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Supports Coordinator/Resource Specialist - Portland, ME
Care Lync
Windham, ME
- $50,000 to $60,000 USD / year
Care Lync is a Social Services agency focused on providing Support Coordination (Service Coordination/Case Management) services to adults diagnosed with Intellectual, Developmental and…
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CL
Case Manager/Service Coordinator- Portland, ME
Care Lync
Portland, ME
- $50,000 to $60,000 USD / year
…to helping others live full, independent lives. We provide Support Coordination (Service Coordination/Case Management) services for adults with Intellectual, Developmental, and Physical…
Added just now
CL
Case Manager/Service Coordinator - Lewiston, ME
Care Lync
Lewiston, ME
- Up to $60,000 USD / year
…to helping others live full, independent lives. We provide Support Coordination (Service Coordination/Case Management) services for adults with Intellectual, Developmental, and Physical…
Added just now
CL
Case Manager/Service Coordinator - Lewiston, ME
Care Lync
Turner, ME
- Up to $60,000 USD / year
…to helping others live full, independent lives. We provide Support Coordination (Service Coordination/Case Management) services for adults with Intellectual, Developmental, and Physical…
Added just now
CL
Case Manager/Service Coordinator - Lewiston, ME
Care Lync
Auburn, ME
- Up to $60,000 USD / year
…to helping others live full, independent lives. We provide Support Coordination (Service Coordination/Case Management) services for adults with Intellectual, Developmental, and Physical…
Added just now
HW
Medical Case Manager
Housing Works
Brooklyn, NY
- $23 to $26.44 USD / hour
The Medical Case Manager (MCM) will provide all aspects of care coordination for the AIDS Institute (AI) Advancing Access Case Management clients: complete initial enrollment (all required…
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HW
Safety and Security Manager
Housing Works
Brooklyn, NY
- $60,000 to $68,000 USD / year
The Safety & Security Manager supports the Director for Safety & Security by managing the day-to-day administration of the Safety & Security Program, with primary responsibility for…
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HW
Customer Engagement Associate- PT BK Heights
Housing Works
Brooklyn, NY
- $18 USD / hour
The Customer Engagement Associate works to provide first-rate customer and donor services, maximizing sales and to support the daily operations of the store.
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Floating Store Manager
Housing Works
New York, NY
The Floating Store Manager is accountable for ensuring Floating Managers successfully support shop revenue goals, maintain outstanding customer service standards, uphold Housing Works…
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IS
Systems Administrator - Security & Patch Management
Illinois State Toll Highway Authority
Downers Grove, IL
- $90,000 USD / year
…service for our customers. Whether it's I-PASS, the Move Illinois Program, open road tolling or keeping you safe with our H.E.L.P. trucks, we are committed to delivering great benefits and…
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Manager, Culture & Capability
anglogold
Greenwood Village, CO
The Manager, Culture & Capability manages the planning, design, development, and delivery of diverse and contemporary culture, capability, learning and IDE programs across the Region.…
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Senior Resident Engineer
The Port Authority of NY & NJ
Newark, NJ
Reporting to the Engineer of Construction (EOC), with support to the Chief and Deputy Chief of Construction, the Senior Resident Engineer will be responsible for the day-to-day management…
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AU
Security Officer Branch Flex Patrol
Allied Universal
Midland, TX
- $22.13 USD / hour
…schedule will vary week to week, based on a combination of manager-assigned shifts and those you pick up through our Earn More, Claim-A-Shift self-scheduling program. Shifts, days,…
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AU
Security Officer Flex Mobile Driver
Allied Universal
Westborough, MA
- $20.19 USD / hour
…schedule will vary week to week, based on a combination of manager-assigned shifts and those you pick up through our Earn More, Claim-A-Shift self-scheduling program. Shifts, days,…
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Maintenance Supervisor
Brighthaven
Kirkland, WA
…homes. The Maintenance Supervisor works alongside the Community Manager, partnering to oversee the activities of assigned staff and vendors to ensure the maintenance of the…
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Assistant Community Manager
Brighthaven
Kirkland, WA
The Role: This role is responsible for assisting in all operational duties of the Community Manager, including reporting, rent processing, leasing, marketing, and overseeing the community…
Added just now
TM
Open Access Engagement Case Manager
The Mental Health Center of Greater Manchester Inc
Manchester, NH
- $57,595 to $70,554 USD / year
The Mental Health Center of Greater Manchester is seeking an Open Access Engagement Case Manager to support patients who have completed an intake and are waiting to begin services. The case…
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S
Study Manager I, Extractable and Leachable
SGS
Fairfield, NJ
- $65,000 to $90,000 USD / year
The Study Manager I, E&L will manage and coordinate projects for extractable and leachable (E&L) testing, including writing and reviewing study protocols and reports.
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Manager- Learning and Development
Indygo
Indianapolis, IN
The Manager of Learning & Development is responsible for leading IndyGo's employee learning, leadership development, and organizational capability-building initiatives. This position…
Added 1 min ago
Maintenance Supervisor
Avanath
Kirkland, WA
…homes. The Maintenance Supervisor works alongside the Community Manager, partnering to oversee the activities of assigned staff and vendors to ensure the maintenance of the…
Added 1 min ago
Assistant Community Manager
Avanath
Kirkland, WA
The Role: This role is responsible for assisting in all operational duties of the Community Manager, including reporting, rent processing, leasing, marketing, and overseeing the community…
Added 1 min ago
EHS Lead Teacher
Ross County Community Action Commission
Chillicothe, OH
6. Support emerging literacy and numeric development
Added 1 min ago
ST
Restoration Crew Chief
SERVPRO Team JRF
Manchester, NH
- $28 to $35 USD / hour
…for someone else and want a company with real systems, real support, and a clear path to Production Manager, this is that…
Added 1 min ago
Technical Account Manager 3 - Denver
Datadog
Denver, CO
…existing customers are happy and successful. A Technical Account Manager (TAM) will continue to provide hands-on technical services to our largest customers by supporting, adopting and…
Added 1 min ago
Project Manager, Medical Affairs
Acrotech Biopharma Inc
East Windsor, NJ
…significant impact on our organization and the patients we…

Care Resource

CLIENT SUPPORT ASSISTANT II

Ft. Lauderdale, FL, United States

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Job details

Education: High school diploma
Posting language: English
Posted: Nov 9, 2026

Original job description

Position Overview:

2 years of related experience required (working with HIV/AIDS clients preferred)

High school diploma required

Job Summary

The Client Support Assistant is responsible for providing support including social interaction, emotional support, client orientation, education of health and social service delivery systems, ensuring positive outcomes and stability. They are responsible for engagement, information, support, and empower those who are eligible for services and would like to receive services from Care Resource. They are responsible for assisting with the intake process by gathering documentation and by providing administrative support in order to expedite service delivery. They will also be responsible for appointment scheduling with clients and for clients as necessary.

JOB RESPONSIBILITIES

Welcome clients into the agency and provide orientation/education regarding the agency and its services.
Provide initial HIV/AIDS orientation and education to clients including what to expect from the HIV service delivery system.
Provide initial Medication Assisted Treatment (MAT) orientation and education to clients including what to expect from the MAT program.
Provide initial information regarding applicable County’s Service Delivery System and provider options.
Assist with initial client intake, paperwork and applications for financial and medical eligibility.
Assist clients who test positive for HIV in obtaining appropriate care and treatment services.
Assist clients who are interested in enrolling in the MAT program to obtain appropriate care and treatment services.
Help clients to schedule appointments, document assistance with referrals and follow up with providers to ensure clients attend appointments.
Monitor client’s adherence to program requirements.
Provide educational support to clients to enhance their knowledge and understanding of medication protocols, side effects and adherence to medical treatment.
Ensure that service providers in the referral network are active, and that formal Memoranda of Understanding and HIPAA Business Associates agreements are executed.
Request information from third parties about clients (proof of income, proof of HIV status, etc.) and verify insurance status (private, Medicaid status, etc.).
Walk clients through initial appointments for care and other entitlements.
Contact clients to verify and/or remind them of appointments with other departments or other agencies.
Conduct periodical Client Satisfaction Surveys, Quarterly Client Advisory Committees or Orientation meetings.
Maintain record keeping requirements and assist with chart reviews for Q/A purposes as requested.
Communicate with clients one to three days before a foreseen hurricane/natural disaster according to emergency plan procedures.
Support appointments scheduling with patients.
Accurately make changes and cancel appointments within CAREWARE, NextGen and other Agency scheduling systems.
Keep current lists of all agency employee contact phone numbers including alternate numbers.
Receive and track e-mails from supervisors that informs of staff absences, including staff covering the absent person’s work.
Attend to client’s phone calls promptly who are attempting to access services and provide them with accurate and timely information.
Request updates from departmental supervisors to resolve problems with staff schedules to ensure accuracy.
Report on various concerns, complaints and compliments received via phone.
Transfer complaints directly to the supervisor responsible for the area of concern.
Participate in staff training sessions and other meetings as required by the agency and/or the funding sources.
Participate in agency developmental activities as requested.
Assist Manager and other supervisors in the record keeping, organization, follow up of all grants and interventions
Other duties as assigned.

Safety

Ensure proper hand washing according to Centers for Disease Control and Prevention guidelines.
Understand and appropriately act upon assigned role in Emergency Code System
Understand and perform assigned role in Agency Continuity of Operations Plan (COOP)

Culture of Service: 3 C’s

Compassion

Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language.
Listens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions.

Competency

Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered

Commitment

Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed
Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided

Contact Responsibility

The responsibility for internal and external contacts is frequent and important.

Physical Requirements

This work requires the following physical activities: frequent sitting, bending, standing, walking, talking in person and talking on the phone. Occasional driving, stretching/reaching and lifting up to 50 lbs. are required. Work usually is performed in an office setting.

Legal Compliance Notice: This careers website is maintained by Care Resource Community Health Centers, Inc. a qualified entity, in support of compliance with House Bill 531 (2025). As required by law, Care Resource includes a clear and conspicuous link to this resource on its website and provides the link in all job vacancy advertisements and postings issued by the health center. For more information, please see the link to the new Care Provider Background Screening Clearinghouse Education and Awareness website. https://info.flclearinghouse.com

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