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Senior Manager, HPP US Patient Marketing
Alexion Pharmaceuticals Inc Company
Boston, MA
Possess strong business acumen skills, as role is responsible for managing multiple program budgets, timelines, process and procedures.
Added just now
AP
OneSource Support Specialist (CST)
Alexion Pharmaceuticals Inc Company
Dallas, TX
- $82,000 to $124,000 USD / year
The OneSource Support Specialist is a high-touch Patient Support Program (PSP) role within the Patient Services Department centered on delivering exceptional and personalized support to…
Added just now
AU
Security Officer Part Time Driver Alarm Coordination
Allied Universal
Allentown, PA
- $20.82 USD / hour
- Part-time
…visible presence to help deter security-related incidents, and support access control and alarm response. You will provide outstanding customer service, communicate professionally with…
Added 1 min ago
Senior Resident Engineer
The Port Authority of NY & NJ
Newark, NJ
…collaboration is essential to how the Port Authority conducts business, and regular in-office days or team collaboration days may be required on business…
Added 1 min ago
Program Specialists
University of Utah
Salt Lake City, UT
· Identify and advise leadership on opportunities for program growth, expanded learner support, partnership development, emerging needs, and funding priorities.
Added 1 min ago
I
Associate Counsel
Indygo
Indianapolis, IN
- $115,000 to $125,000 USD / year
The Associate Counsel is responsible for legal review, oversight, and representation in the Corporation's daily business as directed by the Chief Legal Officer. The Associate Counsel must…
Added 2 mins ago
Technical Account Manager 3 - Denver
Datadog
Denver, CO
…expert and trusted advisor for how IT Operations translates to business…
Added 2 mins ago
Project Manager, Medical Affairs
Acrotech Biopharma Inc
East Windsor, NJ
…significant impact on our organization and the patients we…
Added 2 mins ago
Program Coordinator
University of Georgia Staff
GA
The incumbent performs and oversees a broad range of administrative functions and business processes that support faculty, staff, students, research programs, outreach initiatives, and…
Added 3 mins ago
ES Sales Territory Executive II
US Ecology Alaska, LLC
Anchorage, AK
Maintains a thorough knowledge of the Company’s available services, lines of business and pricing structures; offers additional services to existing and potential customers, including total…
Added 3 mins ago
Personal Banker Associate II - Ft. Harrison Branch - Indianapolis IN
Fifth Third Bank, National Association
Indianapolis, IN
…Banker II after completing a 4-8 week on-boarding and education program that includes rotations in Operations and Sales & Service. There will be a certification at the conclusion of the…
Added 3 mins ago
Personal Banker II - Concord, Ohio
Fifth Third Bank, National Association
United States
…Banker II after completing a 9 week on-boarding and education program that includes rotations in Operations and Sales & Service. There will be a certification at the conclusion of the…
Added 3 mins ago
Personal Banker Associate I - North Port
Fifth Third Bank, National Association
North Port, FL
…Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and Sales & Service. There will be a certification at the conclusion of the…
Added 3 mins ago
Personal Banker Associate I
Fifth Third Bank, National Association
Sarasota, FL
…Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and Sales & Service. There will be a certification at the conclusion of the…
Added 3 mins ago
Retail Personal Banker Associate I
Fifth Third Bank, National Association
Babcock Ranch, FL
…Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and Sales & Service. There will be a certification at the conclusion of the…
Added 3 mins ago
B
Logistician III
Battelle
Albany, GA · ALBANY, GA
- $55,000 to $60,000 USD / year
The successful candidate will support equipment sustainment, supply and inventory management initiatives within the client operations utilizing various Service level logistics information…
Added 3 mins ago
Foreclosure Support Specialist
Schneiderman & Sherman, P.C.
Blue Ash, OH
This is a full-time, in-office position located in Blue Ash, OH. The typical schedule is Monday - Friday, 8:30 a.m. - 5:00 p.m., with an average of 40 hours per week. Overtime hours may…
Added 3 mins ago
EP Mapping Specialist CAS - Charlotte, NC
MDU Medtronic USA Inc
Remote, United States
Provide clinical and technical support and training to physicians and staff on the EP mapping and navigation system and all CAS products.
Added 3 mins ago
Coronary Principal Clinical Specialist - Tampa, FL
MDU Medtronic USA Inc
Remote, United States
Sales Support for business units and will assist with the implementation of the sales strategy
Added 3 mins ago
Principal EP Mapping Specialist, CAS- Norfolk, VA
MDU Medtronic USA Inc
Remote, United States
Provide clinical and technical support and training to physicians and staff on the EP mapping and navigation system and all CAS products.
Added 3 mins ago
Senior Clinical Research Specialist
AVE Medtronic Vascular Inc
Mounds View, MN
…clinical and regulatory standards and in alignment with Medtronic business needs. Serves as medical/scientific consultant to clinicians, marketing or research project teams, development,…
Added 3 mins ago
Senior Surgical Onsite Specialist - Western WA (Seattle/Tacoma)
CVS Covidien Sales LLC
Remote, United States
The Senior Surgical Onsite Specialist (SOS) is responsible for providing case support and customer support, training and education, and solution implementation assistance across aligned…
Added 3 mins ago
Supplier Quality Engineer II - Brooklyn Park, MN
MED Medtronic Inc
Brooklyn Park, MN
…supplier qualification, New Product Development, manufacturing support, and continuous improvement activities in a regulated medical device…
Added 3 mins ago
Accounts Receivable Analyst
TD SYNNEX Corporation
Clearwater, FL
…remain accurate, payments are collected in a timely manner, and business objectives are…
Added 4 mins ago
Senior Advisor, Monitoring, Evaluation, Research & Learning (MERL) (P4)
Save the Children 2022
Washington, DC
Support the design and lead the analysis of participant and network surveys, translating results into findings program teams can act on

Care Resource

CLIENT SUPPORT ASSISTANT II

Ft. Lauderdale, FL, United States

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Job details

Education: High school diploma
Posting language: English
Posted: Nov 9, 2026

Original job description

Position Overview:

2 years of related experience required (working with HIV/AIDS clients preferred)

High school diploma required

Job Summary

The Client Support Assistant is responsible for providing support including social interaction, emotional support, client orientation, education of health and social service delivery systems, ensuring positive outcomes and stability. They are responsible for engagement, information, support, and empower those who are eligible for services and would like to receive services from Care Resource. They are responsible for assisting with the intake process by gathering documentation and by providing administrative support in order to expedite service delivery. They will also be responsible for appointment scheduling with clients and for clients as necessary.

JOB RESPONSIBILITIES

Welcome clients into the agency and provide orientation/education regarding the agency and its services.
Provide initial HIV/AIDS orientation and education to clients including what to expect from the HIV service delivery system.
Provide initial Medication Assisted Treatment (MAT) orientation and education to clients including what to expect from the MAT program.
Provide initial information regarding applicable County’s Service Delivery System and provider options.
Assist with initial client intake, paperwork and applications for financial and medical eligibility.
Assist clients who test positive for HIV in obtaining appropriate care and treatment services.
Assist clients who are interested in enrolling in the MAT program to obtain appropriate care and treatment services.
Help clients to schedule appointments, document assistance with referrals and follow up with providers to ensure clients attend appointments.
Monitor client’s adherence to program requirements.
Provide educational support to clients to enhance their knowledge and understanding of medication protocols, side effects and adherence to medical treatment.
Ensure that service providers in the referral network are active, and that formal Memoranda of Understanding and HIPAA Business Associates agreements are executed.
Request information from third parties about clients (proof of income, proof of HIV status, etc.) and verify insurance status (private, Medicaid status, etc.).
Walk clients through initial appointments for care and other entitlements.
Contact clients to verify and/or remind them of appointments with other departments or other agencies.
Conduct periodical Client Satisfaction Surveys, Quarterly Client Advisory Committees or Orientation meetings.
Maintain record keeping requirements and assist with chart reviews for Q/A purposes as requested.
Communicate with clients one to three days before a foreseen hurricane/natural disaster according to emergency plan procedures.
Support appointments scheduling with patients.
Accurately make changes and cancel appointments within CAREWARE, NextGen and other Agency scheduling systems.
Keep current lists of all agency employee contact phone numbers including alternate numbers.
Receive and track e-mails from supervisors that informs of staff absences, including staff covering the absent person’s work.
Attend to client’s phone calls promptly who are attempting to access services and provide them with accurate and timely information.
Request updates from departmental supervisors to resolve problems with staff schedules to ensure accuracy.
Report on various concerns, complaints and compliments received via phone.
Transfer complaints directly to the supervisor responsible for the area of concern.
Participate in staff training sessions and other meetings as required by the agency and/or the funding sources.
Participate in agency developmental activities as requested.
Assist Manager and other supervisors in the record keeping, organization, follow up of all grants and interventions
Other duties as assigned.

Safety

Ensure proper hand washing according to Centers for Disease Control and Prevention guidelines.
Understand and appropriately act upon assigned role in Emergency Code System
Understand and perform assigned role in Agency Continuity of Operations Plan (COOP)

Culture of Service: 3 C’s

Compassion

Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language.
Listens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions.

Competency

Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered

Commitment

Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed
Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided

Contact Responsibility

The responsibility for internal and external contacts is frequent and important.

Physical Requirements

This work requires the following physical activities: frequent sitting, bending, standing, walking, talking in person and talking on the phone. Occasional driving, stretching/reaching and lifting up to 50 lbs. are required. Work usually is performed in an office setting.

Legal Compliance Notice: This careers website is maintained by Care Resource Community Health Centers, Inc. a qualified entity, in support of compliance with House Bill 531 (2025). As required by law, Care Resource includes a clear and conspicuous link to this resource on its website and provides the link in all job vacancy advertisements and postings issued by the health center. For more information, please see the link to the new Care Provider Background Screening Clearinghouse Education and Awareness website. https://info.flclearinghouse.com

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