Clinic Coordinator

WE ARE INSIGHT

At Insight Hospital and Medical Center- Chicago, we believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents, to build a full-service community hospital in the Bronzeville area of Chicago; creating a comprehensive plan to increase services and meet community needs. With a growing team that is dedicated to delivering world-class service to everyone we meet, it is our mission to deliver the most compassionate, loving, expert, and impactful care in the world to our patients. Be a part of the Insight Chicago team that provides PATIENT CARE SECOND TO NONE! If you would like to be a part of our future team, please apply now!

Job Summary:

Insight Hospital and Medical Center is seeking a detail-oriented and proactive Clinic Coordinator to ensure efficient daily operations of our outpatient clinics. The Clinic Coordinator plays a key role in maximizing clinic capacity, coordinating physician schedules, and monitoring clinic productivity. This position will track growth metrics, follow the patient life cycle to ensure referrals and follow-ups are completed, and support physicians and staff in delivering excellent patient care. The ideal candidate demonstrates strong organizational skills, a proactive mindset, and the ability to balance administrative precision with outstanding patient service.

Duties:

• Ensure clinics are operating at maximum efficiency through proactive oversight and workflow management.
• Coordinate physician schedules, adjusting for clinic needs, patient demand, and productivity goals.
• Monitor and track clinic productivity; generate reports, identify trends, and recommend strategies to improve efficiency.
• Develop, track, and execute growth metrics to support service line and organizational goals.
• Follow the patient life cycle by monitoring referrals, appointments, and follow-ups to ensure patients are scheduled and seen in a timely manner.
• Serve as a liaison between providers, staff, and patients to resolve scheduling or operational concerns.
• Assist with patient registration, scheduling, and EMR documentation as needed to maintain clinic flow.
• Adhere to hospital standards.
• Monitor and report on key performance indicators for clinic operations.
• Support and participate in internal and external marketing efforts to promote clinic services, build referral networks, and enhance patient engagement.
• Contribute to a positive and collaborative work environment.
• Perform all other duties as assigned.

Qualifications:

• Excellent organizational and time-management skills.
• Ability to analyze data and develop actionable growth strategies.
• Knowledge of medical terminology and outpatient clinic operations preferred.
• Strong interpersonal and communication skills, both verbal and written.
• Demonstrated problem-solving skills and ability to work under pressure.
• Proficiency in EMR systems and Microsoft Office Suite (Excel, Word, Outlook).
• Strong attention to detail with a focus on accuracy.
• Ability to multitask in a fast-paced, high-demand environment.
• High school diploma or GED required; associate or bachelor’s degree preferred.
• 1–2 years of clinic coordination, patient access, or healthcare administration experience preferred.

Physical Requirements:

• May be expected to lift up to 15 - 30 pounds with assistance. May be expected to push or pull 30 - 100 pounds with assistance.
• Work is of medium demand; walking or standing most of the time while on duty.
• Visual and auditory acuity and manual dexterity are essential to performing designated duties required.
• May be subjected to stressful situations and the need to manage competing priorities.
• Physical conditions are clean, neat, and well lit.
• Hours of duty may be irregular or extended due to physician schedules or clinic requirements.