HOUSING CASE MANAGER

ESSENTIAL JOB RESPONSIBILITIES

HOPWA and Other Housing Opportunities Coordination:

Screens and/or assesses all new clients for HOPWA services and other forms of housing stability services (e.g. Section 8; Homeless Assistance Programming; Other Housing services) according to the intake schedule.

Completes application for HOPWA programs and other housing programs.

Determines eligibility for HOPWA programs and other housing programs.

Identifies resources and refers to appropriate housing programs.

Follows up on clients’ housing stability (HOPWA and non-HOPWA housing)

Refer clients to Rapid Rehousing program.

Caseload Management:

Maintains an average annual active caseload as assigned by manager.

Acts as a liaison when required to ensure clients are properly referred within agency programs or external services to remove barriers to treatment and care.

Service Planning and Documentation:

Ensures all documentation is timely, accurate, legible, and clear.

Empowers clients to participate in their treatment planning as needed.

Maintains progress notes and progress reviews in client records as specified in agency policy, program guidelines and performance standards.

Input client information using electronic data entry according to agency and departmental guidelines.

Maintains an accurate record on time sheet reflecting time spent in program worked.

Prepares necessary program reports and records as requested by the supervisor and/or manager.

Manages Resources:

Maintains comprehensive knowledge of community services to apply knowledge of services to individual client needs.

Supports billing through concurrent documentation of service provided and budget activities as required (i.e. reconciling billing across data systems including: PCIS, Web-based systems, Provider Enterprise, CaseWatch, Service Point, NextGen and Electronic Health records).

Participates in staff training sessions within the timeframes specified and as required by the agency and the funding source.

Community Involvement:

Participates in agency developmental activities as requested.

Other duties as assigned.

Safety:

Ensure proper hand washing according to the Centers for Disease Control and Prevention guidelines.

Understands and appropriately acts upon assigned role in Emergency Code System.

Understands and performs assigned role in agency’s Continuity of Operations Plan (COOP).

Culture of Service: 3 C’s

Compassion

Greet internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language.

Listen to internal or external customers (i.e. patient, client, staff, vendor) attentively, reassuring an understanding of the request and providing appropriate options or resolutions.

Competency

Provide services required by following established protocols and when needed, procures additional help to answer questions to ensure appropriate services are delivered.

Commitment

Take initiative and anticipate internal or external customer needs by engaging them in the process and following up as needed.

Prioritize internal or external customer (i.e., patient, client, staff, vendor) requests to ensure prompt and effective responses are provided.

Contact Responsibility:

The responsibility for internal and external contacts is frequent and important.

Education:

Bachelor’s degree in public health administration, social services, or related field (Preferred) or 5 years of experience in lieu of a bachelor’s degree.

Experience:

Two years of homeless/social services experience are required. One year of HIV/AIDS experience preferred. HIV/AIDS training and program related training provided by the State or County are required within 90 days of hire date.

Physical Requirements:

This work requires the following physical activities: constant sitting, walking, hearing and talking in person and talking on the phone. Occasional driving stretching/reaching and standing are required. Work usually is performed in an office setting. Sometimes, work is performed in patients’ homes, community agency settings and in hospitals.

Other

Participates in health center developmental activities as requested.

Other duties as assigned.

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