Site Supervisor - Direct Care Services

POSITION SUMMARY

As the Site Supervisor, you will make a genuine difference in the lives of the Individuals we serve by providing direct leadership over the assigned site(s). This position will focus on advancing the personal independence, dignity, and growth of the individuals we serve while overseeing daily operations and supervision of the staff members.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Employee Management and Leadership

• Review service plans with all staff members to ensure understanding of the needs of each member served.
• Ensure staff have appropriate documentation, training, and guidance to provide quality care for the individuals served. This may include a house “play book” with quick reference sheets for the individuals served.
• Support and coach your staff through job shadowing, training, and modeling desired outcomes.
• Provide constructive feedback through regular site meetings and annual staff evaluations.
• Issue corrective action using the appropriate platform (as needed).
• Suggest/request additional training or support to address staff needs and ensure staff success.

Time, Attendance, and Staffing

• Review timecards daily and address any missed punches or punch add/change requests.
• Review and approve/deny mileage requests.
• Complete final review, corrections and approval of timecards
• Communicate with the HR department for guidance and support with staffing needs.
• Collaborate and assist the HR department to ensure all open shifts are filled with appropriate staff, taking into consideration training, and full-time/part-time status.

Communication

• Interact daily with the individuals we serve and DSPs, listening and appropriately responding to their concerns.
• Maintain professional boundaries while performing the role of mentor with both staff and individuals served.

Medication Management

• Ensure appropriate medication management for your site, including:
• Communication with pharmacies and medical professionals
• Picking up medications (as needed)
• Appropriately recording medications in the MAR
• Removal and appropriate destruction of unused medications

Appointment and Transportation Coordination

• Collaborate with individuals served to assist in setting up all appointments.
• Arrange transportation for the individuals we serve, including medical, dental, vision, specialist and other necessary appointments.

Documentation Oversight

• Ensure the completion and accuracy of required shift documentation for all individuals and all shifts, including service documentation (ISP) and MARs.
• Document your review of ISP and MAR data and issue corrective action as needed.
• Review GERs daily to ensure accuracy and follow-up as needed.

Caring Hands & More offers a comprehensive benefit package including:

• Medical, Dental & Vision Coverage
• Health and Disability Insurance
• Simple IRA with Company Match
• Paid Leave Time and Holidays
• Opportunities for Growth & Advancement
• Casual Work Environment

Qualifications

QUALIFICATIONS

You need to be at least 18 years of age and possess a minimum of a high school diploma or equivalency. A minimum of 2 years of related work experience is required. Previous leadership experience is preferred. Additional requirements include:

• Valid driver’s license in good standing along with reliable transportation and auto insurance.
• A passion to support others, respect for individual differences, and the ability to advocate for the best plan of action for the individuals we serve.
• Sound judgment and decision-making skills.
• Ability to learn and implement new skills and services delivery methods.
• Strong interpersonal and communication skills
• Demonstrated ability to maintain professionalism with individuals we serve, direct care staff, peers, supervisors, agency leadership and outside stakeholders.