Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
Associate Director, IT Regulatory, Clinical, and Enterprise Systems
RayzeBio, Inc
San Diego, CA · Princeton LVL, NJ · New Brunswick, NJ
…to achieve commercialization objectives across the Clinical Operations, Regulatory, Planning and Enterprise Systems. The role will ensure that the digital systems roadmap is enabled and…
Added 4 mins ago
Technologist, Workday Environment Release Manager
Caliber Holdings LLC
Lewisville, TX
DevSecOps: Working knowledge of DevSecOps principles applied to SaaS platform operations - including configuration versioning, deployment automation, change gating, security-by-design, and…
Added 11 mins ago
IT Enterprise Risk Senior Analyst
Holland & Knight LLP
United States
This position may be based in either the firm’s global operations center in the Tampa Bay area or our Dallas office.
Added 15 mins ago
Manufacturing Equipment Engineering Technician
L.L.Bean Inc.
Brunswick, ME
…Bean manufacturing products such as computerized stitching, automation, and robotics equipment that will help with safety and advanced ergonomics capabilities for the production team. It…
Added 17 mins ago
AU
Solutions Architect
Allied Universal
Wilmington, MA
- $80,000 to $90,000 USD / year
…installation technician, service technician, engineer, or project manager, you’ll discover rewarding opportunities to grow your career as part of a valued…
Added 21 mins ago
Manager, Resource Planning
CareMetx
Remote, United States
While reporting to the Vice President – Business Optimization, the Manager, Resource Planning will lead a team responsible for forecasting, staffing modeling, scheduling, real-time…
Added 21 mins ago
Manager Database Administrator
Amerihealth Caritas
Newtown Square, PA
ACFC is seeking an experienced Manager, Database Administrator to lead the team responsible for the reliability, security, performance, and modernization of enterprise database platforms.…
Added 22 mins ago
Principal Engineer, MEP & Building Systems
Anduril Industries
Costa Mesa, CA
…requirements of advanced manufacturing and defense technology operations. You will also be accountable for on-going plan reviews during progress points of design and help to trouble shoot…
Added 27 mins ago
Operations Manager
Eastman
Fieldale, VA
Join our Martinsville team as an experienced Operations Manager. Reporting to the Site Manager, you’ll play a key role in creating a safe, reliable, and efficient operation - while…
Added 28 mins ago
SM
Software Engineer
Stanley Martin Homes, LLC
Reston, VA
- $111,800 to $125,300 USD / year
As a key member of the Information Technology team, the Software Engineer will contribute to the development and maintenance of our cloud-hosted web applications, supporting internal and…
Added 31 mins ago
Maintenance Performance Engineer - Warehouse Automation & Robotics
Exotec
Atlanta, GA
Exotec designs and delivers advanced automation solutions that help global brands optimize warehouse performance while supporting warehouse teams across every level. Our organization…
Added 31 mins ago
North America Maintenance Manager - Warehouse Robotics & Automation
Exotec
Atlanta, GA
…some of the world’s most iconic brands in their transition to automation. We’re proud to design technology that doesn’t just redefine intralogistics; it also makes warehouses safer, faster,…
Added 31 mins ago
North America Maintenance Manager - Warehouse Robotics & Automation
Exotec
Dallas, TX
…some of the world’s most iconic brands in their transition to automation. We’re proud to design technology that doesn’t just redefine intralogistics; it also makes warehouses safer, faster,…
Added 31 mins ago
Service Account Manager
Exotec
Atlanta, GA
…client to ensure they understand how Exotec supports their operations on a daily, weekly, and monthly…
Added 31 mins ago
Deployment Project Manager - Warehouse Robotics & Automation
Exotec
Atlanta, GA
As a Project Manager, you will play a critical role in transforming warehouse operations through the successful deployment of Exotec’s automation solutions. You won’t just manage timelines…
Added 31 mins ago
Software Integration Manager - Warehouse Management Systems ( WMS )
Exotec
Atlanta, GA
As a Software Integration Manager, you'll lead the team responsible for making those connections possible. You'll help build the processes, methodologies, and organizational structure…
Added 34 mins ago
Staff Accountant
Sunstates Security
Raleigh, NC
…month-end close activities. This position works closely with the Manager to ensure the accuracy and completeness of the general ledger and financial statements. The Staff Accountant is…
Added 39 mins ago
O
Principal Network Developer
Oracle
Seattle, WA · Santa Clara, CA · Reston, VA · Austin, TX · Nashville, TN
- $102,300 to $209,500 USD / year
…decommissions, and capacity expansions. The team also drives automation, process improvements, and tool development in collaboration with Network Automation to enhance…
Added 41 mins ago
Technical Program Manager, Energy Contracts and Asset Management
Google
New York, NY · San Francisco, CA
…down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll…
Added 42 mins ago
Manager, Onboard Revenue
Royal Caribbean Cruises Ltd
Miami, FL
The Manager is the business-side owner accountable for commercial strategy, governance, stakeholder alignment, legal/brand guardrails, prioritization, and realized outcomes of PCP pricing,…
Added 46 mins ago
General Manager, Subscription
EVERYTABLE, PBC
City of Industry, CA
Everytable is looking for a General Manager to own its direct-to-consumer subscription business end to
Added 47 mins ago
UG
Pharmacist Product Owner, Clinical Products and Technology - Remote
UnitedHealth Group
Schaumburg, IL
- $91,700 to $163,700 USD / year
…inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a…
Added 48 mins ago
Americas Logistics- Delivery Exception Manager
Apple
Austin, TX
Sponsor a next-generation exception management platform and automation roadmap from the business side. You will own requirements, connect data across order, shipment, carrier, claims, and…
Added 52 mins ago
Engineer II, Ground System Operator
Iridium Satellite, LLC
Grand Forks, ND
…Ground System Operator II opening with Iridium for a Space Development Agency (SDA) project. As a Ground System Operator II, you will participate in monitoring and controlling ground…
Added 53 mins ago
ER
Senior Industrial Manager
Executive Recruiting Group
Westminster, MD
- $145,000 to $160,000 USD / year
We are seeking a Senior Industrial Manager will lead the automation and process engineering functions for the facility,

CareMetx

Manager, Resource Planning

Remote, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

Apply

Description

From intake to outcomes, CareMetx is dedicated to delivering industry-leading patient access solutions and support services that help patients quickly start and stay on specialty therapy treatments. We provide scalable, efficient digital hub services for pharmaceutical companies and healthcare providers, streamlining workflows with seamless integration for patient enrollment, consent, and prior authorization. Our best-in-class patient support services enhance every step of care, connecting patients, providers, and brands to drive better outcomes and accelerate time-to-therapy.

Job Title: Manager, Resource Planning

POSITION SUMMARY:

While reporting to the Vice President – Business Optimization, the Manager, Resource Planning will lead a team responsible for forecasting, staffing modeling, scheduling, real-time management, and reporting and analytics across all Operations programs for which Resource Planning is deployed. The Manager will ensure the operation achieves service levels and key performance indicators on a daily and interval basis, improves efficiencies, and delivers a world-class service while controlling expenses. This is a player-coach role: in addition to developing and directing the team, the Manager will personally perform complex analyses and work hands-on with data to produce data-driven recommendations for senior leadership. The Manager will be the subject matter expert and internal champion for Resource Planning deployment and utilization across multiple programs, acting as a bridge that connects Resource Planning, Hub Operations, business leadership, and various technical teams to help guide our network to peak performance. The Manager will also champion the practical use of AI tools to increase the speed, depth, and quality of the team’s analysis and reporting.

PRIMARY DUTIES AND RESPONSIBILITIES:

Overall

Maintain deep understanding of Resource Planning principles, processes, models, and best practices to drive success at CareMetx across all programs
Serve as a player-coach, personally performing complex analyses, building models, and working directly with large data sets while leading the team.
Develop understanding and utilization of Resource Management practices and procedures across Operations Management and cross-customer teams, in support of company growth and standardization goals.
Serve as the primary point of contact with the resource planning and telephony system vendors to deliver effective reporting and functionality updates for Operations Management and manage vendor performance.
Lead business analysis for any future CRM and telephony system integration projects.
Serve as the lead in defining operational requirements for any future Resource Planning/Performance Management/Quality Management or CRM system integration.
Ensure all Resource Planning and Contact Center software processes and procedures are documented and maintained.
Apply AI tools such as CLAUDE and Base44 to accelerate analysis, reporting, and Resource Planning program support, and to automate routine tasks.
Identify opportunities to embed AI-enabled workflows into Resource Planning processes, and train and encourage the team to adopt them responsibly and with appropriate validation of results.
Maintain regular and reliable attendance, including being present, on time, and prepared for work as scheduled.
Adhere to all company policies and procedures.
Performs other related duties as assigned.

People Leadership

Manage, coach, and develop a team of Senior Resource Planning Analysts, including setting goals, assigning program coverage, conducting performance reviews, and providing ongoing feedback.
Balance workload and priorities across the team to ensure consistent Resource Planning coverage, cross-training, and backup for all programs.
Establish team standards for analytical rigor, quality, accuracy, and timeliness, and review the team’s forecasts, models, and recommendations before they are shared with leadership.
Build the team’s capabilities in advanced analytics and AI tools, and foster a culture of curiosity, initiative, and continuous learning.

Forecasting

Oversee time studies and system data collection (in coordination with Business Intelligence) to determine processing times for activities within the operation.
Coordinate with Business Intelligence to obtain historical transaction and volume information, and ensure the team develops accurate future forecasts for use in staffing models.
Monitor forecast accuracy by program and horizon (interval, daily, weekly, monthly), identify root causes of variance, and drive improvements to forecasting methods.

Staffing Modeling

Establish and govern staffing models specific to each of our programs, ensuring each model applies to and is validated for each program across the Operations department while retaining scalability as a model.
Engage with senior leadership and customer stakeholders (as necessary) to develop, validate, and continually adjust staffing models and program inputs/outputs.
Perform complex headcount, capacity, and cost-of-delivery analyses to support hiring plans, budgeting, and business decisions, and report on key operational metrics and trends to inform business needs.

Scheduling

Ensure the team consults with Operations Management to create schedules and manage changes to schedules to ensure adequate daily resource coverage across all programs.
Set and oversee the process for PTO submissions and approvals based on their effect on workforce needs to ensure efficient operations.
Oversee the process for management requests for modifications of scheduling events (meetings/training, etc.).
Make recommendations to improve scheduling efficiency and team member satisfaction.

Real-Time Management

Oversee the creation and delivery of tools to Operations Management to manage team performance.

Reporting & Analytics

Oversee the development of standard reports from the telephony and Resource Planning systems for Operations Management and leadership.
Serve as consultant to Operations Management on telephony system program reporting needs.
Develop scorecards and dashboards that track key operational metrics, and apply statistical techniques (e.g., trend analysis, control charts, and driver analysis) to distinguish meaningful signals from normal variation.
Personally perform deep-dive analyses on complex operational questions and present clear, data-driven findings and recommendations to senior leadership.
Develop the team’s ability to perform predictive modeling, scenario analysis, and simulation to forecast the impact of changes in volume, staffing, scheduling, routing, and operational drivers, and apply these methods personally to complex planning questions.

Continuous Improvement

Collaborate with client and Operations Management on identifying opportunities to improve performance.
Ensure continual analysis of current performance (noting recent historical trends) and real-time re-forecasting to make necessary adjustments in staffing plans, and coordinate with Operations teams to achieve service level goals / business objectives for all departments.
Provide analytical support and staffing/performance management recommendations for special projects.

Qualifications

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Bachelor's Degree required, or equivalent work experience.
Minimum 7 years of experience in resource planning or workforce management for large contact centers required.
Minimum 2 years of experience leading a team, including coaching, developing, and managing the performance of analysts or other professionals.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

Experience in a call/contact center environment preferred.
Advanced knowledge of workforce optimization software required. Specific and recent experience with Five9 or a workforce management schedule management system.
Advanced knowledge of telephony platforms (e.g., Five9, Avaya, CMS, Cisco, or similar).
Understanding of VOIP call routing technology (would be a plus)
Experience with Automated Call Distributors (ACDs), Computer-Telephone Integration (CTI) automation, skills routing, forecasting, scheduling, and intra-day management.
Familiarity with Contact Center software reporting tools.
Intermediate knowledge of Microsoft Office Suite
Advanced knowledge of Microsoft Excel - (i.e., creating spreadsheets, v-lookups, pivot tables, etc.)
Demonstrated ability to perform complex data analysis hands-on, including statistical and trend analysis and data visualization.
Experience using AI tools such as CLAUDE and Base44 to accelerate analysis, reporting, and process automation is a plus.
Demonstrated leadership skills, including the ability to coach, motivate, and hold a team accountable while remaining hands-on.
Strong analytical, critical thinking and problem-solving skills.
Ability to communicate effectively, both verbally and in writing, with individuals at all levels, from agents to program leaders, senior executives, and clients, including presenting complex analysis clearly to non-technical audiences.
Ability to work successfully with a diverse group of people and be a team player.
Ability to multi-task and navigate competing priorities.
Ability to work independently and display initiative.
Ability to identify emerging trends and measure impact to the business.
Ability to work occasionally evenings and weekends to meet deadlines.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit
The employee must occasionally lift and/or move up to 10 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Schedule ? Must be flexible on schedule and hours ? Some travel may be required

CareMetx considers equivalent combinations of experience and education for most jobs. All candidates who believe they possess equivalent experience and education are encouraged to apply.

At CareMetx we work hard, we believe in what we do, and we want to be a company that does right by our employees. Our niche industry is an integral player in getting specialty products and devices to the patients who need them by managing reimbursements for those products, identifying alternative funding when insurers do not pay, and providing clinical services.

CareMetx is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.

Artificial Intelligence in Our Recruiting and Employment Process CareMetx?uses artificial intelligence and automated decision-making technology to support parts of our recruiting, hiring, and employment process, including screening applications, scheduling interviews, and evaluating candidate qualifications. These tools support, not replace, human judgment. A qualified member of our team reviews and makes all final hiring and employment decisions. CareMetx?does not develop or use AI tools with the intent to discriminate against applicants or employees on the basis of race, color, religion, sex, age, sexual orientation, national origin, disability, veteran status, or any other protected characteristic.

Apply About employer

More about this job

Skills

Lead a team
Forecasting
Scheduling
Time management
Reporting
Control of expenses
Operations management
Business analysis
ICT system integration
Perform planning
Quality assurance procedures
Leadership
Business intelligence
Budget management
Manage staff
Process improvement
Performance management
Coaching
CMS
Call routing
Use computer telephony integration
Microsoft Office
Microsoft Excel
Data analysis
Data visualization
Critical thinking
Problem solving
Work independently
Meet deadlines

Report this job