Jobs in the United States

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Added 1 min ago
BV
Veterinary Technician - ER
BluePearl Vet, LLC
United States
- $22 to $37 USD / hour
…focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless…
Added 1 min ago
Craft Workforce Director
Brown & Root
Baton Rouge, LA
…Our craft professionals are the core of how we deliver safe, quality…
Added 1 min ago
Clinical Services Manager - Central Arkansas - Primary Care Clinics
University of Arkansas for Medical Sciences
Remote, United States
Day Shift (United States of America) · Persons must have proof of legal authority to work in the United States on the first day of employment
Added 2 mins ago
Senior Financial Operations Consultant
Noctua Technology
CA · Reston, VA · San Diego, CA
Cross-Functional Delivery Coordination: Coordinate with Technical Program Managers (TPMs) and Lead Engineers to obtain project deliverables for timely and accurate invoicing. Schedule and…
Added 2 mins ago
Director Product Development
St. Jude Medical, Cardiology Division, I
MN
Lead cross-functional product development activities from concept generation through commercialization, ensuring delivery of products that meet performance, quality, regulatory, and…
Added 2 mins ago
IT Director, Data Product Management & Governance
Abbott Laboratories
IL
…governance capabilities - from metadata management and data quality to policy enforcement, regulatory compliance, and data stewardship. A successful candidate brings deep technical fluency,…
Added 2 mins ago
Model Based System Engineer Staff
ITI Engineering
Winter Springs, FL
…products. You will apply systems engineering rigor in a fast-paced development cycle to deliver innovative, high-quality products. You will work with a team of software, mechanical,…
Added 2 mins ago
OH
Assistant Group Home Manager
Our House, Inc.
Bridgewater, NJ
- $22 USD / hour
The Assistant Site Manager supports the Site Manager in overseeing the daily operations of a residential program serving adults with intellectual and developmental disabilities. This role…
Added 2 mins ago
Director of Nursing (DON)
Bridgewood Health Care Center
Kansas City, MO
…and rehabilitation center in St. Louis. This is a high-impact leadership opportunity for a dynamic nurse leader who thrives in fast-paced, high-acuity environments and is passionate about…
Added 3 mins ago
Transplant Hepatologist
The Queen\'s University Medical Group
Honolulu, HI
…participate in transplant hepatology research, contribute to the development of the GI Fellowship program, and serve as a faculty member for the fellowship at The Queen’s Medical…
Added 4 mins ago
Sales Representative III
RFC LLC - dba Roll Forming Corporation
Shelbyville, KY
…and issue resolution across Sales, Engineering, Operations, Quality, Supply Chain, Finance, and other business partners. The Account Manager I/II/III structure reflects increasing account…
Added 4 mins ago
V
Vagaro
Vagaro
Pleasanton, CA
- $275,000 to $290,000 USD / year
…vision for themselves, offering opportunities for professional development and career advancement. Join us and be part of a team that values creativity, teamwork, and a commitment to…
Added 4 mins ago
Production Supervisor
ERICO International Corporation
Solon, OH
Support new process and product development and implementation.
Added 4 mins ago
Production Supervisor
ERICO International Corporation
Solon, OH
Support new process and product development and implementation.
Added 4 mins ago
Production Supervisor
ERICO International Corporation
Solon, OH
Assist with the development of current and future state value stream maps and continuous improvement plans, as well as the implementation of those plans
Added 4 mins ago
HR Business Partner
Hoffman Enclosures, Inc.
Anoka, MN
Drive adoption and quality delivery of Human Resources processes such as performance management, talent acquisition, career development, and employee relations initiatives, providing…
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Med Surg Registered Nurse
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…Recognizes cultural differences and individualizes care accordingly. Leadership & Team Collaboration: 1. Delegates appropriately using the Synergy Model of Care. 2. Works effectively with…
Added 5 mins ago
J
Aerospace Program Manager
Jobot
Moorpark, CA
- $125,000 to $190,000 USD / year
As a Program Manager you will lead development and production projects, reporting into Engineering and partnering with Program Leaders to deliver against cost, schedule, and performance…
Added 5 mins ago
UU
Business Operations Assistant 1
UWSTP University of Wisconsin Stevens Point
Stevens Point, WI
- $13 USD / hour
Demonstrated leadership abilities, good interpersonal skills, strong oral communication skills, and active listening skills.
Added 5 mins ago
Relationship Banking Associate
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Broadalbin, NY
Whether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools…
Added 5 mins ago
Relationship Banking Associate
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Great Bend, PA
Whether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools…
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Branch Manager I
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Driver's License required · NMLS Certification required or ability to obtain upon hire
Added 6 mins ago
RTB Reader
TX-HHSC-DSHS-DFPS
SAN ANTONIO, TX
Gather and analyze data related to case performance, including metrics on productivity, quality, and resource utilization, to identify trends and patters.
Added 6 mins ago
Public Health Nurse
TX-HHSC-DSHS-DFPS
BOERNE, TX
…Provides individualized care according to policy, procedure, program standards, physician orders and standing delegation orders. Participates in the development and revision of policies,…
Added 6 mins ago
Office of Child Safety- Child Safety Specialist
TX-HHSC-DSHS-DFPS
HARLINGEN, TX
…Protective Investigations (CPI) and Child Protective Services (CPS) program. The Child Safety Specialist coordinates with all levels of regional staff to promote consistency and skill…

Customer Service Representative

Remote, United States

$17.00 - $28.46 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

Apply on cvshealth.wd1.myworkdayjobs.com About employer

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Job details

Pay: $17.00 - $28.46 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
Apply by: Nov 21, 2026
Posting language: English
Posted: Nov 12, 2026

Original job description

We’re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary: Customer Service Representative (CSR) takes in-bound calls from providers, pharmacies, members, etc providing professional and courteous phone assistance to all callers through the criteria based prior authorization process. Certified Pharmacy Technicians (CPhT) are preferred and compensated based experience. CSR will also assist with other duties as needed to include but not limited to outbound calls, reviewing and processing prior authorizations (PA) for members’ prescriptions received via fax and electronic PA (ePA), and monitoring and responding to inquiries through department mailboxes. Additionally, the CSR will support other tasks as assigned by the leadership team. This is a fast-paced position that requires strong attention to detail and the ability to multi-task effectively.

Responsibilities % Time*:

Effectively manage work volume by handling inbound calls/fax/ePA requests utilizing appropriate courteous and professional behavior based upon established standards. 40% Comply with departmental, company, and federal requirements when processing all information to ensure accuracy of information being provided to internal and external customers. 40% Communication with other internal groups regarding determination status and results (seniors, pharmacists, appeals, etc). 10% Identify and elevate clinical inquiries to the pharmacist team as appropriate. 10%

Required Qualifications:

One year of Customer Service experience role handling and resolving a high volume of complex customer needs over the phone and demonstrated ability to deliver high-quality customer service
Proficient PC skills, computer literacy, basic Google Suite skills, Windows-based applications like Windows, Microsoft Office, internet navigation, email applications and ability to navigate systems. Strong keyboard skills are essential.
Must be able to multitask and utilize multiple system applications simultaneously
Deliver confident and professional service to providers and internal partners
Must be able to absorb presented information, display motivation, seek development and problem solve.

Education: High School Diploma or GED equivalent.

Preferred Qualifications:

Active Arizona Pharmacy Technician License or Registered/Licensed Pharmacy Technician Trainee.
Valid/Active PTCB Certification or NHA Certification.
Basic pharmaceutical knowledge pertaining to terminology, calculations, and protocols.
Experience working in a retail, hospital, medical office, or pharmacy setting.

Remote Work Requirements:

Prior remote work experience
Ability to obtain high-speed internet and hardwire equipment to router/modem
Distraction-free and private remote work environment required as well as reliable dependent care during working hours
Ability to provide own transportation for instances where on-site support is required for employees located within 50 miles of a physical CVS Caremark location/center
Ability to participate in classroom-style remote training sessions
An understanding of the high level of conscientiousness, professionalism, and reliability that is required in a remote work environment

Work Schedule(s) available: We are seeking individuals open to working a 40 hour shift/schedule anytime Monday - Sunday between 8am-9pm EST. You will be given a set schedule after training based on business needs Training: 5 weeks, Monday - Friday 7:00am - 3:30pm MST (100% attendance required)

Career Development Opportunities:

After training you will have the opportunity to earn a Certified Pharmacy Technician Certificate through an apprenticeship program.

The career path from Customer Service Representative to Clinical Support Technician includes:

Active Pharmacy Technician License in the state of residence
Certified Pharmacy Technician (CPhT) certification required
A minimum tenure of 6 months in the Pharmacy Technician I role
Consistently demonstrates strong problem-solving abilities, effective communication, and a thorough understanding of customer needs
Demonstration of a strong desire to learn and grow in their role
Meet “Exceptional” Expectations performance metrics for a minimum of 3 consecutive months (targets are subject to change with 30-day advance notice) for all job skills:
Average Databases per Hour
Average Handle Time
Average Unavailable Time
Quality Metrics
Demonstrate proven reliability and satisfactory attendance

The progression path from Level I, Level II, and Level III positions within the Prior Authorization (PA) team is a structured path that encourages advocates to widen their knowledge base, take on more responsibility, demonstrate expertise, and reward team members for their proven success and dedication. Each role level builds upon the skills learned in the previous one, with the ultimate goal of enabling technicians to provide superior support and contribute to the overall success of the contact center.

Anticipated Weekly Hours 40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $28.46 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/21/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Apply on cvshealth.wd1.myworkdayjobs.com About employer

More about this job

Skills

Customer service
Corporate social responsibility
Manage work
Communication skills
Computer skills
Microsoft Windows
Microsoft Office
Multitask
Pharmacy technician
Problem solving

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Work requirements

Jobs in the United States