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Head of Multi-Asset Engineering
S&P Global
New York, NY · Princeton, NJ
The Head of Multi-Asset Engineering is responsible for the strategy, architecture, and execution of technology solutions supporting S&P Dow Jones Indices' Multi-Asset business. This leader…
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Data Warehouse Architect
Hebrew SeniorLife, Inc.
Roslindale, MA
Identifies data requirements by interviewing customers; analyzing department applications, programming, and operations; evaluating existing systems and designing proposed systems.
Added 1 min ago
Material Handler II
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Carson City, NV
Hyve Solutions transforms complex engineering challenges into production reality for technology innovators building AI, cloud, and connected infrastructure. As a US-based manufacturing…
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Facilities Technician III
Hyve Solutions Corporation
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Staff Product Operations Engineer
ZT Group Intl, Inc. dba ZT Systems
Secaucus, NJ
- $93,000 to $136,400 USD / year
This role requires a unique blend of engineering depth, analytical rigor, and stakeholder leadership. You will triangulate between customers, design engineering, and factory teams; step in…
Added 1 min ago
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AutoCAD Systems Analyst
Pivot Point Solutions
Oakland, CA
- $74 to $95 USD / hour
Pivot Point Solutions is seeking a Business Systems Analyst to support engineering applications and technology solutions used by electric utility operations teams. This position will focus…
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Business Analysis Manager
Cisco Systems, Inc.
San Jose, CA
…transportation providers, and trade compliance experts with our IT systems architecture and executive leadership. We are a high-energy group dedicated to delivering reliable, high-velocity…
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Welder - 2nd Shift
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Germantown, WI
- $19.04 to $29.06 USD / hour
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Control Systems Engineer (Instrumentation & Controls)
HDR
Folsom, CA · Walnut Creek, CA
We believe building engineering is more than systems and structures, it’s about powering progress and enabling innovation. As part of HDR’s Building Engineering Services Group, you’ll help…
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MATERIAL HANDLER I / M-F / DAY SHIFT - Kansas City, MO
Military Spouse Jobs & VetJobs
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Support engineering and production change initiatives through the removal and replacement of affected components.
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Software Development Engineer, Amazon Stores FinTech
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Seattle, WA
Amazon Stores FinTech Team is seeking a Software Engineer who can design and build scalable systems for Amazon Stores Finance Customers. We are the tech team that builds and supports…
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Purchasing & Logistics Planner
Fuller Technologies Inc
United States
…needs. The team works closely with Purchasing, Production, Engineering, and Logistics to maintain efficient operations and support on-time…
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AD
Senior Manager
Alzheimer's Disease Data Initiative
Seattle, WA
- $225,000 to $235,000 USD / year
Run engineering sprints and delivery rhythms, own outcomes across the path from spec to build to release and hold the team accountable for quality and timelines.
Added 4 mins ago
Principal Forward-Deployed Engineer
projects/helpful-passage-853/companies/9810ab3a-d8cd-4ba4-9ee5-ca421241fe3c
United States
Added 4 mins ago
Principal Forward-Deployed Engineer
projects/helpful-passage-853/companies/9810ab3a-d8cd-4ba4-9ee5-ca421241fe3c
United States
Added 5 mins ago
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Field Service Technician - Portland, Oregon South
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- $30 to $45 USD / hour
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QC Inspector
DWYER INSTRUMENTS, LLC
Grandview, MO
- $22.28 to $27.96 USD / hour
…machined, and assembled products to verify conformance with current engineering drawings and…
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Software Engineer II
Leonardo DRS, Inc.
Menomonee Falls, WI
The Leonardo DRS Naval Power Systems business is a trusted provider of innovative naval gas and hybrid power systems, control technology and support solutions for the U.S. Navy and navies…
Added 6 mins ago
IT Manager – Enterprise Systems & ERP Migration (SAP/Oracle)
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…department, with a strong focus on enterprise resource planning (ERP) systems, SAP or Oracle ERP data migration programs, infrastructure, cybersecurity, and IT operations. This role manages…
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16321 - Programmer 3 - Angular
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Go-to-Market & Growth Strategy Lead
Avalanche
Seattle, WA
- $160,000 to $225,000 USD / year
You will report to the Director of Strategy and work closely with business development, executive leadership, science & engineering, finance, regulatory, and program teams to connect…
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- $160,000 to $225,000 USD / year
You will report to the Director of Strategy and work closely with business development, government relations, science & engineering, finance, legal/contracts, compliance, and program…
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Senior Platform Engineer, MCP & Connectors
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Software Engineer, Infrastructure Engineering
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Remote, United States
The Infrastructure Engineering team enables Reddit to deliver Reliability, Performance, and Efficiency, with a single opinionated technology stack. We empower Reddit developers by…
Added 7 mins ago
Senior Staff Cyber Security Engineer - Data Security
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Documenting architectures, standards, procedures, and operational runbooks while providing technical guidance to stakeholders and engineering teams.

CareSource Management Services LLC

Manager, Site Reliability Engineering

Remote, United States

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Job details

Pay: $94,100.00 - $164,800.00CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level.
Education: Bachelor’s degree
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Summary:

The Manager, Site Reliability Engineering leads a team responsible for advancing IT operations through automation, self-healing capabilities, and AI-enabled solutions. This leader owns the reliability roadmap, drives measurable performance against service level objectives, and strengthens observability and IT Service Management (ITSM) practices to improve service availability, performance, and operational efficiency.

Essential Functions:

Own and deliver a multi-year reliability, observability, and automation roadmap, translating enterprise priorities into prioritized, measurable engineering initiatives.
Establish and monitor reliability performance measures, including mean time to resolve (MTTR), manual effort reduction, SLO attainment, change failure rate, and automated incident remediation.
Lead organizational change by influencing senior stakeholders and transitioning legacy, ticket-driven operations toward engineering-led, automated reliability practices.
Champion SRE practices and a customer-centric reliability culture across operations and development teams.
Lead the development of automation and self-healing capabilities, including runbooks, scripts, infrastructure as code (IaC), automated recovery, and scaling, to reduce manual effort and improve operational reliability.
Lead the design, deployment, and governance of agentic AI solutions for incident triage, root-cause analysis, and remediation, with appropriate human oversight, auditability, and defined autonomy.
Apply AIOps and predictive analytics to detect anomalies, correlate events, and prevent incidents before they affect users.
Partner with security, compliance, and AI governance teams to ensure AI-enabled operations meet CareSource policy and regulatory requirements.
Collaborate with stakeholders and product owners to translate availability targets into actionable Service Level Indicators (SLIs) and Service Level Objectives (SLOs), and establish and enforce error budgets that balance innovation and reliability.
Integrate and enhance Continuous Integration and Continuous Deployment (CI/CD) pipelines to support faster, more reliable releases.
Lead Chaos Engineering and regular resilience testing, partnering with application and infrastructure teams to act on findings and sustain continuous feedback loops.
Develop incident response plans, lead major incident management, and conduct blameless post-incident reviews that drive sustainable corrective action.
Lead capacity planning using usage and performance trends to forecast growth, prevent resource constraints, and support cost-effective scaling.
Lead the observability strategy and implementation, establishing standards for telemetry, monitoring, dashboards, and alerting that provide actionable, real-time insight into infrastructure, applications, and critical business services.
Enhance ITSM, ITOM, and ServiceNow workflows to integrate observability with automated incident creation, enrichment, and remediation.
Lead and develop site reliability and observability engineers, fostering continuous learning, innovation, professional growth, and AI and automation capabilities.
Partner across technology teams and manage key vendor relationships to align SRE and observability strategies with business goals and operational readiness.
Perform any other job related duties as requested.

Education and Experience:

Bachelor's degree in Business, Computer Science or related field required
Equivalent years of relevant work experience may be accepted in lieu of required education
Six (6) years of relevant IT experience, to include experience with monitoring tools such as Dynatrace, Spunk, ServiceNow, Robotic Process automation required
Three (3) years of IT lead or management experience required
Experience designing, developing, and providing operational support for distributed systems software in a microservice-style infrastructure required
Experience using Docker and Linux containers required

Competencies, Knowledge and Skills:

Strong leadership skills with the ability to inspire cross-functional teams and align IT initiatives with business goals
Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices
Demonstrated ability to drive the adoption of site reliability culture and practices within a team
Ability to lead a small team to look for roadblocks, run tests, and solve related problems
Fluency in at least one programming language such as (e.g., Python, Java, .Net, etc.)
Proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
Proficiency in continuous integration and continuous delivery tools (e.g., Ansible, GitLab, Terraform, etc.)
Ability to communicate ideas and solutions in a clear and organized manner
Ability to provide clear and effective presentations
Strong familiarity with ServiceNow ITOM
Expert with Dynatrace, Splunk and Solar Winds Monitoring Platforms
Familiarity with Microsoft Azure infrastructure networking, compute, and storage primitives
Knowledge of code management with Git and GitHub workflows
Knowledge of Splunk Search Processing Language (SPL)
Splunk IT Service Intelligence platform knowledge
Excellent analytical and problem-solving skills
Excellent communication skills and ability to collaborate with IT and business teams effectively
Comfortable with a 24/7/365 always-up, always available production service
Familiarity with Incident management, ITIL

Licensure and Certification:

ITIL Foundation or Practitioner certification preferred. preferred
Relevant cloud, Kubernetes, or SRE certifications are a plus. preferred

Working Conditions:

General office environment; may be required to sit or stand for extended periods of time
Travel is not typically required

Compensation Range:

$94,100.00 - $164,800.00CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Salary Organization Level Competencies

Fostering a Collaborative Workplace Culture
Cultivate Partnerships
Develop Self and Others
Drive Execution
Influence Others
Pursue Personal Excellence
Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.

Brand=CareSource

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More about this job

Skills

IT service management
Infrastructure as code
Root cause analysis
Regulatory compliance
Negotiate with stakeholders
CI/CD
Incident response
ServiceNow
Computer science
Dynatrace
Docker
Linux
Leadership
Python
Oracle Java
.NET
Artificial intelligence
Machine learning
Ansible
GitLab
IBM Terraform
Presentation skills
Splunk
SolarWinds
Microsoft Azure
Git
GitHub
Problem solving
Communication skills
ITIL
Kubernetes

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