Manager, Cloud Ops

Description From intake to outcomes, CareMetx is dedicated to delivering industry-leading patient access solutions and support services that help patients quickly start and stay on specialty therapy treatments. We provide scalable, efficient digital hub services for pharmaceutical companies and healthcare providers, streamlining workflows with seamless integration for patient enrollment, consent, and prior authorization. Our best-in-class patient support services enhance every step of care, connecting patients, providers, and brands to drive better outcomes and accelerate time-to-therapy.

JOB TITLE: Manager, Cloud Ops

POSITION SUMMARY:

As a Manager, Cloud, you will play a crucial role in overseeing the technological infrastructure and operations within our organization. You will lead a team of IT professionals, ensuring the smooth functioning of our systems, services, and software applications. Your strategic vision and technical expertise will drive innovation, efficiency, and security across all IT initiatives.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Foster a collaborative and inclusive work environment, promoting teamwork and professional development.
• Oversee the design, implementation, and maintenance of the organization's IT infrastructure.
• Ensure the reliability, scalability, and security of infrastructure components to meet business needs.
• Implement and enforce IT policies and procedures to ensure compliance with industry standards and regulations.
• Leverage data to prioritize work, serving the needs of our customers within the associated functional responsibility.
• Oversee the delivery of technical support services to end-users, resolving incidents, service requests, and inquiries in a timely and efficient manner.
• Oversee the selection, deployment, and maintenance of software applications and tools used across the organization.
• Work closely with stakeholders to identify business requirements and recommend appropriate technology solutions.
• Procure hardware, software, and services in accordance with organizational needs and budgetary constraints.
• Evaluate and negotiate contracts with IT vendors and service providers, ensuring quality of service and cost-effectiveness.
• Maintain relationships with vendors and monitor performance to ensure compliance with service level agreements.
• Support of urgent requests, escalations (resource requests, network, data security, etc.) with the expected outcome that any impediments will be removed and/or mitigated promptly.
• Work with peers and Leadership to define and manage team's service standards, technology stack, and practices to support coaching and training for skill development.
• You will be responsible for the management, coaching, training, and growth of your staff.
• You will be responsible for delivering small to medium projects.
• Maintain regular and reliable attendance, including being present, on time, and prepared for work as scheduled.
• Performs other related duties as assigned.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven 2 years of managerial experience in IT leadership role.
• At least 2 years managing a service-oriented organization
• Minimum 5 years’ proven track record working in an individual technical role.
• Minimum 2 years’ experience in automation and optimization or processes and systems.
• Experienced in at least one of the following technologies: Scripting 9Terraform, PowerShell), AWS Cloud, Azure/Entra ID IdP, database technologies, operating systems administration or network administration.
• Experience in using service desk tools and technologies, such as incident management systems and remote support tools.
• Knowledge of industry standards and best practices supporting vendor management and IT purchasing.
• Experience working in healthcare industry is a plus.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Ability to work with both internal cross-functional multidisciplinary teams and client-facing teams to drive to final solution design.
• Solid problem-solving and decision-making abilities, with a focus on driving continuous improvement and operational excellence.
• Good communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and senior management.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit
• The employee must occasionally lift and/or move up to 10 pounds.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

SCHEDULE:

• Must be flexible on schedule and hours
• Extensive travel is required (60% travel)

CareMetx considers equivalent combinations of experience and education for most jobs. All candidates who believe they possess equivalent experience and education are encouraged to apply. At CareMetx we work hard, we believe in what we do, and we want to be a company that does right by our employees. Our niche industry is an integral player in getting specialty products and devices to the patients who need them by managing reimbursements for those products, identifying alternative funding when insurers do not pay, and providing clinical services. CareMetx is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.

Artificial Intelligence in Our Recruiting and Employment Process

CareMetx uses artificial intelligence and automated decision-making technology to support parts of our recruiting, hiring, and employment process, including screening applications, scheduling interviews, and evaluating candidate qualifications. These tools support, not replace, human judgment. A qualified member of our team reviews and makes all final hiring and employment decisions.

CareMetx does not develop or use AI tools with the intent to discriminate against applicants or employees on the basis of race, color, religion, sex, age, sexual orientation, national origin, disability, veteran status, or any other protected characteristic.