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Added 15 mins ago
Senior Information Systems Security Officer - ISSO
Two Six Technologies
Herndon, VA · 13865 Sunrise Valley Dr Herndon, VA
Two Six Technologies is growing, and we are looking for a full-time Senior Information System Security Officer (ISSO) to support a vital role in our Corporate team. You will be responsible…
Added 26 mins ago
AS
Problem Support Manager
AMERICAN SYSTEMS
Ashburn, VA
- $110,800 to $185,100 USD / year
Experience with ServiceNow or comparable IT service-management and ticketing platforms.
Added 27 mins ago
Software Engineer (Senior)
BAE Systems
Sterling, VA
Added 46 mins ago
Senior Information Security Engineer
Raventek Solution Partners LLC
Washington, DC
Job Title: Senior Information Security Engineer
Added 55 mins ago
Program Analyst
CACI
National Harbor, MD · National Harbor
Demonstrated experience preparing professional reports, briefing materials, meeting minutes, and action item trackers for executives or senior stakeholders.
Added 59 mins ago
Senior IT Compliance Analyst
Ametek, Inc.
Berwyn, PA
The Senior IT Compliance Analyst is responsible for leading and coordinating the organization's IT compliance, regulatory, certification, and audit programs. This role serves as the primary…
Added 1 hour ago
Manager, Site Reliability Engineering
CareSource Management Services LLC
Remote, United States
Lead organizational change by influencing senior stakeholders and transitioning legacy, ticket-driven operations toward engineering-led, automated reliability practices.
Added 1 hour ago
Financial Systems Support Intern - Summer 2027
AmTrust Financial Services, Inc.
Dallas, TX
Managing and delivering on service request tickets through our ServiceNow queue to ensure system continuity
Added 1 hour ago
Network Administrator Senior
GD Information Technology, Inc.
United States
Lead and enforce the integration of ITSM processes via ServiceNow, ensuring that incidents, service requests, and configuration changes are consistently documented.
Added 1 hour ago
J
Enterprise Active Directory & Email Services Lead - Secret Clearance
Jobgether
Remote, United States
- $102,800 to $150,000 USD / year
…across a large-scale hybrid IT environment. You will provide senior technical leadership while managing a team of approximately 12 engineers and administrators responsible for critical…
Added 4 hours ago
Digital PMO Lead
PLABB ABB Sp. z o.o.
Remote, United States
Main stakeholders are digital product teams, engineering teams, regional and global business leaders, service organizations, and senior leadership teams.
Added 7 hours ago
Senior Manager Enterprise Service Management & ServiceNow
SRP
Tempe, AZ
The Senior Manager, Enterprise Service Management & ServiceNow is the enterprise product and technology leader accountable for the vision, multi-year strategy, investment portfolio,…
Added 7 hours ago
J
Network & Infrastructure Engineering
Jobgether
Remote, United States
- $110,000 to $136,000 USD / year
Familiarity with ServiceNow or comparable enterprise IT Service Management (ITSM) platforms.
Added 9 hours ago
Senior Cloud Platform and DevSecOps Engineer - TS/SCI with Polygraph
GD Information Technology, Inc.
United States
Integrate platform telemetry with Azure Monitor, Sentinel, Dynatrace, ServiceNow, and the enterprise observability architecture.
Added 9 hours ago
Engagement Manager
Cprime
Remote, United States
…companies. We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data and enterprise agility to enable intelligent enterprises where people and AI orchestrate as…
Added 11 hours ago
Executive Director, Enterprise Regional Enablement
Jobgether
Remote, United States
…of enterprise methodologies and tools. Working closely with senior executives, business leaders, compliance teams, and internal audit professionals, they will promote a proactive risk…
Added 11 hours ago
Principal SecOps & Observability Engineer (Clearance Secret or Top Secret)
Hewlett Packard Enterprise
Ft. Collins, CO · Montgomery, AL · Spring, TX · Oklahoma City, OK · All, MD · All, FL
…hybrid environments. As Principal Technologist, you are the senior technical owner of the architecture that integrates a portfolio of third-party products into a single operational pane of…
Added 13 hours ago
BF
Senior Full Sack & GenAI Developer
BC Forward
Cincinnati, OH
- $65 USD / hour
Job Title: Senior Full Stack & GenAI Developer (1150) Location: Remote Duration: Contract - 3 months Pay Range: $65/hr (W2) Job ID: 410874 About BCforward BCforward is a leading global IT…
Added 14 hours ago
ServiceNow Senior Consultant, Strategy, Growth, & Transformation
Deloitte
New Orleans, LA
As a Senior Consultant, Strategy, Growth, & Transformation as a ServiceNow professional on the GPS Cyber Strategy & Transformation team, you will be responsible for..
Added 15 hours ago
Senior Staff Data Platform Software Engineer
ServiceNow
San Diego, CA
…from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and…
Added 16 hours ago
Technical Project Manager
Deloitte US
Birmingham, AL · Boise, ID · Cincinnati, OH · Cleveland, OH · Colorado Springs, CO · Columbus, OH · Dayton, OH · Des Moines, IA · Gilbert, AZ · Grand Rapids, MI · Hermitage, TN · Indianapolis, IN · Jacksonville, FL · Kansas City, MO · Lake Mary, FL · Louisville, KY · Mechanicsburg, PA · Memphis, TN · Midland, MI · Nashville, TN · New Orleans, LA · Omaha, NE · Pittsburgh, PA · Rochester, NY · Salt Lake City, UT · San Antonio, TX · St. Louis, MO · Tallahassee, FL · Tampa, FL · Tempe, AZ · Tulsa, OK · Wichita, KS · Williamsville, NY
Support more senior PMO leaders on complex programs by owning defined projects or workstreams and contributing to planning, risk management, and stakeholder coordination.
Added 16 hours ago
ServiceNow Senior Developer
Deloitte US
Rosslyn, VA
As a Senior Consultant, Technical Transformation on the GPS ServiceNow team, you will be responsible for:
Added 16 hours ago
Cyber ServiceNow SecOps/SIR – Senior Business Process Consultant
Deloitte US
Atlanta, GA · Austin, TX · Baltimore, MD · Birmingham, AL · Boise, ID · Boston, MA · Charlotte, NC · Cincinnati, OH · Cleveland, OH · Colorado Springs, CO · Columbus, OH · Costa Mesa, CA · Dallas, TX · Denver, CO · Detroit, MI · Fort Worth, TX · Fresno, CA · Gilbert, AZ · Grand Rapids, MI · Hermitage, TN · Houston, TX · Huntsville, AL · Indianapolis, IN · Inglewood, CA · Jacksonville, FL · Jericho, NY · Jersey City, NJ · Kansas City, MO · Lake Mary, FL · Las Vegas, NV · Los Angeles, CA · Louisville, KY · Memphis, TN · Miami, FL · Minneapolis, MN · Morristown, NJ · Nashville, TN · NY · Philadelphia, PA · Pittsburgh, PA · San Diego, CA · San Francisco, CA · Tallahassee, FL · Tampa, FL · Tempe, AZ
ServiceNow Certified Application Developer (CAD)
Added 16 hours ago
Azure Delivery Manager
Deloitte US
Lake Mary, FL
Run ITIL-aligned incident, problem, and change management through ServiceNow - including the bidirectional eBonding integration - ensuring SLA-compliant prioritization (P1–P4) and root…
Added 16 hours ago
Senior Manager, ServiceNow HRSD Program and Solution Management
Deloitte US
Atlanta, GA · Austin, TX · Baltimore, MD · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Columbus, OH · Costa Mesa, CA · Dallas, TX · Denver, CO · Detroit, MI · Hartford, CT · Houston, TX · Indianapolis, IN · Jacksonville, FL · Kansas City, MO · Las Vegas, NV · Los Angeles, CA · McLean, VA · Miami, FL · Minneapolis, MN · Morristown, NJ · Nashville, TN · New Orleans, LA · NY · Philadelphia, PA · Pittsburgh, PA · Portland, OR · Raleigh, NC · Richmond, VA · Sacramento, CA · San Antonio, TX · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · St. Louis, MO · Stamford, CT · Tampa, FL · Tempe, AZ
…and generative AI-powered employee experiences at scale. As a Senior Manager, you will take on broader ownership across the ServiceNow portfolio - leading engagement teams, shaping account…

CareSource Management Services LLC

Manager, Site Reliability Engineering

Remote, United States

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Job details

Pay: $94,100.00 - $164,800.00CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level.
Education: Bachelor’s degree
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Summary:

The Manager, Site Reliability Engineering leads a team responsible for advancing IT operations through automation, self-healing capabilities, and AI-enabled solutions. This leader owns the reliability roadmap, drives measurable performance against service level objectives, and strengthens observability and IT Service Management (ITSM) practices to improve service availability, performance, and operational efficiency.

Essential Functions:

Own and deliver a multi-year reliability, observability, and automation roadmap, translating enterprise priorities into prioritized, measurable engineering initiatives.
Establish and monitor reliability performance measures, including mean time to resolve (MTTR), manual effort reduction, SLO attainment, change failure rate, and automated incident remediation.
Lead organizational change by influencing senior stakeholders and transitioning legacy, ticket-driven operations toward engineering-led, automated reliability practices.
Champion SRE practices and a customer-centric reliability culture across operations and development teams.
Lead the development of automation and self-healing capabilities, including runbooks, scripts, infrastructure as code (IaC), automated recovery, and scaling, to reduce manual effort and improve operational reliability.
Lead the design, deployment, and governance of agentic AI solutions for incident triage, root-cause analysis, and remediation, with appropriate human oversight, auditability, and defined autonomy.
Apply AIOps and predictive analytics to detect anomalies, correlate events, and prevent incidents before they affect users.
Partner with security, compliance, and AI governance teams to ensure AI-enabled operations meet CareSource policy and regulatory requirements.
Collaborate with stakeholders and product owners to translate availability targets into actionable Service Level Indicators (SLIs) and Service Level Objectives (SLOs), and establish and enforce error budgets that balance innovation and reliability.
Integrate and enhance Continuous Integration and Continuous Deployment (CI/CD) pipelines to support faster, more reliable releases.
Lead Chaos Engineering and regular resilience testing, partnering with application and infrastructure teams to act on findings and sustain continuous feedback loops.
Develop incident response plans, lead major incident management, and conduct blameless post-incident reviews that drive sustainable corrective action.
Lead capacity planning using usage and performance trends to forecast growth, prevent resource constraints, and support cost-effective scaling.
Lead the observability strategy and implementation, establishing standards for telemetry, monitoring, dashboards, and alerting that provide actionable, real-time insight into infrastructure, applications, and critical business services.
Enhance ITSM, ITOM, and ServiceNow workflows to integrate observability with automated incident creation, enrichment, and remediation.
Lead and develop site reliability and observability engineers, fostering continuous learning, innovation, professional growth, and AI and automation capabilities.
Partner across technology teams and manage key vendor relationships to align SRE and observability strategies with business goals and operational readiness.
Perform any other job related duties as requested.

Education and Experience:

Bachelor's degree in Business, Computer Science or related field required
Equivalent years of relevant work experience may be accepted in lieu of required education
Six (6) years of relevant IT experience, to include experience with monitoring tools such as Dynatrace, Spunk, ServiceNow, Robotic Process automation required
Three (3) years of IT lead or management experience required
Experience designing, developing, and providing operational support for distributed systems software in a microservice-style infrastructure required
Experience using Docker and Linux containers required

Competencies, Knowledge and Skills:

Strong leadership skills with the ability to inspire cross-functional teams and align IT initiatives with business goals
Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices
Demonstrated ability to drive the adoption of site reliability culture and practices within a team
Ability to lead a small team to look for roadblocks, run tests, and solve related problems
Fluency in at least one programming language such as (e.g., Python, Java, .Net, etc.)
Proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
Proficiency in continuous integration and continuous delivery tools (e.g., Ansible, GitLab, Terraform, etc.)
Ability to communicate ideas and solutions in a clear and organized manner
Ability to provide clear and effective presentations
Strong familiarity with ServiceNow ITOM
Expert with Dynatrace, Splunk and Solar Winds Monitoring Platforms
Familiarity with Microsoft Azure infrastructure networking, compute, and storage primitives
Knowledge of code management with Git and GitHub workflows
Knowledge of Splunk Search Processing Language (SPL)
Splunk IT Service Intelligence platform knowledge
Excellent analytical and problem-solving skills
Excellent communication skills and ability to collaborate with IT and business teams effectively
Comfortable with a 24/7/365 always-up, always available production service
Familiarity with Incident management, ITIL

Licensure and Certification:

ITIL Foundation or Practitioner certification preferred. preferred
Relevant cloud, Kubernetes, or SRE certifications are a plus. preferred

Working Conditions:

General office environment; may be required to sit or stand for extended periods of time
Travel is not typically required

Compensation Range:

$94,100.00 - $164,800.00CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Salary Organization Level Competencies

Fostering a Collaborative Workplace Culture
Cultivate Partnerships
Develop Self and Others
Drive Execution
Influence Others
Pursue Personal Excellence
Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.

Brand=CareSource

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More about this job

Skills

IT service management
Infrastructure as code
Root cause analysis
Regulatory compliance
Negotiate with stakeholders
CI/CD
Incident response
ServiceNow
Computer science
Dynatrace
Docker
Linux
Leadership
Python
Oracle Java
.NET
Artificial intelligence
Machine learning
Ansible
GitLab
IBM Terraform
Presentation skills
Splunk
SolarWinds
Microsoft Azure
Git
GitHub
Problem solving
Communication skills
ITIL
Kubernetes

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