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Added 1 min ago
Senior Engineer
Bank of America, National Association
United States
As a Senior Engineer, the individual will be responsible for providing end-to-end technical leadership for the design, development, implementation, and support of enterprise-scale data…
Added 3 mins ago
Sr. Process Automation Engineer
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Why this role Matters: The Sr. Process Automation Engineer will be responsible for all aspects of the development life cycle including architecture, requirements gathering, development,…
Added 4 mins ago
Confluent - Senior Security Engineer (Sr. AppSec)
IBM
RESEARCH TRIANGLE PARK, NC
As a Staff Application Security Engineer at Confluent, you will join a team of security architects and engineers responsible for shaping and advancing the application security strategy…
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Senior Electrical Engineer
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Added 5 mins ago
Senior Platform Engineer - NBA
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The Senior Platform Engineer keeps the entire NBA platform healthy, reliable, and maintainable for the long term. You develop a working understanding of every layer of the technology stack…
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Sr. Application Security Engineer
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We are seeking an experienced Senior Application Security Engineer to join our team in the corporate travel industry. This remote position requires a unique blend of application development…
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The Senior Machine Learning Engineer, Decision Intelligence is a hands-on individual contributor responsible for building, deploying, and operating ML and decisioning pipelines for the NBA…
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Tester (Remote)
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GovCIO is currently hiring a Software Development Engineer in Test (SDET), Test Engineer, to join cross-functional product teams building and modernizing federal digital services on AWS…
Added 5 mins ago
Agentic AI Engineer, Senior
Deloitte
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As an AI and Data Science Engineer III on the AI & Data team, you will be responsible for driving technology-focused client delivery across complex engagements.
Added 6 mins ago
Agentic AI Engineer, Senior - Anthropic/Claude
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Added 6 mins ago
Workforce Compute Ops SRE Senior Infrastructure Engineer
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Wells Fargo is seeking a Senior Site Reliability Engineer to provide technical leadership, mentorship, and guidance to a team responsible for the stability, reliability, availability,…
Added 6 mins ago
Senior Forward Deployed Engineer – AI
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Charlotte, NC · Raleigh, NC
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Added 6 mins ago
Gen AI Senior Engineer
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Added 6 mins ago
EG
Senior Data Engineer
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Raleigh, NC
- $101,000 to $161,800 USD / year
Our client seeks a Senior Data Engineer to own the governed transformation layer end-to-end. The role will design and build Snowflake transformation layers, migrate legacy SQL views and…
Added 7 mins ago
Network Engineer - Cloud Operations **US Remote**
x Varian Medical Systems, Inc.
Remote, United States
Varian is seeking a Network Engineer position in support of our Managed Services global business. Our goal is to provide good operational practices and support for the operations,…
Added 11 mins ago
MT
Product Quality Engineer
Micron Technology, Inc.
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- $125,000 to $213,000 USD / year
As a Qualification Engineer, you will direct the validation and certification of SSD or next-generation system products through detailed testing and analysis. This role requires drafting…
Added 11 mins ago
Semiconductor Electrical Characterization
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As a Principal Semiconductor Characterization / Param Engineer in the DEMQRA Central Param team, you will serve as the technical authority for parametric characterization across the…
Added 11 mins ago
RH
Data Engineer
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Minneapolis, MN
- $90,000 to $115,000 USD / year
We are looking for a Data Engineer to strengthen reporting and data capabilities for distribution operations in Minneapolis, Minnesota. In this role, you will turn information from sales,…
Added 13 mins ago
Co-Simulation Engineer III
DLB Associates
Remote, United States
The Co-Simulation Engineer III will have the opportunity to work with and collaborate with senior design staff to develop multi-domain co-simulation and digital twin capabilities for data…
Added 21 mins ago
Software Engineer
Popular
Rosemont, IL
Able to code efficiently in one of the programming language C#, Python.
Added 21 mins ago
Software Engineer
Popular
Rosemont, IL
Able to code efficiently in one of the programming language C#, Python.
Added 22 mins ago
CA
Senior Data Engineer
Care Access
Remote, United States
- $120,000 to $160,000 USD / year
The Senior Data Engineer is responsible for designing, developing, implementing, and maintaining scalable data pipelines and enterprise data solutions that support the organization's…
Added 22 mins ago
FE GLOBAL PLN PRE MOR, SR Engineer
Micron Technology, Inc.
Boise, ID
As a Global Front End (FE) Central Planning Engineer, you will develop manufacturing and capacity-planning strategies that support technology scaling, capital efficiency, and high-volume…
Added 23 mins ago
Engineer, US Expansion Planning
Micron Idaho Semiconductor Manufacturing (Triton) LLC
Boise, ID
…impacts of processes that will be introduced at the site to senior leaders in manufacturing and R&D. Connect parts of the business to drive the execution of manufacturing and cost savings…
Added 23 mins ago
Senior Autonomy Engineer, Integration
May Mobility
Ann Arbor, MI
Strong programming skills in C/C++ and Python.

CarGurus

Senior Support Engineer

Boston, MA, United States

$92,000 - $115,000 USD

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Job details

Pay: $92,000 - $115,000 USD
Posting language: English
Posted: Oct 30, 2026

Original job description

Who we are

At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we’re the largest and fastest-growing automotive marketplace, and we’ve been profitable for over 15 years.

What we do

The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus - our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!

Role overview

The Senior Support Engineer is the technical specialist inside Customer Operations & Support who closes the gap between "a dealer reports a problem" and "Engineering has a clean ticket to act on." You will reproduce defects, read traces and logs, validate IMS partner integrations, and decide whether an issue is a bug, expected behavior, a configuration problem, or a partner-side failure.

What you'll do

Serve as the technical escalation point for all products, including SaaS ones.
Reproduce dealer-reported issues in-product, read distributed traces in Observe and Honeycomb, and correlate logs across Site, Dealer Data Service, Pricing services, ML rec models, and IMS partner APIs.
Distinguish true defects from expected behavior, configuration issues, or partner-side failures (DealerCenter, DealerSync, vAuto, Dealer Specialties, Vincue, MotorcarMarketing).
Submit clean, reproducible tickets to Product Acceleration (PAES) and Engineering, with steps, evidence, and impact framing.
Own the FireHydrant trigger decision during business hours for products; coordinate with on-call engineers during incidents.
Partner with Tier 1 and Tier 2 Dealer Support Operations to handle escalations and upskill the team over time.
Contribute to and maintain the Product Support Playbook: SLA framework, severity definitions, escalation paths, status page integration, named case routing in Salesforce.
Validate launch readiness for new products against the COS/Engineering intake gate (uptime SLO, alerting, status page, escalation tree, training, dedicated Slack channel).
Participate in postmortems and represent the customer-impact narrative; help drive resiliency improvements upstream.
Build feedback loops with Product Marketing and Sales Specialists so dealer expectations align with what we can support.

What you'll bring

4+ years in a technical support, support engineering, solutions engineering, or customer engineering role at a B2B company.
Demonstrated ability to read logs and distributed traces (Observe, Honeycomb, Datadog, Splunk, or equivalent), validate API payloads, and reproduce defects in production software.
Comfort working with SQL, XML, JSON, and REST API responses; basic scripting in Python, Bash, or a similar language to investigate issues.
Strong written and verbal communication; able to translate between dealers, account teams, Product, and Engineering.
Calm judgment in incident situations and the ability to make defensible "is this an outage" calls.
Experience supporting products with third-party data integrations (CRM, DMS, inventory feeds, ML/pricing services).
Familiarity with FireHydrant, PagerDuty, or similar incident management tooling.
Exposure to automotive retail, dealer software, or marketplace platforms.
Experience standing up support processes for new product launches, not just operating mature ones.
Salesforce Service Cloud familiarity.

The displayed range represents the expected annual base salary / On-Target Earnings (OTE) for this position. On-Target Earnings (OTE) is inclusive of base salary and on-target commission earnings, which applies exclusively to sales roles.

Individual pay within this range is determined by work location and other factors such as job-related skills, experience, and relevant education or training.

This annual base salary forms part of a comprehensive Total Rewards Package. In addition to benefits, this role may qualify for discretionary bonuses/incentives and Restricted Stock Units (RSUs).

Position Pay Range

$92,000 - $115,000 USD

Working at CarGurus

We reward our Gurus’ curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.

CarGurus may require in-person interviews as part of our hiring process, particularly for positions based in our Boston and Dublin offices. Candidates selected for an in-person interview will be notified in advance. Please be aware that travel expenses are the responsibility of the candidate.

We welcome all

CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential - starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That’s why we hope you’ll apply even if you don’t check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus.

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