Program Manager

Job Title: Program Manager Location: 30 E 33rd St NY, NY Schedule: Monday- Friday 9am-5pm Salary Range: $80k-87k Annually (Comprehensive Benefits & PTO Offered) Position Summary Care For the Homeless (CFH) seeks a Program Manager to lead the design, implementation, and expansion of a comprehensive public insurance enrollment and retention initiative serving people experiencing homelessness throughout New York City. Working closely with clinical, operations, and data teams, the Program Manager will develop and manage a scalable enrollment model that responds to evolving federal and state Medicaid requirements. This position will oversee program operations, staff management, staff training, workflow development, performance monitoring, and community partnership activities while maintaining a small client caseload. The Program Manager will play a critical leadership role in helping vulnerable individuals obtain and maintain health coverage, reducing barriers and ensuring continuity of access to care.

Key Responsibilities

Program Leadership and Management

• Assess current enrollment programming and identify opportunities for improvement.
• Lead the implementation, management, and expansion of CFH's Insurance Enrollment Program.
• Develop program goals, workflows, policies, and procedures.
• Monitor Medicaid and public insurance policy changes and translate them into operational practices.
• Collaborate with leadership on program sustainability and growth initiatives.

Curriculum Development and Staff Training

• Develop and maintain training curricula, tools, and resources related to public insurance enrollment, recertification, retention, and exemptions.
• Train, coach, and provide technical assistance to Enrollment Specialists and frontline staff.
• Partner with clinical teams to improve documentation practices supporting eligibility and exemption determinations.
• Ensure training materials reflect current federal and state requirements.

Staff Management

• Provide guidance on complex enrollment, recertification, appeal, and exemption cases.
• Support enrollment specialists in helping clients obtain and maintain health coverage and overcoming enrollment barriers.
• Provide day-to-day supervision, guidance, and support to enrollment staff, including conducting regular check-ins, monitoring performance and workflow, addressing operational challenges, and ensuring timely completion of program activities and administrative responsibilities.
• Develop outreach and retention strategies for individuals at risk of losing coverage.
• Ensure accurate documentation and compliance with program requirements.

Partnerships, Outreach, and Program Evaluation

• Build and maintain partnerships with healthcare, homeless services, and community-based organizations.
• Coordinate enrollment outreach and educational activities across CFH sites.
• Represent CFH in coalitions, trainings, and community forums.
• Share program curricula, best practices, and resources with local and national partners.
• Collaborate with Evaluation Associate and Quality Improvement Manager to monitor program performance, analyze data, prepare reports, and implement quality improvement initiatives.

Qualifications

Required

• Bachelor's degree in Public Health, Healthcare Administration, Social Work, Human Services, Public Policy, or a related field.
• Minimum of three years of experience working with Medicaid, health insurance enrollment, benefits navigation, or healthcare access programs.
• Knowledge of Medicaid eligibility, enrollment, recertification, and public benefits systems.
• Experience developing training materials, staff education programs, or operational procedures.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written, verbal, and presentation skills.

Preferred

• Supervisory or staff leadership experience.
• Masters degree in Healthcare Administration.
• New York State of Health Marketplace Assistor, Navigator, or related certification.
• Experience working in a Federally Qualified Health Center, homeless services organization, community health center, or social service setting.
• Bilingual Spanish/English or other languages commonly spoken by CFH clients.