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Lead Forward Deployed Engineer, Frontier GenAI
Deloitte
Tampa, FL · Miami, FL · Jacksonville, FL
…experience with one of the following key platforms/products; Claude API, Claude for Enterprise, tool use, extended thinking, Claude Code, Gemini API, Vertex AI Agent Builder, Grounding,…
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Software Engineer III - C#, Digital Pathology Image Management System development
Epredia
Miami, FL
Knowledge of ASP.NET, REST API, PostgreSQL and SQLite
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Agentic AI Engineer, Senior
Deloitte
Miami, FL · Tampa, FL
…Lambda, ECR and EC2 based deployment; Amazon Q Business & Q Developer (enterprise AI assistant and code generation capabilities); Cognito (identity, security, compliance for AI workloads);…
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Agentic AI Engineer, Senior - Anthropic/Claude
Deloitte
Miami, FL · Tampa, FL
At least 1 year of hands-on experience developing and deploying production solutions using Anthropic Claude models through the native Anthropic API or a supported cloud platform
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Agentic AI Engineer - Anthropic/Claude
Deloitte
Tampa, FL · Miami, FL
At least six months of hands-on experience developing and deploying production solutions using Anthropic Claude models through the native Anthropic API or a supported cloud platform
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Ruby Developer - Project Software Engineer III
Deloitte
Tampa, FL · Miami, FL · Tallahassee, FL · Jacksonville, FL
Collaborating closely with the Engineering Crew Lead and API Architect on solution delivery
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AI Engineer II
Deloitte
Jacksonville, FL · Miami, FL · Tampa, FL
…inference services, including application programming interface (API) design, latency/performance, and reliability…
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Lead Integration Engineer II
Deloitte
Tampa, FL · Miami, FL
API Management: Design, build, and manage APIs using API Management capabilities, ensuring secure and efficient communication between systems (REST/SOAP).
Added 1 min ago
AI Engineer III
Deloitte
Jacksonville, FL · Miami, FL · Tampa, FL
…inference services, including application programming interface (API) design, latency/performance, and reliability…
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Cyber Data Privacy - Consultant
Deloitte
Miami, FL · Jacksonville, FL · Lake Mary, FL
Ability to comprehend and execute basic technology concepts such as Application Programming Interfaces (API's), system requests methods (GET/POST), etc.
Added 1 min ago
Lead AI Software Engineer
3Core Systems, Inc
Chicago, IL
Skills/Attributes: AI, API, AWS, Java, LLM (Large
Added 3 mins ago
Lead Integrations Engineer
Perficient
United States
Design and implement batch, real-time, API-based, and event-driven integration solutions.
Added 6 mins ago
Full Stack Software Engineer
Globus Medical Inc
Audubon, PA
Collaborate on API design, service contracts, and data flow between frontend and backend systems.
Added 7 mins ago
Director, Connectivity PMM
Expedia, Inc.
IL
This is a role for a strong Product Marketing leader who understands enterprise technology and can translate API and platform concepts into business value internally and externally. Product…
Added 8 mins ago
DevOps Engineer
Monogram Health
Brentwood, TN
Automate job runs in Databricks using Databricks CLI, REST API, or DevOps tasks.
Added 8 mins ago
Lead Integrations Engineer
Perficient
United States
Design and implement batch, real-time, API-based, and event-driven integration solutions.
Added 9 mins ago
Sr. Platform Engineer
CAI Cox Automotive Corp Svcs., LLC
Austin, TX
Implement CI/CD pipelines and governance workflows to ensure safe schema evolution and avoid breaking API changes
Added 9 mins ago
Platform Engineer II
CAI Cox Automotive Corp Svcs., LLC
Austin, TX
…supergraph) that connects enterprise data sources into a unified API layer. This role will focus on developing and scaling Apollo Federation services, supporting routing, contracts, and…
Added 9 mins ago
Lead Platform Engineer
CAI Cox Automotive Corp Svcs., LLC
Austin, TX
Implement CI/CD pipelines and governance workflows to ensure safe schema evolution and avoid breaking API changes.
Added 9 mins ago
Engineering Technology Lead Senior
The Elevance Health Companies, Inc.
United States
Build, optimize, and troubleshoot microservices including inter-service communication and API orchestration.
Added 9 mins ago
DevSecOps Engineer - Information Security
The Elevance Health Companies, Inc.
United States
…automated security controls that reduce risk while enabling developer…
Added 10 mins ago
Senior/Staff Full Stack Software Engineer
Red Cell Partners
Remote, United States
…applicable. Review and integrate partner contributions, maintain API/SDK compatibility, and coordinate security fixes with platform and DevOps/SRE…
Added 14 mins ago
Tax Specialist - Technology Role
Entergy
New Orleans, LA
…machine learning, pattern‑detection, large language models, and API‑connected financial systems (where appropriate and…
Added 14 mins ago
Systems Engineer – Platform Deployment Operations
SPHERE Technology Solutions
Remote, United States
Added 15 mins ago
Full Stack Developer
CONCEPT SOLUTIONS LLC
Washington, DC
Concept Solutions is seeking a Full Stack Developer to join a dedicated team of Information Technology (IT) professionals supporting the Federal Aviation Administration's (FAA) Command,…

Closed listing

CarGurus

Senior Support Engineer

Boston, MA, United States

$92,000 - $115,000 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $92,000 - $115,000 USD
Posting language: English
Posted: Oct 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Who we are

At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we’re the largest and fastest-growing automotive marketplace, and we’ve been profitable for over 15 years.

What we do

The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus - our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!

Role overview

The Senior Support Engineer is the technical specialist inside Customer Operations & Support who closes the gap between "a dealer reports a problem" and "Engineering has a clean ticket to act on." You will reproduce defects, read traces and logs, validate IMS partner integrations, and decide whether an issue is a bug, expected behavior, a configuration problem, or a partner-side failure.

What you'll do

Serve as the technical escalation point for all products, including SaaS ones.
Reproduce dealer-reported issues in-product, read distributed traces in Observe and Honeycomb, and correlate logs across Site, Dealer Data Service, Pricing services, ML rec models, and IMS partner APIs.
Distinguish true defects from expected behavior, configuration issues, or partner-side failures (DealerCenter, DealerSync, vAuto, Dealer Specialties, Vincue, MotorcarMarketing).
Submit clean, reproducible tickets to Product Acceleration (PAES) and Engineering, with steps, evidence, and impact framing.
Own the FireHydrant trigger decision during business hours for products; coordinate with on-call engineers during incidents.
Partner with Tier 1 and Tier 2 Dealer Support Operations to handle escalations and upskill the team over time.
Contribute to and maintain the Product Support Playbook: SLA framework, severity definitions, escalation paths, status page integration, named case routing in Salesforce.
Validate launch readiness for new products against the COS/Engineering intake gate (uptime SLO, alerting, status page, escalation tree, training, dedicated Slack channel).
Participate in postmortems and represent the customer-impact narrative; help drive resiliency improvements upstream.
Build feedback loops with Product Marketing and Sales Specialists so dealer expectations align with what we can support.

What you'll bring

4+ years in a technical support, support engineering, solutions engineering, or customer engineering role at a B2B company.
Demonstrated ability to read logs and distributed traces (Observe, Honeycomb, Datadog, Splunk, or equivalent), validate API payloads, and reproduce defects in production software.
Comfort working with SQL, XML, JSON, and REST API responses; basic scripting in Python, Bash, or a similar language to investigate issues.
Strong written and verbal communication; able to translate between dealers, account teams, Product, and Engineering.
Calm judgment in incident situations and the ability to make defensible "is this an outage" calls.
Experience supporting products with third-party data integrations (CRM, DMS, inventory feeds, ML/pricing services).
Familiarity with FireHydrant, PagerDuty, or similar incident management tooling.
Exposure to automotive retail, dealer software, or marketplace platforms.
Experience standing up support processes for new product launches, not just operating mature ones.
Salesforce Service Cloud familiarity.

The displayed range represents the expected annual base salary / On-Target Earnings (OTE) for this position. On-Target Earnings (OTE) is inclusive of base salary and on-target commission earnings, which applies exclusively to sales roles.

Individual pay within this range is determined by work location and other factors such as job-related skills, experience, and relevant education or training.

This annual base salary forms part of a comprehensive Total Rewards Package. In addition to benefits, this role may qualify for discretionary bonuses/incentives and Restricted Stock Units (RSUs).

Position Pay Range

$92,000 - $115,000 USD

Working at CarGurus

We reward our Gurus’ curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.

CarGurus may require in-person interviews as part of our hiring process, particularly for positions based in our Boston and Dublin offices. Candidates selected for an in-person interview will be notified in advance. Please be aware that travel expenses are the responsibility of the candidate.

We welcome all

CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential - starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That’s why we hope you’ll apply even if you don’t check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus.

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