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IC
Production Lead, Flower Pack - MPX
iAnthus Capital
Pleasantville, NJ
- $22.5 USD / hour
…create the most valuable cannabis brands and network of cannabis operations and distribution nationally. At iAnthus, you will be given opportunities for career development, a flexible work…
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UG
Business Office Manager- Newark
UnitedHealth Group
Newark, DE
- $26.55 to $39.85 USD / hour
The Office Manager/Business Office Manager is responsible for overseeing non‑clinical care center operations and administrative support functions. This role partners closely with the…
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2027 Summer Intern - Performance and Sales Insights (NYC)
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New York, NY
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IT ANALYST III (ADMS/OT SYSTEMS INTEGRATION)
VERSANT POWER
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REPORTS TO: MANAGER OF OPERATIONAL TECHNOLOGY
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Baton Rouge, LA
Surveys the resident population to identify priority of needs and solicit resident input on service preferences. Assist residents and property operations staff in understanding those needs.
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CO
Program Manager, Buildings
City of New York
New York City, NY
- $145,000 to $165,000 USD / year
The Mayor’s Office of Capital Project Development within the Office of the Deputy Mayor of Operations.
Added 1 min ago
Sourcing Manager III
CareSource Management Services LLC
Remote, United States
…standardization, and attain more cost effective and efficient…
Added 1 min ago
Manager Procurement Operations - AHN
Highmark Health
Remote, United States
This job manages the Organization's procurement operations, including all policies, processes, and systems. In this centralized role, the incumbent partners closely with functional areas…
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GTM Project Manager
LoopMe
New York, NY
As we continue to grow, we're looking for a GTM Project Manager to support the planning and execution of key initiatives across our go-to-market organization. Working with stakeholders…
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Security Account Manager Retail
Allied Universal
Chapel Hill, NC
- $60,000 USD / year
Allied Universal is hiring a Retail Account Manager. The Account Manager job is accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and…
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Front Desk Team Lead
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The Front Desk Supervisor, functioning under the supervision and guidance of the Center Operations Director and/or Clinical Dyad leader, is responsible for organizing and directing the work…
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Manager, Technical Accounting & Policy
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- $90,000 to $130,000 USD / year
The Manager, Technical Accounting & Policy will play a key role in executing Versant’s technical accounting strategy, supporting the development and consistent application of accounting…
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BT
US gRDC System Operator
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Cherry Hill, NJ
- $23.75 to $25.25 USD / hour
BetMakers Technology Group Ltd (ASX: BET) is the leading software development company for sports and racing solutions with a global footprint. With an ambitious vision and offices across…
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Development Manager, Amazon Cloud Management Frameworks
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Seattle, WA
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Office Manager
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…utilizing the framework for professional nursing practice and development. The Director will promote a professional practice environment and develop and maintain collegial and collaborative…
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Budget Planning Analyst
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Louisville, KY
- $83,345.6 USD / year
…departments to accomplish the departments’ core mission through the development of the annual operational and capital budgets, as well as the preparation of regular and special budget…
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Human Resources Coordinator
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The Human Resources Coordinator supports the Human Resources, HR Operations, and Talent Management functions for North America through a wide range of administrative, compliance,…

CareSource Management Services LLC

Manager, Site Reliability Engineering

Remote, United States

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Job details

Pay: $94,100.00 - $164,800.00CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level.
Education: Bachelor’s degree
Posting language: English
Posted: Nov 2, 2026

Original job description

Job Summary:

The Manager, Site Reliability Engineering leads a team responsible for advancing IT operations through automation, self-healing capabilities, and AI-enabled solutions. This leader owns the reliability roadmap, drives measurable performance against service level objectives, and strengthens observability and IT Service Management (ITSM) practices to improve service availability, performance, and operational efficiency.

Essential Functions:

Own and deliver a multi-year reliability, observability, and automation roadmap, translating enterprise priorities into prioritized, measurable engineering initiatives.
Establish and monitor reliability performance measures, including mean time to resolve (MTTR), manual effort reduction, SLO attainment, change failure rate, and automated incident remediation.
Lead organizational change by influencing senior stakeholders and transitioning legacy, ticket-driven operations toward engineering-led, automated reliability practices.
Champion SRE practices and a customer-centric reliability culture across operations and development teams.
Lead the development of automation and self-healing capabilities, including runbooks, scripts, infrastructure as code (IaC), automated recovery, and scaling, to reduce manual effort and improve operational reliability.
Lead the design, deployment, and governance of agentic AI solutions for incident triage, root-cause analysis, and remediation, with appropriate human oversight, auditability, and defined autonomy.
Apply AIOps and predictive analytics to detect anomalies, correlate events, and prevent incidents before they affect users.
Partner with security, compliance, and AI governance teams to ensure AI-enabled operations meet CareSource policy and regulatory requirements.
Collaborate with stakeholders and product owners to translate availability targets into actionable Service Level Indicators (SLIs) and Service Level Objectives (SLOs), and establish and enforce error budgets that balance innovation and reliability.
Integrate and enhance Continuous Integration and Continuous Deployment (CI/CD) pipelines to support faster, more reliable releases.
Lead Chaos Engineering and regular resilience testing, partnering with application and infrastructure teams to act on findings and sustain continuous feedback loops.
Develop incident response plans, lead major incident management, and conduct blameless post-incident reviews that drive sustainable corrective action.
Lead capacity planning using usage and performance trends to forecast growth, prevent resource constraints, and support cost-effective scaling.
Lead the observability strategy and implementation, establishing standards for telemetry, monitoring, dashboards, and alerting that provide actionable, real-time insight into infrastructure, applications, and critical business services.
Enhance ITSM, ITOM, and ServiceNow workflows to integrate observability with automated incident creation, enrichment, and remediation.
Lead and develop site reliability and observability engineers, fostering continuous learning, innovation, professional growth, and AI and automation capabilities.
Partner across technology teams and manage key vendor relationships to align SRE and observability strategies with business goals and operational readiness.
Perform any other job related duties as requested.

Education and Experience:

Bachelor's degree in Business, Computer Science or related field required
Equivalent years of relevant work experience may be accepted in lieu of required education
Six (6) years of relevant IT experience, to include experience with monitoring tools such as Dynatrace, Spunk, ServiceNow, Robotic Process automation required
Three (3) years of IT lead or management experience required
Experience designing, developing, and providing operational support for distributed systems software in a microservice-style infrastructure required
Experience using Docker and Linux containers required

Competencies, Knowledge and Skills:

Strong leadership skills with the ability to inspire cross-functional teams and align IT initiatives with business goals
Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices
Demonstrated ability to drive the adoption of site reliability culture and practices within a team
Ability to lead a small team to look for roadblocks, run tests, and solve related problems
Fluency in at least one programming language such as (e.g., Python, Java, .Net, etc.)
Proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.)
Proficiency in continuous integration and continuous delivery tools (e.g., Ansible, GitLab, Terraform, etc.)
Ability to communicate ideas and solutions in a clear and organized manner
Ability to provide clear and effective presentations
Strong familiarity with ServiceNow ITOM
Expert with Dynatrace, Splunk and Solar Winds Monitoring Platforms
Familiarity with Microsoft Azure infrastructure networking, compute, and storage primitives
Knowledge of code management with Git and GitHub workflows
Knowledge of Splunk Search Processing Language (SPL)
Splunk IT Service Intelligence platform knowledge
Excellent analytical and problem-solving skills
Excellent communication skills and ability to collaborate with IT and business teams effectively
Comfortable with a 24/7/365 always-up, always available production service
Familiarity with Incident management, ITIL

Licensure and Certification:

ITIL Foundation or Practitioner certification preferred. preferred
Relevant cloud, Kubernetes, or SRE certifications are a plus. preferred

Working Conditions:

General office environment; may be required to sit or stand for extended periods of time
Travel is not typically required

Compensation Range:

$94,100.00 - $164,800.00CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Salary Organization Level Competencies

Fostering a Collaborative Workplace Culture
Cultivate Partnerships
Develop Self and Others
Drive Execution
Influence Others
Pursue Personal Excellence
Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.

Brand=CareSource

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More about this job

Skills

IT service management
Infrastructure as code
Root cause analysis
Regulatory compliance
Negotiate with stakeholders
CI/CD
Incident response
ServiceNow
Computer science
Dynatrace
Docker
Linux
Leadership
Python
Oracle Java
.NET
Artificial intelligence
Machine learning
Ansible
GitLab
IBM Terraform
Presentation skills
Splunk
SolarWinds
Microsoft Azure
Git
GitHub
Problem solving
Communication skills
ITIL
Kubernetes

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