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District Manager
Heritage Landscape Supply Group Inc.
San Diego, CA · Palm Desert, CA
- $110,600 to $146,400 USD / year
Heritage Landscape Supply Group is seeking a District Manager that will be responsible for directing the operational efficiency and strategic growth of branch locations within their…
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HL
District Manager
Heritage Landscape Supply Group Inc.
Anaheim, CA · Santa Ana, CA · Los Angeles, CA
- $110,600 to $146,400 USD / year
Heritage Landscape Supply Group is seeking a District Manager that will be responsible for directing the operational efficiency and strategic growth of branch locations within their…
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Retail Merchandising and Planning - Strategy Manager
Accenture
Saint Louis, MO
…junior team members, and engaging with client stakeholders day to…
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Principal Technical Learning Consultant - SaMD Product Development & QA
Oracle
Jefferson City, MO
…Assurance Engineer, Regulatory Affairs Specialist, Technical Program Manager, Product Development Leader, Clinical Safety professional, or Medical Device Software Engineer who has a…
Added 1 min ago
Veterinary Technician
North Port Animal Hospital
North Port, FL
…in paradise and imagine feeling excited to come to work each day working alongside a team of genuinely good people who are dedicated to helping you succeed, be happy and grow both…
Added 1 min ago
Principal Technical Curriculum Developer - SaMD Product Development & QA
Oracle
Jefferson City, MO
…Assurance Engineer, Regulatory Affairs Specialist, Technical Program Manager, Product Development Leader, Clinical Safety professional, or Medical Device Software Engineer who has a…
Added 1 min ago
Site Manager - Industrial Facilities
Burns & McDonnell
Kansas City, MO
The Site Manager will provide overall day-to-day on-site administrative and technical management of all field personnel, subcontractors, and construction activities on a project site. These…
Added 3 mins ago
UD
Emergency Nurse Manager
UC Davis Health
CA
- $169,300 to $342,300 USD / year
The Nurse Manager is responsible for the daily twenty-four (24) hour planning, organizing, directing and controlling of the daily operations and clinical practice of assigned patient care…
Added 3 mins ago
HH
ACU Nurse Manager
HAXTUN HOSPITAL DISTRICT
Haxtun, CO
- $93,600 to $121,680 USD / year
Are you a nursing leader who enjoys being involved in both patient care and the day-to-day operations of a department? Haxtun Health is looking for an ACU Nurse Manager to help lead our…
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IP
Maintenance Supervisor Apartment Community
Investment Property Group
Minneapolis, MN
- $34 to $38 USD / hour
…items to the established location, and notifying the community manager about re-ordering…
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Operations Project Analyst
Pacific Life Insurance Company
Charlotte, NC
Partner effectively with manager and team to gain and apply feedback, insight and direction on project approaches and challenges.
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ICG Middle Market Associate Relationship Manager - CO
U.S. Bank National Association
Denver, CO
…managing and growing our client and prospect relationships. Day-to-day activities include client maintenance, prospecting activities, special projects, assisting in and learning the credit…
Added 4 mins ago
Project Manager - Water/Wastewater Job Details | Black & Veatch Family of Companies
Black & Veatch
Creve Coeur, MO
At Black & Veatch, you'll be part of work that matters-designing, creating, and building the infrastructure communities rely on every day, from concept through execution.
Added 4 mins ago
Project Manager - Water/Wastewater Job Details | Black & Veatch Family of Companies
Black & Veatch
Kansas City, MO
At Black & Veatch, you'll be part of work that matters-designing, creating, and building the infrastructure communities rely on every day, from concept through execution.
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Senior Business Analyst
State of Utah Office of the Governor
Taylorsville, UT
Day-to-day responsibilities of this position:
Added 5 mins ago
National Account Manager - The Home Depot, Soft Surface
Shaw Industries Inc.
Dalton, GA
The National Account Manager is responsible for the strategic growth, account development, and end-to-end management of Shaw's Soft Surface business with The Home Depot, with primary…
Added 5 mins ago
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Cashier
Village-inn
Rio Rancho, NM
- $12 to $15 USD / hour
Promptly handles guest complaints using the Service Recovery Steps. Notifies manager in a timely manner so that the complaint can be handled prior to the guest departure.
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Assistant General Manager
Village-inn
Rio Rancho, NM
- $45,000 to $55,000 USD / year
We are looking for an Assistant/General Manager to oversee all staff, budgets and operations of the local business unit. General Manager responsibilities include formulating overall…
Added 5 mins ago
Assistant Manager - Room Operations
Marriott
Coconut Grove, FL
Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation. Laundry, Staff, AYS and…
Added 5 mins ago
Assistant Manager I
Family Dollar
Lavalette, WV
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
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Cyber Crisis & Readiness Manager
Accenture
Saint Louis, MO
+ Manage and develop a team of crisis readiness consultants, providing day-to-day oversight, mentorship, and delivery guidance
Added 5 mins ago
LI
Plant Manager
LIGNETICS INC
Show Low, AZ
- $100,000 to $130,000 USD / year
This is a day to day operating role but also one that requires resourcefulness, strategic thinking, and exceptional leadership and motivational skills.
Added 6 mins ago
R(
Bike and Ski Shop Supervisor
REI (Recreational Equipment Inc.)
Fresno, CA
- $24.04 to $30.02 USD / hour
…leader directly supervises Shop Mechanics, drives the shop program to deliver a best-in-class customer experience, and is responsible for delivering shop business results and achieving…
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Senior Financial Analyst – Customer Office
Proofpoint, Inc.
Sunnyvale, CA
…support other GMs and product lines. You will report to an FP&A Manager and present directly to the Chief Customer Officer. You will serve as finance partner across the CCO's five…
Added 6 mins ago
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Videojet Field Service Engineer - Jefferson City, MO (Home-based, Company Vehicle)
Veralto
Jefferson City, MO
- $26 to $30 USD / hour
+ Medical, dental, vision, and 401(k) with company match, starting Day 1

Care.com

Supervisor, Customer Care Workforce Management

Dallas, TX, United States

$56,000 to $66,000 USD / year

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Job details

Pay: $56,000 to $66,000 USD / year
Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description Care.com is a consumer tech company with heart. We're on a mission to solve a human challenge we all face: finding great care for the ones we love. We're moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that. Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. We apply data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, thrive on collaboration, and want to use your talent for good, Care.com is the place for you.

Job Description

Our Operations team delivers email, chat, and phone support to the families and caregivers who rely on Care.com, with an outsourced (BPO) partner team of roughly 100 agents providing around-the-clock coverage. As Supervisor, Workforce Management, you will own the day and the data. You'll be the hands-on operator across all three channels: anticipating volume, keeping schedules aligned to real demand, and steering the queues in real time so service levels hold before a miss occurs. You'll also be the team's sharpest source of insight, turning performance data into clear context, recurring patterns, and recommended next steps. You'll partner with the Operations Manager on a daily basis. You surface what's happening, how often, and what it costs; the Manager drives the decisions and durable fixes. This is a role for someone who sees around corners, forms a point of view, and brings it forward without waiting to be asked. Queue management

Monitor email, chat, and phone queues all day, not just at shift start
Track volume, backlog, SLA risk, adherence, and productivity as they move
Act ahead of the miss: adjust skills, request overtime, rebalance agents, then confirm it happened
Fix adherence and productivity issues live, or flag them if no solution exists

Scheduling

Keep BPO scheduling shells current and aligned to volume across all channels
Flag coverage gaps to the Ops Manager with a recommendation
Bring a point of view on how schedules should be structured, not just maintain what exists

Forecasting and planning

Review forecast accuracy against actuals with the BPO and Ops Manager
Flag staffing needs ahead of known volume shifts
Track shrinkage, absenteeism, and attrition, and recommend adjustments before coverage is hit
Build peak and contingency playbooks so readiness is planned, not improvised

Data and insights

Pull regular and ad hoc reports and explain what the numbers mean
Report on SLA, AHT, occupancy, adherence, and shrinkage, including anomalies, trends, and drivers
Find workflow inefficiencies, recommend fixes, and keep runbooks and intraday procedures current
Escalate recurring issues to the Ops Manager: what’s happening, how often, the impact, and a recommended next step
Review quality sampling and surface calibration gaps and coaching themes

BPO partnership

Work daily with BPO team leads on intraday adjustments, confirm changes are executed, and share data for their coaching
Run the BPO performance cadence and scorecards, and follow up on corrective actions and staffing gaps
Coordinate readiness for workflow changes, launches, outages, unplanned absenteeism, and peaks
Support onboarding of new BPO sites and agents across systems and content knowledge
Recommend actions during incidents and document lessons so issues don’t recur

Qualifications

2-3 years of experience in workforce management, real-time analysis, or a related operations role, ideally in a multi-channel (email, chat, phone) environment
1-2 years of experience in a customer service related role
Experience working with or managing outsourced (BPO) partners, including influencing performance without direct authority over agents is preferred
Strong analytical skills and comfort with reporting tools such as Tableau, with the ability to turn data into a clear recommendation
Sound judgment and composure when priorities shift or issues arise in real time
A process-first mindset and strong attention to detail, paired with the confidence to question whether the current approach is working
Excellent written and verbal communication, including concise escalations that give leadership full context
Comfort working cross-functionally with internal teams and outsourcing partners
Proficiency in Google or Microsoft Office; experience with WFM platforms, CSR, and Salesforce.com a plus
Bachelor's degree preferred, or equivalent work experience

Additional Information Work Environment: Hybrid - We are in the office Monday, Wednesday & Thursday Office Location: Dallas - 2801 North Central Expressway, 11th Floor 75204 Salary Range $56,000 - $66,000 The base salary range above represents the anticipated low and high end of the national salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Care.com's total compensation package for employees. Other rewards may include annual bonuses and short- and long-term incentives. In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO).

Company Overview:

Available in more than 20 countries, Care.com is the world's leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today's families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007, families have relied on Care.com's industry-leading products - from child and elder care to pet care and home care.

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