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Added 2 mins ago
W4
Robotic Process Automation (RPA) Engineer
West 4th Strategy
Remote, United States
- $125,000 to $132,500 USD / year
We need an experienced Robotic Process Automation (RPA) Engineer at the Office of the Under Secretary of Defense for Personnel and Readiness (OUSD(P&R)) Comptroller. This office manages the…
Added 3 mins ago
Senior Software Engineer Technical Remediation & Enablement
Citi
NY · New York
The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination…
Added 6 mins ago
Sales Engineer - West
Crane ChemPharma & Energy Corp
Remote, United States
The Sales Engineer is a key contributor with the responsibility of sales and margins for a territory within a defined geographic region for Crane ChemPharma & Energy. This individual…
Added 7 mins ago
Customer Identity Platform Engineer
Ford Global
Remote, United States
The Customer Identity Platform Engineer will contribute to the engineering, development, and 24/7 support of identity and access management highly available solutions for the customer…
Added 7 mins ago
Quality Systems Engineer II, (Quality, Day Shift Mon-Fri)
Panasonic North America
Sparks, NV
The Quality Systems Engineer Level 2 support / lead the development, implementation, maintenance, and continual improvement of the Quality Management System (QMS) in compliance with ISO…
Added 7 mins ago
Sr. Application Security Engineer
American Express Global Business Travel
Carson City, NV
We are seeking an experienced Senior Application Security Engineer to join our team in the corporate travel industry. This remote position requires a unique blend of application development…
Added 7 mins ago
Laboratory Operations Support Engineer
Eurofins
West Point, PA
…studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular…
Added 9 mins ago
Senior Engineer - Firmware
Vector Atomic
Pleasanton, CA
We are looking for a skilled Senior Firmware Engineer to join a cross-functional team of physicists, electronics engineers, and firmware developers building next-generation quantum sensing…
Added 10 mins ago
PRODUCT DEVELOPMENT TEST TECHNICIAN
VYBOND SPECIALTY ADHESIVES LLC
Franklin, KY
The Product Development Test Technician is responsible for executing laboratory testing and preparing lab-scale samples to support research, new product development, product improvement,…
Added 10 mins ago
Product Engineer - Manufacturing
Plexus Corp.
Buffalo Grove, IL
…and be empowered to reach your full potential through various development programs designed to accelerate your…
Added 10 mins ago
Software Engineer II
Availity
Remote, United States
Reporting to Manager, Software Engineering the Software Engineer II will develop and maintain payer customer implementations supporting our Authorizations suite. We anticipate ~80% backend…
Added 10 mins ago
Senior Associate, Mechanical Engineer
Fisica, Inc
Simi Valley, CA
Job Posting Title: Sr. Assoc., Mechanical Engineer
Added 13 mins ago
A
Project Engineer
Actalent
San Francisco, CA
- $115,000 to $175,000 USD / year
Were seeking a Project Engineer to help deliver technically complex, design-driven building projects from concept through construction and commissioning.In this role, youll lead the…
Added 13 mins ago
A
Project Manager
Actalent
Chesapeake, VA
- $100,000 to $120,000 USD / year
…to experienced PMs or an Assistant Project Manager/Project Engineer who has supported large projects who would be interested in moving into a Project Manager role from a reputable firm such…
Added 13 mins ago
A
Embedded Software Engineer
Actalent
King George, VA
- $80,000 to $135,000 USD / year
Design, code, and engineer embedded software solutions for weapon control systems across multiple Battle Management System projects.
Added 13 mins ago
A
Fire Control Technician
Actalent
Fairfax, VA
- $35 to $45 USD / hour
Job Title: Fire Control TechnicianJob DescriptionWe are seeking a Fire Control Test subject matter expert and hardware engineer to join our Trainers team. Our team is dedicated to…
Added 13 mins ago
Mechanical Engineer
Actalent
Fairfax, VA
Job Title: Mechanical Engineer (Level 2)Job DescriptionThe Mechanical Engineer (Level 2) supports the design, analysis, and documentation of mechanical hardware for advanced electronic…
Added 14 mins ago
S
Staff Integration & Test Engineer
SciTec
Boulder, CO
- $102,000 to $124,000 USD / year
Experience contributing to verification strategy development
Added 14 mins ago
Powertrain Test Engineer I
ROUSH
Dearborn, MI
We fuse technology and engineering to provide product development solutions to customers in a diverse range of industries. Widely recognized for providing engineering, testing, prototype,…
Added 18 mins ago
Highway Engineer Supervisor
State of Indiana
Lebanon, IN
The Highway Engineer Supervisor directs and supervises Project Engineers, Project Managers, and Project Supervisors and assigns them to projects. You will process all change orders, have…
Added 21 mins ago
Design and Release Engineer (DRE) Halfshaft & Driveshaft Product Release Center
Stellantis
Auburn Hills, MI
Executes engineering deliverables in adherence to technical infrastructure and product development process deliverables, reviews, sign-offs, and report-outs, including:
Added 22 mins ago
Associate Quality Engineer
Abbott Laboratories
TX
Associate Quality Engineer will provide Process/Quality Engineering support to manufacturing, helping to ensure delivery of highest quality products to the customer. Provide Process/Quality…
Added 24 mins ago
Power & Energy Storage Engineer
Anduril Industries
Costa Mesa, CA
We aren't waiting for the new shipyard to be completed. The work on this transformation starts right now, with development inside our new 160,000 square foot Proto-Factory in Orange County,…
Added 24 mins ago
S
Staff Integration & Test Engineer
SciTec
Boulder, CO
- $102,000 to $124,000 USD / year
Experience contributing to verification strategy development
Added 24 mins ago
Assistant Project Manager 2 | On Site | Shippingport, Pennsylvania
Sargent Electric
Pittsburgh, PA
Own Area 2 Request for Information (RFI). Lead the Area 2 RFI process through Project Engineer 2 and Area Superintendent 2, track turnaround against contract timeframes, and ensure answers…

Closed listing

CarGurus

Senior Support Engineer

Boston, MA, United States

$92,000 - $115,000 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $92,000 - $115,000 USD
Posting language: English
Posted: Oct 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Who we are

At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we’re the largest and fastest-growing automotive marketplace, and we’ve been profitable for over 15 years.

What we do

The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus - our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!

Role overview

The Senior Support Engineer is the technical specialist inside Customer Operations & Support who closes the gap between "a dealer reports a problem" and "Engineering has a clean ticket to act on." You will reproduce defects, read traces and logs, validate IMS partner integrations, and decide whether an issue is a bug, expected behavior, a configuration problem, or a partner-side failure.

What you'll do

Serve as the technical escalation point for all products, including SaaS ones.
Reproduce dealer-reported issues in-product, read distributed traces in Observe and Honeycomb, and correlate logs across Site, Dealer Data Service, Pricing services, ML rec models, and IMS partner APIs.
Distinguish true defects from expected behavior, configuration issues, or partner-side failures (DealerCenter, DealerSync, vAuto, Dealer Specialties, Vincue, MotorcarMarketing).
Submit clean, reproducible tickets to Product Acceleration (PAES) and Engineering, with steps, evidence, and impact framing.
Own the FireHydrant trigger decision during business hours for products; coordinate with on-call engineers during incidents.
Partner with Tier 1 and Tier 2 Dealer Support Operations to handle escalations and upskill the team over time.
Contribute to and maintain the Product Support Playbook: SLA framework, severity definitions, escalation paths, status page integration, named case routing in Salesforce.
Validate launch readiness for new products against the COS/Engineering intake gate (uptime SLO, alerting, status page, escalation tree, training, dedicated Slack channel).
Participate in postmortems and represent the customer-impact narrative; help drive resiliency improvements upstream.
Build feedback loops with Product Marketing and Sales Specialists so dealer expectations align with what we can support.

What you'll bring

4+ years in a technical support, support engineering, solutions engineering, or customer engineering role at a B2B company.
Demonstrated ability to read logs and distributed traces (Observe, Honeycomb, Datadog, Splunk, or equivalent), validate API payloads, and reproduce defects in production software.
Comfort working with SQL, XML, JSON, and REST API responses; basic scripting in Python, Bash, or a similar language to investigate issues.
Strong written and verbal communication; able to translate between dealers, account teams, Product, and Engineering.
Calm judgment in incident situations and the ability to make defensible "is this an outage" calls.
Experience supporting products with third-party data integrations (CRM, DMS, inventory feeds, ML/pricing services).
Familiarity with FireHydrant, PagerDuty, or similar incident management tooling.
Exposure to automotive retail, dealer software, or marketplace platforms.
Experience standing up support processes for new product launches, not just operating mature ones.
Salesforce Service Cloud familiarity.

The displayed range represents the expected annual base salary / On-Target Earnings (OTE) for this position. On-Target Earnings (OTE) is inclusive of base salary and on-target commission earnings, which applies exclusively to sales roles.

Individual pay within this range is determined by work location and other factors such as job-related skills, experience, and relevant education or training.

This annual base salary forms part of a comprehensive Total Rewards Package. In addition to benefits, this role may qualify for discretionary bonuses/incentives and Restricted Stock Units (RSUs).

Position Pay Range

$92,000 - $115,000 USD

Working at CarGurus

We reward our Gurus’ curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.

CarGurus may require in-person interviews as part of our hiring process, particularly for positions based in our Boston and Dublin offices. Candidates selected for an in-person interview will be notified in advance. Please be aware that travel expenses are the responsibility of the candidate.

We welcome all

CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential - starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That’s why we hope you’ll apply even if you don’t check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus.

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