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Senior Software Developer - Scrum Master
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…Traffic Business Area within the Homeland Sector, supporting the development of the Leidos Common Automation Platform (L-CAP). L-CAP is a mission-critical, future-ready automation platform…
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Berkeley Heights, NJ
…technology to benefit our clients. As an SDET/Test Automation Engineer, you will be a key contributor to ensuring the quality and performance of our software products. Your expertise will…
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Module Configuration Engineer
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Lead Cryptography Engineer (MPC & Confidential Computing)
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Cloud Data Engineer
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- $80 USD / hour
…develop, and deploy Spark program in Databricks environment to process and analyze large volumes of data. Experience of Delta Lake, DWH, Data Integration, Cloud, Design and Data Modelling.…
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Engineer 2- Civil
Pike Corporation
Mount Laurel, NJ
· Continuous improvement of job-related engineering, technical and professional knowledge, skills, process development, and performance.
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Engineer 4- Civil
Pike Corporation
Mount Laurel, NJ
· Continuous improvement of job-related engineering, technical and professional knowledge, skills, process development, and performance.
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Engineer 3- Civil
Pike Corporation
Mount Laurel, NJ
· Continuous improvement of job-related engineering, technical and professional knowledge, skills, process development, and performance.
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Engineer 4- Structural
Pike Corporation
Mount Laurel, NJ
· Continuous improvement of job-related engineering, technical and professional knowledge, skills, process development, and performance.
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Engineer 4- Transmission Line
Pike Corporation
Mount Laurel, NJ
…schedules and budgets. The incumbent will also support proposal development and project cost…
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Engineer 3- Structural
Pike Corporation
Mount Laurel, NJ
· Continuous improvement of job-related engineering, technical and professional knowledge, skills, process development, and performance.
Added just now
Engineer 2- Transmission Line
Pike Corporation
Mount Laurel, NJ
…schedules and budgets. The incumbent will also support proposal development and project cost…
Added just now
Engineer 2- Structural
Pike Corporation
Mount Laurel, NJ
· Continuous improvement of job-related engineering, technical and professional knowledge, skills, process development, and performance.
Added 1 min ago
IT Engineer Principal I -Data & Analytics
PSEG
Newark, NJ
This engineer participates in design, development, testing, deployment, and production support of data solutions, working closely with business analysts, product managers, and technical…
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Senior Engineer, Construction
Port Authority of New York and New Jersey
Jersey City, NJ
Reporting to the Deputy Chief of Construction, with support to Materials Engineering, the Senior Engineer should be fully competent in all conventional aspects of construction and familiar…
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Senior Lead Software Engineer
JPMorgan Chase
Jersey City, NJ
As a Senior Lead Software Engineer at JPMorgan Chase within the Chief Technology Office's Engineering Services & Platforms organizations, you will utilize your extensive engineering…
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B&
Cloud Backend Engineer
Bucher & Christian Consulting Inc.
Jersey City, NJ
- $75 to $80 USD / hour
Interview Process: Two rounds of technical and coding assessments. Highly prefer onsite interviews with local candidates. Zoom with screen sharing for nonlocal candidates.
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Lead Software Engineer - SRE Cloud Engineer
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As a Lead Software Engineer at JPMorgan Chase within the Corporate Technology Finance and Risk Warehouse SRE Team, you will solve complex and broad business problems with simple and…
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Senior Lead Software Engineer
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Jersey City, NJ
As a Senior Lead Software Engineer at JPMorgan Chase within the Chief Technology Office's Engineering Services & Platforms organizations, you will utilize your extensive engineering…
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Agentic AI Engineer, Senior
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Morristown, NJ
As an AI and Data Science Engineer III on the AI & Data team, you will be responsible for driving technology-focused client delivery across complex engagements.
Added 1 min ago
Sr Databricks Data Engineer
Deloitte
Morristown, NJ
…environments, and unlock value through innovation. As a Databricks Engineer in our AI & Data practice, you will design, build, and optimize cloud-based data engineering solutions that…
Added 1 min ago
Lead Forward Deployed Engineer, ServiceNow
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Represent Deloitte's FDE capability in client pursuits, executive briefings, and platform partner engagements-contributing to pipeline development and deal shaping.
Added 1 min ago
A
Temenos QA Lead - 6519366
Accenture
Morristown, NJ
- $70 to $80 USD / hour
As a Quality Engineer/Manual Tester you will be responsible for ensuring solution quality by executing manual tests against defined requirements user stories and expected behavior.
Added 1 min ago
Electronics Engineer/ Principal Electronics Engineer – Supplier Management Team
CORP-Corporate Office
United States
Product lifecycles and government acquisition process related to selling, development, LRIP/production, sustainment

CarGurus

Senior Support Engineer

Boston, MA, United States

$92,000 - $115,000 USD

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Job details

Pay: $92,000 - $115,000 USD
Posting language: English
Posted: Oct 30, 2026

Original job description

Who we are

At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we’re the largest and fastest-growing automotive marketplace, and we’ve been profitable for over 15 years.

What we do

The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus - our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!

Role overview

The Senior Support Engineer is the technical specialist inside Customer Operations & Support who closes the gap between "a dealer reports a problem" and "Engineering has a clean ticket to act on." You will reproduce defects, read traces and logs, validate IMS partner integrations, and decide whether an issue is a bug, expected behavior, a configuration problem, or a partner-side failure.

What you'll do

Serve as the technical escalation point for all products, including SaaS ones.
Reproduce dealer-reported issues in-product, read distributed traces in Observe and Honeycomb, and correlate logs across Site, Dealer Data Service, Pricing services, ML rec models, and IMS partner APIs.
Distinguish true defects from expected behavior, configuration issues, or partner-side failures (DealerCenter, DealerSync, vAuto, Dealer Specialties, Vincue, MotorcarMarketing).
Submit clean, reproducible tickets to Product Acceleration (PAES) and Engineering, with steps, evidence, and impact framing.
Own the FireHydrant trigger decision during business hours for products; coordinate with on-call engineers during incidents.
Partner with Tier 1 and Tier 2 Dealer Support Operations to handle escalations and upskill the team over time.
Contribute to and maintain the Product Support Playbook: SLA framework, severity definitions, escalation paths, status page integration, named case routing in Salesforce.
Validate launch readiness for new products against the COS/Engineering intake gate (uptime SLO, alerting, status page, escalation tree, training, dedicated Slack channel).
Participate in postmortems and represent the customer-impact narrative; help drive resiliency improvements upstream.
Build feedback loops with Product Marketing and Sales Specialists so dealer expectations align with what we can support.

What you'll bring

4+ years in a technical support, support engineering, solutions engineering, or customer engineering role at a B2B company.
Demonstrated ability to read logs and distributed traces (Observe, Honeycomb, Datadog, Splunk, or equivalent), validate API payloads, and reproduce defects in production software.
Comfort working with SQL, XML, JSON, and REST API responses; basic scripting in Python, Bash, or a similar language to investigate issues.
Strong written and verbal communication; able to translate between dealers, account teams, Product, and Engineering.
Calm judgment in incident situations and the ability to make defensible "is this an outage" calls.
Experience supporting products with third-party data integrations (CRM, DMS, inventory feeds, ML/pricing services).
Familiarity with FireHydrant, PagerDuty, or similar incident management tooling.
Exposure to automotive retail, dealer software, or marketplace platforms.
Experience standing up support processes for new product launches, not just operating mature ones.
Salesforce Service Cloud familiarity.

The displayed range represents the expected annual base salary / On-Target Earnings (OTE) for this position. On-Target Earnings (OTE) is inclusive of base salary and on-target commission earnings, which applies exclusively to sales roles.

Individual pay within this range is determined by work location and other factors such as job-related skills, experience, and relevant education or training.

This annual base salary forms part of a comprehensive Total Rewards Package. In addition to benefits, this role may qualify for discretionary bonuses/incentives and Restricted Stock Units (RSUs).

Position Pay Range

$92,000 - $115,000 USD

Working at CarGurus

We reward our Gurus’ curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.

CarGurus may require in-person interviews as part of our hiring process, particularly for positions based in our Boston and Dublin offices. Candidates selected for an in-person interview will be notified in advance. Please be aware that travel expenses are the responsibility of the candidate.

We welcome all

CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential - starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That’s why we hope you’ll apply even if you don’t check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus.

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