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Associate Dean for Student Life, TWU Dallas - Student Life Dallas
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…assistance, emergency aid referrals, and access to mental health and community services; works with responsible offices to resolve service gaps and barriers to student…
Added just now
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Property Manager
THE PROPERTY MANAGEMENT COMPANY INC
Mount Pleasant, WI
- $58,050 to $96,750 USD / year
As a Property Manager at The PMC, you will provide leadership and management to other on-site Teammates, and you will be personally responsible for achieving excellence in all aspects of…
Added 1 min ago
Community Manager
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Charlotte, NC
Community Manager opening at our Rail South community located in Charlotte, NC.
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Residential Sales Trainee
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…residential customers, while maintaining a customer-focused service to grow the business. You’ll be the face of our national brand to your local community, and your clients will count on…
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RN Clinical Educator
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Paralegal, Disability Rights Program
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- $81,166 USD / year
The ACLU seeks applicants for the full-time position of Paralegal in the Disability Rights Program of the ACLU’s National office in San Francisco, CA or Washington, DC. This is a hybrid…
Added 3 mins ago
Hotel Houskeeping Runner/Aid
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Dairy Clerk TFM
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As a company, we are confident that if we provide high-quality products at affordable prices and top-notch customer service the Tony's Fresh Market family will continue to grow for years to…
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Mechanical Maintenance Technician-2nd Shift
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Relief/On Call Residential Advocate
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· Attends staff meetings weekly, in-service training as required and meets periodically with the Program Manager for input and exchange of information.
Added 3 mins ago
General Manager
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As a General Manager, you will lead the success of your store and team by setting the bar high for performance and providing the white glove experience our customers expect. You will coach,…
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General Manager
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Bakery Lead
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Meat & Seafood Lead
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Support the healing journey for patients and their loved ones by delivering high-quality food service in a healthcare environment. Deliver excellent patient meal service while exploring…
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Produce & Floral Lead
The Fresh Market Inc
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…welcoming, and memorable experience through exceptional, personal service. We’re looking for a leader who brings positive energy, strong character, and a commitment to excellence every day.…
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AVP, Underwriting Manager - Construction General Liability, Remote
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Sales Manager - New Home Sales
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SO
ES Eligibility Case Manager / 61014054
State of South Carolina
Orangeburg, SC
- $39,617 to $44,778 USD / year
…the administration of SNAP (Supplemental Nutrition Assistance Program) includes ESAP (Elderly Simplified Applications Project) and SCCAP ( South Carolina Combined Application), and TANF…
Added 4 mins ago
SO
CWS Regional Team Leader - Foster Care / 61014473
State of South Carolina
Walterboro, SC
- $51,298 to $62,322 USD / year
Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the…
Added 4 mins ago
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CWS Case Manager - Foster Care / 61069631
State of South Carolina
Bishopville, SC
- $46,635 to $54,162 USD / year
Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the…

Care Resource

CLIENT SUPPORT ASSISTANT II

Ft. Lauderdale, FL, United States

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Job details

Education: High school diploma
Posting language: English
Posted: Nov 9, 2026

Original job description

Position Overview:

2 years of related experience required (working with HIV/AIDS clients preferred)

High school diploma required

Job Summary

The Client Support Assistant is responsible for providing support including social interaction, emotional support, client orientation, education of health and social service delivery systems, ensuring positive outcomes and stability. They are responsible for engagement, information, support, and empower those who are eligible for services and would like to receive services from Care Resource. They are responsible for assisting with the intake process by gathering documentation and by providing administrative support in order to expedite service delivery. They will also be responsible for appointment scheduling with clients and for clients as necessary.

JOB RESPONSIBILITIES

Welcome clients into the agency and provide orientation/education regarding the agency and its services.
Provide initial HIV/AIDS orientation and education to clients including what to expect from the HIV service delivery system.
Provide initial Medication Assisted Treatment (MAT) orientation and education to clients including what to expect from the MAT program.
Provide initial information regarding applicable County’s Service Delivery System and provider options.
Assist with initial client intake, paperwork and applications for financial and medical eligibility.
Assist clients who test positive for HIV in obtaining appropriate care and treatment services.
Assist clients who are interested in enrolling in the MAT program to obtain appropriate care and treatment services.
Help clients to schedule appointments, document assistance with referrals and follow up with providers to ensure clients attend appointments.
Monitor client’s adherence to program requirements.
Provide educational support to clients to enhance their knowledge and understanding of medication protocols, side effects and adherence to medical treatment.
Ensure that service providers in the referral network are active, and that formal Memoranda of Understanding and HIPAA Business Associates agreements are executed.
Request information from third parties about clients (proof of income, proof of HIV status, etc.) and verify insurance status (private, Medicaid status, etc.).
Walk clients through initial appointments for care and other entitlements.
Contact clients to verify and/or remind them of appointments with other departments or other agencies.
Conduct periodical Client Satisfaction Surveys, Quarterly Client Advisory Committees or Orientation meetings.
Maintain record keeping requirements and assist with chart reviews for Q/A purposes as requested.
Communicate with clients one to three days before a foreseen hurricane/natural disaster according to emergency plan procedures.
Support appointments scheduling with patients.
Accurately make changes and cancel appointments within CAREWARE, NextGen and other Agency scheduling systems.
Keep current lists of all agency employee contact phone numbers including alternate numbers.
Receive and track e-mails from supervisors that informs of staff absences, including staff covering the absent person’s work.
Attend to client’s phone calls promptly who are attempting to access services and provide them with accurate and timely information.
Request updates from departmental supervisors to resolve problems with staff schedules to ensure accuracy.
Report on various concerns, complaints and compliments received via phone.
Transfer complaints directly to the supervisor responsible for the area of concern.
Participate in staff training sessions and other meetings as required by the agency and/or the funding sources.
Participate in agency developmental activities as requested.
Assist Manager and other supervisors in the record keeping, organization, follow up of all grants and interventions
Other duties as assigned.

Safety

Ensure proper hand washing according to Centers for Disease Control and Prevention guidelines.
Understand and appropriately act upon assigned role in Emergency Code System
Understand and perform assigned role in Agency Continuity of Operations Plan (COOP)

Culture of Service: 3 C’s

Compassion

Greets internal or external customers (i.e. patient, client, staff, vendor) with courtesy, making eye contact, responding with a proper tone and nonverbal language.
Listens to the internal or external customer (i.e. patient, client, staff, vendor) attentively, reassuring and understanding of the request and providing appropriate options or resolutions.

Competency

Provides services required by following established protocols and when needed, procure additional help to answer questions to ensure appropriate services are delivered

Commitment

Takes initiative and anticipates internal or external customer needs by engaging them in the process and following up as needed
Prioritize internal or external customer (i.e. patient, client, staff, vendor) requests to ensure the prompt and effective response is provided

Contact Responsibility

The responsibility for internal and external contacts is frequent and important.

Physical Requirements

This work requires the following physical activities: frequent sitting, bending, standing, walking, talking in person and talking on the phone. Occasional driving, stretching/reaching and lifting up to 50 lbs. are required. Work usually is performed in an office setting.

Legal Compliance Notice: This careers website is maintained by Care Resource Community Health Centers, Inc. a qualified entity, in support of compliance with House Bill 531 (2025). As required by law, Care Resource includes a clear and conspicuous link to this resource on its website and provides the link in all job vacancy advertisements and postings issued by the health center. For more information, please see the link to the new Care Provider Background Screening Clearinghouse Education and Awareness website. https://info.flclearinghouse.com

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