Jobs in the United States

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Added 22 mins ago
Nurse Manager - Professional Practice
Kennestone Hospital, Inc.
United States
The American Nurses Credentialing Center (ANCC) Pathway to Excellence Program recognizes a health care organization’s commitment to creating a positive practice environment that empowers…
Added 48 mins ago
Assistant Restaurant Manager
CEC Entertainment, LLC
Tucson, AZ
Must have a high-school diploma or GED
Added 48 mins ago
CE
Assistant Restaurant Manager
CEC Entertainment, LLC
Citrus Heights, CA
- $18.4 to $20.44 USD / hour
Must have a high-school diploma or GED
Added 58 mins ago
CH
Pharmacy Technician
CVS Health
Benson, NC
- $16.5 to $25 USD / hour
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 1 hour ago
FLORAL/DEPT LEADER
The Kroger Co.
Calabasas, CA
Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
Added 1 hour ago
T
Lead Datacenter Cable Technician - Traveling
TEKsystems
Atlanta, GA
- $25 to $32 USD / hour
Flights, hotel, and rental car provided$68/day Per Diem for food Top Skills - Must Haves
Added 1 hour ago
Outlet - Asst Store Manager
Clarks
Commerce, GA
Clarks is looking for an Assistant Store Manager to join the team!
Added 2 hours ago
Manager, Customer Experience
CareDx, Inc.
Brisbane, CA
Reporting to the Director of Customer Experience, the Manager, Customer Experience – AlloHeme is responsible for leading the Clinical Liaison team supporting the CareDx Cellular Therapy &…
Added 2 hours ago
Merchandise Manager
Ulta Beauty, Inc.
Albuquerque, NM
The Merchandise Manager (MM) is responsible for leading through Ulta Beauty’s mission, vision, and values and contributing to a high-performing team that consistently delivers top-line…
Added 2 hours ago
Design & Startup WHS PM, WHS DCS
Amazon.com Services LLC
Nashville, TN · Arlington, VA · Bellevue, WA
The New Construction & Launch Workplace Health and Safety Program Manager (WHS PM) will be responsible for partnering with the Launch and Engineering teams to manage the safety deliverables…
Added 2 hours ago
Design & Startup WHS PM, WHS DCS
Amazon.com Services LLC
Nashville, TN · Arlington, VA · Bellevue, WA
The New Construction & Launch Workplace Health and Safety Program Manager (WHS PM) will be responsible for partnering with the Launch and Engineering teams to manage the safety deliverables…
Added 2 hours ago
Design & Startup WHS PM, WHS Design, Construction & Startup
Amazon.com Services LLC
Nashville, TN · Arlington, VA · Bellevue, WA
The New Construction & Launch Workplace Health and Safety Program Manager (WHS PM) will be responsible for partnering with the Launch and Engineering teams to manage the safety deliverables…
Added 2 hours ago
Compliance Assurance Risk Mgr, Governance, Compliance & External Affairs
Amazon.com Services LLC
Nashville, TN · Bellevue, WA · Arlington, VA
Workplace Health & Safety (WHS) Compliance Assurance Risk Manager will be responsible for managing programs and processes that maintain legal compliance and conformance to internal WHS…
Added 2 hours ago
VH
Interior Designer - Intermittent - Not to Exceed 1 Year
Veterans Health Administration
Phoenix, AZ
- $78,117 to $101,558 USD / year
For a GS-11 position you must have served 52 weeks at the GS-09 · The grade may have been in any occupation, but must have been held in the Federal service
Added 2 hours ago
VH
Healthcare Engineer (Projects)
Veterans Health Administration
Prescott, AZ
- $62,073 to $136,183 USD / year
…implementation of complex buildings, utilities, and medical support…
Added 2 hours ago
VH
Licensed Practical Nurse - Patient Aligned Care Team
Veterans Health Administration
Anchorage, AK
- $39,406 to $89,883 USD / year
…for Nursing Accrediting Commission (NLNAC) at the time the program was completed by the applicant. Verification can be obtained from the State approving agency or the National League for…
Added 2 hours ago
VH
Licensed Practical Nurse - Intermittent (PACT)
Veterans Health Administration
Anchorage, AK
- $39,406 to $89,883 USD / year
…for Nursing Accrediting Commission (NLNAC) at the time the program was completed by the applicant. Verification can be obtained from the State approving agency or the National League for…
Added 2 hours ago
VH
Financial Analyst
Veterans Health Administration
Honolulu, HI
- $64,438 to $83,774 USD / year
For a GS-09 position you must have served 52 weeks at the GS-07 · The grade may have been in any occupation, but must have been held in the Federal service
Added 2 hours ago
VH
Health Technician (Optometry)
Veterans Health Administration
Wenatchee, WA
- $36,409 to $65,599 USD / year
Assists the program support clerk by responding to telephone calls and visitors to the clinic, determining the purpose of the contact and taking appropriate action.
Added 2 hours ago
VH
Health Technician (Optometry)
Veterans Health Administration
Wenatchee, WA
- $36,409 to $65,599 USD / year
Assists the program support clerk by responding to telephone calls and visitors to the clinic, determining the purpose of the contact and taking appropriate action.
Added 2 hours ago
US
Supervisory Interdisciplinary
United States Army Installation Management Command
Fort Shafter, HI
- $131,310 to $170,708 USD / year
…perform technical studies, surveys, and analyses as required in support of operations and overall management. | You will recommend new or revised policy to accommodate changes required in…
Added 2 hours ago
UC
Maintenance Mechanic
U.S. Coast Guard
San Diego, CA
- $32 to $37 USD / hour
…Homeland Security, U.S. Coast Guard, SECTOR SAN DIEGO ENGINEERING/SUPPORT DIVISION in SAN DIEGO,…
Added 2 hours ago
FA
Management and Program Assistant
Federal Aviation Administration
Miramar, FL
- $58,383 to $87,578 USD / year
…Division, mission under the limited direction of the Office Manager, Front-line Manager, or Administrative Officer in day-to-day operations of the…
Added 2 hours ago
UC
Maintenance Mechanic
U.S. Coast Guard
San Diego, CA
- $32 to $37 USD / hour
…Homeland Security, U.S. Coast Guard, SECTOR SAN DIEGO ENGINEERING/SUPPORT DIVISION in SAN DIEGO,…
Added 2 hours ago
US
Supervisory Housing Management Specialist
United States Army Installation Management Command
Fort Shafter, HI
- $131,310 to $170,708 USD / year
You will plan, direct and coordinate all phases of the Army regional housing management program, (both family and unaccompanied personnel) and operations of Housing Services. | You will…

CareDx, Inc.

Manager, Customer Experience

Brisbane, CA, United States

$110,000 - $137,000 USD

Apply on job-boards.greenhouse.io About employer

Applications open in a new tab.

Job details

Pay: $110,000 - $137,000 USD
Posting language: English
Posted: Nov 15, 2026

Original job description

CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.

Reporting to the Director of Customer Experience, the Manager, Customer Experience – AlloHeme is responsible for leading the Clinical Liaison team supporting the CareDx Cellular Therapy & Transplant Portfolio. This role provides clinical, operational, and strategic leadership to ensure exceptional support for healthcare professionals and patients throughout their experience with CareDx.

The Manager will lead and develop a high performing field-based Clinical Liaison team while also directly engaging with Cellular Therapy and Transplant customers in the field. The Manager will build trusted customer relationships, provide clinical education, support testing workflows, and drive successful adoption and utilization of Cell Therapy solutions, while coaching and developing the Clinical Liaison team.

This role will use data and analytics to evaluate ordering trends, account activity, adoption, workflow opportunities, and team performance. The Manager will partner closely with Commercial Leadership, Laboratory Operations, Reimbursement, Medical Affairs and other cross-functional teams to identify opportunities, resolve complex customer needs, improve processes, and enhance the overall healthcare provider and patient experience.

Successful candidates will be experienced clinical leaders who are highly organized, analytical, collaborative, and comfortable leading teams in a fast-paced environment while advancing patient care across Cellular Therapy and Transplantation.

Responsibilities:

Lead, coach, and develop a high-performing Clinical Liaison team supporting Cellular Therapy and Transplantation (CTT) centers.
Maintain direct field based customer responsibilities, engaging with priority CTT centers to build trusted relationships, provide clinical education, support testing workflows, and drive adoption and utilization of CareDx solutions.
Provide regular field coaching using the PACE coaching model to assess Clinical Liaison competencies, provide actionable feedback, and support continued development.
Provide clinical and operational oversight of customer onboarding, education, testing workflows, account support, and resolution of complex customer needs.
Establish consistent Clinical Liaison practices and coach the team on account planning, customer engagement, clinical education, territory prioritization, and effective use of CareDx tools and resources.
Analyze ordering trends, account activity, customer engagement, and team performance to identify opportunities for increased adoption, targeted education, workflow improvement, and field support.
Establish and monitor team goals and key performance indicators, using data and business insights to identify gaps, prioritize opportunities, and develop action plans.
Partner cross-functionally with Sales, Laboratory Operations, Reimbursement, Medical Affairs, Customer Experience, and other teams to resolve customer needs and ensure efficient testing processes.
Lead hiring, onboarding, training, performance management, and development of Clinical Liaisons while fostering a culture of accountability, collaboration, and continuous improvement.
Drive process improvements that enhance operational efficiency and the customer and patient experience while maintaining compliance with CareDx policies, SOPs, and applicable regulatory requirements.

Qualifications:

Bachelor’s degree required, or an equivalent combination of education and relevant professional experience; advanced clinical or healthcare education preferred.
Registered Nurse (RN) required.
7+ years of experience in Bone Marrow/Hematopoietic Cell Transplantation (BMT/HCT), Cellular Therapy and Transplantation (CTT), hematology/oncology, clinical diagnostics, or a related healthcare setting required.
3+ years of people management, team leadership, or significant clinical/field leadership experience preferred.
Specialty certification preferred, such as BMTCN® (Blood & Marrow Transplant Certified Nurse), TCTCNTM (Transplantation and Cellular Therapy Certified Nurse), or OCN® (Oncology Certified Nurse).
Experience leading and developing customer-facing or field-based clinical teams preferred.
Strong analytical experience, including the ability to interpret ordering trends, account activity, operational metrics, and performance data to develop actionable strategies.
Proficiency with Excel, Salesforce, and/or other reporting and business intelligence tools.
Ability to travel 25–30% to support Clinical Liaisons and key CTT accounts.

Knowledge, Skills & Abilities:

Strong leadership, coaching, and team-development skills with the ability to build engaged, high-performing teams.
Excellent communication, interpersonal, and relationship-building skills.
Strong critical-thinking and problem-solving skills with the ability to identify priorities and drive solutions.
Ability to collaborate cross-functionally and influence effectively without direct authority.
Highly organized, analytical, and detail-oriented with strong initiative and accountability.
Agile and adaptable, with the ability to lead effectively in a dynamic, fast-paced environment.
High level of integrity and commitment to ethical standards.

Additional Details:

Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.

Our competitive Total Rewards package for US Employees includes:

Competitive base salary and incentive compensation
Health and welfare benefits, including a gym reimbursement program
401(k) savings plan match
Employee Stock Purchase Plan
Pre-tax commuter benefits
And more!
Please refer to our page to view detailed benefits at https://caredx.com/company/careers/

In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.

With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it’s an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.

CareDx, Inc. is an Equal Opportunity Employer and participates in the E-Verify program.

By proceeding with our application and submitting your information, you acknowledge that you have read our U.S. Personnel Privacy Notice and consent to receive email communication from CareDx.

***We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.***

Certain jurisdictions require notice of how we use and protect your personal information. For more information, please read our Privacy Policy.

This is the anticipated base salary range in the United States. The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and length of experience within the job, the type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and restricted stock units. CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states.

Remote: US only roles

$110,000 - $137,000 USD

Apply on job-boards.greenhouse.io About employer

More about this job

Skills

Customer experience
Coaching
Workflow
Leadership
Improve business processes
Patient care
Prioritization
Sales
Performance management
Process improvement
Regulatory compliance
RN
Team leadership
Microsoft Excel
Salesforce
Reporting
Business intelligence
Team building
Communication skills
Relationship building
Critical thinking
Problem solving
Adaptability

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Work requirements

Jobs in the United States