Billing Specialist

Billing Specialist (Part-Time)

At Resthaven, we believe care is more than a profession - it’s a calling. Since 1945, we have remained committed to serving older adults with compassion, dignity, excellence, and faith-centered purpose. As a not-for-profit, faith-based organization, we’re dedicated to enriching lives - both for those we serve and those who serve alongside us. Whether you’re looking to grow your career or find a more supportive and purpose-driven workplace, you’ll find it here. We’ll help you learn, support your success, and surround you with people who believe in service, community, respect, and making a meaningful difference every day.

Pay Range

• $18 - $22
• ** Pay is based on experience and applicable licensure **

Employment Type & Schedule

• Part-Time
• 4 Days per week | 20-25 hours per week

Why Join Resthaven?

• No Mandatory Overtime (No Mandation)
• NOMI Health Insurance Network – $0 copays, $0 deductibles, and $0 coinsurance for full-time employees
• Free On-Site Clinic – Convenient access to healthcare
• Tuition Reimbursement – Eligible after just 6 months of employment
• Supportive, Mission-Driven Culture – Be part of a team centered around purpose, compassion, and community
• Career Growth & Advancement – Opportunities to learn, develop, and grow within the organization
• Meaningful Work Every Day – Build relationships and make a lasting difference in the lives of residents

Essential Responsibilities

• Resident & Family Service:
• Serve as a primary point of contact for residents, family members, and responsible parties regarding billing statements, account balances, payment options, and insurance-related questions.
• Respond to billing inquiries promptly, professionally, and courteously.
• Educate residents and families regarding billing processes, insurance coverage, payment resources, and organizational policies.
• Work collaboratively with residents, families, and staff to resolve account concerns while maintaining positive relationships.
• Demonstrate a hospitality-focused approach that supports Resthaven's mission and commitment to exceptional service.
• Billing & Accounts Receivable:
• Prepare and process billing for services provided across Independent Living, Assisted Living and Skilled Nursing operations.
• Submit and maintain accurate billing for private pay, Medicare, Medicaid, long-term care insurance, Medicaid waiver, PACE, and other third-party payers as assigned.
• Process resident charges, payments, adjustments, and account updates in a timely manner.
• Import and reconcile electronic remittance advices and payer information.
• Maintain accurate resident account records and supporting documentation.
• Review accounts receivable balances and assist with collection activities related to outstanding resident accounts.
• Investigate billing discrepancies and coordinate appropriate corrections with internal departments and payer sources.
• Assist with month-end and year-end billing and accounts receivable processes.
• Compile and prepare routine and special reports related to billing and accounts receivable activity.
• Collaborate with other billing team members to provide coverage and support across all levels of care.
• Maintain compliance with applicable billing regulations, payer requirements, HIPAA standards, and organizational policies.
• Perform other position-related duties as assigned.

Education, Training, Experience

• High school diploma or successful completion of GED test.
• Associate degree in Accounting, Business Administration, Healthcare Administration, Finance, or a related field preferred.
• Two (2) or more years of experience in billing, accounts receivable, healthcare administration, customer service, accounting support, senior living, or related business operations preferred.
• Experience in healthcare, senior living, assisted living, PACE, skilled nursing, insurance billing, or accounts receivable is preferred.