Guest Relations

CareCore at Meadows is seeking a friendly, organized, and dependable Receptionist / Guest Relations Representative to join our team! This position plays an important role in creating a welcoming environment for our residents, families, and visitors while assisting with daily administrative tasks and supporting the admissions process. We are looking for someone who enjoys working with people, has strong customer service skills, and can manage multiple responsibilities in a busy healthcare setting.

Responsibilities

• Greet and assist residents, families, visitors, and vendors in a friendly and professional manner
• Answer incoming phone calls, direct calls appropriately, and take messages
• Provide general information and assistance to residents and visitors
• Check resident rooms to ensure they are clean, presentable, and ready for new admissions
• Assist with new resident admissions, including reviewing and obtaining signatures on admission packets
• Communicate with nursing, housekeeping, and admissions teams to coordinate room readiness
• Assist with filing, data entry, and general administrative duties
• Maintain a clean, organized, and welcoming reception area
• Support facility staff with additional clerical and guest relations tasks as needed

Qualifications

• Previous Long-Term Care (LTC) or Skilled Nursing Facility (SNF) experience strongly preferred
• Previous receptionist, front desk, or customer service experience
• Strong proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
• Excellent communication, interpersonal, and organizational skills
• Ability to multitask and prioritize responsibilities in a fast-paced environment
• Professional, friendly, and patient demeanor
• Strong attention to detail and ability to maintain confidentiality
• Dependable, punctual, and comfortable working with residents and families

Benefits

• Health, Dental, and Vision Insurance
• Paid Time Off and Paid Holidays
• 401(k)
• Employee Discount Program
• Tuition Reimbursement
• Continuing Education Opportunities
• Supplemental Insurance Options
• Life Insurance

Join Our Team! At CareCore at Meadows, we believe that a positive resident and family experience begins the moment someone walks through our doors. If you are personable, detail-oriented, and enjoy making others feel welcome, we would love to meet you!