Integrity: Manage student enrollments for live-online sessions and ensure all student records are accurately updated upon course completion.
Reporting: Generate and distribute weekly reports regarding client training status and learner progress.
Documentation: Maintain meticulous documentation of system settings, workflows, and standard operating procedures to ensure continuity.

Virtual Learning & Support

Live-Online Moderation: Act as the technical moderator for virtual classroom sessions, supporting instructors to ensure smooth delivery of content.
Technical Readiness: Audit and ensure all technical requirements (audio, video, connectivity) are optimized for online deliveries.
Help-Desk Support: Serve as the first point of contact for troubleshooting technical issues related to SEI eLearning and SEI Live-Online Learning platforms.

Who you are:

Domain Expertise: Proven experience in Educational Technology or a closely related field.
LMS Proficiency: Hands-on experience managing Learning Management Systems (experience with Docebo is highly preferred).
Virtual Tools: Strong technical command of video-conferencing platforms (specifically Zoom) and collaborative digital environments.
Software Suite: Proficiency in Microsoft Office products and modern collaborative tools used for training content development.

Core Competencies

Communication: Excellent verbal and written communication skills for interacting with both technical teams and non-technical learners.
Time Management: A demonstrated ability to juggle multiple tasks, manage competing priorities, and meet deadlines in a fast-paced environment.
Problem-Solving: A proactive approach to troubleshooting technical hurdles in real-time.

Joining the CMU team opens the door to an array of exceptional benefits.

Benefits eligible employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance as well as a generous retirement savings program with employer contributions. Unlock your potential with tuition benefits, take well-deserved breaks with ample paid time off and observed holidays, and rest easy with life and accidental death and disability insurance.

Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team to help navigate childcare needs, fitness center access, and much more!

For a comprehensive overview of the benefits available, explore our Benefits page.

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond credentials, we evaluate the role and responsibilities, your valuable work experience, and the knowledge gained through education and training. We appreciate your unique skills and the perspective you bring. Your journey with us is about more than just a job; it’s about finding the perfect fit for your professional growth and personal aspirations.

Are you interested in an exciting opportunity with an exceptional organization?! Apply today!

Location Pittsburgh, PAJob Function Systems Administration and SupportPosition Type Staff – RegularFull Time/Part time Full timePay Basis

SalaryMore Information:

Please visit “Why Carnegie Mellon” to learn more about becoming part of an institution inspiring innovations that change the world.
Click here to view a listing of employee benefits
Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran.
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