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Data Analyst (107759)
Employees Retirement System of Texas
Austin, TX
- $5,000 to $6,449 USD / month
Experience with statistical software such as Microsoft SQL Server, R, and Tableau.
Added 1 min ago
Recruiting Analyst
BAE Systems
Charlotte, NC
Experience with data management and reporting tools, such as Excel, SQL, or data visualization software
Added 3 mins ago
Software Developer SME (SIPR Case Management Systems) – TS/SCI
Xcelerate Solutions
Remote, United States
Xcelerate Solutions is seeking a Software Developer SME SIPR. Who will assist with the modernization of NCIS’s case management for classified networks.
Added 3 mins ago
Software Developer SME (Containerized Applications Specialist) – TS/SCI
Xcelerate Solutions
Remote, United States
Develop, modify, troubleshoot, and optimize PL/SQL code, including stored procedures, functions, packages, triggers, and complex database queries.
Added 3 mins ago
Solution Architect / Cloud Native Lead- Lead Software Engineer 1
Capgemini
Atlanta, GA, GA · Irving, TX, TX · Nashville, TN, TN · Chicago, ND · Houston, TX, TX · Bridgewater, NJ, NJ · San Francisco, CA, CA
…Virtual WAN and ExpressRoute, AKS, App Service, Functions, Azure SQL and Cosmos DB, Azure Monitor, Microsoft Defender for Cloud, Azure OpenAI and AI…
Added 3 mins ago
Java Full Stack Developer
Capgemini
New York, NY, NY
Hands on experience with **MS SQL/RDBMS or NoSQL MongoDB** including complex SQL, Stored Proc and performance tuning.
Added 4 mins ago
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Full Stack REST Java SQL Angular
Kforce
Westlake, TX
- $70 to $80 USD / hour
Kforce has a client in Westlake, TX that is seeking a Full Stack REST Java SQL Angular.
Added 5 mins ago
Power BI Engineer
QualityAI
Santa Clara, CA
Data sources such as SQL databases, APIs, and cloud data platforms (as applicable)
Added 6 mins ago
Director of Analytics & Business Intelligence (Enterprise Reporting & Performance)
Hearst
NY
Proficiency in SQL, Excel, or other data query and manipulation tools
Added 6 mins ago
Systems Engineer
Grantek Systems Integration
Indianapolis, IN
…High-level software solution design (involving C#, HTML5, .NET, SQL, VB, VBA, and more). All junior team members will enter our mentoring program, where they will work directly beside our…
Added 6 mins ago
Systems Designer
Grantek Systems Integration
Cleveland, OH
…High-level software solution design (involving C#, HTML5, .NET, SQL, VB, VBA, and more). All junior team members will enter our mentoring program, where they will work directly beside our…
Added 6 mins ago
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Systems Engineer
Grantek Systems Integration
San Jose, CA
- $95,000 to $120,000 USD / year
…High-level software solution design (involving C#, HTML5, .NET, SQL, VB, VBA, and more). All junior team members will enter our mentoring program, where they will work directly beside our…
Added 7 mins ago
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Environmental Data Scientist
AECOM
Raleigh, NC
- $80,000 to $110,000 USD / year
Automate reporting deliverables, data validation, and data management workflows (e.g., Python, SQL, Power BI, EQuIS)
Added 10 mins ago
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Software Engineer - Trust & Platform Security
Snowflake
Bellevue, WA
- $160,000 to $230,000 USD / year
- Solid coding skills in SQL, Java, Python and exposure to building distributed or backend systems and willingness for full stack exposure
Added 11 mins ago
Data Engineer, PXT EXR-Ops Tech
Amazon.com Services LLC
Bellevue, WA
- Experience with one or more query language (e.g., SQL, PL/SQL, DDL, MDX, HiveQL, SparkSQL, Scala)
Added 11 mins ago
Early-Career Marketing Intelligence Analyst
RTI International
Research Triangle Park, NC · Raleigh, NC
Experience using SQL or other data querying tools to retrieve, manipulate, or analyze data.
Added 11 mins ago
Data Engineer II
University of South Florida
Tampa, FL
- Create and maintain SAS, SQL, and related data processing programs to extract, subset, transform, summarize, and validate data from large and complex databases and institutional systems.
Added 12 mins ago
Data & Analytics Lead Consultant
Allstate
Remote, United States
Apply modern data technologies and frameworks such as Microsoft Fabric, Azure, Spark, Python/PySpark, SQL, Kafka, dbt, or equivalent technologies.
Added 12 mins ago
Data & Analytics Expert
Allstate
Remote, United States
Develop complex data solutions using Python, PySpark, Scala, SQL, or comparable engineering languages.
Added 13 mins ago
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Principal Embedded Software Engineer
Actalent
Dallas, TX
- $70 to $85 USD / hour
Experience with JavaScript, JSON, and SQL for data handling or tooling.
Added 13 mins ago
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Senior QA Engineer
Foodsmart
Remote, United States
- $140,000 to $150,000 USD / year
Comfortable writing and executing SQL queries for backend validation
Added 13 mins ago
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DevOps Engineer
Foodsmart
Remote, United States
- $180,000 to $190,000 USD / year
You will develop backend systems with strong proficiency in TypeScript, Java, Python, Node.js, and SQL-based RDBMS such as PostgreSQL or MySQL, leveraging CDK (AWS Cloud Development Kit).
Added 14 mins ago
Senior Manager, Platform Software Engineering
Oracle
United States
Added 14 mins ago
IT Systems AnalystII
Chickasaw Nation Industries, Inc.
Egg Harbor City, NJ
Familiarity with web application development technologies, including HTML5/XHTML, CSS, PHP, JavaScript, SQL, and JSON
Added 14 mins ago
Full Stack Java/Python Tech Lead - Vice President
Citigroup
Rutherford, NJ

Closed listing

CarGurus

Senior Support Engineer

Boston, MA, United States

$92,000 - $115,000 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $92,000 - $115,000 USD
Posting language: English
Posted: Oct 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Who we are

At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we’re the largest and fastest-growing automotive marketplace, and we’ve been profitable for over 15 years.

What we do

The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus - our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!

Role overview

The Senior Support Engineer is the technical specialist inside Customer Operations & Support who closes the gap between "a dealer reports a problem" and "Engineering has a clean ticket to act on." You will reproduce defects, read traces and logs, validate IMS partner integrations, and decide whether an issue is a bug, expected behavior, a configuration problem, or a partner-side failure.

What you'll do

Serve as the technical escalation point for all products, including SaaS ones.
Reproduce dealer-reported issues in-product, read distributed traces in Observe and Honeycomb, and correlate logs across Site, Dealer Data Service, Pricing services, ML rec models, and IMS partner APIs.
Distinguish true defects from expected behavior, configuration issues, or partner-side failures (DealerCenter, DealerSync, vAuto, Dealer Specialties, Vincue, MotorcarMarketing).
Submit clean, reproducible tickets to Product Acceleration (PAES) and Engineering, with steps, evidence, and impact framing.
Own the FireHydrant trigger decision during business hours for products; coordinate with on-call engineers during incidents.
Partner with Tier 1 and Tier 2 Dealer Support Operations to handle escalations and upskill the team over time.
Contribute to and maintain the Product Support Playbook: SLA framework, severity definitions, escalation paths, status page integration, named case routing in Salesforce.
Validate launch readiness for new products against the COS/Engineering intake gate (uptime SLO, alerting, status page, escalation tree, training, dedicated Slack channel).
Participate in postmortems and represent the customer-impact narrative; help drive resiliency improvements upstream.
Build feedback loops with Product Marketing and Sales Specialists so dealer expectations align with what we can support.

What you'll bring

4+ years in a technical support, support engineering, solutions engineering, or customer engineering role at a B2B company.
Demonstrated ability to read logs and distributed traces (Observe, Honeycomb, Datadog, Splunk, or equivalent), validate API payloads, and reproduce defects in production software.
Comfort working with SQL, XML, JSON, and REST API responses; basic scripting in Python, Bash, or a similar language to investigate issues.
Strong written and verbal communication; able to translate between dealers, account teams, Product, and Engineering.
Calm judgment in incident situations and the ability to make defensible "is this an outage" calls.
Experience supporting products with third-party data integrations (CRM, DMS, inventory feeds, ML/pricing services).
Familiarity with FireHydrant, PagerDuty, or similar incident management tooling.
Exposure to automotive retail, dealer software, or marketplace platforms.
Experience standing up support processes for new product launches, not just operating mature ones.
Salesforce Service Cloud familiarity.

The displayed range represents the expected annual base salary / On-Target Earnings (OTE) for this position. On-Target Earnings (OTE) is inclusive of base salary and on-target commission earnings, which applies exclusively to sales roles.

Individual pay within this range is determined by work location and other factors such as job-related skills, experience, and relevant education or training.

This annual base salary forms part of a comprehensive Total Rewards Package. In addition to benefits, this role may qualify for discretionary bonuses/incentives and Restricted Stock Units (RSUs).

Position Pay Range

$92,000 - $115,000 USD

Working at CarGurus

We reward our Gurus’ curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.

CarGurus may require in-person interviews as part of our hiring process, particularly for positions based in our Boston and Dublin offices. Candidates selected for an in-person interview will be notified in advance. Please be aware that travel expenses are the responsibility of the candidate.

We welcome all

CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential - starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That’s why we hope you’ll apply even if you don’t check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus.

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